HT1937 I've shippment order from 11Oct 13 and will shipment on 15Oct13, But till now I rec'd nothing any more, I am very serious complaint about the services and deliver time is unreasonable as you mentioned as deliver on 15Oct. I am very disappoint your
I checked that the shippment order from 11Oct 13 and will shipment on 15Oct13, But till now I rec'd nothing any more, I am very serious complaint about the services and deliver time is unreasonable as you mentioned as deliver on 15Oct. I am very disappoint your customer services as I need to take a leave for waiting for colleciton. But now noone to call me today and I double check the stock already shippment on 11Oct and arrived on 15Oct at 8.00am.
In addition, I called your customer services from 12.00pm to 6.00pm but still invain to contact your customer services staff. For this instance, I am very very disappoint your services provide and let me have unpleasure experience on 15Oct.
Mr Lau
<Personal Information Edited by Host>
Don't put that on here, this is not where you leave feedback. This is a forum for people who need help with technical problems and non Apple employees help each other, leaving that information here will most likely only cause you trouble especially your phone number.
Similar Messages
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Complaint about customer service and business practices
I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.so yesterday i posted the below complaint about my experience getting charged for service on my landline. After some "private chatting" with various verizon people i got the response that follows. unbelievable. i will without a doubt be canceling my verizon service as soon as my contract is up and will definately be recommending the same to friends and family.
here is my original post from yesterday:
I am creating this post to make public a complaint i have about unethical practices and poor customer service with Verizon.
Here is the story:
A few months back our landline stopped working. Called Verizon and followed all of the troubleshooting steps to try and fix the problem. No dice. I called again- they said they could send a tech out to fix the phone line- and was told specifically that if the problem was INSIDE the house and involved the tech coming INSIDE then there would be a $91 service charge. If the problem was OUTSIDE the house, no charge. So cautious that the problem might be inside, I replaced the phone jack and tried multiple phones etc to make sure it was not an inside issue. Called back and scheduled an appt. The tech came out- was extremely friendly and immediately located and fixed the problem- IN THE BOX OUTSIDE. Said there was a short in one of the lines at the box. It took him less than 5 min. I said- that was easy! He said- yup- and will save you money too (by not having to go inside). That was that. The next month we got our statement (we're on autopay)- and there it was- $91 charge. I called customer service- and after some passing around and review of the tech's notes by the rep- that stated he did NOT enter the house, they agreed to credit us back the $91 on our next bill. That was last month. Statement arrives today- NO CREDIT. I call back. After more passing around I am finally told that it was not credited because our "request" was denied. What? I said? The request was reviewed and denied based on the "notes" showing that i was "informed of the charges at the time of service"? Um, what? No i wasnt. I was informed MULTIPLE times PRIOR to the appt that i COULD incurr charges if the tech came in the house. He did not- his tech notes even state that. So now i get passed to a supervisor. He tells me that the tech notes state that i was told of the charges at the time of service. Funny- the month prior to that when i first called the notes did not state that at all- they simple said that he did not enter the house. Somehow after my "request" was filed the tech notes were modified. The supervisor was very curt and short and said the case was already reviewed and denied- no credit. He then goes on to say that the reason for the charge was because the tech did work on a line that LED into the house? What? Don't all the phone lines LEAD into the house? And regardless- it was explained several times to me that the ONLY charges would be if he came in the house. I have been a loyal Verizon customer for years- but i was shocked and quite frankly **bleep** off. NEVER was i told about any charges during the service. In fact i was told the exact opposite- that there would be NO charges since he never entered the house. This is a horribly deceptive practice- and i am NOT HAPPY. I told the "supervisor" so- who didnt seem to care at all- and told him that i would consider canceling my service because of this- at which he happily said "would you like me to transfer you to cancelations?" wow. Unfortunately I am still locked into my 2 year agreement- however i will unquestionably be looking to switch to brighthouse after its up and will be recommending likewise to my friends and family. You simply cannot tell a customer one thing and then charge them for another. Dont they record all the phone calls for "quality assurance"? Well if so, then they need to listen to the calls i made prior to the appt to ensure that i would NOT be charged if the tech did not enter the house. I triple confirmed this. Verizon has completely lost any credibility in my opinion. NOT HAPPY.
