HT204380 facetime "registration" problem?

I've been using facetime on my air for a year with no problem, but suddenly i've been asked to register. i sign into my mac account & then get this message, repeatedly: "the server encountered an error processing registration. please try later." please help!?!

Hello LM1,
I found an article that might help with the FaceTime registration issue you are experiencing on your Mac. I recommend following these steps:
Activating FaceTime for Mac
Use your Apple ID to register and use FaceTime. FaceTime registration validates your Apple ID and email address for use with FaceTime.
If you are unable to activate FaceTime, try the following:
Sign in to FaceTime for Mac using a valid Apple ID. After you validate the email address for use with FaceTime, other FaceTime users can connect to you using that email address. If you encounter issues registering or using an Apple ID account:
Ensure that you have an active Internet connection.
Verify that you are using a valid Apple ID at appleid.apple.com. You can also create an Apple ID or reset your password from this website.
Check that your email address is verified in FaceTime > Preferences.If FaceTime > Preferences shows your email status as "verifying," follow the instructions in the verification email that was sent to complete the process.
Toggle FaceTime off and on in FaceTime > Preferences.
If still unable to Sign In follow the instructions in FaceTime, Game Center, Messages on OS X: Troubleshooting Sign in
You can find the full article here:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

Similar Messages

Anyone ever figure out how to correct FaceTime Registration Error?

I am getting the same old error when trying to turn on FaceTime. I reinstalled lion and now FaceTime will not register when I turn it on and type in my AppleID and password. I have seen this before but it started working all of a sudden??? The console log shows an error:
"imagent: (warning) - TRUST validation failed with result 5"
I have talked to applecare and they were stumped also, but said they would call engineering. They tried all the usual stuff; reset permissions/acl's, deleted plist files, deleted some certificates. I was hoping since this is a reocurring issue with FaceTime someone might know a solution to this validation error by the imagent.
Any info would be appreciated.

Solved by AppleCare! Good job Gary...thank you. The trick was to delete all the files in the home/library/preferences folder and then rebooting the computer, which replaces them to defaults. Then it worked...but it requires you to re-setup all your preference settings like you had them before. I am not sure exactly what was fixed by doing this but it worked after that. However, the next day after setting up my preferences like they were before FaceTime got the same server registration error.? So, I had a thought...maybe it is the certificate settings in keychain access which I had changed to be more restrictive. Once I changed the certificate settings back to defaults, FaceTime worked again. Evidently something about the OCSP or CRL verification setting for certificates in the keychain preferences caused the registration error with the FaceTime server.
Hope this helps anyone else who has similar problem with FaceTime registration error.

Cisco 9951 and cucme registration problem

Hi Everybody
I am trying to register a cisco 9951 phone to a cucme. The phone was previosly connected and registered to a cucm 9.1, now it must be registered in the cucme. The problem is that the status messages of the phone show that the phone has 9.3(2) firmware version and the cucme has 9.2(1) sip9951.9-2-2SR1-9.loads. It means that the phone has a higher version than the version in the router flash (cucme).
I tryed tod download a newer cucme file-set but the last version available in cisco.com is the 10.0 and it has the sip9951.9-2-2SR1-9.loads file which is still older than the version in the phone. So the phone doesnt register.
I follow step by step the instructions to configure and register ip sip phones to cucme. but I am stock.
here is the configuration:voice register global
mode cme
source-address X.X.6.54 port 5060
max-dn 10
max-pool 5
load 9951 sip9951.9-2-2SR1-9
timezone 42
tftp-path flash:
create profile sync 0001184550824421
camera
video
voice register dn 1
number 4002
name SIPPhone 2
voice register pool 1
id mac 501C.BFFC.DD85
type 9951
number 1 dn 1
username nico password 12345
description +571344002
camera
video
tftp-server flash:Phones/9951/dkern9951.100609R2-9-2-2SR1-9.sebn alias dkern9951.100609R2-9-2-2SR1-9.sebn
tftp-server flash:Phones/9951/kern9951.9-2-2SR1-9.sebn alias kern9951.9-2-2SR1-9.sebn
tftp-server flash:Phones/9951/rootfs9951.9-2-2SR1-9.sebn alias rootfs9951.9-2-2SR1-9.sebn
tftp-server flash:Phones/9951/sboot9951.031610R1-9-2-2SR1-9.sebn alias sboot9951.031610R1-9-2-2SR1-9.sebn
tftp-server flash:Phones/9951/sip9951.9-2-2SR1-9.loads alias sip9951.9-2-2SR1-9.loads
tftp-server flash:Phones/9951/skern9951.022809R2-9-2-2SR1-9.sebn alias skern9951.022809R2-9-2-2SR1-9.sebn
the status mesages on the phone say:
Upgrade rejected: HW compat failure. Must use 9.3(2) or later release on this phone
Error updating locale
It still shows:
File not found United_States/g4tones.xml
File not found SIP_English_United_States/ik-sip.jar
Those files tha the phone doesnt find are in the cucm 9.1. I tryed to put them in the flash and configured the tftp-server command and I also downloaded the 9.3(2) from the cucm and copied to the router flash, but it still has registrations problems.
I also tryed to reset the phone to the factory defaults but this sequence with # key and 123456789*0# doesnt aply to sip phones and the procedure of the following link still doesnt work:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/9971_9951_8961/10_0/english/adminguide/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0/P567_BK_A27DADFD_00_adminguide-8961-9951-9971-10_0_chapter_010100.html
Please help me with this issue.
Best regards

