HT201413 Went to update iPh6 iOS8 and now I am unable to restore the phone (iTunes is current)...I have restarted both my MacBook and iPh to no avail. I am getting Error 17
I went to update my iPh6 iOS8 and now am unable to restore the phone (btw, iTunes version is current)...I have also restarted both my MacBook and iPh to no avail. I am consistently getting 'Error 17' when I try to perform the update. Thank you if you can help!
Hello MickeyMcR,
The article linked below details a number of steps that can help get your iPhone restored.
Error 3194, Error 17, or "This device isn't eligible for the requested build"
https://support.apple.com/en-us/HT201442
Sincerely,
Allen
Similar Messages
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I have the latest iTunes 12.1.2.27. However, I am unable to restore my iphone4s. iTunes was able to detect an iPhone in recovery mode.
The error is something like "Unable to restore the iphone. Make sure you have the latest iTunes and try again." This is the latest version that exists currently.
I am using MAC OS X 10.7.5.
Please advise.
I have tried all the steps in the apple support.There is nothing to backup.
If the device is showing the Connect to iTunes screen, there is nothing on the device to backup.
The first step in the update process is a backup... restore the device using that backup and try again. -
I had an PC crash while backing-up my iPhone4, before installing iOs7.
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Can anyone please help me!
Arjen RonhaarHey Arjen Ronhaar,
Thanks for the question. I understand you are experiencing issues updating your iPhone to iOS 7. If you have not already done so, you may want to restart or reset the iPhone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If the above steps do not resolve the issue, you'll want to restore your iPhone in recovery mode with iTunes:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M. -
So upgraded my ipad and now I can't use it at all, can't get any support from Apple because it is past the 1 year, this is crazy because it is Apple's product and Apple's upgrade, NOT my fault. Screen is stuck on connect to iTunes but cannot get it to un stick. UGH!
If you ever want to be able to use the iPad again, you have to connect it to a computer running iTunes to restore it. Your iPad is in recovery mode and nothing can be done for it over the phone anyway. You can blame Apple for the problem if you want to, but that's not going to change anything.
Take your iPad to a friend or relatives's house that has a computer running iTunes and restore your iPad. Make an appointment at an Apple Store and ask them for help. I don't think that you have to pay for a Genius Bar visit. Phone support is a different story.
IF you have an iCloud backup, you will be able to restore the backup after you get the iPad up and running again. If you have no backup, you will have to start all over again. -
HT1430 Did a Update to my Iphone 3gs upon completion unable to activate the phone
Did a update to my Iphone 3GS upon completion, unable to activate?
pimike55 wrote:
... unable to activate?
See this discussion.
https://discussions.apple.com/message/21189708 -
I updated to IOS8 and now i cant find my photos of streming or "carrete"
I Updated o IOS8 and now i can't find my photos of streming and carrete
PhotoStream was deleted from iOS8
Where did photostream and Cameraroll go in iOS 8?
http://www.imore.com/yes-camera-roll-gone-ios-8-heres-where-it-went-and-why
http://www.macworld.com/article/2359708/icloud-meet-photos-whats-changing-for-yo ur-images-in-ios-8.htmlhttp://www.macworld.com/article/2359708/icloud-meet-photos-whats-changing-for-yo ur-images-in-ios-8.html
http://www.imore.com/photos-ios-8-explained -
I was updating my phone in itunes and the "update went wrong" and now the phone is not recognized by itunes. I unattatched the phone and it wont turn on or off, just shows a picture of the itunes symbol and a usb cord. In itunes it says that it is an unknown iphone and is in recovery mode so I need to restore the phone. If I restore the phone I loose all my pictures, which I dont want to do...and my contacts. Is there any way around this, so I can get my phone back to normal without wiping it all out? Thanks
To be more clear:
Was you phone hacked/jailbroken BEFORE you hooked it up? -
Hi, my iphone 5 encountered an unknown error while updating to iOS 7 via itunes and is now stuck in recovery mode and prompts me to restore the phone when I connect it to itunes but then I would lose all my data. I DO NOT have any back ups on itunes. Is there anyway to get out of recovery mode without restoring or recover data after a restore?
