HT201263 itunes will not recognise my encryption password even though it has been reset. cant restore to last backup?

itunes will not recognise my encryption password even though it has been reset. cant restore to last backup?

I'm not aware of a way to reset the password for an encrypted backup. If you have forgotten the password for an encrypted backup, your only alternative is to put the phone in recovery mode and restore it as a new device. Your data will be lost.

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My zagg keyboard will not connect to iPad Air even though it has been working fine

My Zagg keyboard will not connect with my iPad Air even though it has been working fine for weeks. Bluetooth and keyboard are on and keyboard is connected to iPad.

Hey Leelll,
Thanks for using Apple Support Communities.
It sounds like you are having trouble using a bluetooth keyboard with your iPad. If it is paired to a second iPad that may be an issue.
iOS: Troubleshooting Bluetooth connections
http://support.apple.com/kb/TS4562
Have a nice day,
Mario

HT1386 For some reason my iTunes will not connect to the internet even though the computer is connected. Any ideas?

Unable to start sync because iTunes will not connect to internet. Computer is connected but iTunes will not connect. I even deleted iTunes and downloaded again. Will not connect still.

I am experiencing this problem as well.
I have access to the internet and can download songs from the music store but iTunes is being its usual pain in the rear and says I do not have an internet connection when I try to download any updates.
This does not seem to be a firewall issue, at least as far as I can tell, as I have McAfee and both iTunes and iTunes Helper have Full Access in my firewall settings.
Any help would be greatly appreciated.

Hello, i have recently purchased an ipod touch. i have bought apps off itunes and whenever i connect my ipod to my computer it syas that it is syncing.but the appa will not show on my ipo even though it has synced.how can i resolve this?

hello, i have recently purchased an ipod touch.i am having trouble with apps. i have bought apps off itunes but it wont appear on my ipod. i have synced the ipod with the computer multiple times but still no luck. i think it has something to do with my settings but i am not sure.please any helpwill be very much appreciated.thank you

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

HT3204 I have updated iTunes and now it will not recognise my iPhone 4 even though Windows 8 recognises it? HELP

How do I get my updated iTunes to recognise my iPhone as it did before?

I spent last week looking for a solution to that little yellow "!" needle haystack....
It is probably buried where nothing can touch or change it other than what I resorted to and would have saved time, clean install after I made sure to have two backup sets: Windows Easy Transfer plus Paragon clone OS and partitions to drive. Had to spend a full day reinstalling, updates, etc. Careful not to bring back any prefs or data that might be corrupt or wrong.
10.5 and iOS 5 on new iPod 4G works much better though and as they should and no issues like I had with AMS or other services or needing to restart first before launching iTunes.

Firefox will not prompt to remember password even though the box is checked to remeber them; also I am not in the private browing mode.

I go to Tools > Options > Security and check "remember passwords" but after visiting another site and enter a password there is no prompt to remember then when I go back to Tool > Options > Security, the box is unchecked. Any suggestions.

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
*Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

I recently connected my new ipad to my itunes, but now itunes will not recognise my ipod classic, and 50gig of music has gone. ipad connects ok but no longer ipod which has been there for two years! help!!!

I recently connected my new ipad to my itunes, but now itunes will not recognise my ipod classic, and 50gig of music has gone. ipad connects ok but no longer ipod which has been there for two years! help!!!

What happens when the iPod is plugged in? anything? any errors?
Why is 50GB of music gone? All music should exist on the computer. Only a fool would rely on a single device which could easily be lost or stolen to store their content on.

Itunes will not recognise music on my ipod?

I have recently encoutnered a problem with my 5th generation 60gb ipod which I'm hoping someone can help me with?
When I plug my ipod into my computer and open itunes, it recognises that the ipod is plugged in, but asks me to set-up the ipod, like it is the first time I have used this ipod. Also it does not recognise any of the 5,000 or so songs on the ipod.
When my ipod is not plugged into my computer all 5,000 songs still appear on it and play with no problems.
For some reason itunes will not recognise the songs on my ipod - even though I have added them all with this software and about a third of them on this computer.
If I choose to proceed with the set-up of my ipod, I am afriad I will lose all 5,000 songs off my ipod.
Can anyone offer a suggestion - as it is, I either wipe my ipod or concede that I can't add any more songs to it, even though it is only half full.
Oh yeah, I have added all files to my ipod manually.
Thanks!

When I plug my ipod into my computer and open itunes, it recognises that the ipod is plugged in, but asks me to set-up the ipod, like it is the first time I have used this ipod. Also it does not recognise any of the 5,000 or so songs on the ipod.
With those symptoms, it's probably worth checking to see if you're getting a Windows drive letter confusion. For troubleshooting advice on that, see the following document:
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear

Itunes will not recognise my ipad2

only a few hours old, had an older version of itunes and the ipad showed up in that, updated itunes in order to update the ipad and now it just wont connect to itunes, absolutely typical if u ask me, i was expecting some sort of a problem with apple and i got it....
they just make everything so difficult and charge you a pile of money for the pleasure...so how am i supposed to update/sync my ipad now, my daughters worked fine as she had no older version of itunes on her pc, she downloaded the latest version and it just worked, i tried to update the ipad to ios5 and was told i had to update itunes first in order to do so, i had to use the 64 bit version and now itunes will not recognise my ipod or ipad, itunes is the only way we can transfer to our apple products and it is not working,, what a joke

if it was that easy to sort then i wouldnt be on here asking for help, its the new version of itunes that is the problem

My iphone screen has gone completely blank I have tried holding down both the sleep and home buttons and nothing has happened and I have tried to connect it to my laptop but itunes will not recognise, what can I do ?

