HT203783 Having trouble setting up the iCloud keychain access on new devices because I can't access the phone number that is associated with my account (for 2 factor verification)

I also don't know the answers to my security questions. I spoke with iCloud support on the phone for about an hour, but we got locked out of my account and they eventually encouraged me to check if I could log into old devices (I now know I can't-they've either been sold or are not using iCloud keychain).
Anybody think they can help? I don't want to have to set up a new iCloud account.

Welcome to the Apple community Yao.
If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple ID.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

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HT1918 I am unable to locate where to change the phone number that is associated with my itunes account.

I am unable to locate where to change the phone number that is associated with my itunes account. I have a new number and the old number is no longer accessible by me. I've logged into my iTunes acct and it seems I can only change my appleID itself, my billing address info, and password and things like that. I cannot find where to remove a number and add a new one. I've gone to my mobile devices (iphone, ipad) as well as my mac and I'm getting a bit frustrated with it. I'm sure there's a simple solution and I'm just missing it. Going to settings>messages>send&receive....there is the old number and no option to make a correction. I've unchecked it but why can't I add the new number? On my iphone the ONLY option that shows up is my current number but when I set up my new ipad I have the issue described here. I want this number completely removed from my account there has to be a way to get it out of the system.
Also when going to settings>facetime>you can be reached at: shows email addresses as well as the OLD phone number with no option to make the correction, remove the incorrect number, or add a new number. I figured this was tied in to my appleID since thats when it showed up (right when I signed in on my ipad). So I went to itunes on my mac and went to my account and there I find AppleID Summary, itunes in the cloud, purchase history, and settings. I've gone through each of those and am still unable to figure out where to change it. Somebody PLEASE tell me where to find this data so I can change it. I've seen multiple inquiries about this all over the internet but everyone's solution is to do exactly what I've already done. No resolution to the real issue.

Apple will have it, but if there is ever a question/problem, the store that you made the exchange at will have it on record.
But if you're worried about it call 800-APL-CARE and see if they have it.

What does it mean when you get a pop up notification saying that a phone number has been associated with your iTunes account? And what does it mean when I don't know the number that is associating with my account? Should I be worried?

I got a notification stating that a number has been associated with my now old iTunes account and it is a number I do not recognize. Should I be worried at all?

Yes, if you don't bother to change your password. You may also want to seriously consider turning on two step authentication.

I have transferred my itunes library to an external drive. I then attached the external disk to a new computer. I can now access all songs from the new computer. But I can't access playlists. I can still access all songs and playlists on the old computer

I have transferred my itunes library to an external drive. I then attached the external disk to a new computer. I can now access all songs from the new computer. But I can't access playlists. I can still access all songs and playlists on the old computer

If you right mouse and select Get info it will show you the Apple ID used to purchase these songs.
Usually the name of an apple id is based on the email. So knowing that you may have forgotten the Apple ID password.
You can request a new password here http://www.apple.com/support/appleid/

Halfway through the OS X Yosemite update it says I am not connected to the internet (when I know I am because I can search through the app store). How can I fix this? I cannot get on Safari because it requires an update to Mac OS X 10.9 or later.

Halfway through the OS X Yosemite update it says I am not connected to the internet (when I know I am because I can search through the app store). How can I fix this? I cannot get on Safari because it requires an update to Mac OS X 10.9 or later.

Just to be clear. You have downloaded the Yosemite installer. However you say while it's updating you get the error you are not online. This is confusing since you shouldn't be able to use your computer in the process of updating.
Exactly where do you see you need to 10.9 to get on Safari?

I am having trouble syncing my books in itunes to my new iphone 5. Can someone help me? Thanks!

Having trouble syncing books in my itunes to my iphone. I must be missing a step. Can someone help me? Thanks.

How are you trying to do it ? If you have iTunes 11 on your computer then you may want to enable the left-hand sidebar via option-command-S if you are using a Mac, control-S if using a PC.
To sync books, connect the phone to your computer and select it on that left-hand sidebar, and on the right-hand side of iTunes select the Books tab :
You should then be able to select which books/PDFs that you want to sync to the iBooks app (and/or which audiobooks to sync to the Music app).
Is that how you are trying to do it ?

Why won't iTunes accept my credit card that is associated with my account, and it is the same card I have used since I opened my account?

I have been using the same debit/credit card for my iTunes account since I opened it. It would not allow me to make purchases yesterday, saying that my card had been declined. Nothing is wrong with my card (I have used it at other places), and I have double and triple checked the information. Does anyone know if iTunes no longer allows the use of debit/credit cards to make purchases?

In reading a former reply the replier stated "Make sure you enter the code exactly as it is on your card". Meaning the 3 digit number on the back of your card not the pass code you enter into an ATM or when making a point of sale purchase in a store. The security code refers to the number on the back of your card not the pass code you use when making a purchase.
After making this change my account was set up with no problem.

HT201269 My new iPhone 5c accepted the restore to transfer all new info, but I can't get the phone to work as a phone.

Odd forum, the title is my question.

And then you should use the body of the post to provide pertinent information. There is none here, so far.

I had my iPhone replaced. Do I need to change the serial number that is associated with my AppleCare account?

