HT204088 My dear Unfortunately the downloaded application by mistake and I don't need it So I ask the value of this application
My dear Unfortunately the downloaded application by mistake and I don't need it So I ask the value of this application
Call Apple. We are users here. We can't help you.
Apple - Support - iOS Apps - Contact Support
Similar Messages
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Something keeps trying to download on my mac and I don't know what it is. It is not in the apple store and just comes out nowhere and request for my password to download something and I don't know what it is. How to make this stop? It pops up every single day.
Erica,
I can, with 99.99% certainty, tell you that you are absolutely right in not wanting to download or install this "Helper," whatever it is (but we can be equally certain it would not "help" anything).
I cannot comment as to Oglethorpe's recommendation of 'adwaremedic'; I am unfamiliar with it. His links to the Apple discussion and support pages warrant your time and attention.
It might be really simple -- Trying looking in your Downloads folder, trash anything that you don't know with certainty is something you want to keep, and then Secure Empty your Trash. Then remove the AdBlock extension, LastPass, and Web of Trust extensions to Safari and re-boot. If the issue goes away, still be extraordinarily careful in the future.
Unfortunately, it's probably not going to be that simple to get rid of, in which case I'd then try the line by line editing in HT203987.
I have no further suggestions (other than a complete wipe and re-install...but that's a pain because trying to restore from Time Machine would simply ... restore the Mal).
For the rest of us, please post when you find a solution.
Best.
BPW
(Also, try to edit your second post -- black out your last name on the screenshot and re-post it for others) -
Hi Does anyone know how can I stop my iPhone 4s downloading automatic system update so reducing my network speed when plugged in to charge or connected to the pc ??? I'm really ok with my iOS 5.0.1 and I don't need 5.1
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
Cheers, Tom -
HELP!!!!!! I'VE DOWNLOADED AND INSTALLED GAMEBARIO2 BY MISTAKE AND I DON'T KNOW HOW DELETE IT!!!!!!!!!!!!, HELP!!!!!! I'VE DOWNLOADED AND INSTALLED GAMEBARIO2 BY MISTAKE AND I DON'T KNOW HOW DELETE IT!!!!!!!!!!!!
Welcome to the iMac user forum.
Let me start with two remarks:
1. To increase your chances of getting helpful responses, do not use all uppercase messages. This is considered yelling and rude.
2. Each message has two parts: a title in the subject line and the actual body of the post. In your case, you could have that said in the subject: Need help with deinstalling Gamebario2.
Following those simple guideline will help getting a resolution for your problem.
Now: Do you know how to open a finder window? If not, just left-click once on the back ground image of your Mac and you will notice the top menu bar change to say 'Finder'. Then go to File and select 'New Finder Window'. Once you have that window, find the entry 'Applications' in the left part of that window and click it once. This is where you applications live. Find Gamebario2 in that folder, click it once, then drag it to the trash can.
Let us know if you can't find GameBario2 in the application folder. -
Ever since I updated my Mac to Maverick it has become exceedingly slow everywhere. Also annoying, when I go into Applications to open something, it now automatically opens 3 things I don't need. What can I do to fix this?
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
I am trying to download a free app and it say I need billing information, I do that and it still won't download
Hi alphapack21,
Thank you for using Apple Support Communities.
I see you are having difficulties with downloading a free app from the App Store without a credit card. The following article explains how to set up your account without a credit card or payment method.
Create an iTunes Store, App Store, or iBooks Store account without a credit card or other payment method - Apple Support
Regards,
Jeff D. -
How do I get album art work to download? Some do and some don't.
How do I get album art work to download? Some do and some don't.
Can you help me? I've been trying to download the art work for CD's that I downloaded from home. Thanks.
-
I just updated my iTunes to the new software. When I plugged it into my computer and it said I need to reset my iPod. I did this and everything on my iPod deleted. Now, it won't let me sync my music or apps back onto my iPod. What do I do?
It doesn't say anything. It runs through the sync process like normal and tells me all of the songs that it's synking. But then when it says I can disconnect it, nothing actually synked.
