HT204266 I purchased the wrong app. When i contacted the vendor he told me to go to the app store and request a refund then download the correct version. How do i request an app refund??
I purchased the wrong version of an app. The vendor told me to contact the app store for a refund. How do i so this????
Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View My Account (Store > View My Apple ID on iTunes 11) drop-down menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app, click the arrow to the left of it, click the 'Report a Problem' button :
and then the 'Report a Problem' link on its line :
and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
Similar Messages
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I purchased a tv series and downloaded the first episode, when I went to download the next episode a message popped up saying "this computer is already associated with an apple id.....You can download past purchases on this computer with just one Apple ID every 90 days. You cannot associate this computer with a different Apple ID for 41 days" and won't let me download the rest of the shows even though I haven't changed accounts and I'm using the same account I purchased the shows with.
It's been months, so you may not care anymore, but you can't download songs from multiple Apple IDs over a 90 days period. Sorry, it's not allowed for legal reasons.
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I am extremely disappointed and angry with Apple service. I am a writer and booked three weeks in Spain so that I could finish my book. On the second day my laptop cut out on me asI was working on it, so I took it to Goldenmack in Cadiz. Not only was I given someone else's macbook when I went back to collect it, but then when I returned to the UK, the Apple shop in Brighton managed to delete ALL my data from the hard drive because I was unlucky enough to get a trainee on her first day. I have since learned she should not have deleted my data without even running a diagnostic. She told me she was going to 'restore' the drive. I took this to mean she was going to restore my work. But no! She erased the lot.
I complained and eventually was put in touch with a supervisor, who I was told had authority to resolve the issue. She said she would get the shop to phone me. That was ten days ago and I'm still waiting.
Ok so there's nothing I can do now to get back the three chapters of my book that I have lost and didn't back up, but the hard drive on this laptop is still faulty. I try to back up my work every time I use the machine but as soon as I attach an external drive, the whole thing shuts down. I can't use it any more as I can't risk losing any more work. This laptop is only just over a year old and this is just not acceptable, especially since I have really looked after it.
This is an appalling service I have encountered from Apple, and I am not going to ignore it. I have contacted the young chap whose laptop I was erroneously given, and the repair of which I paid for! (although I did eventually get a refund), to ask him if he had been given mine as well. He said he had been completely unaware that his laptop had been given to me and he is furious as he had loads of "sensitive material" on it." I have no idea in whose hands my laptop has been either, or indeed what damage it sustained while it was supposed to be in for repair.Contact Apple Support:
http://www.apple.com/support/contact/
Apple - How to Contact Us:
http://www.apple.com/contact/
Be sure to refer to the repair ticket number.
Sounds like a terrible mixup.
Good luck & happy computing! -
When I tried to install Adobe Flash Player several times without success I finally contactedAdobe Support.they directed me to +support log me in rescue.They viewed my screen andtold me that two hackers had hacked my computer and they were located in Cupertino,Ca. The tech said it would be 45 minuts to fix it and would cost $50.
You are being scammed. Please do not call them or pay them money. Get Adobe Flash Player Download from Adobe.
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Although all photos in my libraries are rotated to the correct orientation, random pictures still show up in the wrong position when viewed on Apple TV.
Any suggestions?silvergc
Thanks for your comments
Several of our iPhone users in the UK reported the problem this morning, and as the Apple fan in the office I've got the job of resolving the issue
The original Excel was an old .xls file, but I have saved it as a .xlsx and the problem still appears
I haven't spoken with our developer yet, but I assume he has created the Excel file using some programming tools rather that directly using Excel
In the meantime I have created a simply spreadsheet with 8 cells contain values
In the first 4 cells, I have formatted them using Currency, and have used the currencies USD, DEM, GBP and CHF
In the remaining cells I have formatted them using the Accounting option, using the same currencies
When I review the spreadsheet on the iPhone (or iPad), the first 4 remain the same yet the last four all show the £ symbol
I have now changed the Region Format of the iPhone to United States, and when viewing on the iPhone the bottom 4 values are now all showing the $ sign!
