HT1918 On my account the option to change my billing information is not there according to the instruction above

Trying to change my billing information

The message is a catch-all for any billing anomaly.
Make sure you are using a valid credit (not debit) card.
From the App Store Frequently Asked Questions (FAQ)
Accepted payment types
Shopping the App Store requires an iTunes Store account. When you create an iTunes Store account, you must provide a payment method for your purchase. The available payment methods vary by country, but typically you can use credit cards, gift cards, store credit, or PayPal.
So how do you fix it?
This is what Apple says in
iTunes Store: My credit card's security code or zip code does not match my bank's records
In most cases, this issue is caused by a formatting error in the billing address that you have provided. You can correct the issue by verifying that the information you have provided is correct, or by changing the format of your address to match the format that your credit card company has on file.
You can verify and/or modify your billing address by following these instructions:
On a computer, open iTunes.  If you are signed in to iTunes, skip to step 4.Note: Verify that you are signed in to the correct iTunes account. If you are unsure which account you're signed into, choose Store > Sign Out and proceed to step 2.
Choose Store > Sign In.
Enter your account name and password, then click the Sign In button.
Choose Store > View My Account.
Click the Edit Payment Information button.
In the Payment Method section, choose None.
Click the Done button at the bottom of the page.
Click the Edit Payment Information button again.
Enter your billing address exactly as it appears on your credit card statement.
Select your credit card type in the Payment Method section.
Enter your credit card information, your card's security code, and the expiration date.
Click the Done button at the bottom of the page.
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorizations have the correct information on file.

Similar Messages

  • HT1918 I would like to change my Visa card from the account but its not changing and the billing information is not changing and I can't purchase any thing from my account its now not usable please help me to solve the problem

    I would like to change my Visa card from the account but its not changing and the billing information is not changing and I can't purchase any thing from my account its now not usable please help me to solve the problem

    You made a purchase and exhausted the credit on your card before it processed. All purchases are final. Contact iTunes Store support. You need to settle up before you can purchase or download anything else.

  • HT2731 Hello my I tune account name is edited . I've changed my billing information and I think the I tune is still looking for my old billing info, which is not active anymore.

    Hello after changing my billing information my account is still not working. I think the sistem is still looking for my old billing info. and that info is not working anymore. will you please check it and advise.

    Welcome to the Apple community.
    I have asked for your email address to be edited out. Post your address in an open thread is a sure way to be bombarded by unwanted email, remember it will be here long after you have resolved your problem, for automated detection software to find.
    If you want people to contact you, enable others to see your email address in your profile.
    If you have already changed your account information with Apple at my Apple ID, in order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
    When you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
    In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID)

  • HT1918 Hi iive tried changing my billing information on settings and still referring me to the apple support website anybody no why this  is happening??

    Hi I've tried changing my billing information on settings and iTunes and it's still referring me to the apple support website anybody no why this is happening?

    If you mean that you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I created an new apple id and want to change my billing information from the old id to the new id. How do i do that, as i have been trying it like always and it keeps saying that i have to contact apple support? I have an iphone 5S.

    I created an new apple id and want to change my billing information from the old id to the new id. How do i do that, as i have been trying it like always and it keeps saying that i have to contact apple support? I have an iphone 5S.

    Good day BenithaK,
    Once you have changed your Apple ID, you need to set it up for use in the various systems such as iTunes, the App Store, etc so it can be used as intended. This article shows how to do that -
    Apple ID: What to do after you change your Apple ID - Apple Support
    To change your iTunes billing information for either Apple ID account, follow the directions in this article -
    iTunes 12 for Mac: Manage your iTunes Store account
    Thanks for using Apple Support Communities.
    Safe computing,
    Brett L 

  • HT1918 My itones will not let me change my billing Information and I'm not able to update any of my apps.... How can I change it???

    My itones will not let me change my billing Information and I'm not able to update any of my apps.... How can I change it???

    Have you tried here  >  Changing Account Information
    http://support.apple.com/kb/HT1918
    If no joy... Contact iTunes Customer Service
    Apple  Support  iTunes Store  Contact Us

  • HT4623 I am trying to update an iPhone 4 but I can't follow the instructions above because "software update" is not an option under settings/general.  How can I update my phone?

    I am trying to update an iPhone 4 but I can't follow the instructions above because "software update" is not an option under settings/general.  How can I update my phone?

