HT201269 I appear to have a software problem and I cant turn off "find my iPhone" in the settings. I therefore cannot restore the phone from the backup on my computer. Any ideas or will have to send the phone back to Apple??
My iPhone 5s has stopped accessing wifi. I would like to restore the phone but it will not allow me to turn off "find my iPhone" in the settings tab since I cannot get to the net. Is there any other way to turn off "find my iPhone"
There is! Click here: http://support.apple.com/kb/ph2702
Similar Messages
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I am trying to restore my daughters iPhone because she forgot her passcode. I'm stuck because iTunes is telling me to turn off Find my iPhone in iCloud settings but I can't do that because the phone is locked. HELP!
iCloud: Remove your device from Find My iPhone - Support - Apple
Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud).If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
Click All Devices, then select the device.
Click Erase device, then enter your Apple ID password. Because the device isn’t lost, don’t enter a phone number or message.If the device is offline, the remote erase begins the next time it’s online. You’ll receive an email when the device is erased.
When the device is erased, click Remove from Account.All your content is erased and someone else can now activate the device. -
My iPhone 4 screen stopped working. The phone is still on but the screen is not working at all, it is juts black. I was told restoring my phone might solve this problem so i plugged it into iTunes. When I click on the restore iPhone button a message popped up saying I needed to turn off 'find my iPhone' in phone settings for the restore to be go ahead. Problem is I cant access my phone!
I went onto my cloud account to see if i could do it from here but it doesn't seem to be doing anything. Any ideas?From your iCloud account, you can go to Find My Phone and remove the iPhone from your devices list which will release it, or you could do a remote erase of the iPhone from iCloud.
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I have another account that i can't delete off my phone because lost my recovery key and password. How do i get rid of this account? it will not let me turn off find my iphone and delete account. Can anyone help?
Hello aweirandyski.1975,
Thanks for using Apple Support Communities.
From what you're describing appears to be Activation Lock, a security measure provided by Apple that makes it harder for people to use a lost or stolen device. You will need to enter the password for the Apple ID the device is prompting you for.
iCloud: Activation Lock
http://support.apple.com/kb/PH13695
Take care,
Alex H. -
How can i turn off find my iphone if i dont have the phone and its turned off
i lost my phone, so activated find my iphone and also put the lock on it. the battery died so the fone is now off. i ended up buying a new phone and im trying to restore the latest computer back up onto the new fone but it is saying that i need to turn off find my iphone. i went to icloud and removed the lost device but because it is turned off its not working . is there any way around this or at least getting my photos and contacts onto my new fone. and i dont have anything saved on icloud
after ive connected the phone to itunes and i click on restore backup a box pops u and says
Find my iphone must be turned off before 'My Iphone' can be restored.
Go to icloud settings on you iphone and turn off Find my Iphone before restoring your iphone.
the first time this came up i went into icloud on my computer and removed the old phone from there but from what ive read it will only be properly removed when the fone gets turned back on. -
My iPhone is locked due to setting up a passcode after loading new version 7. I have tried to reset but keep getting turn of "find my iphone". I can't get into the phone to turn this off. What do I do now?
Try this - http://support.apple.com/kb/ht1212 - also you can sign into www.icloud.com and remote erase the phone
recovery mode restore as descibed in HT1808 might be your last resort though -
Someone else has put a password on my phone. I have read all the restoring or backing up methods but when I go to do those it says to turn off find my iPhone in my setting. If I cant unlock my phone I obviously can't turn this off. Help
If you have a lock code, how did someone change the apple ID for "find my phone?" You should go by the apple store and let them help you.
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My iPhone is broken, but I have to turn off find my iPhone. So without a working iPhone I had to do it with my iPad. I have the same Apple ID on my iPhone and iPad, and I have turned off find my iPhone(iPad) on my iPad, but is it then turned off on my iPhone as well? And if it is not, what can i do to turn it off, now that i can't do it with the phone?
