HT204370 I purchase a movie.Sherlock Holmes:A game of shadows.All I get the sound and no picture.

I just purchase a movie,Sherlock Holmes A Game of Shadows All I get is the sound and no picture.

HBOGO is the problem. Please see their comments below straight from the HBOGO app under the help section.
"HBO requires a level of content protection that is not currently supported by AirPlay/Apple Tv. We hope to offer this capability in the future."

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HT201335 Using mirroring with my apple tv and everthing shows up on the tv untill i try to watch a movie, i get the sound but no picture. I checked and both are on the same wifi?

Using mirroring with my apple tv and everthing shows up on the tv untill i try to watch a movie, i get the sound but no picture. I checked and both are on the same wifi?

I had this problem also. Several times in fact. And it has not been any relation with sw update (Apple TV). I managed to fix this on a strange way. I drop off WiFi in iMac and joined back. Right after thatI tried to adjust Airplay settings, but I didn't manage. Reason was that my iMac didn't found any Airplay devices (?). After about 2-3 minutes iMac recognized my Apple TV. And also audio "posting" to Apple TV started to work.
So restart your WiFi connection on your iMac or MacBook Pro - it may help.
Another hint is to use command: "sudo killall coreaudiod". More information about that: http://wwwx.cs.unc.edu/~cquammen/wp/2011/02/18/resetting-audio-on-mac-os-x/
I have not tried this, but maybe next time
Br
Mikko R

How do I delete movies from iTunes library? I have moved them to the iCloud and now only seem to have the option to hide the icon in iCloud. I am sure I chose poorly at the 'keep file' window. Please help. My Brain hurts- 18 movies need to go-.

How do I delete movies from iTunes library? I have moved them to the iCloud and now only seem to have the option to hide the icon in iCloud. I am sure I chose poorly at the 'keep file' window. Please help. My Brain hurts… 18 plus movies need to go…. Thank you.

Instead of removing the music from the cloud or the iTunes library why not shuffle your music using a Smart Playlist which excludes the holiday music, or tracks that are not checked. For example, use this very simple Smart Playlist:

I had to take the I pad I got for Christmas back and they gave me new one. Is there a way I can get the books and apps I purchased without having to buy them again?

I got an I pad for Christmas and had to return it and they gave me a new one. Is there a way I can get the books and apps I purchased without paying for them again?

Downloading past purchases from the App Store, iBookstore, and iTunes Store: http://support.apple.com/kb/HT2519

HT201209 My wife purchased an iTunes gift card for me and I scratched off the back to get the code and when I entered it to redeem it told me that it had already been redeemed what do I do?

My wife purchased an iTunes gift card for me and I scratched off the back to get the code and when I entered it to redeem it told me that it had already been redeemed what do I do?

Try Here > http://support.apple.com/kb/TS1292
If no joy...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
And there is this...
http://www.apple.com/hk/en/support/itunes/store/giftcard/

My hard drive crashed and I now have a new one installed. I have lost my purchased Adobe Creative Suite 6 Design Standard MAC OS. I have the reciept and product; can I reinstall it into the computer?

My hard drive crashed and I now have a new one installed. I have lost my purchased Adobe Creative Suite 6 Design Standard MAC OS. I have the receipt and product; can I reinstall it into the computer?

Download CS6 products
Mylenium

Purchased Lion, installed it - once I log in - i get the curtain and message to hold the power button till it shuts down. Worked with the disk repair utility - fixed permissions - still can't get past the "black curtain of death" any suggestions?

purchased Lion, installed it - once I log in - i get the curtain and message to hold the power button till it shuts down. Worked with the disk repair utility - fixed permissions to hold the power button till it shuts down. Worked with the disk repair utility - fixed permissions - still can't get past the "black curtain of death" any suggestions?
My machine was patched to date 10.x.x. I was lucky to get an internet connection and I selected the option to re-download Lion... its curruently being downloaded. What if that doesn't work?
Any thougths would be appreciated.
Joe

And you have a workstation? not a notebook.
Usually a driver or hardware, nothing that Disk utility will fix.
You know of course what a Prohititory Sign is?
prohibitory sign, kernel panic
Forum devoted to Lion:
Mac OS X v10.7 Lion Communities
Tips and FAQs
FAQ kernelpanic
Resolving Kernel Panics
Avoiding eliminating Kernel panics
Lion App Compatibility Table - RoaringApps
RoaringApps Mac OS X Lion Application Compatibility
did you make sure your apps, drivers, and hardware support Lion?

