HT201364 when i tried to update OS X Mavericks, its says The product distribution file could br verified. it may be damaged or was not signed... please help me..

^^
<Email Edited by Host>

Somehow, the download is getting corrupted. First, try repairing your hard drive. Then make sure that you have disabled or uninstalled any anti-virus or internet filtering software. Also, verify that your computer's clock is set properly.
After doing all this, try downloading again. It may be worthwhile to download on a completely different network, especially since that will be the next step if re-downloading on your current network doesn't work.
PS - note that folks won't send you an e-mail directly from these forums, and posting your e-mail address on a public forum is generally not a good idea.

Similar Messages

  • HT201364 i tried upgrading my macbook but troublesome to upgrade. It appears "we could not complete your purchase". besaide says, the product didtribution file could nto verified and may be damaged or not signed. in view of the above, kindly advise me.

    i tried upgrading my macbook but troublesome to upgrade. It appears "we could not complete your purchase". besaide says, the product didtribution file could nto verified and may be damaged or not signed. in view of the above, kindly advise me.

    Did anything download or are you getting this when trying to install?
    Try booting into the Safe Mode and do the installation there.
    Safe Mode
    Safe Mode - About
    There are various suggestions in this discussion. You might start with the last post first.
    https://discussions.apple.com/thread/4136660?start=30&tstart=0

  • HT1338 The Mac App Store shows an update available for iMovie but when I click "update" it gives me this message, "The product distribution file could not be verified. It may be damaged or was not signed." What can I do to update this program?

    The Mac App Store shows an update available for iMovie but when I click "update" it gives me this message, "The product distribution file could not be verified. It may be damaged or was not signed." What can I do to update this program?

    http://www.apple.com/support/mac/app-store/contact.html?form=account

  • I can't update IPhoto, it says "the product distribution file could not be verified it must be damaged or signed in" I bought it on iTunes and have 8,000 photos already. how can I update and correct this??

    I can't update IPhoto, it says "the product distribution file could not be verified it must be damaged or signed in" I bought it on iTunes and have 8,000 photos already. how can I update and correct this??

    You might try resetting the App Store application and clear the cookies via this menu:
    as described in this website: Make use of the Mac App Store debug menu | MacFixIt - CNET Reviews
    OT

  • I can't download an app or update ,It says ( the product distribution file could not be verified) in App Store ,and in iTunes says An unknown error occurred (-50) ?

    Hi:all
    I can't download an app or update ,It says ( the product distribution file could not be verified) in App Store
    ,and in iTunes says An unknown error occurred (-50) ?
    Help Please.

    See this link from another similar question.  It may need patience to resolve.  I think Thomas Reed's suggestion is best place to start.
    App Store rejects buy of Mountain Lion: Apple Support Communities

  • HT4463 When clicking 'buy' for Mountain Lion in the App store I get the message "product distribution file could not be verified, it may be damaged or was not signed' Anybody know why I get this message. Thanks

    When clicking 'buy' for Mountain Lion in the App store I get the message "product distribution file could not be verified, it may be damaged or was not signed' Anybody know why I get this message. Thanks

    Make sure your Mac qualifies for Mountain Lion  >  Upgrade your Mac to OS X Mountain Lion.
    If you have anti virus software installed, disable that before downloading apps.
    Turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall
    Try deleting the cache, cookies, and preference files (plist) associated with the App Store.
    Quit the App Store if it's open.
    Open the Finder. From the Finder menu bar click Go > Go to Folder
    Type this exactly as you see it here:
    ~/Library/Caches/com.apple.appstore/Cache.db
    Click Go
    Move the Cache.db file to the Trash.
    Now here:
    ~/Library/Preferences
    Click Go
    Move these files from the Preferences folder to the Trash.
    com.apple.appstore.plist
    com.apple.storeagent.pllist
    Now here:
    ~/Library/Cookies
    Click Go
    Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
    Empty the Trash, try the App Store.

  • HT201364 trying to download os x mavericks and i get an error saying "The product distribution file could not be verified. It may be damaged or was not signed." how do i fix this so i can update my new macbook pro?

