HT201303 How can i reset my security questions and answers?
Earlier today I recieved an email, and have seen on here that many people are experiencing the same issue as I, which contained the following:
Hello,
The following information for your Apple ID *************** was updated on 04/30/2012:
Security question(s) and answer(s)
If these changes were made in error, or if you believe an unauthorized person accessed your account, please reset your account password immediately by going to iforgot.apple.com.
To review and update your security settings, sign in to appleid.apple.com.
This is an automated message. Please do not reply to this email. If you need additional help, visit Apple Support.
Thanks,
Apple Customer Support
The weird thing is that I never changed the questions/answers to my security questions, so I need these reset immediately to make sure that someone else does not steal my info, account, etc. Someone please help, it would be greatly appreciated!!!!!!!
I received the same message, I got in and the security questions that are there had nothing to do to what I whould put as security questions, I received the email on May 1st. Any clues? Is this a problem with Apple ID system, auto asigning this to accounts that where opened many years ago?
Similar Messages
-
I've forgot security question and answer, how can I add rescue mail address and how can I reset my security question and answer?
You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105466) -
HT4990 How can i reset the security question and answer?
I did not remember the security question and answer. Then, if they ask me for verification problem. How can I solve this problem?
Click here and search the article for '2 out of 3'. Follow the instructions.
(73898) -
How can i reset my security questions and there is no reset my questions below it any help plz
how can i reset my security questions and there is no reset my questions below it
any help plzYou need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101110) -
How can I reset my security question and I cannot create a new account because I have £18 on the account that I can't remember the security questions to
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
How can i recover my security questions and answer
How can i recover my security questions and answer?
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
How can i change my security questions and answers
How can i change my security questions and answers? I have my ID and password but to log into itunes from my new iphone i don't remember the answers to the questions. I can log in fine on my computer just can't get the phone working.
1. See my User Tip for some help: Some Solutions for Resetting
Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for
support and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane -
HT1937 how can i recover my security question and answer on my apple id
how can i recover my security question and answer on my apple id?
SECURITY QUESTIONS
Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
This user tip may also help you http://discussions.apple.com/docs/DOC-4551 -
HT5312 How do i reset my security questions and answers?
How do i reset my security questions and answers? i have already ask iforgot to send me an email to my rescue address but didnt received anything for two day.
You need to contact Apple, either through the link in that article or by phoning them.
(77532) -
HT201303 How can I reset my security questions answers??
How can I reset my security questions answers??
As I can't remember that I had answer those questions earlierIf you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
HT201303 How can I reset my security question ??
How can I reset my security question ?? I cannot download anything from iTunes before I answer and I forgot the answers.
Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID? --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
Forgotten security questions - https://discussions.apple.com/message/18402551 and https://discussions.apple.com/message/18625296
More involved forgotten question issues - https://discussions.apple.com/thread/3961813
Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
John Galt's tips (09/2012) - https://discussions.apple.com/message/19809294
If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store. -
HT201303 how can i change the security question's answers??
how can i change the security question's answers??
i forgot the answers what should i do ??Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email. -
HT201303 How can I reset my security questions I don't have a phone to call apple support
I need help with these security questions I can't remember the answers
From a Kappy post
The Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
An alternative to using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
how do you change your security questions/answers if it does not show the link forgot answers
Hi, Morganr2954.
Thank you for visiting Apple Support Communities.
I understand that you want to reset your security questions. Here is an article I would go though for this.
If you forgot the answers to your Apple ID security questions
http://support.apple.com/en-us/HT201485
Cheers,
Jason H. -
HT201303 How can I reset my Security Questions?
I am not able to buy anything because I do not know my answers.
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!
Maybe you are looking for
-
Logic pro 8 loops in garageband 3
I cannot get most of the loops shown in garageband 3 to play. These are new loops since I installed Logic pro 8. The loops are not greyed out but they will not play. Also since installing Logic pro, I no longer have a jazz kit in Garageband. Any sugg
-
Why is the iPad mini screen not very sensitive to touch?
There are times when the screen is not sensitive to touch. This is always observed when in Netflix mode, i.e. When trying to pause the move, re-start to continue or when exiting the movie. Is this a common occurrence? This also occurs at times during
-
Bug Report: #HOME_LINK# doesn't work in "List" template
Hi, tried to use the #HOME_LINK# substitution built-in in the "Before List Entry" property of a "List" template, but it isn't replaced. Used &HOME_LINK. instead, that one is replaced, but the substitution string &APP_ID. inside the HOME_LINK isn't tr
-
Hi Experts, Can anyone provide me the error handling routine (package/procedure)? or any link? At present I am just using the Raise_Application_Error and then handling it in When Others exception clause. But now I need some kind of mechanism which ca
-
When my time capsule gets to the Finishing part of the backup, sometimes I get an error saying that the backup cannot be completed. This has been happening for about a week. Also, the time machine tab at the top bar doesn't show when the last backup