HT201209 Apple Service and Support
I bought iTunes card in the US, after keying in the redeem Code, it required to be done in front of Apple Store in the USA. I'm trying to use it while in Africa.
Sorry, but you can only redeem gift cards in the country in which they were purchased.
"You can use a gift certificate only in the iTunes Store for the same country in which the certificate was purchased."
Similar Messages
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Do I only have a certain window of time to register my Apple Service and Support protection plan before it expires? I certainly hope not I paid for it and could never get the serial numbers for product & protection to sync together!
Normally must register an AppleCare plan before the original warranty on the Mac expires. If you have problems registering the AppleCare plan for your MacBook, call Apple tech support and ask to be connected to AppleCare Plan Adminstration.
For future posts, please make sure you're in the most appropriate forum for the product or service you're asking about. You'll be most likely to get quick and accurate help that way.
Regards. -
Great Apple service and support
Monday night, I came upon, and downloaded a new (to me) S.M.A.R.T utility from Volitans Software. It's more robust than some of the others I've seen.
When I ran it for the first time, it found 1 removed, and 1 pending removed sectors on my hard drive. It stated that the drive was failing. I ran the Apple Hardware Test (3 passes) and each time, I got a 4 MOT/1/xxxxxxxxx:HDD error message. I got on the Apple website and arranged to have a tech call me yesterday morning. He called exactly within the time window promised. When he saw that I had already done the AHT, he thanked me for being prepared. He looked it up and concluded that the drive was indeed failing due to an RPM problem. (probably not spinning up properly due to a bad bearing) He gave me the address of the nearest Apple repair place, 70 odd miles away in El Paso Tx. That's closer than the Apple Store in Albuquerque. Just for giggles, I put in a call to a fellow who used to do Apple warranty work here in my city. I got his answering machine.
Just as I was getting ready to leave for El Paso, he called me back. He no longer does warranty work, but told me that there is a guy here who does. It's just that Apple techs don't really know about him. He does in home warranty work. I called Apple back and talked to a tech about this fellow and requested in home repair. This tech might have been new. She didn't quite follow what I was telling her and wanted me to reformat the drive. (?) I explained what had gone before. She transferred me to a tech who specializes in field repair. He did indeed know of the company (QualXServe) who does the field work and said that my Applecare would cover his visit. He said that he would ship a new drive and drive cable to the tech and that the tech would call me when it arrived. Just 30 minutes after I hung up with Apple, QualXServe called to tell me that the parts were being shipped and would be here on Friday. Today, Wednesday, the QualXServe tech called me to say that the parts were here. We arranged the home visit for Friday morning.
Now, that's danged good service no matter how you cut it. The Apple techs were in Canada and were quick, professional and cordial, even though the second tech was a little confused. The QualXServe folks were also fast and cordial. I have no reason to believe that the installation won't go just fine on Friday morning. So, for all the stories we read here about shoddy service from Apple, here's one that's different. I was nice with the Apple techs and had a good time and a few laughs with them. They did exactly what I hoped for without any argument. The $$ I spent on Applecare was a good investment. When this little iMac dies someday, you can be sure that I'll be looking for an Apple replacement.
For any of you who find yourself in my position, remember QualXServe. Apple has to dispatch them, but know that there might be home service available in your town, even though the Apple website and techs aren't aware of it.
JonJon S.:
I'm glad everything worked out but there are very few complaints about shoddy service from Apple but complaints about some machines that don't work properly.
You said you're from the land of entrampment or should you have said: enchantment? -
Serial number not working in service and support coverage!?
I am entering my hardware serial number into the service and support coverage box and it says that they have nothing on there records.
Registered 4 months ago. anyone else have this problem?If you are having problems on Apple's registration website, call Apple Customer Relations - 1-800-767-2275. You can check our coverage and/or register over the phone w/them.
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How can I administer a Gen1 Airport Express from, my MacPro (OS 10.9, Airport Utility 6.3.2). I can see the Express in the WiFi window but from the Airport Utility I get the following message: " This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information." Of course there's nothing of value on the support page. Any clues anyone?
Apple has dropped support in Mavericks (10.9) of the AirPort Express and AirPort Extreme models that were discontinued more than six years ago.
You can still administer the older AirPort models if you have a Mac running Leopard, Snow Leopard, or a PC. -
In my Airport Utility a read the following message:
This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Support." What do I have to do ?? I can use my airport.I assume that your MacBook Pro is running OS X Mountain Lion ... correct? If so, version 5.6 can run just fine on this version of OS X; it just can't be installed in the traditional way.
