HT201263 my daughters ipod is disabled and says connect to itunes, but iTunes says it can't connect to the ipod because it is locked with a pass code what do i do???

My daughters ipod is disabled and says 'connect to iTunes' but when we connect to iTunes it says ' cannot connect to the ipod because it is locked with a passcode ' but we can't unlock it because it is disabled, how do we fix this???

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

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HT201272 So I preorered an album from iTunes and now it won't download into my libraray. It says that I purchased it on iTunes, but it won't even show up in the "Purchsed" library in my account. Does anyone know what I am supposed to do to downlaod it?

So I preorered an album from iTunes and now it won't download into my libraray. It says that I purchased it on iTunes, but it won't even show up in the "Purchsed" library in my account. Does anyone know what I am supposed to do to downlaod it?

If you can't enter the passcode then you have to place the iPod in recovery mode and then restore the iPod via iTunes. For ecovery mode see:
iPhone and iPod touch: Unable to update or restore
Note that this requires using the sleep/wake button. If you are not successful then there is nothing else that I know you can do.

I try to connect to iTunes and it comes up with a box saying "iTunes could not connect to the iPad because it is locked with a passcode. you must enter your code on the iPad before it can be used with iTunes", but i cant enter the code on the iPad

I try to connect to iTunes and it comes up with a box saying "iTunes could not connect to the iPad because it is locked with a passcode. you must enter your code on the iPad before it can be used with iTunes", but i cant enter the code on the iPad because it is saying "connect to iTunes". Can anybody help?? It is on the new iPad.

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. You must follow step 1 to step 4 VERY CLOSELY.

HT1212 IPAD is Disabled, tried to connect via itunes but get error "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."

IPAD is Disabled, tried to connect via itunes but get error "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."

iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

I recently download a song with my IPOD Touch 4G. The song appears in my iTunes music library but not on my IPOD. I've tried syncing several times, but I cannot get it to transfer to the IPOD. Any suggestions??

I recently download a song with my IPOD Touch 4G. The song appears in my iTunes music library but not on my IPOD. I've tried syncing several times, but I cannot get it to transfer to the IPOD. Any suggestions?? (This has never happened before to me)

Use 3rd party software like:
http://www.digidna.net/products/diskaid
http://www.wideanglesoftware.com/touchcopy/index.php
For items purchased (including apps) from iTunes:
http://support.apple.com/kb/HT1848

Hi, For no apparent reason my phone stopped working...so I did a reset and got the message 'Restore Needed'. I connected to iTunes and got this message: 'iTunes could not connect to the iPhone because it is locked with a passcode. You must enter your pas

Hi,
For no apparent reason my phone stopped working...so I did a reset and got the message 'Restore Needed'. I connected to iTunes and got this message: 'iTunes could not connect to the iPhone because it is locked with a passcode. You must enter your passcode on your iPhone before it can be used with iTunes'.
The problem is, I can't enter my passcode because I'm not given that option on the iPhone. All I seem to be able to do is make an emergency call.
It's been working fine otherwise. Any suggestions?
This is the SECOND replacement iPhone I've had this week and I'm getting a bit fed up.
Thanks in advance for any help,

Are you referring to the 4 digit passcode needed to enter the phone and use it's features?
If so reboot your iPhone and enter the passcode to get it operational. Launch Image Capture on the Mac and connect the iPhone. Now you should be able to download the video files to wherever you want on your hard drive.
OT

HT201263 itunes could not connect to the iPad because it is locked with a passcode. I don't have the computer where I last sync

itunes could not connect to the iPad because it is locked with a passcode. I don't have the computer where I last sync

Actually I'm the nanny of a 6 year old girl. And is her iPad, my boss needs that this iPad work again because the little girl is making everybody crazy. Please helpppppppp

HT1212 I got the message copied below in iTunes but I still need to keep my pics and videos. "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."

I got the message copied below in iTunes but I still need to keep my pics and videos. Passcode has been wrongly entered 100 times by my little chiled. Is it possible to still keep the data?
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."

