HT3702 I cannot proceed any transaction due to I renew my cards and previous transaction didnot clear. Please assist and advise. Best regards

Should have email for solving the issue

Hi Manny1/mreider,
First, I’m sorry to hear that you two may be having issues utilizing a recently purchased Gamers Club Unlocked (GCU) Gifting Card.
In all reality, our stores don’t even need to exchange the Gifting Card for the standard GCU card, although that option should be available to you if absolutely needed. The GCU Gifting Card can be applied to your My Best Buy membership by simply following the directions on the back of the card.
Thanks for sharing your feedback and I hope for a much better experience when you return to your local Best Buy to get this taken care of! If needed, please don't hesitate to ask for a manager or supervisor.
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

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HT3702 I cannot proceed any transaction due to I renew my cards and previous transaction didnot clear. Please assist and advise. Best regards

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