This post was followed by an online chat with a verizon person last night- who, after reviewing my acct and the notes on the acct said the following:
{edited for privacy}
WHAT? First off I WAS NEVER INFORMED THAT THERE WAS A DIFFERENCE OF WHERE THE WIRE WAS OUTSIDE MY HOUSE. I was simply told if the work/wires were ANYWHERE ON THE OUTSIDE of the house, which they were, then no charge. "Internal side of the NID leading into your home"- THIS WAS STILL ALL OUTSIDE! NO ONE EVER SAID IF THE WIRE WAS ON A PARTICULAR SIDE OF THE NID BOX I WOULD BE CHARGED! ONLY IF THE WORK WAS INSIDE OR OUTSIDE THE HOUSE! THIS IS CRAZY! AND ARE YOU SERIOUS ABOUT AN INSIDE WIRE MAINTENANCE PLAN? WHO THE HELL HAS THIS? OR HAS EVEN HEARD OF IT?
I AM SIMPLY AMAZED THAT A HUGE COMPANY LIKE VERIZON FEELS THE NEED TO BULLY AROUND AND TAKE ADVANTAGE OF PEOPLE LIKE ME. SHAME ON YOU VERIZON. CLEARLY I HAVE LITTLE RECOURSE HERE, HOWEVER AS MENTIONED BEFORE I WILL BE CANCELING MY SERVICE AS SOON AS MY CONTRACT IS UP (TO AVOID ANY RIDICULOUS EARLY TERMINATION CHARGES0 AND WILL BE RECOMMENDING THE SAME TO OTHERS. I WILL OF COURSE BE FILING A COMPLAINT WITH THE BBB AND ANY OTHER CONSUMER ADVOCATE GROUPS THAT I CAN - NOT THAT I EXPECT ANYTHING TO COME OF IT- BUT TO SIMPLY LET THIS GO ON RECORD. SHAME ON YOU. YOU CANNOT TELL A CUSTOMER ONE THING AND THEN DO ANOTHER. LISTEN TO THE PHONE RECORDS FOR WHEN I CALLED TO MAKE THE APPT- ALL I WAS TOLD IS THAT THERE WOULD BE NO CHARGE FOR WORK DONE OUTSIDE THE HOUSE...ONLY CHARGE WOULD BE IF WORK WAS DONE INSIDE. WOW. SIMPLY AMAZING. -
A serious complaint about credit cards and Adobe
ADOBE CASE: 209519450
I have just upgraded to master collection, and this has not been easy nor has it been clear. various people have been involved and none have been able to clear the matter. I was originally quoted a price which turned out to be connected to an "educational offer". One Adobe staff member took my credit card details yet they didnt send any further communication about the order. I am suspicious about this. I managed to get our IT company to circumvent the process and spent in excess of "the quote". I have not been able to log in to the area they suggest to escalate the problem due to it being"unavailable" since October (screen shots available).
I feel that there is something not altogether correct or legal about what is happening here, and am currently discussing with UK Police Fraud Investigation about this, as you simply cannot take credit card details and not respond. Apparently the site has been down since October 16 2012, today is November 9. How am i supposed to respond?
Having been a customer for 2 decades I see how matters are out of control and desperate with Adobe.
I have given you (Adobe) several hours of my time trying to sort this problem and yet there is no resolve as yet. No one called me back (as promised) - probably due to the fact that my contact number was (and has been for years, even after correcting numerous times) WRONG. Indeed, I gave Ranbir (Adobe agent) my correct number several times, but zero response.
I have paid you over the odds, I would like an answer. I am glad that I didnt invest in any of your other "schemes"
I am also intensley annoyed by your lazy, off hand customer services department.
regards
ASHI Bing
Firstly, what a relief to have an understanding mail/response regarding this, thank you.