-
I downloaded norton internet security and it says I need firefox 4 to opperate correctly. I went to your site and downloaded lateset version and Norton still doesn't work . How do I get version 4 so that my computer and I are protected?
How can I go back to version 3? Thanx.
-
I just changed i Pads and i cloud was working great on all the devices I had it on including my PC now it just keeps asking me to verify my password and I know I have not made a mistake and I don't have ICloud on any of the devices at present help!!!!!
That has to be frustrating...
Frequently Asked Questions About Apple ID
If nothing at that link helped..
Contact iTunes Billing:
http://www.apple.com/support/itunes/
Click: iTunes Store Account & Billing / Billing Inquiries / Email Us -
I paied to pay app the value of this app is 10.99 but
Hi
I paied to pay app the value of this app is 10.99 SR but my bank see you get 1.99 SR after that he get 11.99SR
why??????Hello fahd-4004,
Thank you for using Apple Support Communities.
For more information, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Have a nice day,
Mario -
Help!
I am new to the Mac and am trying to download an RSS free app and I keep getting an error '100' and it tells me my id is disabled, yet when I check it all seems fine?? WHAT am I doing wrong?? (besides switching from a PC to a Mac?)If you still have problem, contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html -
Process: Safari [465]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 6.1.1 (8537.73.11)
Build Info: WebBrowser-7537073011000000~2
Code Type: X86-64 (Native)
Parent Process: launchd [147]
User ID: 501
Date/Time: 2014-02-13 17:17:55.136 -0500
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report: 4216755 sec
Crashes Since Last Report: 40
Per-App Interval Since Last Report: 408797 sec
Per-App Crashes Since Last Report: 28
Anonymous UUID: A9178863-48FE-662B-99D5-FBB4458456E4
Crashed Thread: 18
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000474
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x474:
-->
__TEXT 000000010175d000-000000010175e000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Single Web Process
Enabled Extensions:
com.genieo.safari-K444F5Z2ZH (1 - 1.2) Omnibar
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00000001072cd686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00000001072ccc42 mach_msg + 70
2 com.apple.CoreGraphics 0x0000000107fa37a4 _CGSReenableUpdateForConnections + 175
3 com.apple.CoreGraphics 0x0000000107fa365b CGSReenableUpdateForConnections + 395
4 com.apple.CoreGraphics 0x0000000107fa34ca CGSReenableUpdate + 25
5 com.apple.HIToolbox 0x000000010666ac49 HIApplication::HandleActivated(OpaqueEventRef*, unsigned char, OpaqueWindowPtr*) + 203
6 com.apple.HIToolbox 0x0000000106668227 HIApplication::EventObserver(unsigned int, OpaqueEventRef*, void*) + 193
7 com.apple.HIToolbox 0x00000001066364f0 _NotifyEventLoopObservers + 155
8 com.apple.HIToolbox 0x0000000106667daf AcquireEventFromQueue + 561
9 com.apple.HIToolbox 0x000000010665dbc7 ReceiveNextEventCommon + 217
10 com.apple.HIToolbox 0x000000010665dae3 BlockUntilNextEventMatchingListInMode + 62
11 com.apple.AppKit 0x000000010484c533 _DPSNextEvent + 685
12 com.apple.AppKit 0x000000010484bdf2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
13 com.apple.Safari.framework 0x00000001017c1aef -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
14 com.apple.AppKit 0x0000000104a96659 -[NSApplication _realDoModalLoop:peek:] + 485
15 com.apple.AppKit 0x0000000104a9691e -[NSApplication runModalForWindow:] + 120
16 com.apple.AppKit 0x0000000104a89384 -[NSAlert runModal] + 159
17 com.apple.AppKit 0x000000010479fe24 __54-[NSPersistentUIManager promptToIgnorePersistentState]_block_invoke_0 + 1082
18 com.apple.AppKit 0x000000010479f99f -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
19 com.apple.AppKit 0x000000010479f93e -[NSPersistentUIManager promptToIgnorePersistentState] + 196
20 com.apple.AppKit 0x0000000104850606 -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 194
21 com.apple.AppKit 0x0000000104850445 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 553
22 com.apple.AppKit 0x000000010485004c -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 351
23 com.apple.Foundation 0x0000000103b5f07b -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308