I do not think so, but the easiest way to find out is to try it.
edit: after rereading your post, there is not a way to try it with a broken phone. If the phone is broken, I think I would destroy it. Then it is a moot question.
Barry -
dropped phone in coffee, turns on but sticks on the i tunes icon. Restore won't complete because of error 29. Any ideas?
After being submerged in coffee, did you power the iPhone off right away and if so, how long did it remain off to be completely dry - for the interior, not exterior?
Did the coffee include cream and sugar? Electronics and moisture don't mix especially with moisture that includes sugar.
Regardless, sounds like there is some hardware damage especially if not powered off and allowed to dry with the interior before being powered back on. -
I just updated to iOS7 and an old appleid popped up. My old password is not recognized so I can't delete the account or turn off find my iphone. The old appleid is linked to an email I don't have anymore, and answers to my security ?'s aren't recognized. Is there any way I can reset my account to my new appleid? This has happened to every iphone and ipad in my family that has updated to iOS7.
Hi mabaker2,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
Cheers,
- Judy -
hi i recently buy iphone 5 from my frinde and i did not turn off find my iphone then i restore it now for active need the apple id and i do not have that what am i should to do?
saman666 wrote:
the guy i bought the iphone is not available and i can not find him
Then you have wasted your money. -
I've forgotten my passcode and can't get into the phone to turn off "find my iphone" in order to restore it... Can anyone help?
If you know the password to your apple id login - you can then do a restoration once you have put your device into recovery mode using itunes.
read this article to give you direction how to put your device into recovery mode.
Once you have put in your apple id login and password this then will allow you to restore the device once the device is placed in recovery mode.
good luck!
http://support.apple.com/kb/ht1808 -
help, i need to restore my phone, I keep getting an error to turn off find my iphone, I can't get into the phone b/c my daughter change the password and doesn't remember what she changed it to.
Remove an iOS device or Mac on which you can’t turn off Find My iPhone
If you can’t turn off Find My iPhone on the device, turn off the device so it goes offline, then remove it from Find My iPhone on iCloud.com.
Note: If you have an iOS device, you can also remove your device by first erasing it—just follow the instructions below to remove a device you don’t have. You can later restore the device from an iCloud or iTunes backup.
Turn off the device.
Sign in to icloud.com/#find on another computer with your Apple ID (the one you use with iCloud). If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.
Click All Devices, select the offline device, then click Remove from Account. If you don’t see Remove from Account, click All Devices again, then click the Delete (x) button next to the device. If the device comes online again, it will reappear in Find My iPhone. To make sure your device doesn’t reappear, turn off Find My iPhone on the device (follow the instructions above to remove an iOS device or Mac), or if you have an iOS device, you can erase it, then remove it (follow the instructions below to remove an iOS device you no longer have). -
I am unable to restore my iphone, because it has become disabled. When I go to restore, it says to turn off "Find My iPhone" app. I can't, because it is disabled. I deleted the app and it still says the same thing. Any ideas?
The Find My iPhone app has nothing to do with this. Deleting the Find My iPhone app which is used to find another iOS device or Mac computer you own or for someone else to find their iPhone or iOS device with your iPhone does not turn off Find My iPhone with your iCloud account settings on your iPhone.
http://support.apple.com/kb/ht1212
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased. -
Cant restore iphone, Turn off "find my iphone" and i have "no service"
I recently got my new iphone 5 and I installed the new IOS 7 from my PC, my iphone worked fine, with service and everything.
I restored my iphone from my old iphone 4 backup on my pc, and now I dont get a PIN code question when starting, cant turn off icloud or "find my iphone" that is required to restore my iphone to a clean slate.
Whats should i do?
I have tried following:
- Airplane mode
- Turn off and on iphone
- Turned off iphone with the dubblebutton execution
- tried turning on PIN code in the settings ( the button is all grey when I try)
- Tried restoring it from PC and on the phone itself ( requieres to turn off "find my iphone, wich i cant )Did you get this figured out? I'm having hte same issue
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