OK, the main point lies with the order on 10/16/2012, which was verbally placed (credit card details etc) and we were given the (again verbal) delivery date of "2 days" which wasn't confirmed by email. It became impossible to have this situation understood, and also worrying that we'd handed over details like that in good faith to Adobe.This phone conversation took place on the morning of the 5th November with a view to completing all the upgrades on the Friday due to work schedules.
As we could not get a response from anyone within Adobe, I was forced to purchase "on the day" in order that we didn't suffer major interruptions to our work. We contacted the UK distributor (CU), and explained this situation and they could only agree to selling to us at retail price, which we had to do, thus incurring courier costs as well as the huge amounts of telephone time - unproductive. Repeating time after time the same things, and being promised a "call back". I established a relationship with one operator who managed to inform me to send in my receipts to consider "some kind of compensation". These i have submitted 3 times now.
Thats whats happened in a nutshell, and it really hasn't been anything near a good experience, I am sad to say. I now have a fully paid upgrade CS6 Master Collection, but at a considerably higher price (in more ways) than i expected, and the concern over credit card information is a huge worry!
The addresses and contact information etc problem, has been a persistent, decade long, "repeating exercise" which, hopefully now will be resolved , as everytime our company has to upgrade, its a real chore - which it shouldn't be. You probably have seen all our Photoshop licenses, and see how far back our history goes.
I have to say, I felt completely defeated and negative about the whole experience, and seriously welcome a simple discussion/resolve to it
thanks for listening
(Still an Adobe customer.. just)
regards
Andrew Sutton -
How can I file a complaint about customer service and billing
I Changed from AT&T as they didn't offer service where I now reside and ever since March of 2014 it takes about two to three calls to get my billing corrected. And then they have me on the phone for about two hours about the same issue. They have corrected my bill a fee times for their fault. Now I have come to the end of a long battle only to find out they want to charge me a disconnection fee that shouldn't have even taken place. I sent back a phone before the 24 or 15 days that one has to send it back. A phone that was never used and that every month they seemed to remove those charges. Now after 6 months they finally said that I have to pay the disconnection fee. I am so disgusted with customer service as they always make it seem that there is no one else to speak to. This issue should have been resolved months ago and now they are trying to charge me a fee. When their Texas office received the phone I nt back and didnt put on the account when they received it. Yet every month they seem to resolve the issue and say sorry. I spoke to a supervisor who said I have reviewed your account inn two minutes and decided that he wasn't able to do anything with my account and that charge was valid but prior to this everyone would remove the charge and apologize for e inconvenience, now they just want me to pay the disconnection fee we'll it is not happening and I would like to speak to someone about this. I emailed John bianchi to see if they could help me get this corrected. My biggest frustration that I have not had with AT&T before was so many calls for something so simple and not be able to get answers or them just make it seem as they are always right. My bill since I started has not been consistent and that is frustrating. It is has become a joke in a my family about what my bill will be this month. I have a total of five lines with Verizon and if the opportunity came to go back to a different carrier I wouldn't hesitate to change over.
@BobbyS_VZW can this person look at this complaint. @bobbys_vzw Kathleen KBG
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Why has this happened and what is the easiest way of removing the prefix.
Try this. Open one of your files. The window that contains your picture is named at the top. Command click on the name and you'll see the entire path starting with its name and then moving to the folder, the folder it is contained in, etc all the way to down to the hard drive volume name. This should tell you where to find the folder.
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I was considering changing service carriers for two of my children on our Verizon plan. The plan was extremely expensive and my two high school aged children had very old slide phones (one wouldn't even receive calls anymore!) I had another carrier that was much more reasonable for what they needed and they were both able to get smart phones for $100. I called Verizon over the holidays to check if the phones were under contract. The customer service representative asked what I was thinking about doing. I was very honest and told my plan. I was then told by the representative that the phones were not under contract. I switched my children to the new carrier only to receive a $428 bill for early termination of contract!!!!