24 com.apple.Foundation 0x0000000103b5eedd _NSAppleEventManagerGenericHandler + 106
25 com.apple.AE 0x0000000107b93078 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 307
26 com.apple.AE 0x0000000107b92ed9 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 37
27 com.apple.AE 0x0000000107b92d99 aeProcessAppleEvent + 318
28 com.apple.HIToolbox 0x0000000106668709 AEProcessAppleEvent + 100
29 com.apple.AppKit 0x000000010484c836 _DPSNextEvent + 1456
30 com.apple.AppKit 0x000000010484bdf2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
31 com.apple.Safari.framework 0x00000001017c1aef -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
32 com.apple.AppKit 0x00000001048431a3 -[NSApplication run] + 517
33 com.apple.AppKit 0x00000001047e7bd6 NSApplicationMain + 869
34 com.apple.Safari.framework 0x000000010198634c SafariMain + 266
35 libdyld.dylib 0x00000001070f77e1 start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00000001072cf6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010715ff1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x000000010715fce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x000000010714a191 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00000001072cfd16 kevent + 10
1 libdispatch.dylib 0x00000001070c6dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00000001070c69ee _dispatch_mgr_thread + 54
Thread 3:
0 libsystem_kernel.dylib 0x00000001072cf6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010715ff1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x000000010715fce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x000000010714a191 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00000001072cf0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x0000000107161fb9 _pthread_cond_wait + 869
2 com.apple.WebCore 0x000000010ae3ac2b WebCore::IconDatabase::syncThreadMainLoop() + 491
3 com.apple.WebCore 0x000000010ae3783f WebCore::IconDatabase::iconDatabaseSyncThread() + 303
4 com.apple.JavaScriptCore 0x00000001023095ef ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
6 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00000001072cf6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010715ff1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x000000010715fce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x000000010714a191 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00000001072cf6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010715ff1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x000000010715fce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x000000010714a191 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib 0x00000001072cf6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010715ff1c _pthread_workq_return + 25
2 libsystem_c.dylib 0x000000010715fce3 _pthread_wqthread + 412
3 libsystem_c.dylib 0x000000010714a191 start_wqthread + 13
Thread 8:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00000001072cd686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00000001072ccc42 mach_msg + 70
2 com.apple.QuartzCore 0x0000000102cdb17b CA::Render::Server::server_thread(void*) + 403
3 com.apple.QuartzCore 0x0000000102d5fdc6 thread_fun + 25
4 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
5 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 9:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00000001072cd686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00000001072ccc42 mach_msg + 70
2 com.apple.CoreFoundation 0x00000001043dd233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00000001043e2916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00000001043e20e2 CFRunLoopRunSpecific + 290
5 com.apple.Foundation 0x0000000103b34546 +[NSURLConnection(Loader) _resourceLoadLoop:] + 356
6 com.apple.Foundation 0x0000000103b92562 __NSThread__main__ + 1345
7 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
8 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 10:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00000001072cf0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x0000000107161fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00000001023141c6 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore 0x0000000102313ce5 JSC::BlockAllocator::blockFreeingThreadMain() + 117