Here are the basic steps to install version 5.6 under Mountain Lion using CharlesSoft's Pacifist:
If you haven't already download the AirPort Utility disk image file directly from Apple Support Download
Place the resultant AirPortUtility56.dmg file onto your Mac's Desktop.
Run Pacifist.
Click on the Open Package option. Find the disk image file that you just placed on your desktop, and then, click on Open.
The utility is located as follows: Contents of AirPortUtility56.dmg > Contents of AirPortUtility56.pkg > Contents of AirPortUtility56Lion.pkg > Applications > Utilities > AirPort Utility 5.6.app
Drag AirPort Utility 5.6.app to your Mac's /Applications/Utilities folder.
You can now run the AirPort Utility from the Utilities folder. -
Vendor evaluation - General Service and support
Hi
What are the subcriteria that can be under General Service and support?
How the scores are calculated for this?\
If manual where can we enter the scores for these?
Regards
SoumenHi,
Following are the answers for your questions.
What are the subcriteria that can be under General Service and support?
Ans: - Subcriteria can be defined by us as per our requirement but SAP has provided following 2 Subcriteria;
- Quality of service
- Service timeliness
How the scores are calculated for this?
Ans: - For above 2 subcriteria, you can assign a scoring method as following;
C Determination from quality rating of service
D Determination from timeliness rating of service
Config Path: - SPRO > MM > Puchasing > Vendor Evaluation > Define Criteria > Here maintain subcriteria for Service criteria and assign the scoring method
At the time of processing Service Entry Sheet, under "Vendor evaln" Tab, you will have option to enter scores for the following subcriteria
- Quality of service
- Service timeliness
Once you enter scores here, it will get calculated in ME61, if automatic evaluation is configured for above 2 subcriteras
Config Path: - SPRO > MM > Puchasing > Vendor Evaluation > Define Purchasing Organization Data for Vendor Evaluation > Here for Service criteria and it's subcriteria do not activate manual maintenance indicator
If manual where can we enter the scores for these?
Ans: - And if you want to maintain values manually for Service criteria and subcriteria then activate the manual maintenance indicator in above config path and then maintain it duirng ME61 (Vendor Evaluation) -
I am trying to update my Airport Extreme. I go into the Airport Utility and this is the message attached I get when clicking on it.
"This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Go to AirPort Service and Support for more information." That;s it.
I guess I can hard reset it, but this seems weird. Any advice would be nice.
Thank you.Dear Bob, I have same problem:
"This version of AirPort Utility requires this AirPort Extreme use firmware version 7.3.1 or later. Go to AirPort Service and Support for more information."
My MBAir is running OSX 10.9.3 and the AIrPort Extreme I'm trying to use is A1143.
Thanks -
I am trying to hook up my Airport Express to my current network and AirPort Extreme but keep getting the same error message: "This version of AirPort Utility doesn’t support this base station. Go to AirPort Service and Support for more information." Any thoughts?
This sounds as if you have an older AirPort Express that is no longer supported by the newer Mavericks operating system.
To check and see if that might be the case, locate the model number on the side of the AirPort Express. It will start with an "A" followed by four numbers. Hard to see in the faint print.....so you may need reading glasses or a magnifying class to see the model number clearly.
Model numbers A1084 and A1088 of the AirPort Express are no longer supported by AirPort Utility in Mavericks.
You will need to use a Mac running Leopard, Snow Leopard, or a PC to be able to administer the older AirPort Express. -
Error creating communication to SAP Service and Support.
Hi guru,
I hava an error while configuring in SAP solution manager 7.0 SP12 in SPRO transaction the "initial configuration part I " : the wizard configuration give me the error "Error creating communication to SAP Service and Support"
Error creating communication to SAP Service and Support
Message no. IMG_FASTCONF004
Diagnosis
Error creating communication to SAP Service and Support.
If i create the two RFC connection manually ( SAP-OSS and SAP-OSS-LIST-O01 ) then when I returned to SPRO to make the "initial configuration part II " this tell me that there is an error in basis configuration.
How can I solve this problem ?markus , this is the first step i made after the installation of Sol Manager : this step have created the RFC SAPOSS ( and is working ).
Ok - good.