When I called back, I was told by the new representative that I did receive correct information. Apparently, I did not ask the "correct" question. The "correct" question would have been, "Are the LINES under contract? (not the phones!) Now, I am trying to file a complaint and have no idea where to find the area for the complaint! Please help!AmberF
If I port back, I have to take away the two smartphones that I gave my high school children for Christmas. (Sorry kids, Mom is sending back your Christmas gifts because Verizon did not give me the correct information regarding our plan! You get to go back to your 6 year old slide phone, which doesn't receive calls, and your 3 year old slide phone, that doesn't make calls!) Also, if I port back, the best that you can give me is $30/month on these phones unless I purchase new phones from you!
I have decided to write Verizon a letter of complaint. I am willing to concede that maybe I did not use proper terminology when requesting information regarding my plan. I did, however, inform the customer service representative of what I was trying to accomplish and she should have been more upfront with me. I am looking for some type of compromise from Verizon. I just received my Verizon bill and it is $817.58!!!! While this will create a very difficult month for my family financially, I am going to pay the bill in the hopes that Verizon will issue me some type of credit for their part in this debacle!
If I do not receive some type of compromise from Verizon, I now know when the contracts for all my other lines (5 at home and 5 for our business) will no longer be under contract. If Verizon cares so little about their customers that they refuse to admit that they might be somewhat at fault, they will no longer have my business. I will regret this decision, because except for a few minor problems, Verizon has usually been easy to work with. I consider this a major issue. I was trying to be prudent and check the terms of my contract before I made any changes and I don't feel Verizon was honest with their answers.
AmberF, if you can make some sort of financial compromise happen, I will be very happy to thank you! As I stated, $817.58 Verizon bill is going to make February and potentially March very difficult months for my family. -
I had a crash on my computer and lost my paid PDF converter. How do I get it back on the repaired computer?
Hi ford1003,
Create PDF cannot be installed as it is a SAAS. However, when i looked in to your account, i see only export PDF.
It can be used to export PDF to WORD, Excel,PPT.
Hope it helps.
THanks,
Vikrantt Singh -
How can i file a complaint about the service i received from a licenced apple store?
i would really like to contact apple officials outside the store in order discuss very bad service i received...
hi dmachine,
it is called the icentre i am on the small island of malta (middle of med. sea) this is the store website: http://www.icentre.com.mt/icentre/
it is an official apple store, to be honest i would rather go over the store manager although i did not even bother trying to speak with him/her.
i will deff try contacting the US numbers over skype, hope it works!
thanks a lot! -
I am unable to retrieve my Daily Mail Newspaper (iPad edition) after deleting the icon as the daily edition was not appearing. I finally found it only to be told this is no longer available however I have a subscription vaild till 2013 which I am currently unable to use ! Ay ideas as to how to download , retrieve this successfully. I have rebooted etc made all the usual attempts..please help ASAP
I am unable to retrieve my Daily Mail Newspaper (iPad edition) after deleting the icon as the daily edition was not appearing. I finally found it only to be told this is no longer available however I have a subscription vaild till 2013 which I am currently unable to use ! Ay ideas as to how to download , retrieve this successfully. I have rebooted etc made all the usual attempts..please help ASAP
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The main reason i bought a Mac was to edit and burn my own videos. I now find i cant burn any of my videos to DVD, What am I supposed to do?
Why can't you do this? There's plenty of third-party software that can do the job. Download a few from
MacUpdate or CNET Downloads and try them out before choosing one to purchase. -
how do I delete photo ALBUMS from my iPHONE 4?
I sync via icloud and I can not see any folders selected in itunes.
I searched the internet and basically there is no one who has the answer (so far)
to how you delete the iphone photo library and misc albums
I have also had every iphone and I am not stupid.
charles altmanReplying to my own post - heh. I downloaded iExplorer (http://www.macroplant.com/iexplorer/) which allowed me access to the files on the phone and there was the phantom movie in the DCIM folder. Deleted it, and all is well - although I still have 0.65gb of Other in iTunes.....
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hey i forgot about the question and answers and when the balance of 15d and i want to buy software form i tunse for regettably i could
The page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 half-way down that page should give you a reset link.
If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset (these are user-to-user forums).
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use -
I just paid almost $10 to create a pdf from a jpg file, but I did it so that I could edit it. Now I find out I needed a different Adobe package that would create the pdf AND let me edit it. What do I do now?
