HT201441 Previous user has left the Company and is uncontactable. The company owned iphone is associated with thier account.How do we provide POP to Apple for Apple to dissasociate the device?
Previous user has left the Company and is uncontactable. The company owned iphone is associated with thier account.
How do we provide POP to Apple for Apple to dissasociate the device form the previous users account?
Thanks.
Without the previous user's ID and password, or getting him to remove the phone from his list of devices, the iPhone is useless. There is no workaround for this and certainly where individuals are concerned Apple cannot help.
I have seen a suggestion that Apple may be willing to do this in a corporate situation like the one you are in, but I've seen no confirmation of this. You have nothing to lose by contacting Apple and asking, but don't be surprised if you are told it can't be done. This is a security device and if it was possible to bypass it there would be no point in having it in the first place.
For contact details please see this page:
http://support.apple.com/kb/HT5699
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