I am speaking about solution manager , that in basic configuration try to create the other RFC.
yes - I´m aware of that.
I would update to the latest service pack first (SP17 or SP18) before you start with the confiugration. The new SPs have much better wizards. SP12 is pretty old already.
Markus -
My serial number is C38JL043DTWD but lose from last 3 week and 28 October expire for service and support coverage how can I claim?
Sorry, but I don't understand your question. If you are questioning the stated expiration date of your warranty, when did you buy the iPhone and from what dealer? You may wish to post in your native language if you are uncomfortable posting in English.
Regards. -
Issues with Apple Services and WiFi
I have a 4G iPod Touch that has one of the most annoying, baffling, and downright irritating issues I've ever see with regards to WiFi signal strength.
At anything less than full strength, Apple Services just about refuse to work at all. This means:
The App Store will not connect to Apple's Servers and provide the list of updates it says are there. It just sits and thinks forever.
Once I have the list, and start updates, should the signal strength drop, my iPod reports it's unable to procure the update.
iMessages will not connect to Apple's Servers to send OR receive messages. It will report failure over, and over, and over again until the wifi is at full strength.
Meanwhile, literally everything else that requires an internet connection? Works flawlessly. Google Hangouts? Works when iMessages fails. Safari and Chrome? Work when iMessages and the App Store fail. Mail? Works. Facebook? Google+? Work. Trillian? Skype? Work. By all indications, my wifi strength is perfectly capable of supporting an internet connection, nevermind sending and receiving data, yet any connection to Apple's Servers results in failure.
The most irritating part of this? If I get it to a strong signal, especially with iMessages, and send my message, it will then work just fine where ever I take it. Eventually, however, it drops it's connection and stops receiving again.
What. The. Literal. ****.
I live in a single storey house. The router is at one end, I'm typically at the other. Construction of the house does not impede signal strength. I've owned three laptops, all of them have received a strong signal at this end of the house. I've got an Xbox 360 and a PS3 back here. Both on wifi, both recieving strong. The iPod? Reports a varying strength between two and three bars. Usually two. I think that can be interpreted as strong reception. So that said, it's not like I'm attempting to do any of this on poor wifi signal. I'd venture to say I'm not an idiot and do have reasonable expectations of when things should work and when they're likely to not work. This should be working. It does not.
I've taken this up with the Geniuses at the local Apple Store. Diagnostics came up clean, they had no other suggestions of thoughts beyond their usual "Nuke it from Orbit" option (Just restore it and hope any issues go away. I did. The issues remain.).
Does anyone else have this problem?
Is this old hardware dying and Apple's diagnostics are failing to pick it up?
Is this an iOS issue? Should I just downgrade (I have zero issues doing that).
I've dealt with this for months, and it's getting to the point where I'd just as soon chuck it at the nearest wall out of frustration.The router is incapable of being moved (AT&T U-verse, it pretty much has to be located in the same room as the TV), and even then, I really doubt it's location is at fault when everything else reliant on wifi works, aside from Apple Services on my iPod (and again, outside of those, the iPod uses wifi just fine).
I've not seen those support documents before, but in general it's all information I've gone round in circles with previously on numerous occasions.
I figured any discussion on the actual downgrading process wouldn't be an avenue I could persue here. I'm merely curious if anyone thinks it would be a potential solution before I expend effort on it. -
Frustrated with Apple Service and Apple Store... Lemon Law?
Hello,
I'm wondering if anyone has had an experience like this before, and if so, how they resolved it? Also, does anyone have any sort of customer service phone number (not tech support), where I could reach a supervisor, or someone who deals with issues like this on a regular basis?
Let me start from the beginning, and give a quick run-down of my problems.
*First let me say that the first Apple Store I went to is almost two hours away from where I live, and the second store is just about two hours.*
I bought a 17" Macbook Pro (Unibody, 2.8ghz, 4GB, 500GB, antiglare display, etc.), in September of 2009. I had problems from the beginning, originally some problems with both the wireless card, and a general slowness of the machine, combined with a cosmetic defect in the screen. I made an appointment at the Apple Store. At the first appointment, they said they had to order a new display assembly to fix the cosmetic defect. So I drove home, got a call a few days later that the part was in. I called a few days later to say I wouldn't be down for another few weeks, and could they please hold the part for me. I was assured that they would. I drove down about a week and a half later, and was told the part was sent back; apparently the message the gentleman I spoke with on the phone had not gotten passed along adequately. I was a little miffed, but figured accidents do happen, so I'd give the benefit of the doubt.
