HT204053 I have an iCloud ID on my iPad 2 which is different to my Apple ID. I don't know where the reset email is going to? It's not recognising my birthdate. Could be a hacker. What do I do?

Question

My iCloud Id is different to my Apple ID on my iPad 2. Trying to make them the same but cannot reset.  Reset goes to my Apple ID gmail.  This password is fine.  Gmail sees both my gmail addresses as belonging to the same person because they do.  One has a . in the name and one doesn't.  They marry up the two addresses.  This is confusing iCloud and Apple ID.  Have tried to access account through security questions but its not recognising my birthdate.  This is weird as no other matching names globally.  Maybe a hacker has taken over the iCloud account ID.  I'm not sure how to resolve.  Help please?

Answer 1

Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare (or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.