4 com.apple.JavaScriptCore 0x00000001023095ef ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
6 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 11:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001072cf0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x0000000107161fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00000001023147f7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102314688 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001023095ef ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
6 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 12:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001072cf0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x0000000107161fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00000001023147f7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102314688 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001023095ef ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
6 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 13:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001072cf0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x0000000107161fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00000001023147f7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102314688 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001023095ef ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
6 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 14:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001072cf0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x0000000107161fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00000001023147f7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102314688 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001023095ef ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
6 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 15:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001072cf0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x0000000107161fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00000001023147f7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102314688 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001023095ef ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
6 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 16:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00000001072cf0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x0000000107161fb9 _pthread_cond_wait + 869
2 com.apple.JavaScriptCore 0x00000001023147f7 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x0000000102314688 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001023095ef ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
6 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 17:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x00000001072cd686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00000001072ccc42 mach_msg + 70
2 com.apple.CoreGraphics 0x0000000107fe503d _CGSSynchronizeWindowBackingStore + 97
3 com.apple.CoreGraphics 0x0000000107f928aa _CGSLockWindow + 3198
4 com.apple.CoreGraphics 0x0000000107f91a3c CGSDeviceLock + 319
5 libRIP.A.dylib 0x000000010fcfb6ff ripd_Lock + 49
6 libRIP.A.dylib 0x000000010fd0205c ripl_BltImage + 383
7 libRIP.A.dylib 0x000000010fd01c8a ripc_RenderImage + 313
8 libRIP.A.dylib 0x000000010fd0b5b2 ripc_EndLayer + 1001
9 com.apple.CoreGraphics 0x0000000107fd2d10 CGContextEndTransparencyLayer + 53
10 com.apple.AppKit 0x0000000104a59071 -[NSButtonCell(NSDefaultButtonIndicatorPrivate) heartBeat:] + 2759
11 com.apple.AppKit 0x0000000104a58568 -[NSWindow(NSWindow_Theme) heartBeat:] + 397
12 com.apple.AppKit 0x0000000104a319c1 -[NSUIHeartBeat _heartBeatThread:] + 936
13 com.apple.Foundation 0x0000000103b92562 __NSThread__main__ + 1345
14 libsystem_c.dylib 0x000000010715d772 _pthread_start + 327
15 libsystem_c.dylib 0x000000010714a1a1 thread_start + 13
Thread 18 Crashed:
0 com.apple.Metadata 0x0000000107915b8a MDBackupFlushFallbackBackup + 39
1 com.apple.Metadata 0x000000010791617f recordFileDescriptorIntent + 79
2 ??? 0x00000deadbea7dad 0 + 15302363086253
Thread 18 crashed with X86 Thread State (64-bit):
rax: 0x39d1ae5136135472 rbx: 0x0000000000000054 rcx: 0x0000000102bd2001 rdx: 0x0000000000000054
rdi: 0x0000000000000054 rsi: 0x0000000102bd6000 rbp: 0x0000000102bd3f58 rsp: 0x0000000102bd3198