Hi, my iPad dies in the middle of a purchase for a game add on, when I charged the iPad and reloaded the game a box is on the screen that says " cannot complete your purchase" I can't slope this box, and cat play the game while it is there, I have tried r

Hi, my iPad dies in the middle of a purchase for a game add on, when I charged the iPad and reloaded the game a box is on the screen that says " cannot complete your purchase" I can't slope this box, and cat play the game while it is there, I have tried removing the game several times and reinstalling but the box still appears, I even tried installing the game on a different apple I'd, and still the box is there, do you k ow how to fix this?

Hi Bev076,
I would try these ideas first:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If that doesn't resolve the situation, I would suggest reporting it:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Take care,
- Ari

I just purchased and downloaded Logic 9. I had Logic 8 previously installed. What the **** happened to my Logic 8. It's gone along with the sounds and my my G4 mastering Folder. And... where are all these sounds stored on my computer I can't find them?...

I just purchased and downloaded Logic 9. I had Logic 8 previously installed. What the **** happened to my Logic 8. It's gone along with the sounds and my my G4 mastering Folder. And... where are all these sounds stored on my computer I can't find them?...

Very many thanks Niel. My problem solved in less than five minutes. I've never had to use that command before. I found the folder and copied it - but I'm still no clearer as to where it was!
Thanks again

HT1600 I get the menu and can pick a movie but then it won't load and displays an error message

I get the menu and can pick a movie but then it won't load and displays an error

What version of iPhoto do you have installed? Is if one of the versions shown as not compatible in this screenshot?
If it is then go to the App Store and download iPhoto 9.5. It will be free if you have an iPhoto 9 or later verson currently.
OT

HT1390 I can't transfer a rented movie from my iMac to my iPad. It get the following error message- the rental could not be transferred to the iPad because it has already been transferred to another computer or device. I have not transferred it to anywher

I can't transfer a rented movie from my iMac to my iPad. It get the following error message- the rental could not be transferred to the iPad because it has already been transferred to another computer or device. I have not transferred it to anywhere device.

Is the computer connected to the the internet?

TS1702 I purchased PDF printer before upgrading my iPad software, but when I upgraded the software and searched in the purchased applications, I did not find it. How can I restore it?

I purchased PDF printer before upgrading my iPad software, but when I upgraded the software and searched in the purchased applications, I did not find it. How can I restore it?

Flamingo50 wrote:
I have an iPad (1) can you not upgrade the software to anything higher than 5.1.1?
Correct. The iPad 1 can only go as far as iOS 5.1.1

HT1926 Quicktime stuttering, MOV file plays fine on my iphone but play it in my PC the sound and video stutters. happened only after the last update. how to fix

Quicktime stuttering, MOV file plays fine on my iphone but play it in my PC the sound and video stutters. happened only after the last update. how to fix?

Hi Richmoller51,
Welcome to Apple Support Communities.
See this article for some troubleshooting steps that can help with video playback in iTunes or Quicktime:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/ts1718
Best,
Jeremy

I'm facing a problem only for this account that whenever I purchase a ringtone after few hours it disappears from the sound and it happened with all the ringtones I purchased since 2 days. also when i visit the store from the same account to downlo

I'm facing a problem only for this account that whenever I purchase a ringtone after few hours it disappears from the sound and it happened with all the ringtones I purchased since 2 days. also when i visit the store from the same account to download the ringtones again i have to buy them again and again . Please try to fix this problem for me and refund my money back.

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
There are lots of other posts on this forum about ringtones. If you want to contact iTunes Support then you can either use the 'report a problem' page : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Good night, I ended up making a purchase at Apple, but my credit card operator called me to confirm the values and was told different values than bought. Purchases appeared as: $ 159.70 (protocol 604627) $ 137.00 (protocol 604538) $ 105.39 (protoco

good night,
I ended up making a purchase at Apple, but my credit card operator called me to confirm the values and was told different values than bought.
Purchases appeared as:
$ 159.70 (protocol 604627)
$ 137.00 (protocol 604538)
$ 105.39 (protocol 604468)
$ 0.01 (protocol 615633)
Could you check what is happening? Because I had to cancel my card for security.
Sincerely,

np33td33 wrote:
My purchases were:
macBookPro
office 2011
iwork
ilife
and these purchases did not appear in the system credit card
Call Apple at 1800MYAPPLE. We just deal with MacBook Pro issues, and we have nothing to do with Apple. Please read what others have posted.

HT204370 I purchase a movie.Sherlock Holmes:A game of shadows.All I get the sound and no picture.

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