PHONE LOCKED
If your phone is locked because you have incorrectly entered the unlock passcode too many times then follow the steps in this article http://support.apple.com/kb/ht1212

Ipod touch is disabled and says to connect to itunes, but when i do it says ipod is locked with a pass code and punch it in

when i turn on ipod it says it's disabled and connect to itunes. When i connect to itunes it says ipod locked with pass code unlock before connecting, which i can't do. Help!

You need to manually place the iPod in recovery mode and then restore it in iTunes. See this article for instructions on connecting your iPod to iTunes in recovery mode.
http://support.apple.com/kb/ht1808
B-rock

HT1212 My iPod is disabled and I am unable to get itunes to accept the device

I have tried to use the trouble shooting from the Apple website about restoring my iPod. After following the online instructions iTunes just reiterated that a passcode was needed. My iPod will not allow me to open this as the pass code was attempted too many times. Any other ideas? Maybe I need to bring it to an Apple store for recovery.

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

Connecting my iPod to my Car's 30-pin Dock but Being Able to Control It from Within the iPod?

I have a 5th Generation iPod nano. I own a 2008 VW Eos which has a 30-pin dock. It functions but, my car's UI for iPod is nefastous. I wanted to know if there was a way to control the music within the iPod.

Not using the dock connection. That is for data, and your car audio system is "in charge" of playing the songs. However, if the car audio system has an auxiliary audio input that is a standard mini-stereo jack (looks like headphones jack), you can connect the iPod there using a commonly available cable, like this
http://www.amazon.com/Monster-iCable-Auxiliary-Discontinued-Manufacturer/dp/B002 AR5XIK
Then, play your iPod through the car's speakers.

Is there a way to disable the power button when iPhone is lock with a pass code?

This is for security reason as you can still track ur iPhone/iPad when someone decides to steal it. My iPad 2 64gb + 3G and a MacBook Pro 17 was recently stolen and I was able to track it 10-15 mins (after the incident) until the thieve(s) decided to turn the iPad off. It would be great if someone or even Apple could add this option to the cellular versions so victims of theft could have a slight chance of retrieving stuff back (with the help of law enforcements).

You cannot at this time. Feedback to Apple goes at www.apple.com/feedback. There are other ways for a thief to disable Find my iPhone. It is not really intended to track stolen devices although it will, it is more for lost devices.

Just upgraded mac book pro to lion also needed a new printer printer says in has AirPrint but does not support lion ? I need the AirPrint because of my iPad help please ?

Just upgraded my mac book pro to the lion operating system, the next day my printer broke. Went to buy a new printer that supports AirPrint because I also have an iPad ( my old printer did NOT support AirPrint ). The printer I bought is an HP that said it supported AirPrint, when I installed the printer and try to run the installation software it said the printer did not support lion. Any answers or suggestions, I would LOVE to be able to finally print from my iPad.

Check with HP whether the printer and/or printer driver is compatible with Lion. Any hint as to what printer?

I have a DVD format VTS and I need to insert into a powerpoint presentation can anyone tell me the steps because what I normally do to insert media into a presentation is not working

I have a DVD which I need to insert into a presentation does anyone know how to do this.
The video format is VTS and I have saved the DVD on my desk top but it wont let me insert into my presentation.

Sounds like your issue is between gmail and charter. Thunderbird would have no part in this operation.

Ipad is disabled connect to itunes but i connected it and there was a popup saying itunes cannot connect to ipad because it is locked with a passcode. You mus enter the passcode on the ipad before it can be used with itunes. but i couldnt enter my passwor

my ipad is disabled and it said ipad is disabled connect to itunes but i connected it and was restoreing it and then there was a popup and it said itunes cannot connect to ipad because it is locked with a passcode. and you must enter the passcode on the ipad before it can be used with itunes. But i couldnt even write the passcode on my ipad cause it was disabled. What should i do now????

Follow the instructions on this page to reset your iPad : http://support.apple.com/kb/HT1212
Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
Continue holding the Home button until you see the Connect to iTunes screen.
iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.

HT201263 my daughters ipod is disabled and says connect to itunes, but iTunes says it can't connect to the ipod because it is locked with a pass code what do i do???

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