If I had created the spreadsheet I would have put the Currency code in a seperate cell and purely used a numeric format for the number, and there would be no issue. That might be the only solution
Yes, the Director has the full MS Excel app on his Windows 8 device, but I can't expect all of our clients to go and do the same, in business many of them will have the iPhone
We may have to change the way we produce the report because of Apple's failings here, and it's not the first time that we have had to change something because Apple devices can't display them properly
In business, submitting a potential job contract only for the recipient to get the wrong idea of the costs is a major concern -
Hiya I've bought the expendables 1 & 2 on itune store and I'm having problems downloading the extras getting err code (err = 50)
Have you tried this: http://support.apple.com/kb/TS1583
W -
My iPod has a glitch in the App Store. When I go to the App Store and click on updates then click on purchased it won't load up my purchased apps it says it is loading then it flashes black and goes to my home screen. How can I fix it??
Have you udated to iOS 6.0.1?
Otherwise
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device. -
When I open Muse, I get a message that a new update is available. When I hit install it just closes and nothing happens. Then I got a message I needed Adobe Creative Cloud App to resolve the issue. I downloaded a copy of Creative Cloud desktop but it says that my Muse is up to date. It was last updated in May but you have a new update today and it will not update. I thought maybe I am not suppose to have the Creative Cloud update because all I have is the individual app Muse and the photography program. So I uninstalled the CC desktop. Then when I open Muse it says I need the CC desktop to help with the update. So I get stopped either way. Now I also had a Pre-Release Muse on my computer and I don't know if that complicated things. Please advise.
All future installs/updates of Muse (and most other Adobe apps) are through the Creative Cloud desktop app. Thus you do need to have it installed.
Are you on Windows or Mac? What OS version? -
Many of us know Outlook mails (pst files) can be stored using a PST Mail app to review the old mails when needed on an iPad. I am considering a switch to Mac OS. But I am wondering if the same is possible. What would be the file format of the emails on a Mac OS and the app equivalent of the PST Mail app? Thanks for helping me out. Durai
clw51 wrote:
Thanks for your response and yes I understand what you are saying. Maybe you could explain why "email users" hate HTML email with a passion.
These tend to be technical users who have a more purist attitude about email. They prefer that email be text-only, and consider HTML formatting to be superfluous for most messages. And I do think they have a point. If you have 100 plain-text emails and 100 HTML emails, you will notice that the HTML emails take up noticeably more disk space. And if the HTML email senders have loaded down their default emails with background images, signatures with corporate logos and winmail.dat attachments and all manner of embedded ornamentation, and (I never even thought people went this far) animations, then a simple email reply like "Thanks! I'll see you this evening," ends up carrying an tremendous additional amount of file size and network bandwidth overhead just to carry those six words. It not only means more disk space consumed, but it ripples all through the system: More space is required for backing up and archiving your emails, plus more mail server space and network bandwidth are consumed per message. Purists see this as an incredible waste of resources.
The message body of at text email can simply be "Thanks! I'll see you this evening."
The HTML version, at a bare minimum, must be
{html}
{p}"Thanks! I'll see you this evening."{/p}
{/html}
(replaced angle brackets with curly brackets so Apple Forums won't try and format it)
Already that's almost double the amount of characters required to send the message, just to format it in HTML. And that's if no fonts, styles, graphics, or media have been applied. If they are, the number of actual characters sent balloons dramatically.
I'm in the middle. I don't hate HTML email, I'll even turn it on when I think formatting will help my message. But I like to use disk space efficiently, so I've set plain text as my default for sending messages. -
I put the wrong birthdate when registering my daughters new iPod Touch. It didn't let me establish a new account because the birthdate was too young. When I went to correct it, it continued the lock her new registration out. Now I can't successfully register her on iTunes with her correct birth year.
i just opened my ipad, started my apple account/I.D. and realized I put the wrong e mail. I was having trouble correcting my I.D on the Ipad so I went to my laptop and make the proper changes/slash e mail address I wanted for my apple ID. I got back to my ipad and try to download an app I can't because I have to sign in my apple account and I can't because it still has the irrelivant I.D/email address..