Hi Sayeed,
Can you please send accross SIP messages when phone is trying to register with CME ?
Thanks
Manish

TS1702 iOS 6 facetime connection problem when calling from a difference country!!

Facetime having problem after iOS 6 upgrade, it can connect using the same network but fail to connect when you are in a difference network or country using wifi. Please Help!

What countries?
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
 Cheers, Tom

HT204380 facetime problem

After i update my iphone 4s to iOS 6.1 i am not able to use facetym. Its always connection lost even my wifi network is ok. my mobile number is registered on facetym but it is not even working instead my apple id or email must be registered.

Sounds like you iPad or the receiver's iPad is dropping the wifi signal.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
 Cheers, Tom

HT204380 Imac facetime connectivity problems

When I attempt to connect to Facetime (IMac Mountain Lion) I get the message:
doesn't respond when I attempt to sign in

funfriend0605 wrote:
I could connect when I initiated the FT connection, but every time my friend tried to FT me it kept saying connecting but didn't.
So the problem is not your iPhone then.
Read here:
Mac: FaceTime for Mac: Troubleshooting FaceTime - Apple Support
IOS: If you can't make or receive FaceTime calls - Apple Support

HT204380 FaceTime Problems

I have a Apple ID and the latest hardware but my FaceTime will not work all it does is say Verifying for a long time. What should I do?

Read http://support.apple.com/kb/ts4268

What happened to Facetime registration process?

What has happened to the Facetime and Messages Login on my Mac today?
Accounts deactivated, Can't reenable them.
Error Message is: server error occurred during process of registration (or similar to that).
Seems that alot of people have problems right?
Sigh. I wish Tim Cook would be more interested in the reliability of Apple's products.
Facetime is a main feature they advertise with... and it is not working... a real shame.

Noticed the error today. In Germany the @googlemail.com email-ending finally changed to @gmail.com so I was able to shorten my email. According to that I changed my AppleID. All verfied. All working. iPad, iPhone, MAS, iTunes. All fine. Messages and Facetime... nope.
I logged out of Messages and Facetime to log in with my new verified AppleID and now everything is gone... **** it. I think Apple has to do alot of work if this idea of a unified AppleID to serve any service they offer shall work.
Today I'm really angry of Apple for this nonsense promlems they give us some days... remember the problems with iCloud when many people had to change the Password to start the IMAP server working with 3rd party email clients. Really... Apple has to remember who Apple was...

FaceTime registration error

I received the following message when trying to register for FaceTime on my MacBook Air: the server encountered an error processing your registration on FaceTime. How do I fix that? My son uses my apple id on his iPod and iPad. I should still be able to sign in on other devices. I realize I wouldn't be able to call him because I would be calling myself. Not sure why it won't let me complete registration. Very frustrating as I am going to leave the country for 2 weeks and need to be able to communicate. Anyone else encounter this??