When I returned to get the display put on, I reiterated the wireless issues I was having (the wireless signal strength was spotty, while my 3 yr old Macbook had perfect strength sitting in the same location [yes, I both alternated which one was on, to make sure there was no interference, as well as had them both on at once]). I was told that because they could not reproduce it there, they couldn't really do much. I also reminded them that the machine was still slow, and they recommended an OS re-install. They then took the machine in back and replaced the display assembly. When they brought it out a while later, the new display had the same problem. I mentioned this, and she said that all the ones that were in back seemed to have the same problem, so there's not much they could do at the store.
I went down again a few months later to let them know that the OS re-install hadn't helped, and that I really couldn't keep driving two hours each way to not get anything fixed. They apologized profusely, and said they could mail the machine to their depot center, where it would be repaired and mailed back to the store, upon which they'd mail it to me. They also ran some tests at this appointment, and discovered that the processor heatsink may be failing. They made a note, and sent it out. I got a call a week later from the technician at the depot location, quizzing me on the exact problems I was having, and spoke to him for almost twenty minutes while waiting for a doctors appointment. (We'd played phone tag for a few rounds before we finally spoke to each other). I described everything as best I could without having the machine in front of me, but I felt that I was a little ridiculed by the technician. The attitude I sensed was "our tests didn't find any hardware failures, so you must be wrong, or lying." He didn't use those words of course, but he didn't exactly hide it too well either. As I was called into my doctors appointment, (so had to hang up) I asked him over the phone to please do as many tests as possible, and use the machine if necessary to reproduce the effects. He said he'd try, and hung up. I received the machine a week later or so, with a sheet listing what had been done. The list reads:
Labor charge
Flat rate repair charge
Obviously, I wasn't actually charged for either of them, but absent a more detailed list of what they'd done, the only difference I could detect was that they finally replaced the defective display with a non-defective part.
After another month or so, I returned to the store to let them know I was still having problems, and to get advice. They told me that they'd have to reproduce the issue there in order to do anything. They proceeded to reproduce the issue, and told me that a CLEAN install should do the trick. I did a clean install, and copied things back on very slowly, a few things at a time. The problem persisted even before I'd put much back on.
About a month later, I made an appointment with the other Apple Store (I have two, both about two hours away), and took it down. They reproduced the issue, and said it could be due to a faulty hard drive. They took it in back and replaced the hard drive. I was a little unhappy how many appointments it had taken, but was hopeful that it had finally been fixed.
I got a survey in my email about my satisfaction with my last appointment, so I filled it out honestly: that I had been extremely frustrated and disappointed, but I hoped that the fix that was finally provided would be successful. I was contacted the next day by the Head Genius at the most recent Apple Store I'd visited. She was very nice, and spent some time quizzing me on approximate times of hangups and delays. I told her that it did seem like the problems were still there, but I wanted some more time to verify the specifics, and that they had in fact persisted through the HDD replacement, and that I'd call her back if they persisted.
After very carefully copying things back on (yet again), I realized that it still wasn't fixed. The slow opening of programs had been sped up considerably, but the actual running of the programs was slower than ever, rendering Aperture 3 nearly unusable. Almost every adjustment (and all brush adjustments) will result in a complete system hangup. The few times it occurred to me to open activity monitor BEFORE opening Aperture, I was able to nab a few screen shots using a mouse shortcut I programmed. They show sometimes Aperture uses up to 170% of the processor (!?!), and almost always over 100 when this happens. Other occasions, it's Finder that's eating it up. I ended up with 14 screenshots of about 7 or 8 separate incidents. (Each time, I had to force quit the program, and restart the computer. At NO point was any other program running besides Finder and Aperture 3).
I called her back about three weeks after the last call, and explained that the problems were still happening. She was very nice again, and quizzed me about the problems, and durations of delays and hangups. She said that she'd order a few parts that it could be, and if I brought it down, they'd keep it there until they fixed it. I explained that after six trips of two hours and 90 miles, I'd put a lot of time, energy, lost work, and gas money and tolls into this computer, only to have it still not be fixed. I told her I wasn't sure that I would be able to come down again, and asked if there was any other way we could arrange this, or any other available options. She was very nice, but asserted that this was the only option.
