HT2693 my iphone has froze up and it will not do anything, i am getting a blank black screen and it will not turn off completely or turn on.  i dk what to do.  any information would help greatly.

My daughter was playing a game on my husbands phone and it froze on her.  The screen displayed the turnoff slide bar or cancel, he tried to hit cancel and it did nothing, so he slid the slide to turn off.  when he did that he proceeded to turn off, but never completely shut off, and now the phone will do nothing!  I have tried restoring and also hooking up to itunes.  i do not know what to do in this situation.  any help would be greatly appreciated.  i dont know if there is a way to take the back off to remove the battery.  if you could give me some information that would be great.  thank you

Try a reset by pressing and holding the Power and Home buttons for 15-20 seconds until the white Apple logo appears.
Was the battery replaced by Apple or an authorized repair facility?  If not, and any warranty existed, that warranty is now void.

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    Follow us on Twitter @VZWSupport

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