My iphone screen has gone completely blank I have tried holding down both the sleep and home buttons and nothing has happened and I have tried to connect it to my laptop but itunes will not recognise, what can I do ?

have you tried charging the device ?
if so and it still does not work you can try a Forced Recovery..
by holding the HOME button down and plugging it into your computer at the same time..
http://support.apple.com/kb/HT1808

HT201232 itunes will not recognise my device iphone 5s, pls can some one help???

itunes will not recognise my device iphone 5s, pls can some one help???

Hello Tantoh,
Welcome to the Apple Support Communities!
I understand that your iPhone is not being recognized by iTunes when you connect it. To help resolve this situation, please read over and work through the steps outlined in the attached article.
If you don't see your connected device in iTunes for Mac - Apple Support
Have a great day,
Joe

I have legally purchased and downloaded FLAC music files online, but iTunes will not recognise them. What can I do?

I have legally purchased and downloaded FLAC music files online, but iTunes will not recognise them. I'm working on a PC. Can anybody help, please?

Hi anniepat,
FLAC files do not run on iTunes. See this article for how to convert your FLAC files to iTunes compatible format:
http://www.bigasoft.com/articles/how-to-import-flac-to-itunes.html
Cheers,
GB

Adobe flash player will not recognise my apple password? Can any one hel?

adobe flash player will not recognise my apple password.

OS X 10.7 Lion, 10.8 Mountain Lion, 10.9 Mavericks and 10.10 Yosemite
Reset Password
Start the computer,then press and hold down command and R keys to start into recovery partition.
When you see the Apple logo, release the keys.
Wait until OS X Utilities window shows up.
Move the mouse pointer to the menubar at the top and click "Utilities", then select "Terminal"
from the drop down.
Terminal window will appear.
Type in resetpassword and press enter on the keyboard.
Leave the Terminal window open.
Reset Password Utility window will open with Macintosh HD selected.
Select the user account from the popup menu box under “Select user account”.
Enter a new password.
Reenter the new password for the user.
Enter a hint.
Click the "Save" button.
Click  in the menubar and select Restart.
Log in.
If Keychain dialog box appears, select “Create New Keychain”.

Had an update error now itunes will not recognise my phone and it is frozen

I tried to update my iphone 3g tonight and it encountered an error. Now itunes will not recognise the phone and it is frozen on a screen telling me to connect it to itunes. I have turned it on and off and it remains stuck. I have restarted my computer and itunes and no change.

Hey- just went through something similar - and I'm sorry I don't have the perfect answer... bc mine did what you are saying except my itunes did recognize that "an iphone" was connected and so it suggested that I do a recovery-mode restore on it and then I did a back up restore via itunes to get my most recent back up transferred to my iphone, and then it finally listed my phone as "xxx's iphone" in itunes.... here's the link I used: http://www.copytrans.net/blog/how-to-restore-iphone-after-updating-to-ios-7/ and I also used: http://support.apple.com/kb/HT1808
I think what you are saying is that itunes doesn't even recognize that your iphone is plugged in - so you can't start the recovery process? I DO know that in the hours of me muddling through the internet - googling this issue - that I did see other posts of those who plugged into itunes, and it didn't recognize their iphone, but they DID have suggestions on how to deal with the problem... while I don't have "the" solution, I wanted you to know I did see an answer out there - just skimmed past it as I was searching for mine... sorry I don't remember good luck!

ITunes will not recognise my CD/DVD drive

iTunes will not recognise my CD/DVD drive but other windows programs does

Here's the info
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 10.2.2.12
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0040B0400138AD20
Current user is not an administrator.
The current local date and time is 2011-05-02 23:12:22.
iTunes is not running in safe mode.
WebKit-accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4600 Series
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.2.2.12 (x64) is currently running.
iTunesHelper 10.2.2.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
B: HL-DT-ST DVDRAM GH22LS50, Rev TL03
Audio CD in drive.
Found 16 songs on CD, playing time 62:58 on Audio CD.
Track 1, start time 00:02:33
Track 2, start time 03:16:25
Track 3, start time 07:08:50
Track 4, start time 10:59:65
Track 5, start time 15:38:50
Track 6, start time 19:56:65
Track 7, start time 24:21:48
Track 8, start time 28:47:25
Track 9, start time 32:04:43
Track 10, start time 36:14:23
Track 11, start time 40:20:10
Track 12, start time 44:06:20
Track 13, start time 47:14:20
Track 14, start time 51:00:68
Track 15, start time 56:10:15
Track 16, start time 58:42:55
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 16 24 32 40 48.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
The diagnosits can see the drive under 'Optical drive detected' and passes all the tests but it does not show up under 'Devices' (on the left hand panel). I've tried repair under Control Pane/Uninstall a program (twice) removed and re-installed iTunes. I don't believe the problem lies with my drive OR Windows as the drive is visable in all my other programs (Windows Media Player, Windows Explorer, RealPlayer + all my other software that can access a drive.

HT201263 itunes will not recognise my encryption password even though it has been reset. cant restore to last backup?

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