This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
Step 1
Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
Step 2
Restart your broadband device and your router, if different. You may have to skip this step if you don't control those devices.
Step 3
From the menu bar, select
 ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or obviously invalid, take the machine to an Apple Store or other authorized service center to have the problem corrected.
Step 4
Back up all data, then take the steps suggested in this support article.
There are five steps in that article. Please take all of them. If you don't understand some of the steps or can't carry them out, ask for guidance.
Step 5
From the menu bar, select
 ▹ System Preferences ▹ Network
If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
Step 6
Reset the NVRAM.
Step 7
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
If iMessage worked in the guest account, stop here and post your results.
Step 8
Boot in safe mode and log in. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. After testing, reboot as usual (i.e., not in safe mode) and test again.
If iMessage worked in safe mode, but didn't work when you booted out of safe mode, stop here and post your results.
Step 9
According to one anecdotal report, Flash Player may interfere with iMessage, though I don't know how and can't confirm. To test this theory, select from the menu bar
 ▹ System Preferences… ▹ Flash Player ▹ Storage
and click
Block all sites from storing information on this computer
Close the preference pane. If this action solves the problem, please post your results.
Step 10
Reinstall OS X.
Step 11
If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support.

LMS application registration problem

Hi,
I have a problem with the application registration of Campus Manager 5.2.1 under LMS 3.2.
Right now in the "Functional" tab of the LMS portal the "Campus Manager" view is empty.
In "Common Services" - "Server" - "Home Page Admin" - "Application Registration" Campus Manager is missing in the list of registered applications.
I can connect to the Campus Manager using the direct link http://<servername>:1741/campus/adminIntro.do.
The "CM" tab on the LMS portal page works.
I tried to register it this way:
In the CS Homepage Admin I click on "Register" - "Register from Templates" - "Next"
Then I get the list of templates. I select "Campus Manager" - "Next".
I enter these values:
Server name: fully qualified name of the server
Server Display Name: hostname of the server
Port: 1741
Protocol: http
When I click on "Next" - "Finish" the Campus Manager is not added to the list of registered application and I get no error message.
Did I enter wrong values? Where can I find corresponding log/debug messages?

It sounds like the CMIC database may be corrupt. There is a process to recover this, but it's somewhat complicated. If you open a TAC service request, your engineer can walk you through the process. This will clear out the CMIC database and reregister all applications. That should sort you out.

HP Officejet Pro L7780 - Registration Problem

I downloaded and installed the full software for the HP Officejet Pro L7780. When the software asks to be registered and I put in the printer and the search comes back 0. I have tried the name and the product number and still keep getting the same result 0. When I hit enter, the registration goes away and I have this running on my computer. I can't seem to get it to complete. Please tell me there is a simply solution to this. Thanks
This question was solved.
View Solution.

I fixed the problem by terminating the process and everything is right with the world.

Product registration problems

with respect,
hello, im am charlie, I just bought a macbook pro 15 "on 01-july-2011 in eStore authorized resellers in Indonesia with no series" W8050XXXXXX "and register the product. until now dated 04-july-2011 and I did not receive a confirmation e-mail that the macbook pro 15 "I have been registered.
and if I check on https://selfsolve.apple.com/agreementWarrantyDynamic.do
it will look something like this:
"Please register your product
Apple is Unable to Provide information about your service coverage. Please sign in with your Apple ID and Provide your product's date of purchase so That We Can display your coverage information. "
and if I continue to fill in the date of purchase then it would appear are like this:
"We're sorry, but We Are Unable to register your product with That purchase date. To complete registration, please submit your proof of purchase.
Your warranty is the same whether or not you register. See your service options "
so, what should I do?
please help for this problem quickly resolved perfectly.
Charlie
Indonesia

not like that, because of its web interface written in day / month / year
so what should I do? Anyone know the email contact apple is concernedwith thisproblem?

