HT201413 I am receiving a message saying the iPod "TRACER's iPod" can not be synched. The required file can not be found. I ran the iTunes program repair and restarted both the computer and the iPod. Any suggestions on what else to try?

I am receiving a message saying the iPod "TRACER's iPod" can not be synched. The required file can not be found. I ran the iTunes program repair and restarted both the computer and the iPod. but still receive the same message. Any suggestions on what else to try?

That can sometimes be caused by a damaged ipod photo cache.
If you remove the current ipod photo cache, does that get you past the error?
For instructions on where to find it, see the following document:
iTunes: Understanding the iPod Photo Cache folder

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HT1926 Itunes download problem. Message says "there is a problem with this windows installer package. A program run as part of the setup did not finish as expected." Any suggestions on what else to do??

Message says "there is a problem with this windows installer package. A program run as part of the setup did not finish as expected."
Any suggestions on what else to do??

All - Thanks for the information.
I am receiving the same error, "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor." Thought I found the answer in your replies above. However, I cannot find the "Apple Software Update" program either from Start -> All Programs or the Control Panel. I am running Windows XP, Service Pack 3. I would appreciate any additional guidance you have.

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Hi:
I wish my suggestion had gotten you further.
I do suggest you try to connect the keyboard again. The request for a number is a step in it trying to pair. If it gets by the number, it sometimes takes a little while to get connected. If you are unable to get it connected and want a new one, I have been using Apple Bluetooth keyboards for years - and I like them. The one I have (the newest model) only uses two batteries and is very thin.
Speaking of batteries, if you are not already doing so, you might consider rechargeables. I have a drawer full of them and use a 15 minute charger. I go tired of buying batteries and rechargeables are environmentally friendly to boot. At the moment, I use 2450 mAh Energizers and a 15 minute Energizer charger (all purchased new on eBay at a very reasonable price).
I am far from an iPad "expert," although I have one. If my suggestion below does not help, post your question in a separate thread in the iPad forum.
I had a terrible time syncing my iCal on my Mac with my iPad iCal (confusing - hopefully it makes sense). I quit using iCloud as that added to the confusion. There is a facility to one-time sync items. When you connect your computer to your iPad, iTunes opens. The system begins a process (automatic backup and so on). After it finishes, you can click on "info." At the bottom of the screen, there is an advanced section. You can select any of the items and then force it to sync. The iCal information from your computer would be deposited on the iPad.
After all that, I do not use a Google calendar so the information may be worthless to you.
If you want to reset the iPad to factory settings, you can do that when it is connected to iTunes (one of the options). Me being me, I try never to erase anything.
Barry
Message was edited by: Barry Hemphill

My ipod touch (4th) suddenly wont connect to my wifi. Other gadgets are connected though. I tried resetting the network and turning the wifi (and ipod) on and off but it still wont work. Any suggestions on what to do?

My ipod touch (4th) suddenly wont connect to my wifi. It connected fine before and all of my other electronics (tablets, computers, laptops, gaming systems, etc.) are connected and working completely fine. I tried turning the wifi setting on my ipod on/off as well as the actual ipod itself. I also tried resetting the network settings but neither of these options worked. Any suggestions on what I should do?

Does the iOS device connect to other networks?
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

I can't facetime with anyone, it starts the call and ends it immediately on its own. Any suggestions on what I am doing wrong?

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Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

My iPad was printing to my HP wireless printer and now it won't..any suggestions on what I might try to get it back?

I was able to print from my iPad to my wireless HP printer and now I can't. Any suggestions on what to do to get it back? Will resetting network settings help?

Are you getting any error messages - or is it just saying No Printers Found - if the latter this has happened to me - I have 2 networks on my airport express (my network and one for guest access0 - sometimes my iPad switches to the guest network which does not have wireless printer on it ( i dont know why it does this) - if i switch the iPad back to my network the printer shows up again
In fact see the No Printers Found message is a pretty good indication that the iPad has switched to the guest network

I am using an iPad with Apple TV and airplay with a projector in my classroom. The mirroring cuts out and back on several times during use. Any suggestions on what's causing it and how to fix it?

