HT204266 my facebook application downloads pictures and videos very slow.Pictures are blurred as well.what to do.

My facebook app on Ipad downloads pictures and videos very slow. a few of the pics are also blurred.What to do?

Hi Skye_Starkey,
Im sorry to hear that you are having issues with your internet service. I know this can be very frustrating and I apologise for the inconvenience.
You can check to see if there is an outage in your area by entering your postcode and suburb in our service status checker: http://servicestatus.telstra.com/servicestatus/goc.do?q=summary.html
Please powercycle your modem and computer: Unplug from power > Leave off for 10 - 15 mins > then Plug back in and re start. This will often force a line update through to your modem advising the signal is restored.
Please make sure you have not exceeded you monthly usage allowance and have been shaped (slowed). You can do this via My Account http://tel.st/cpyn 
Here are some other DIY support tools you can try. 
Is your ADSL service running as fast as it could be?
http://crowdsupport.telstra.com.au/t5/Coverage-Network-KB/Is-your-ADSL-service-running-as-fast-as-it-could-be/ta-p/311953
How to test your speed
http://crowdsupport.telstra.com.au/t5/Home-Broadband-KB/Testing-your-broadband-speed/ta-p/278139
Make sure your modem settings are correct
http://crowdsupport.telstra.com.au/t5/Modems-Hardware-KB/BigPond-Modem-settings/ta-p/251263
ADSL Self service tool:
https://www.telstra.com.au/webforms/cares/
Change your line profile:
http://crowdsupport.telstra.com.au/t5/General-Internet-KB/Change-your-ADSL-Line-profile/ta-p/110182
How to peform an Isolation test:
http://crowdsupport.telstra.com.au/t5/General-Internet-KB/How-to-perform-an-Isolation-Test/ta-p/55014
ADSL Troubleshooting tips
https://go.telstra.com.au/helpandsupport/-/adsl-troubleshooting-tips
If you try all the steps in these articles and have no luck with your connection, Please speak to our Technical support team. You can contact them 
on 133933 or you can also contact them via our Live chat service here: http://tel.st/49kl
Regards - Tom
 

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