Today, I went down again, and explained to them that I really can't come down again. After $150+ in gas and tolls, plus 28 hours of driving, plus lost wages, I just couldn't do that any more. They were very friendly, and kept telling me they really wanted to help me, but theres not much they could do as far as me not having to come down and pick it up again. A few minutes later, we were discussing the specific issues, and it was actually working for once, and they said that they couldn't replace it without verifying the issue, because Apple would throw a fit. (Understandably). This combined with overheard conversation, and other snippets of things said directly to me, led me to believe that if the issue could be reproduced, the computer would be replaced, and I wouldn't have to drive down again.
A few minutes later, after showing them the screenshots taken previously, we reproduced the issue. Aperture caused a system hang bad enough to prevent showing the dock, quitting, or force quitting (including the keyboard shortcut). I then told them that I had to leave in ten minutes (My sister had a birthday party starting at noon, and they needed adult supervision by that time). They talked for a few minutes and after continually assuring me there was no way around me driving down again to pick it up, told me that they would mail me a box, I could mail it back to the store, and then once it was fixed, we could discuss how to get it back to me. Being in a huge hurry, I grudgingly accepted this, and left.
I guess I'm a little confused that they didn't replace it after reproducing the issue, which they seemed like they were willing to do until I reproduced it.
On a whole, I've been extremely disappointed in Apple Service on all ends, both depot and store, and I'd like to know if there's a number I can reach to get some sort of escalation to at least talk to someone, and maybe get some sort of explanation of how it's okay to have someone make seven (almost eight) four hour trips for one single computer problem with a computer that is under warranty.
At this point, I'm so frustrated, if I could get my money back, and never buy an Apple computer again, I would actually think seriously about it. I was a recent convert (bought a macbook for college in 2007), and thought I would never even think twice about going back, but after this... I'm really not so sure. The only thing that would really prevent me from doing so is probably the $1000's in software I'd have to re-buy for windows, especially since you can't get student discounts twice on one title from most companies.
I think it's pretty unreasonable to expect someone to spend that much money on a computer that is under warranty, even if it's just on gas and tolls. I frankly can't see the logic in that.
Do I have any recourse? Even though it's only been technically "repaired" twice for the same problem (this will be the third) It's been looked at and analyzed seven times. I don't know much about lemon laws or consumer protection/warranty laws, but it seems to me that this should qualify.
If anyone has a phone number or email address of someone a little higher up on the food chain than a head genius at a NH Apple Store, I'd love to get this taken care of. Even a non-tech support customer service number would be helpful.
Thanks in advance, and sorry for the long novel up there.I would suggest contacting AppleCare and briefly explain your frustration and ask to speak to a senior manager. Be articulate, have all of your facts organized including receipts, case numbers, etc. so when you talk to someone in charge you have your facts in a row. You should be also patient and persistent until you get a solution to your problem.
We are users just like yourself and cannot do anything other than provide some advice.
Had I been you with all the issues you seem to have been experiencing I would have asked to speak to a store manager. However hindsight is 20/20 so that doesn't do any good. If you do decide to go back to one of the stores make an appointment and when you arrive let them know you want to speak to the store manager. Again be articulate, organized and have all your facts ready including ALL documentation.
Good luck,
Roger
Message was edited by: rkaufmann87 -
when I check for service ans support coverage its show that my phone was replaced, but I just bought my iphone, is that means its used phone and sold as new one?
http://discussions.apple.com/message/21753467#21753467
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Apple service and water damage with iPhone 5C
My daughter has an iPhone 5C that was dropped in the water briefly. It started to have problem, so we tried a cleaning service ($35). They were not able to fix it, and they replied as follows:
Repair Shop: hello, no luck with the phone, i have another
service where if you take off the i cloud account from the phone, i can set up
a apple repair for you and they will replace your phone for free. the service
cost 100-35= $65 and i will set up everything for you. All i would ned is your
apple id and password to set it up for you, thanks
Me: I don't understand why you would need to remove
the iCloud service from the phone. Can you explain? Is it the official Apple
Repair? Why can I not do it myself?
Repair Shop: It is an official apple repair and I would need
it to set up repair
The sounds pretty dubious. Is there any truth to it and/or what are my options for repair/replacement from Apple.
Thanks,
-MatYeah, that's either a stupid repair shop or a scam. You can remove a device from Activation Lock by going to www.icloud.com and logging yourself.
However, depending on what this repair shop did, you may have no options with Apple anymore. Did they open up the device at all?
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