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Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased.
 Cheers, Tom

Ipod 4th generation won't sync "The ipod ...... cannot be synced required file is not found"

I had my computer fixed and so I had redownload itunes again.All my my music got saved to a folder as a backup.Well when I downloaded it,I put all the songs on itunes and tried to sync my ipod to add new music.But,it kept saying it won't sync since required folder is not found.I've looked everywhere online to see what to do.I tried uninstalling everything and again multiple times.The same error kept popping up.I switched to Manually manage music to see if it fixed the problem but no.A different error "the song....could be copied error ..." I switched back to sync.Nothing worked!!I tried restoring but it took so long as if it couldn't work it out.Previously I had this same computer fixed and when I downloaded again itunes it worked perfectly fine until now.Can somebody please guide me what to do?I cannot afford a new one.

A different error "the song....could be copied error ..."
What's the precise text of that error message, please? (Include error message numbers if you're getting any.)

My ipad won't show up in the device window in itunes, when I plug it in it opens iphoto but won't do anything after that...I've tried restarting both my computer and my ipad and checked for updates...but nada

It's really annoying because i have a lot of things I want to put onto it but icloud isn't working either....

Refer to this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538

HT201209 can an itunes card be used for both my computer and my iphone?

I want to be able to use the card with both devices.

Yes. When you redeem the card, the amount will be applied as a credit on your account. It can be used from any computer or device that is using that account.

My ipad 1st generation will not locate wi-fi networks. i have reset and have done router reseting, still nothing. any suggestions?

my ipad 1st generation will not locate wi-fi networks. i have reset and have done router reseting, still nothing. any suggestions?

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

My 120GB IPod classic is not recognized by my Windows 7 PC. When I plug the ipod into my computer I receive a message saying that the USD device is not recognized.

My 120GB IPod classic is not recognized by my Windows 7 PC. When I plug the ipod into my computer I receive a message saying that the USD device is not recognized. The Device Manager lists it as an Unknown Device. I've tried uninstalling iTunes and reinstalling it, but it had no affect. The odd thing is that our other iPod (160 GB Classic) is recognized on the same computer using the same USB cable. When I plug the ipod in question into another PC, the PC seems to recognize the iPod and lists it in Windows Explorer (iTunes is not installed on this machine). There seems to be something out of wack with this PC/iPod combo. Any thoughts on what I can do to try to resolve this issue? I tried all of the steps listed here, but they didn't help me. http://support.apple.com/kb/TS1538
Any help would be greatly appreciated.

Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?
What happens if you try to reset the device with it still connected to the PC?
How to reset iPod
Has this iPod ever worked on this PC or is this the first time you have time you have tried connecting it?
Have you carefully worked through each and every single suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

TS1292 I registered my iTunes gift card on my friend's computer and when I try to purchase on iPod, I get an error. It says, "your card has expired. To download from the store, you must update your payment information....

I registered my iTunes gift card on my friend's computer and when I try to purchase on iPod, I get an error. It says, "your card has expired. To download from the store, you must update your payment information. Your account has been accessed from a new computer or device, and you must verify your payment information before you can make purchases.

Click here and request assistance. That message means to contact the iTunes Store staff and not to post in these boards.
(98631)

When I turn on my imac all I see is a white screen, the apple icon and a spinning pin-wheel that never stops spinning. My computer is stuck! Any Suggestions?

When I turn on my imac all I see is a white screen, the apple icon and a spinning pin-wheel that never stops spinning. My computer is stuck! Any Suggestions?

Follow all the steps at > Mac OS X: Gray screen appears during startup

My 5th generation Ipod locks up when I try to play a video? I did the factory reset (ugh) and still, total lock up with video. Any suggestions?

My 5th generation Ipod locks up when I try to play a video? I did the factory reset (ugh) and still, total lock up with video. Any suggestions?

If you restored to factory settings/new iPod and still have the problem that indicates a hardware problem.
Make an appointment at the Genius Bar of an Apple store..
Apple Retail Store - Genius Bar

HT201413 I am receiving a message saying the iPod "TRACER's iPod" can not be synched. The required file can not be found. I ran the iTunes program repair and restarted both the computer and the iPod. Any suggestions on what else to try?

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