HT201363 Hello, I have my pass word, I have my Apple ID, but itunes think I am buying a song for the first time and is asking me 2 security questions, please help, what should i do?
I cannot remember the answeres to my security questions, please help.
You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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Synced phone for the first time, and all my contacts are gone. Please help
I had to upgrade the iOS to 5. And all of the contacts are gone. Is there a way to recover them?
How did you get the contacts loaded onto the iPhone in the first place?
If you used iTunes that would imply the "source" of contacts was either on your computer (e.g. Outlook) or perhaps through a one-time upload from an e-mail service like GMail. In either case, your contacts should (might) still be where they were when you originally put them onto your iPhone.
If all your contacts were manually entered into the iPhone, then you're out of luck since they are not backed up, unless you set iCloud up to sync your contacts (in which case they'd still be in iCloud). -
my apple id have been blocked an i do not remember the identity or security question please help what can i do?
If your account is disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
You might then need to log out of your account on your iPhone and iPad by tapping on your id in Settings > iTunes & App Storeand then log back in so as to 'refresh' the account on it.
For your security questions, if you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 (you can also try this link if you can't get your account enabled via the above)
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use -
I live in Italy and I am trying to buy an App, for the first time with my iphone4...in the past only downloaded free apps free apps; I have a US Visa card and it is not accepted by italian Itunes...what can I do to do my purchases?
On the apple website that is correct i beleive.... but i have an italian american express and am able to purchase stuff here in the US.
I mean, i dont think it really matters -
I bought a MAC for the first time and plugged my Itouch into it to download my music on it, but is says The iPod “Rick's IPOD” is synced with another iTunes library. An iPod can be synced with only one iTunes library at a time. What should I do?
Same as you would if you bought a pc; copy everything from your old computer to your new one. Then you can just sync everything from the new computer, as you did with the old one.
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Help I just hooked up my iPhone to my laptop for the first time and i accidentally chose to have it read it as my ipod so all my pictures were deleted off of it. I had not backed it up before. Is there anything I can do? Please tell me my photos aren't gone :[
Did you by chance have photo stream turned on? If so then they might be there. When you restored your phone it deleted everything and they will be unretreivable from your computer.
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I tried facetiming for the first time and my audio kept cutting in and out.. WHY!? It was so annoying. Does anyone know what might be the problem? Connection? Thanks!
Do you have a Corp. Exchange account on your phone? I ask, because the requirement to encrypt an iPhone backup can be enforced by a profile installed on your phone when setting up the Exchange account.
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See if this helps:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212 -
I tried to sync my phone for the first time and somehow it restored and i lost all my data. Help!
If you don't have a backup made by iTunes, your data and settings are gone.
Apps and other media can be downloaded again for free:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I was setting up my IPod Nano7 for the first time and purchased 3 songs. When I went to play it on my IPod the screen said "No Music". What did I do wrong?
We are going through same thing and looks like alot of other people also. Seems to me Apple would have invalid email instead of us loosing the gift card all together. Very irratating. Good Luck.
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I just synched for the first time, and lost all my apps. Help?
I just sync'd my Iphone for the first time, and lost all my apps. Help?
Ya that sucked, same thing happened to me, however i was looking for an excuse to clean up my phone, so i was not to angry when it happened. As for a remedy to the situation, i have no idea
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Hey briannagrace96,
Welcome to Apple Support Communities! I'd check out the following article, it looks like it applies to your situation:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/ts1363
You'll want to go through the following troubleshooting steps, and for more detail on each step follow the link to the article above:
Try the iPod troubleshooting assistant:
If you have not already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
If the issue remains after following your iPod's troubleshooting assistant, follow the steps below to continue troubleshooting your issue.
Restart the iPod Service
Restart the Apple Mobile Device Service
Empty your Temp directory and restart
Verify that the Apple Mobile Device USB Driver is installed
Change your iPod's drive letter
Remove and reinstall iTunes
Disable conflicting System Services and Startup Items
Update, Reconfigure, Disable, or Remove Security Software
Deleting damaged or incorrect registry keys
Take care,
David -
I have had i phones for the last six years and i just bought the iphone 5. I tried to download a paid application and for the first time i am asked to answer my security questions which i don't remember. In order to reset my question i need my rescue emai,which does not exist.can anybody help????
That is normal for purchasing apps for a device not previously associated with your Apple ID.
You will need to contact iTunes Store Support here: http://www.apple.com/emea/support/itunes/contact.html -
I clicked on iMessage on my Macbook Pro today for the first time, and now NOTES keeps opening up every 5 seconds, with a new note. I cannot stop it from opening. If I close it or force close, it opens again in 5 seconds. I can't get rid of it. I have tried to clear out the iMessage settings I had put in, and I've tried to adjust the Accounts to not include notes to synch. But, Notes will not stop. It opens a new note, and even if you ignore it, it assumes preference every 5 seconds, and the Mac is impossible to use.
Do you have any Boot Camp or other secondary partitions set up on your system? If so then try running a disk verification routine (chkdsk, etc.) in Windows to repair the disk. While I've not heard of it happening recently, in the past errors in these partitions have resulted in stubborn ghost files appearing in OS X.
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Try restoring from the backup created at the beginning of the sync process:
Without connecting your phone, open iTunes, go to Preferences, on the Devices tab check "Prevent...from syncing automatically"
Connect your phone, right-click on the name of your phone when it appears on the left sidebar in iTunes
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Go back to iTunes>Preferences>Devices and re-enable automatic syncing.
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