    "The product distribution file could not be verified. It may be damaged or was not signed."
    please help! i want to update my computer!!!

    "Update your new MacBook Pro"?
    Well, if your MacBook Pro is new, it already has Mavericks installed and there is nothing to update.
    Go to the Menu Bar, and click the Apple logo.  Then click "About This Mac."  Does it show OS X 10.9 or 10.9.1?
    If so you are already running Mavericks.

  • When ever i'm trying to install an app from the app store i'm getting the following error "We could not complete your purchase - The product distribution file could not be verified. It may be damaged or was not signed", plz help me to rectify this .

    when ever i'm tring to install an app from the app store i'm getting the following error.
    "We could not complete your purchase - The product distribution file could not be verified. It may be damaged or was not signed".
    someone plz help me to overcome this.

    Installing the appropriate combo update may help...
    If you are running v10..7 Lion, install the OS X Lion Update 10.7.4 (Client Combo)
    For 10.6 Snow Leopard >  Mac OS X 10.6.8 Update Combo
    Then restart your Mac. Try the App Store.
    If that doesn't help, try the following..
    Quit the App Store if it's open.
    Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
    Type this exactly as you see it here:
    /Library/Preferences/SystemConfiguration
    Click Go
    Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
    Relaunch the App Store and try downloading Mountain Lion.
    You may also need to disable anti virus software and turn off the Firewall in System Preferences > Security (or Security & Privacy) > Firewall

  • I tried to download Mavericks overnight and it never finished.  When I tried to download again I got this message "We could not complete your purchase.The product distribution file could not be verified. It may be damaged or was not signed." Help?

    I tried to re-download Mavericks after an apparent failed attempt and now I get the message "We could not complete your purchase.  The product distribution file could not be verified.  It may be damaged or was not signed."
    Can anybody help?

    Several causes for this problem have been reported. Please take each of the following steps that you haven't already tried. Stop when it's resolved.
    Step 1
    Back up all data.
    From the menu bar, select
     ▹ System Preferences... ▹ Network
    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
    Step 2
    Rebuild the Spotlight index. If you try to search now from the magnifying-glass icon in the top right corner of the display, there will be an indication that indexing is in progress.
    Step 3
    Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • Trying to download free upgrade get this message: "The product distribution file could not be verified. It may be damaged or was not signed." Please pelp

    I tried to download the upgrade and it started, but I think my connection was spotty because then it stopped and when I tried to redownload that is the message that keeps popping up.  Also I bought the computer in America in July, but am now living in Japan.  Not sure if that makes any difference whatsoever, but I figured as much info as I could give would help.  I appreciate any advice.

    Try this...
    Quit the App Store if it's open.
    Open the Finder. From the Finder menu bar top of your screen click Go > Go to Folder
    Type this exactly as you see it here:
    /Library/Preferences/SystemConfiguration
    Click Go
    Move the NetworkInterfaces.plist file from the SystemConfiguration folder to the Trash.
    Relaunch the App Store and try downloaing Mountain Lion.
    Might also need to disable anti virus software and turn off the Firewall in System Preferences > Security & Privacy > Firewall.

  • Used code to get free upgrade to mountain lion.  When I try to download it says "The product distribution file could not be verified. It may be damaged or was not signed." Please help!

    I've seen a few threads on here about how to fix it and the ones I have tried do not work.  To make things more complicated I have moved to Japan since buying this computer so I am not wanting to call Apple Support since it will cost me a ton.  Any help at all would be greatly appreciated!

    Press Shift key in boot, go to App Store and download

  • HT201364 The product distribution file could not be verified. It may be damaged or was not signed. I get this message when I try to download mavericks. can anybody help?

    I have a 2011 macbook pro 13 inch. when I try to download mavericks I get a message saying the product distribution file could not be verified. It may be damaged or missing. Please help.

    Mavericks installer can’t be verified

  • HT201364 The product distribution file could not be verified. It may be damaged or was not signed.  What now!!!