This morning I took my iPhone to the Apple store to have it repaired, and I was given a new phone instead. Do I need to add the new serial number to my AppleCare+ account, or will Apple keep this information on record?

Apple will have it, but if there is ever a question/problem, the store that you made the exchange at will have it on record.
But if you're worried about it call 800-APL-CARE and see if they have it.

I don't like the new Firefox because I can't add the toolbar. How can I re-install the 4.0?

Can someone provide me with the link to download Firefox 4.0? Thanks!

Which '''toolbar'''? Let's try to fix your issues with Firefox 6.0.1.
Sorry, Firefox 4.0 is not supported any longer due to un-patched security vulnerabilities. Firefox 5.0 was a security update for Firefox 4 and Firefox 6.0 was a security update for Firefox 5. Firefox 3.6.21 and 6.0.1 are the only two version that are currently supported.

I'm unable to access my iCloud Keychain, or add devices because I'm not receiving the verification number via phone as I put my Google Voice number.

I installed Mavericks, set up the iCloud keychain step by step. I was asked to link a phone number to it, and so I gave my Google Voice number. I know some systems don't allow for these kinds of numbers to work, but usually it's a two step verification - You put in your number, they send you a message with a code to verify this is indeed your number and you put in the correct phone number and voila it's linked.
A) It automatically accepted my phone number as is without verifying it
B) I'm not unable to verify my icloud Keychain account on other devices
Now the next step, for some reason I kept having pop-ups from keychain that asked me to put in passwords that over and over again. I couldn't find a solution so I re-installed Maveriks and did a time-machine reinstal. Which means now I can't verify access to iCloud keychain through any device at all. How can I reset everything and put in my real phone number?
I know my itunes/icloud user name and password and the 4 digit lock code for iCloud Keychain.
Appreciate the help!

I installed Mavericks, set up the iCloud keychain step by step. I was asked to link a phone number to it, and so I gave my Google Voice number. I know some systems don't allow for these kinds of numbers to work, but usually it's a two step verification - You put in your number, they send you a message with a code to verify this is indeed your number and you put in the correct phone number and voila it's linked.
A) It automatically accepted my phone number as is without verifying it
B) I'm not unable to verify my icloud Keychain account on other devices
Now the next step, for some reason I kept having pop-ups from keychain that asked me to put in passwords that over and over again. I couldn't find a solution so I re-installed Maveriks and did a time-machine reinstal. Which means now I can't verify access to iCloud keychain through any device at all. How can I reset everything and put in my real phone number?
I know my itunes/icloud user name and password and the 4 digit lock code for iCloud Keychain.
Appreciate the help!

What should I do if I no longer have access to the phone number that my iCloud keychain verification code is sent to?

When I first turned in iCloud keychain I had no other Apple devises so I put in a phone number for it to send my verification number to. Then I had to delete that phone number but the iCloud keychain number is still saying it is going to send the verification number to that phone. How do I program in that that number is no longer active. Please help!!!!!

Hello Conor T,
Thanks for using Apple Support Communities.
If you do not have access to the phone number you set up for iCloud Keychain, you will need to contact Apple Support to complete setup on a new device.
How do I set up iCloud Keychain on a new device if I don't have one of my other devices to approve from?
If you can't access any of your other devices that are using iCloud Keychain, you can still set up iCloud Keychain on another device if you have these items:
Your iCloud Security Code
The device that is using the SMS-capable phone number you provided when you first set up iCloud Keychain. A verification code is sent via SMS to this phone number. If you can't access this number, contact Apple Support, who can verify your identity, so that you can complete setup on your new device.
After you complete the setup, your iCloud Keychain will be pushed from the cloud to the new device.
Frequently asked questions about iCloud Keychain - Apple Support
Take care,
Alex H.

How do i change the phone number that my keychain is associated with?

How do i change the phone number that my Keychain is associated with?

Hello Boogie3339,
Thanks for using Apple Support Communities.
Please see below on how to change your phone number for iCloud Keychain:
Change how new devices can be approved
After setting up iCloud Keychain on your Mac, you can change whether your iCloud Security Code can be used to approve iCloud Keychain on new devices. You can also change the iCloud Security Code or the phone number used to verify your identity after you use the iCloud Security Code.
In iCloud Preferences, make sure Keychain is on, click Account Details, then change your iCloud Security Code settings.
OS X Mavericks: Set up iCloud Keychain
http://support.apple.com/kb/PH14405
Take care,
Alex H.

Having trouble buying gems from clash of clans using new apple id

having trouble buying gems from clash of clans using new apple id, anyone can help, thks...

You should do what it says to do and contact iTunes support. You can also click Contact Us at the bottom of this page.

Icloud problem. It is associated with icloud on my old email address. How can I access this?

Icloud problem. The icloud address is my previous email and I can't access this and it won't recognise my date of birth so can't sign in.

Hey Lilyrose14,
Welcome to the Apple Support Communities! It sounds like you are experiencing multiple issues with your iCloud/Apple ID account. It may be best to contact us so we can look into this in a more personalized support experience:
Contact Apple for help with Apple ID account security - Apple Support
http://support.apple.com/en-us/HT5699
Thanks,
Matt M.

HT203783 Having trouble setting up the iCloud keychain access on new devices because I can't access the phone number that is associated with my account (for 2 factor verification)

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