HT201269 i am trying to restore my iphone 4s from my backup, but i cant remember my password. and it isnt my apple ID or password.....any way i can retrieve it or reset it?
i need help retreiving my password for my restore backup...it isnt my Apple ID or Password and i am not seeing a way to reset it or anything...i have a lot of pictures saved on it and want them back asap! any help is appriciated!
If the backup you're trying to restore from is encrypted, you will not be able to use that backup if you can't remember the encrypted backup passcode.
If on a Mac, & you elected to save the passcode to your Keychain, you can recover the passcode from your Keychain. Otherwise, your data is unrecoverable.
While you can continue to sync/backup, if you can't remember it & want to remove it, you'll have to delete your existing backups & restore the phone as a new device. Your data will be unrecoverable.
You delete your existing backups here: iTunes>Preferences>Devices.
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Hey Blair,
Welcome to the Apple Support Communities. you can reset your password for your Mac by following the instructions in the following article.
OS X: Changing or resetting an account password
http://support.apple.com/kb/ht1274
Regards,
-Norm G. -
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The phone was jailbroken, wasn't it?
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Because you cannot go back to a previous version of iOS.
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Macca_astles01 wrote:
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Courcoul wrote:
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