    Trying to upgrade to Mavericks but get The product distribution file could not be verified. It may be damaged or was not signed.
    I have done Google and done the Var folder thing and deleted the folder with Apple store etc but to no avail

    Remember: we cannot see your machine. There are 9 different versions of iPhoto and they run on 8 different versions of the Operating System. The tricks and tips for dealing with issues vary depending on the version of iPhoto and the version of the OS.  So to get help you need to give as much information as you can. Basic things like :
    - What version of iPhoto.
    - What version of the Operating System.
    - Details. As full a description of the problem as you can. For instance: 'iPhoto won't export' is best explained by describing how you are trying to export, and so on.
    - History: Is this going on long? Has anything been installed or deleted?
    - Are there error messages?
    - What steps have you tried already to solve the issue.
    - Anything unusual about your set up? Or how you use iPhoto?
    Anything else you can think of that might help someone understand the problem you have.

  • I am using Mac OS X 10.7.5 as of now and when I am trying to upgrade to Mavericks, it is throwing error "The product distribution file could not be verified. It may be damaged or not signed".

    I am using Mac OS X 10.7.5 as of now and when I am trying to upgrade to Mavericks, the App Store is throwing error "The product distribution file could not be verified. It may be damaged or not signed".
    Is there anything I should do differently? Is anyone else facing the same issue?
    Kindly help.

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac. 
    These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing. 
    Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects. 
    Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands. 
    Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply. 
    Launch the Terminal application in any of the following ways: 
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.) 
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens. 
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid. 
    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign. 
    Step 1 
    Triple-click anywhere in the line of text below on this page to select it:
    kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -ef 
    Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting. A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
    Step 2 
    Repeat with this line:
    { sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -ef 
    This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator. 
    Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step. 
    Step 3
    { launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -ef 
    Step 4
    ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -ef  
    Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting. 
    Step 5
    osascript -e 'tell application "System Events" to get name of login items' | open -ef 
    Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output. 
    You can then quit Terminal.

  • When trying to download Mountain Lion after click on buy I get this message: The product distribution file could not be verified. It may be damaged or was not signed.

    when trying to download Mountain Lion after click on buy I get this message: The product distribution file could not be verified. It may be damaged or was not signed.

    The Apple Support Communities are an international user to user technical support forum. As a man from Mexico my first language is Spanish. I do not speak English, however I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
    Always search the forum before posting. This is asked at least three times just below your post.
    https://discussions.apple.com/thread/3604789?tstart=0
    https://discussions.apple.com/thread/4153268?tstart=0

Maybe you are looking for

  • Unable to do expdp on NFS mount point in solaris Oracle db 10g

    Dear folks, I am facing a wierd issue while doing expdp with NFS mount point. Kindly help me on this. =============== expdp system/manager directory=exp_dumps dumpfile=u2dw.dmp schemas=u2dwExport: Release 10.2.0.4.0 - 64bit Production on Wednesday, 3

  • ADF query panel with table, adding new search fields dynamically

    I am a beginner very new to ADF world. I have a ADF query panel with table which has its source from a ViewCriteria. I need to add a new search field on the form dynamically based on the user's need. Assume I am using a Employee table and I have sear

  • Accuracy of the GPS

    I'm analyzing the accuracy of geotagged photos using the iPhone 3G. After taking a picture, it looks like the latitude and longitude fields in the EXIF only store up to 1/100th precision. For example, a typical lat/lon entry in the EXIF might be: lat

  • Send to Premiere Pro from Prelude

    Hi, I am new to Prelude and Premiere Pro, having used FCPX previously. I have ingestedfootage into Prelude, made subclips of the footage and created a rough cut of the sequence. I am trying to send the rough cut and clips to Premiere Pro, however the

  • Brown colored desktop / normal start up blue

    I'm stuck with a brown desktop and mostly black / grey background and white letters on this screen as I type. I can see everything well enough but colors are not right and Pictures from iPhoto look like photo negatives. Upon restart I get the typical