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x00000001079ea4b0 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000054
rip: 0x0000000107915b8a rfl: 0x0000000000010212 cr2: 0x0000000000000474
Logical CPU: 4
Binary Images:
0x10175d000 - 0x10175dfff com.apple.Safari (6.1.1 - 8537.73.11) <16DD7DFC-B1F9-324D-8BE6-1AEC2446E928> /Applications/Safari.app/Contents/MacOS/Safari
0x101765000 - 0x101d40fff com.apple.Safari.framework (8537 - 8537.73.11) <6E26A6FA-2D6E-3540-A3E2-7CFDA6BEA700> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
0x102114000 - 0x102115ff7 libSystem.B.dylib (169.3) <9089D72D-E714-31E1-80C8-698A8E8B05AD> /usr/lib/libSystem.B.dylib
0x102121000 - 0x102137fff com.apple.Accounts (211.2 - 211.2) <F62749B0-AEA6-3673-8FD7-550E21622893> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x102153000 - 0x102154fff libquit.dylib (130.1) <6012FB61-1D85-311F-A557-690C7D4C2A66> /usr/lib/libquit.dylib
0x10215f000 - 0x10218bfff com.apple.framework.Apple80211 (8.5 - 850.252) <73506CA1-CF76-3A98-A6F2-3DDAC10CB67A> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x1021a0000 - 0x1021a0fff com.apple.Carbon (154 - 155) <1B2846B1-384E-3D1C-8999-201215723349> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x1021a9000 - 0x1021a9fff com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x1021ac000 - 0x102208fff com.apple.corelocation (1239.40 - 1239.40) <2F743CD8-A9F5-3375-A3B0-BB0D756FC239> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x102242000 - 0x10224efff com.apple.CrashReporterSupport (10.8.3 - 418) <DE6AFE16-D97E-399D-82ED-3522C773C36E> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x102263000 - 0x1022d1ff7 com.apple.framework.IOKit (2.0.1 - 755.42.1) <A90038ED-48F2-3CC9-A042-53A3D7985844> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x102300000 - 0x1026a5fff com.apple.JavaScriptCore (8537 - 8537.73.10) <70ECF2B6-F6A1-3975-8598-AC0A62207151> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
0x102799000 - 0x102999fff libicucore.A.dylib (491.11.3) <5783D305-04E8-3D17-94F7-1CEAFA975240> /usr/lib/libicucore.A.dylib
0x102a3d000 - 0x102b3afff libsqlite3.dylib (138.1) <ADE9CB98-D77D-300C-A32A-556B7440769F> /usr/lib/libsqlite3.dylib
0x102b50000 - 0x102b88fff libtidy.A.dylib (15.10) <9009156B-84F5-3781-BFCB-B409B538CD18> /usr/lib/libtidy.A.dylib
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0x108f65000 - 0x109100fef com.apple.vImage (6.0 - 6.0) <FAE13169-295A-33A5-8E6B-7C2CC1407FA7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x109125000 - 0x109125fff com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <F565B686-24E2-39F2-ACC3-C5E4084476BE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x10912c000 - 0x109194fff libvDSP.dylib (380.10) <3CA154A3-1BE5-3CF4-BE48-F0A719A963BB> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x1091a1000 - 0x10923bfff libvMisc.dylib (380.10) <A7F12764-A94C-36EB-88E0-F826F5AF55B4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x109248000 - 0x10963ffff libLAPACK.dylib (1073.4) <D632EC8B-2BA0-3853-800A-20DA00A1091C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x1096a7000 - 0x10982dfff libBLAS.dylib (1073.4) <C102C0F6-8CB6-3B49-BA6B-2EB61F0B2784> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x10985b000 - 0x109883fff libJPEG.dylib (851) <64A3EB03-34FB-308C-817B-6106D1F4D80F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x109890000 - 0x1098e5ff7 libTIFF.dylib (851) <7706BB07-E7E8-38BE-A5F0-D8B63E3B9283> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x1098f9000 - 0x109919fff libPng.dylib (851) <3466F35C-EC1A-3D1A-80DC-175857FA19D5> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x109929000 - 0x10992dfff libGIF.dylib (851) <AD40D084-6E34-38CD-967D-705F94B188DA> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x109937000 - 0x109a39fff libJP2.dylib (851) <26FFBDBF-9CCE-33D7-A45B-0A31C98DA37E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x109a65000 - 0x109a68fff libRadiance.dylib (851) <C317B2C7-CA3A-329F-B6DC-7CC33FE08C81> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x109a6c000 - 0x109ab0fff libcups.2.dylib (327.7) <9F35B58A-F47E-348A-8E09-E235FA4B9270> /usr/lib/libcups.2.dylib
