HT4009 How do you get refund on misuse of apple id in "in app purchases" with kids games?

These in app purchases within games are too easy for kids to get caught up in the occassion. In my case my 10 year old daughter made an error of judment having remembered my apple id from long ago she got sucked into the buy extra points with money. Am I just not up with the play on things and what is acceptable now but the way they advertise the BUY part is wrong! They make it look part of the game, no dollar signs... How do I get credited for this misuse of apple ID? Yes I have changed passwords and stopped in app purchases now!

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

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How do I get refund on some of apple app that I have downloaded and didn't liked it.

How do I get refund on some of apple apps that I have downloaded and didn't need it?

Apple will only refund you if there is a problem with the app. i.e., works incorrectly, crashed, or doesn't download. But not simply because you don't like it.
Out of curiosity, which app(s)?

HT5622 How do you get rid of an old Apple ID that hasn't been used in a while in which you no longer remember the password and the email account no longer exists?

How do you get rid of an old Apple ID that hasn't been used in a while in which you no longer remember the password and the email account it's tied to no longer exists?

The password will not be sent to you, because Apple does not know it. They will send a link where you can reset the password. It will be sent to your Rescue email address, not the iCloud email address. If you don't have one contact Apple Account Security and they can reset it for you: http://support.apple.com/kb/HT5699

HT4009 how do you get into App Top purchases?

How do you get into 'App Top Purchases' ?
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the Pro vison for the The End game for iPod touch or iPhone.

I find no app in the USA app store titled:
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How do you get a human being from Apple for customer service? This is the worst customer support ever seen!

How do you get an actual human being to speak with at apple to help with customer service?

The Apple Support COMMUNITIES is a user-operated apple-run page where users of the COMMUNITY help other people the best they can. Apple employees do not have anything to do with this page apart from own the servers and design it. If you want to speak to Apple then go to their Customer Support here: http://www.apple.com/uk/support/contact/
Remember, this isn't a customer support page, it's a community forum based on using Apple products. If you wish to refer to Apple employees then this is the wrong website.
Hope this helps.
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What is Firewire? What does it do? How do you get it to work on the MacPro-something I must purchase perhaps?

What is Firewire? What does it do? How do I get it to work on my MacPro? Do I purchase it?

Firewire is a serial connector technology that Apple incorporated in its 1999 and later machines that can be adapted to Thunderbolt, Express/34, and PCMCIA. It can't be adapted to USB. Many hard drives have Parallel ATA to Firewire and Serial ATA to Firewire adapters. Firewire in its 4 pin configuration was popular on Sony devices such as Camcorders in the iLink connector format. Apple started with the 6 pin variety that has its own power. In 2003 it started including Firewire 800 in the 9 pin format and shifted to all Firewire 800 until Thunderbolt became standard. A few MacBook, iMac, iBook, and Powerbook models didn't have it at all.
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HT4009 how do you get a refund for an in-app purchase?

Our 6 year old just inadvertently purchased $100 of in-app purchases, how can we get a refund? Any help is appreciated

You can contact itunes support here to see if they can or will be able to help you.
http://www.apple.com/support/itunes/contact/
Also you need to go to settings, general, restrictions, and set the restrictions to prevent in app purchases, it will have a passcode on it .

HT4009 How do I get refunded for purchasing the same in-app purchase twice?

Is there a CS number to call or can I submit a request for a refund online?

Welcome to the Apple Support Communities
To get a refund, contact with App Store support > http://www.apple.com/support/mac/app-store/contact

How do you get blood out of an Apple?