So, i did what you said.. went to setting>app store> tapped on my e mail.. it asked me to sign in (with my invalid emails address showing). I signed in with the password I had created. It said "incorrect".. I went to reset password. I reset password, tried to sign in and it says again "unvalid password".. this is getting irritating. I have been asking and no one knows what to do. -
i accidentally deleted some drivers from my macbook air and now i can not access app store and system preferences as it says the following message (You can't open the application System Preferences because it may be damaged or incomplete)
Repair the Hard Drive and Permissions - Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu. -
I currently have the Mac OS X v10.5.8 and want to get the new operating system but I don't know how to do it. I don't have the Mac App Store and can't get it because of my version. What do I do?
The Early 2006 model 1,1 Core Duo can only run a maximum of 10.6 Snow Leopard. The models Late 2006 Core 2 Duos 2,1 through Early 2008 4,1 can only run a maximum of 10.7 Lion. The Late 2008 model 5,1 Aluminum Unibody through the Mid 2010 White Unibody model 7,1 can run 10.8 Mountain Lion.
To see which model you have go to the Apple in the upper left corner and select About This Mac, then click on More Info. When System Profiler comes up check the Model Identifier and post it back here.
The Snow Leopard 10.6 DVD should still be available from Apple for $20. You will have to call Apple Customer Care 1-800-692-7753 or 1-800-676-2775 to purchase it. It may still be in the Legacy Products list.
If they no longer have any in stock you will have to buy it from eBay or Apple resellers that still have stock. But you will have to pay a premium since the DVDs are no longer being made. Snow Leopard DVDs are already up to $100 on Amazon.
http://www.ebay.com/sch/i.html?_nkw=10.6+snow+leopard&_sacat=0&_odkw=mac+os+10.6 &_osacat=0
Once you are at 10.6.8 Lion is still available from Apple. You will have to call Apple Customer Care 1-800-692-7753 or 1-800-676-2775. to purchase it. Then within 3 days you will get an email with a code which you can use to download Lion from the App Store. The price is still $29. You must have at least a model 2,1 MacBook.
Lion will require at least 2gb of RAM but really needs 4gb to run smoothly.
As for third party programs see this list for compatibility with 10.7 http://roaringapps.com/apps:table
Also Lion doesn't run any Power PC programs. To see if you have any Power PC programs go to the Apple in the upper left corner and select About This Mac, then click on More Info. When System Profiler comes up select Applications under Software. Then look under Kind to see if any of your applications are listed as Power PC. Universal and Intel will run under Lion.
Before Mac switched to Intel processors in 2006 they used Power PC processors from 1994 to 2005. Power PC 601 through 604, G3, G4 and G5. Applications written for the Power PC processors need the application called Rosetta to run on Intel processors. This was part of the Operating System in 10.4 and 10.5 but was an optional install in 10.6. With 10.7 Lion Apple dropped all support for Power PC applications. -
I receive a mail with this promotion: Pick up a Mac or the new iPad by 9/21. Get a gift card for apps.. But I recently bought a Mac Book Pro in a Chicago store, and I do not get an extra credit
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
Hi. My id country was Saudi Arabia and I bought lots of apps from it. Now I moved to USA and changed my id counrty. the problem now is that every app that I buy in the USA store and I had already bought in the Saudi store won't appear on my purchased list
Tell me exactly how much you have in your store credit and I"ll let you know the best solution.
Also, I'm not 100% sure, but when you switch back to S.A., Apple MAY track your IP and still give you probs if they figure you're trying to get around this problem without moving out of America. But we won't know for 100% until we try it.
If your store change is less than the price of a single song, then you can ask the iTS support to just cash-out that balance. They'll probably send you a response to reverify this first though.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
Once you change back to S.A. please let us know if you can still see the purchases in the Cloud or not from your US I.P. address as I'm curious if they've fixed this exploit fully or not. -
After upgrading to Yosemite I have lost iPhoto. It has a cross through it in Finder, but I clicked on it and I was directed to download the latest version from the App store, but it is not available in the Australian store. Can anyone please help? I am not an advanced user and I would like my photos back, having had no idea I would lose iPhoto in the upgrade!
Thanks petermac87...but for some reason, the only purchases showing are OS. So assuming iPhoto is in Mountain Lion, I was hoping to look under Hidden Items there as you suggested, but there is no option for that. Only option is to download Mountain Lion again, not iPhoto specifically. Any ideas welcome!
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