0x109ac3000 - 0x109ae5ff7 com.apple.Kerberos (2.0 - 1) <C49B8820-34ED-39D7-A407-A3E854153556> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x109b01000 - 0x109b3bff7 com.apple.GSS (3.0 - 2.0) <423BDFCC-9187-3F3E-ABB0-D280003EB15E> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x109b5b000 - 0x109b7aff7 libresolv.9.dylib (51) <0882DC2D-A892-31FF-AD8C-0BB518C48B23> /usr/lib/libresolv.9.dylib
0x109b8a000 - 0x109c7ffff libiconv.2.dylib (34) <FEE8B996-EB44-37FA-B96E-D379664DEFE1> /usr/lib/libiconv.2.dylib
0x109c90000 - 0x109d12ff7 com.apple.Heimdal (3.0 - 2.0) <ACF0C667-5ACC-382A-A998-61E85386C814> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x109d41000 - 0x109d43fff com.apple.TrustEvaluationAgent (2.0 - 23) <A97D348B-32BF-3E52-8DF2-59BFAD21E1A3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x109d4d000 - 0x109d52fff com.apple.OpenDirectory (10.8 - 151.10) <CF44120B-9B01-32DD-852E-C9C0E1243FC0> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x109d61000 - 0x109d6cfff com.apple.CommonAuth (3.0 - 2.0) <1CA95702-DDC7-3ADB-891E-7F037ABDDA14> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x109d76000 - 0x109db9ff7 com.apple.bom (12.0 - 192) <0BF1F2D2-3648-36B7-BE4B-551A0173209B> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x109dcd000 - 0x109df7ff7 com.apple.CoreVideo (1.8 - 99.4) <E5082966-6D81-3973-A05A-38AA5B85F886> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x109e15000 - 0x10a0b9ff7 com.apple.CoreImage (8.4.0 - 1.0.1) <CC6DD22B-FFC6-310B-BE13-2397A02C79EF> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage .framework/Versions/A/CoreImage
0x10a19c000 - 0x10a1f3ff7 com.apple.ScalableUserInterface (1.0 - 1) <F1D43DFB-1796-361B-AD4B-39F1EED3BE19> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
0x10a21b000 - 0x10a265ff7 libGLU.dylib (8.10.1) <6699DEA6-9EEB-3B84-A57F-B25AE44EC584> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x10a276000 - 0x10a27dfff libGFXShared.dylib (8.10.1) <B4AB9480-2CDB-34F8-8D6F-F5A2CFC221B0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x10a286000 - 0x10a29dfff libGL.dylib (8.10.1) <F8BABA3C-7810-3A65-83FC-61945AA50E90> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x10a2b5000 - 0x10a2f2fef libGLImage.dylib (8.10.1) <91E31B9B-4141-36D5-ABDC-20F1D6D1D0CF> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x10a2fa000 - 0x10a2fcfff libCVMSPluginSupport.dylib (8.10.1) <F0239392-E0CB-37D7-BFE2-D6F5D42F9196> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x10a304000 - 0x10a308fff libCoreVMClient.dylib (32.5) <DB009CD4-BB0E-3331-BBB4-A118781D193F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x10a30e000 - 0x10a368ff7 com.apple.opencl (2.2.19 - 2.2.19) <3C7DFB2C-B3F9-3447-A1FC-EAAA42181A6E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x10a380000 - 0x10a79dfff FaceCoreLight (2.4.1) <A34C9575-C4C1-31B1-809B-7751070B4E8B> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
0x10a9b4000 - 0x10a9c1fff com.apple.AppleFSCompression (49 - 1.0) <5508344A-2A7E-3122-9562-6F363910A80E> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x10a9c9000 - 0x10a9eafff com.apple.Ubiquity (1.2 - 243.15) <C9A7EE77-B637-3676-B667-C0843BBB0409> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
0x10aa03000 - 0x10aa0eff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <C12962D5-85FB-349E-AA56-64F4F487F219> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x10aa1c000 - 0x10aa3bff7 com.apple.ChunkingLibrary (2.0 - 133.3) <8BEC9AFB-DCAA-37E8-A5AB-24422B234ECF> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
0x10aa47000 - 0x10aa47fff com.apple.vecLib (3.8 - vecLib 3.8) <6CBBFDC4-415C-3910-9558-B67176447789> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x10aa4b000 - 0x10aa54ff7 com.apple.CommerceCore (1.0 - 26.2) <AF35874A-6FA7-328E-BE30-8BBEF0B741A8> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x10aa65000 - 0x10ab00fff com.apple.CoreSymbolication (3.0 - 117) <7D43ED93-BD81-338C-8076-6A932A1D19E8> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x10ab22000 - 0x10ab7eff7 com.apple.Symbolication (1.3 - 93) <97F3B1D2-D81D-3F37-87B3-B9A686124CF5> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x10abc6000 - 0x10abfcfff com.apple.DebugSymbols (98 - 98) <14E788B1-4EB2-3FD7-934B-849534DFC198> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x10ac1a000 - 0x10ac66fff com.apple.framework.CoreWLAN (3.4 - 340.18) <3735FB49-30C0-3B11-BE25-2ACDD96041B5> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x10ac93000 - 0x10ace2fff