Hi Marion,
PDF pack is meant to convert files to pdf format, Here's the feature list : Convert Word to PDF, Convert PDF to Word & Merge PDFs | Adobe PDF Pack
In order to Create, Convert, edit pdf files, one needs to purchase Acrobat Software, Here's a feature list of Acrobat Pro : Features, PDF documents | Acrobat XI Pro
However, you can download a free 30 day trial of Acrobat software using the following link : https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html
Regards,
Rahul -
Hi, from the last two days my iphone( iphone 4 with ios 5) have very slow to open the apps and very slow when i check the notification window , it taking too much time to open when i tap to down . help me to resolve the issue.
The Basic Troubleshooting Steps are:
Restart... Reset... Restore...
iPhone Reset
http://support.apple.com/kb/ht1430
Try this First... You will Not Lose Any Data...
Turn the Phone Off...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear and then Disappear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
Turn the Phone On...
If that does not help... See Here:
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414 -
Could you please explain about the chain and end chain and module
hi experts
could you please explain about the chain and end chain and module keywords?Hi Naresh,
Conditions for Multiple Screen Fields
To ensure that one or more PAI modules are only called when several screen fields meet a particular condition, you must combine the calls in the flow logic to form a processing chain. You define processing chains as follows:
CHAIN.
ENDCHAIN.
All flow logic statements between CHAIN and ENDCHAIN belong to a processing chain. The fields in the various FIELD statements are combined, and can be used in shared conditions.
CHAIN.
FIELD: <f1>, <f 2>,...
MODULE <mod1> ON CHAIN-INPUT|CHAIN-REQUEST.
FIELD: <g1>, <g 2>,...
MODULE <mod2> ON CHAIN-INPUT|CHAIN-REQUEST.
ENDCHAIN.
The additions ON CHAIN-INPUT and ON CHAIN-REQUEST work like the additions ON INPUT and ON REQUEST that you use for individual fields. The exception is that the module is called whenever at least one of the fields listed in a preceding FIELD statement within the chain meets the condition. So <mod1> is called when one of the fields <fi> meets the condition. <mod2> is called when one of the fields <f i> or <g i> meets the condition.
Within a processing chain, you can combine individual FIELD statements with a MODULE statement to set a condition for a single field within the chain:
CHAIN.
FIELD: <f1>, <f 2>,...
FIELD <f> MODULE <mod1> ON INPUT|REQUEST|*-INPUT
|CHAIN-INPUT|CHAIN-REQUEST.
MODULE <mod2> ON CHAIN-INPUT|CHAIN-REQUEST.
ENDCHAIN.
The module <mod1> is called when screen field <f> meets the specified condition for individual fields. <mod2> is called when one of the fields <fi> or <f> meets the condition. If you use the addition ON CHAIN-INPUT or ON CHAIN-REQUEST with FIELD <f>, the condition also applies to the entire chain and module <mod1> and <mod2> are both called.
In cases where you apply conditions to various combinations of screen fields, it is worth setting up a separate processing chain for each combination and calling different modules from within it.
The functions of the FIELD statement for controlling data transport also apply when you use processing chains. Within a processing chain, screen fields are not transported until the FIELD statement. Processing chains also have another function for the FIELDS statements that they contain. This is described in the section on validity checks.
Ex:
PROCESS AFTER INPUT.
MODULE CANCEL AT EXIT-COMMAND.
CHAIN.
FIELD: INPUT1, INPUT2.
MODULE MODULE_1 ON CHAIN-INPUT.
FIELD INPUT3 MODULE MODULE_* ON *-INPUT.
MODULE MODULE_2 ON CHAIN-REQUEST.
ENDCHAIN.
FIELD INPUT1 MODULE C1 AT CURSOR-SELECTION.
CHAIN.
FIELD: INPUT2, INPUT3.
MODULE C2 AT CURSOR-SELECTION.
ENDCHAIN.
MODULE CURSOR AT CURSOR-SELECTION.
Regards,
Sunil
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