Or any other suggestions please? ThanksAs pdroth said, you should have gotten a backup made when you started the update of iOS. If you cannot find a backup, and the phone is in recovery mode, there are no futher suggestions to make. To get the phone working again you have to restore. You cannot force a backup at this time since it is already in recovery mode. It will not allow anything else but a restore at this point.
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The error message come up on the itune screen to restore the phone but it can not be restored. Now I want just the phone to be on so I can use it!!!!
Hey!
I have tried holding down the home and power button countless of times. It doesnt respond at all. Plug my phone to a charger and hold down the power button and my phone switched on. But it said Activation Required and said connect to Itunes. As e screen remains on the connect to Itunes screen, I disconnect the charger from my phone and my phone went dead instantly. My battery is full btw. Tried connecting to Itunes through my Macbook Pro but iTunes doesnt detect my device and the apple logo flashes for about a few seconds on my phone and then disappear and then came back on again. My Iphone has been connected to my laptop for about 30 mins and the apple logo has been coming on and off for 30 minutes now and Itunes has not detect my device yet.
SIGHHH. -
i went to update my iphone and now it says no sim grrrr and keeps telling me to connect to itunes which says no sim
Your iPhone is in recovery mode. Do the following to get it out of recovery mode.
Plug your iPhone into your computer with iTunes open make sure iTunes recognizes the iPhone in recovery mode.
Hold down the power button and the home button to do a hard reset and shut it off
Keep your finger on the Home button ONLY and unplug the iPhone from the cable
Release the Home button and allow the iPhone to power back on which may take a few minutes
The iPhone will return to its prior format
Hope that helps! -
I have updated to iOS8. Now cannot connect to BT speaker that I have been using for months. BT discovers it but will not pair. I have tried switching both off & on but nothing helps.
I am sure the BT speaker not the problem because it works fine with iOS8 on my iPad!
... And no I am not trying to connect both at once. To be sure I have switched the iPad off completely and switched the speaker off & on but still with the same failure to pair. The iPhone sees the speaker but then gives me the pairing unsuccessful message when asked to connect. -
Need help. i updated to ios8 and i am stuck in activating the phone.
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Hi there elmafromjeddah,
You may find the troubleshooting steps in the article below helpful.
Get help activating your iPhone
-Griff W. -
I do have an iphone4s with me and whats happening now is that it is stuck in the "itunes logo". What i did is that i try restoring the phone with itunes but it didnt go through. The process was not successful. An error appeared and it stops the restore. PLEASE HELP
I did restore my phone last week, it went well. Today, i turned my phone off and turn it back on, now it is stuck in itunes logo and i was thinking that it needs a restore again. Once i tried restoring it, it finishes the "Extracting iPhone Software" part, but after that the error appears. PLEASE HELP ME
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My Iphone was previously Jailbroken, but then I tried to update it and the update never completed. So i deleted Cydia off of the phone, then I tried to update it again. It still didn't work, so I tried to restore it, but it didn't work error 21. Now my phone is a paper weight, i just need to restore my phone so i can update it and reload my phone back to normal.
The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
Try google... -
I have updated my iPhone 3Gs to the latest software in an attempt to iron out a problem with a new telephone network provider (Tmobile). I had backed up my phone before I did this. Now I have lost my music and apps. I can't sync the phone with my Mac, I can't re-download from iTunes as the phone says I don't have any music or apps available to re-download although it all shows up on my Mac. The music and app content cannot be restored when I try to restore the phone from the back up I madeon my Mac. Help!
Working on that now. I'm just getting frustrated that everytime I run updates for the phone I end up with tech problems that I have to spend time solving as opposed to updates that actually improve my usage. Now I will once again get to spend hours reloading my phone all for updates that didn't affect my usage in the first place.
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