com.apple.framework.CoreWiFi (1.3 - 130.13) <CCF3D8E3-CD1C-36CD-929A-C9972F833F24> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x10ad1e000 - 0x10ad22ff7 com.apple.CommonPanels (1.2.5 - 94) <AAC003DE-2D6E-38B7-B66B-1F3DA91E7245> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x10ad2d000 - 0x10ad30fff com.apple.help (1.3.2 - 42) <343904FE-3022-3573-97D6-5FE17F8643BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x10ad3c000 - 0x10ad51fff com.apple.ImageCapture (8.0 - 8.0) <17A45CE6-7DA3-36A5-B7EF-72BC136981AE> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x10ad73000 - 0x10ad90ff7 com.apple.openscripting (1.3.6 - 148.3) <C008F56A-1E01-3D4C-A9AF-97799D0FAE69> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x10ada8000 - 0x10adaaff7 com.apple.print.framework.Print (8.0 - 258) <34666CC2-B86D-3313-B3B6-A9977AD593DA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x10adb7000 - 0x10adb9fff com.apple.securityhi (4.0 - 55002) <26E6D477-EF61-351F-BA8C-67824AA231C6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x10adc3000 - 0x10adfffff com.apple.GeoServices (1.0 - 1) <DB382348-EBFA-3AD5-888B-7F4640F41834> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x10ae1d000 - 0x10ae28ff7 com.apple.ProtocolBuffer (2 - 104) <3270C172-1437-3080-9E53-3E2DCA9AE2EC> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x10ae32000 - 0x10bef9fff com.apple.WebCore (8537 - 8537.73.13) <D924D5C2-6819-3559-91B5-48FDF841BFA9> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
0x10dfab000 - 0x10dfd9fff com.apple.CoreServicesInternal (154.3 - 154.3) <F4E118E4-E327-3314-83D7-EA20B1717ED0> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
0x10e03d000 - 0x10e04bfff com.apple.Librarian (1.1 - 1) <5AC28666-7642-395F-A923-C6F8A274BBBD> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x10e063000 - 0x10e06ffff libCSync.A.dylib (333.1) <319D3E83-8086-3990-8773-872F2E7C6EB3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x10f01f000 - 0x10f29bff7 com.apple.RawCamera.bundle (5.01 - 718) <6CC4A1E5-A89A-369D-96C4-7A5ED40B487B> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x10f484000 - 0x10f488fff libCGXType.A.dylib (333.1) <16625094-813E-39F8-9AFE-C1A24ED11749> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x10fcf2000 - 0x10fd1eff7 libRIP.A.dylib (333.1) <CC2A33EB-409C-3C4D-97D4-41F4A080F874> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x7fff6135d000 - 0x7fff6139193f dyld (210.2.3) <36CAA36E-72BC-3E48-96D9-B96A2DF77730> /usr/lib/dyld
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 1
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 265
thread_create: 9
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=163.7M resident=90.0M(55%) swapped_out_or_unallocated=73.7M(45%)
Writable regions: Total=1.1G written=15.3M(1%) resident=34.8M(3%) swapped_out=0K(0%) unallocated=1.1G(97%)
REGION TYPE VIRTUAL
=========== =======
CG backing stores 564K
CG image 12K
CG shared images 1216K
CoreServices 1088K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
JS VM register file (reserved) 4096K reserved VM address space (unallocated)
JS garbage collector 256K
MALLOC 87.7M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
SQLite page cache 2496K
STACK GUARD 56.1M
Stack 16.6M
TC malloc 80K
VM_ALLOCATE 16.1M
__DATA 14.0M
__IMAGE 528K
__LINKEDIT 38.5M
__TEXT 125.3M
__UNICODE 544K
mapped file 43.6M
shared memory 308K
=========== =======
TOTAL 1.4G
TOTAL, minus reserved VM space 404.9M
Model: MacBookPro8,3, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.4 GHz, 4 GB, SMC 1.70f6
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 1024 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.7f4 12974, 3 service, 21 devices, 3 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: APPLE SSD TS256C, 251 GB
Serial ATA Device: MATSHITADVD-R UJ-8A8
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: USB 2.0 FD, 0x154b (PNY Technologies Inc.), 0x0057, 0xfd120000 / 5
USB Device: USB 2.0 FD, 0x154b (PNY Technologies Inc.), 0x0059, 0xfd130000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3You installed the "Genieo" scam product. There is an uninstaller, but as the developer is not trustworthy, you shouldn't rely on it. I suggest the tedious procedure below to disable Genieo.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know that, stop here and ask for guidance.