Ccmsping registration problem in Solution manager

hi,
I am installing CCMSPING agent to check "System Availability" from Solution Manager.
In our system ladscape we have multiple systems on sigle host. for eg) TP7 & DW1 on single host cpafisb8.
I have successfully registered the CCMSPING agent in Solman.
I have followed the Availability doc for registeration CCMSPING. Following are the major steps that i have done:
1)Download & extract CCMSAGENT from market place.
2)Configuration of Central Monitoring system.
3)Registration of CCMSPING using command u201Cccmsping -push -Ru201D.
4)Configured Availability Monitoring in Central System (i.e. Solution Manager) in RZ21.
As result i can see the stellite sytem node in RZ20 under " SAP CCMS Monitor Templates-->Availability and Performance Overview".
When i go to transaction "solman_workcenter" in tab "System Landscape management", i can see the staus of system as Green for the system i registered.
Now, the problem i facing in in transaction solman_workcenter is described as follows:
As i mentioned We have multiple systems on single host, for eg) TP7 & DW1 are on the same host "cpafisb8",
hence if CCMSPING has been registered for TP7 the status is green for DW1 too even if DW1 has no entry in RZ21.
Strange thing is DW1 was showing.
I have tried following three options to make the status correct in solman_workcenter:
1) I have maintained hostname for TP7 as "TP7.afis.chevrontexaco.net" which is alias for
hostname cpafisb8 in RZ21 & SMSY & status is correctly showing green for TP7 but still for DW1 which is not defined in RZ21, status is showing green.
2)I have unregistered the CCMSPING fron TP7. TP7 status has been changed to gray but strange thing happeneing was DW1 status was still green even no ccmsping process was running on the DW1 host.
3)I have registered the CCMSPING for TP7 with its central instance profile options using command:
ccmsping -R -push -n31 pf=/usr/chevron/TP7/profile/TP7_DVEBMGS31_cpafisb8
and agin configured TP7 in solution manager & status changed gray to green for TP7, but no change happening in DW1 status.
Can anyone please help on this strange behavior of Solman_workcenter.

Hi,
Thanks for he reply..
But i have already followed the process that you described or CCMSPING registration. and CCMSPING is transfering the data successully from satellite system to solution manger.
And as result of successul registration i can see the status of that satellite system as green in transaction "solman_workcenter".
But as i described earlier we have multiple systems registered on single host.for eg)SY1 & SY2 on host1
Hence even though the CCMSPING is not registred for SY2 & only registered or SY1 on host1 with RZ21 configuration in solution manager for SY1; SY2 status is also shown green in transaction solman_workcenter.
I want that only status of SY1 should be shown as green in solution manger under transaction "solman_workcenter".
I hope you understood the issue.
thanks

Registration problems using itunes Music Card

Hi - anyone out there having a problem registering with a music card? Seems music store has acknowledged redemption of card but will not allow registration because payment field demands credit card details which, naturally,I don't want to give!
Also support says there is a "None" button in payment field to indicate no credit card because you want to use a music card but when I register there is no such button!
Could my problem have been caused because I redeemed the music card BEFORE registering for an account?
Have sent an inquiry e-mail to iTunes but thought someone out there might be able to help out a bit quicker! Thanks

You redeem a card one time only. The entire amount is then transferred to the account that redeemed it. The card is of no use after this. The credit has beenr edeemed. it does not stay on the card at all.

Facetime connection problems

Running Mac OS X Lion 10.7.1 on my MacBook Pro 13 inch 2010
I can receive inbound calls on FaceTime for Mac, no problems encountered with all inbound FaceTime calls
But I can not connect outbound FaceTime calls, the receiving party will receive a ring or two but it would not connect
Would appreciate any help
Thank you very much

Hello,
I have the same problems, and the solution I found is that when the conections fails, then I go to the preferences of Facetime on my iMac, and disconnect the account ID. Then i turn it on again, and repeat the email ID for conecttions, and then, it works, till the new fail... I'm trying to contact Apple Support to know if it will be an update for facetime for Mac OS. I tryied the conections between iphone and ipad, and there is not problems. The problem is only between my iMac and iPhone o iPad...
I'm waiting for the update!!!!
Thanks and sorry for my english....

HT204380 facetime "registration" problem?

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