HT201263 My ipod touch has a white screen and is unresponsive to pressing the home and sleep buttons at the same time for 10 seconds or more.

.

- Try the remaining items here:
iOS: Not responding or does not turn on
- If you can turn the iPod off, let the battery fully drain. After charging got at least an hour try again.
- Then time for an appointment at the Genius Bar an Apple store.

Similar Messages

  • My ipod touch has a white screen and I am unable to reset it.  Can anyone help?  I

    Hi...  any help would be appreciated.  My iPod Touch has a white screen.  I have tried resetting it following the directions on Apple's site and have not been successful.
    Can anyone help?

    Try:                                               
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable       
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • HT1572 my ipod touch has gone white screened and it doesnt do anything, what can i do ?

    My ipod touch has gone blank with a white screen and it doesnt do anything, what do i do ??

    Try #2 and #3 in link below. If neither work, you most likely have a hardware issue.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
     In Memory of Steve Jobs 

  • My ipod touch has a white screen and it wont turn of

    I was playing a gamem and all of a sudden the screen turned white! it wont even turn of. I tryed to put it into Dfu mode and held the top button to it didnt work. so right now i left the ipod on with the white screen and i hope it will run out of battery. So can u please reply to me as soon as posible. Thank you

    Problem is I can't restore via iTunes, because when I plug the iPod touch into my laptop, it states it doesn't recognize the device - "USB device not recognized".  iTunes has no device listed for my iPod touch.
    It was plugged in all day while I was at work, could that be the problem?
    I tried to do it with the DVU method and it didn't work either.

  • My new iPod touch has a white screen and does not reset

    Just bought a new iPod touch and I got a white scree and cannot turn it off. I have tried reset via the power and home button but still have the white screen.
    Is there a quick fix or should I just return it under warranty?

    mgerace wrote:
    Just bought a new iPod touch and I got a white scree and cannot turn it off. I have tried reset via the power and home button but still have the white screen.
    Is there a quick fix or should I just return it under warranty?
    Don't mess around with it.  Return it.

  • My ipod touch has a white screen and is boiling hot what do i do?

    So i was on facebook and all of a sudden my ipod touch screen froze, i clicked the home button and the screen turned white, i've left it to drain the battery but its still white and i touched the back and its boiling hot like burning hot. Going on a trip tomorrow and really really need my ipod touch for the trip. i've tried plugging the ipod into the computer but its not recgionzing it...
    It's a new ipod touch in white the fourth generation one..
    Any ideas what to do??
    Thank you,
    Amelia Smith.

    Try a hard reset.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
     In Memory of Steve Jobs 

  • My Ipod touch has a blank screen and will not turn on. I have chaged it for a hour and tryed troubleshooting but nothing works. i need help getting this to work

    My ipod touch has a black screen and will not turn on. i have charged my ipod and tryed troubleshooting but nothing seems to work. what can i do to have my ipod turn on again?

    See Here...
    Frozen or unresponsive iPod touch
    Try this First... You will not lose any Data...
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
    Wait for the Apple logo to Appear...
    Usually takes about 15 - 20 Seconds... ( But can take Longer...)
    Release the Buttons...
    http://support.apple.com/kb/ht1430

  • Why does my iPod Touch have a white screen and how do I get rid of it?

    Why does my iPod Touch have a white screen and how do I get rid of it?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • My sons iPod touch stopped working, it won't charge in a docking station and the computer/itunes won't recognize it when connected.  We have tried holding the power and home button at the same time for several seconds, and the screen still stays black

    My sons iPod touch stopped working, it won't charge in a docking station and the computer/itunes won't recognize it when connected.  We have tried holding the power and home button at the same time for several seconds, and the screen still stays black.  Thanks!

    Hello skdog I possibly think your ipod touch is black because it has not charged. If your dock is broken it might just mean the dock will be broken and so might be the USB port. You should see an Apple shop nearby and hand it over and see what they can do. I hope this information works!

  • HT201263 When my Ipod touch is in autolock I can only restart the device holding the sleep/wake button and home button at the same time for 10 seconds.  While in auto-lock it is using battery power and will do so until the battery is drained.  Whats wrong

    When my Ipod touch is in autolock I can only restart the device holding the sleep/wake button and home button at the same time for 10 seconds.  While in auto-lock it is using battery power and will do so until the battery is drained.  Whats wrong?

    - Try a reset. Nothing is lost:
    Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears
    - Connect the iPod to your computer and try to restore via iTunes. Try placing in Recovery mode if necessary to restore.
    - If you can't turn the iPod completely off, let the batter fully drain. After charging for at lerast anhour try again
    - If still not successful time for an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

  • My ipod touch has a white screen

    my ipod touch has a blank screen. It won't do anything. How do I fix it?

    Frequently a white screen is due to a hardware problem and service is necessary.  It appears that Apple confirmed the hadware issue.
    Apple will exchange it for this price:
    Apple - Support - iPod - Repair pricing
    A third-party place like this one may be less expenisve.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

  • My iPod touch has solid white screen, won't reset...what can i do?

    I was checking my facebook and the screen went ****-eyed...when I tried to press the home key, nothing happened...pressed off button, nothing...tried reset (home and off for 10 seconds) screen went white...now what??

    - Connect to computer and it iTunes ee the iPod restore.
    - The try lettting the battery fully drain. After charging for an hour try the reset, and then the connect to computer and restore.
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.

  • I have an iPod Touch 4g. White screen and nothing is working or helping. Please HELP!!

    I was using Safari and the page froze. Then the screen went white. I've tried holding the power and home screen button down for over 30 seconds- no change. I've held down the power, home screen, and volume up buttons at the same time for over 40 second- no change. I've tried doing those with it connected to iMac and iTunes doesn't recognize it. The iPod was to be used at Birthday party tomorrow so PLEASE HELP ME!

    Try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.

  • My ipod touch is stuck in connect to itunes screen. I've tried to press Power and Home button at the same time for 10 seconds and all it does is go to a black screen. Press power button again and the usb cable with an arrow towards an iTunes logo.

    I have a brand new Ipod touch with front facing camera. Not sure which generation it is. My wife connected the iPod Touch and chose the restore option when connecting to iTunes. It was a mistake and by the time I got there, I saw the screen with USB cable with an arrow facing towards iTunes logo. I cannot get the iPod out of this state.

    Try here:
    iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
    Also reset the iPod.
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.

  • Ipod touch has a white screen with lines on it and wont power off and wont connect to my computer

    My ipod has a white screen with line on it and wont turn off and wont connect to my computer . It wont reset or reboot with holding the on off button and home button either any help would be appreciated

    http://support.apple.com/kb/TS3281
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
     In Memory of Steve Jobs 

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