    The option to update without the computer (Over the air) was made available with iOS 5. If your iDevice is using a version of iOS lower than 5, you will need to use iTunes on your syncing computer to perform the upgrade. Use the Apple link below as a guide for the upgrade.
    http://support.apple.com/kb/HT4972

  • HT1918 I'm trying to change my billing information and it's not letting me. Msg states contact iTunes Support. Please assist

    I'm trying to change my billing information and it's not letting me. Msg states contact iTunes Support. Please assist

    You can contact iTunes Support via this page and ask them why the message is appearing (these are mainly user-to-user forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then try selecting Purchases, Billing & Redemption

  • I want to change my billing information

    I want to change my billing information while I have $0.01 credit

    Hi Nawaf-77,
    If you are looking to change the billing info on your iTunes Store account, you may find the following article helpful:
    iTunes Store: Changing your payment information
    http://support.apple.com/kb/ht1918
    Regards,
    - Brenden

  • I can't change my billing information or my credit card information - Please Contact itunes support to complete transaction

    For a week now I've not been able to change my billing address or information OR change the credit card I wish to use on itunes.  I've tried resetting the cache and warning messages, restarting my machine, and contacting itunes support.  This is rediculous.  I recieved an e-mail 4 days later saying that I couldn't use that credit card?  The funny thing is, I have another account that can...  So why can't I change it on this account?  This is my main account and I want to use my main credit card.  So finally they just deleted my old credit card information.  This is fine, but I still can't add a credit card or even just change my billing information.  This is absolutely ********.  How hard is it to have your customers edit form information and store it in your database?  Seriously, I'm so upset right now.  Apple is known for being user friendly, how is this user friendly?  I can't change my own billing information?  I also feel like I'm one of the only people in my group of friends that actually pays for all of their music/movies, but now I can't even do that?  This is so upsetting.  Apple, I'm so disappointed in you.

    Ok, so I finally got help on this issue.  Basically, I had tried to edit my credit card information, and it secretly locked my account.  After finally getting a hold of a representative through the chat service on the support site, I was able to get this fixed.  I had been previously helped by someone through e-mail, but that was a complete waste of time.  Go for the chat service, it's a million times better.  They were able to release the secret block on my account...from trying to change my own information so that I could change it and be on my way.  Anyway, I hope this helps.

  • I just want to change my billing information!!!!!! How do i do this?? So frustrating

    I just want to change my billing information!!!!!! How do i do this?? So frustrating

    Start with the AppleID page and go to Manage Account.

  • HT201359 how can i change my billing information

    how can i change my billing information on my iphone 5

    Welcome to the Apple Community.
    When in the Store on your device, navigate to music > featured (other locations work too) and scroll to the bottom of the page. Tap on your ID and choose View Apple ID when prompted. Enter your password when prompted then tap payment information on the next page.

  • HT1320 Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!

    Help! My ipod classic is frozen. Even when I attach it to a power source and try to reset it (as per the instructions above), the apple logo never appears. The only thing that happens is that the screen turns alternately light and dark. Thanks!

    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983
    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
    Make sure you do all the following “TRYs”
    A. Try to wait 30 minutes while iPod is charging.
    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/itunes/download/
    For old and other versions of iPod updater for window you can get here
    http://www.ipodwizard.net/showthread.php?t=7369
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
    Intermediate Level
    A. Try to connect your iPod with another computer with the iPod updater pre-installed.
    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iTunes 7 and click “Restore”
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iTunes 7 and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
    http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
    http://www.ipodresq.com/index.php
    http://www.ifixit.com/
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
    http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
    2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
    http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
    Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
    Exclamation point and folder and nothing else
    Spank your iPod
    http://www.youtube.com/watch?v=3ljPhrFUaOY
    http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
    Exclamation point and folder and nothing else
    http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
    What should I do with my iPod? Send it or keep it?
    http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
    http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
    4th Gen iPod Users - are we all having the same problem?
    http://discussions.apple.com/message.jspa?messageID=2235623#2235623
    Low Battery, and clicking sounds
    http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
    Sad faced iPod, but my computer won’t recognize it
    http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
    Sad iPod solution
    http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
    Re: try to restore ipod and it says "can't mount ipod"
    http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
    iPod making clicking noise and is frozen
    http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
    Cant put it into disk mode
    http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
    I think my iPod just died its final death
    http://discussions.apple.com/thread.jspa?messageID=3813051
    Apple logo & monochrome battery stay
    http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
    My iPod ism’t resetting and isn’t being read by my computer
    http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
    Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
    Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

  • HT4864 I am using Entourage and followed all the instructions above and still getting IMAP Server error.  Error msg:Security failure.  Data decryption error.

    I am using Entourage and followed all the instructions above and still getting IMAP Server error.  Error msg:Security failure.  Data decryption error.

  • How do i change my billing information

    help ? please
    how do i change my billing information ? it will not let me buy apps with my itunes card eventhough i already redeemed it . It says i have to click visa,paypal,etc..?

    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

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