Quit the Genieo application, if it's running. Force quit if necessary.
Triple-click anywhere in the line below on this page to select it:
/etc/launchd.conf
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
A folder may open with a file selected, or the file may be absent, in which case you'll get a message that it doesn't exist. If it does exist, it's a configuration file created or replaced by the Genieo installer. Any software installer that does this should be considered ipso facto malware. Move the file to the Trash. You'll be prompted for your administrator password.
IMPORTANT: If the launchd.conf file exists, you must move it to the Trash it before continuing. Otherwise the systemwill become unbootable. In that case, restore from your backup and start over. That's how badly Genieo has sabotaged your system.
Repeat with each of these lines:
/Applications/Genieo.app
/Applications/Uninstall Genieo.app
/Library/Frameworks/GenieoExtra.framework
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib
Again, some of these items may be absent, in which case you'll get a message that the file doesn't exist. Skip that item and go on to the next one.
Reboot and empty the Trash. Don't try to empty the Trash until you have rebooted.
Your web browser(s) should now function normally, and you should be able to reset the home page and search engine. If not, stop here and post your results.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including one called "Spigot" if it's present. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
The Genieo installer may also install the "Silverlight" web plugin from Microsoft. If you have no use for that plugin, you can remove it according to Microsoft's instructions. Don't remove it if you subscribe to "Netflix" or any other video-streaming service that uses it.
This procedure may leave a few files behind, but it should deactivate Genieo. Make sure you don't repeat the mistake that led you to install it. Chances are you got it from one of the Internet's open sewers such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad embedded in a page on some other site.
Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam.
Contributed by user Linc Davis. -
Trying to download iOS 7.1 and I get a "Network Error" message. How can I fix this?
Hello. Today iOS 7.1 came out and I want to get it. I currently do not have 2.5GB of free storage on my iPhone 5s so I wanted to use iTunes to download and install iOS 7.1. The problem is that every time I try to download iOS 7.1 I get a "Network Error" message (screenshot provided). The alternative I tried to use is downloading the IPSW file directly from the internet but I also get a network error (screenshot provided). I was able to download anything and everything else I wanted to download today but only get this error when downloading an Apple IPSW file. I downloaded iOS 7.0.6 less than a week ago through iTunes and didn't have an error but with iOS 7.1 I am having many difficulties. I disconnected my internet and tried again but still no success. Does anyone have any suggestions to fix this problem? Any input will help! Thanks so much!
The error through iTunes
The error through Google ChromeTry directly from your device. I had the same problem but it updated when i tried from the device itself.
General > Software Update > Update -
I will give my Iphone 5 to my brother in Vietnam. How do I remove all of my information so later I don't get charged in my credit card? He can download the app and pay his own money. I don't want to get charged in my credit card in my Apple account. Thank you.
To wipe phone
Turn off imessage in settings/messages
Turn off Facetime in settings/Facetime
Delete icloud account in settings/ilcoud
Erase all data and settings in settings/general/reset
Delete the phone from your profile in https://supportprofile.apple.com
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