Apologies to all if this is a slightly unusual posting, but I'm at the end of my tether.
I'm a freelance graphic designer who, back in April, bought a G5 Quad. Yes, I know my timing was bad, but I needed it for a new project and couldn't wait for the Pro to be launched.
Quad#1 shipped from Apple Store without Airport or Bluetooth and was subsequently replaced.
Quad#2 was faulty. After 6 hours on the phone to tech support, they decided that the aerial wasn't working and agreed to replace the machine.
Quad#3 arrived without Airport and Bluetooth. In post-Oct 2005 Quads these have to be factory installed so, again, the machine was replaced.
Quad#4 arrived, but Airport would not work - only after some tweaking of the card did it agree to play ball. But that wasn't all - from the moment it was booted up, the machine emitted an ear-piercing screech whenever any load was placed on the processors, such as playing a QuickTime movie. Tech support couldn't isolate the fault, so the machine was replaced.
Quad#5 arrived minus Airport and Bluetooth... again. By this time I'd had enough and agreed to keep the machine which I hardwired to my router via a 50' Ethernet cable through the roofspace of my office.
Six weeks later, the fans kicked in and wouldn't stop. The machine went off to an Apple Repair Centre and returned fifteen days later with a new logic board.
In the four and a half months since I bought the machine, I have spent five working days either talking to tech and customer support, wiping disks and reinstalling software. On top of this, I have been without the machine I use to earn my living for more than a fortnight. And what was Apple's response by way of compensation to a customer of more than fifteen years whose livelihood they had compromised by their inability to dispatch a working machine? They offered me an iPod. Well whoop-de-doo. It seems that, as far as Apple are concerned, any losses caused by their ineptitude have to borne by the customer. God forbid that the shareholders should suffer.
So, if anyone out there has any ideas as to how I might receive a fairer hearing from my once-favourite computer company, I'd be delighted to hear from them. Failing that, has anyone got Steve Jobs' phone number?
Thanks for persevering.
G5 Quad Mac OS X (10.4.6)

This is a sorry tale and so different from my experience. I'd suggest keep climbing the Management tree in Applecare until you get satisfaction - which only you can judge if/when you get it.
I shipped a MBP to Applecare for a repair (first time) on Tuesday, arrived 4 days later all the healthier for their treatment. Repair time was very fair. Quads however are a different beast altogether. Spares will be spread further apart(cost and low volumes), repair processes being more specialised (liquid cooling etc).
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I changed my apple ID as I had changed my broadband service provider. Now when I try to log into iCloud it still shows my old email login address and asked for the password. When entered I get the message password incorrect.
Please help. How do I delete the old ID from my Mac Computer

Hi,
You can remove the ID in System Preferences > iCloud as the first step.
However different apps login in to different servers and the ID may need to be removed there as well.
You will need to remove it from iTunes.
The App Store.
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Possibly any AIM/AOL account you use it for in Messages.
The FaceTime app.
The Games Center if you have ever used it there (or it has been linked with a On Line game).
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How do I get music to stream to Apple TV from my macbook air with Mavericks

Just bought a Macbook Air last week.
I am very conversant with Apple TV and Macs. I have two iMacs and stream music from them to Apple TV and it's fine. They are running Lion and Snow Leopard.
My Air is running Mavericks. I open iTunes, enable Home Sharing, but the only airplay icon I can find is at the very top of the window beside the wifi symbol etc.
When I click on that it does MIRROR - I don't want MIrror. But I can't find the usual icon for sharing with Apple TV in iTunes - it's nowhere to be found.
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Judie

The ability to send music via iTunes is in the upper left corver. On the right of the volume control. When you click on it, it gives you the option of Computer only, Apple TV only or both. Or more if you have more than just the Apple TV to do AirPlay. You can adjust volume differently on each "speaker" too.
Holding option and pressing the mute, volume down or volume up will also give you the option to AirPlay everything on your Mac to the AppleTV. As Tuttle suggested. But that is everything from the Mac, including alerts and such. Where as the iTunes AirPlay will only do the music.
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HT4009 how can i get refunds for unauthorized app purchases?

My child got passed my iPad security. I didn't think he was smart enough. He is five years old. He spent over $100 dollars on Dragon City. I'm actually not sure yet how much he spent, I'm trying to sort through it. He did it within 10-minutes, so it shouldn't be hard to track. The charges go to iTunes. (Their FAQ says that I would need to go to Facebook for reimbursement but not sure how that makes sense.) Anyone have any advice?

Look at the link Diavonex posted.
Or see:
Refunds from the App Store or iTunes Store

How do you get a website to open in it's own 'app' instead of safari tab

Something I have noticed with the iPad that it is possible for webpages to run as if they are in their own app.
For example, the BBC iplayer (www.bbc.co.uk/iplayer). Open this site in safari, add an icon for it to your home screen, then when you use this icon to open the iplayer it opens as if it is an app, it doesn't have the address bar or back and forward buttons etc. Also when you double click the home button the iplayer icon shows up with the rest of the apps (usually you just get safari there) and if you open safari and look at the pages you have open it doesn't show there. It really does look as though it is an app, although what I'm guessing is happening is that it is open in a new instance of safari.
My question is, does anyone know how to get a site to do this? I'm assuming there are some meta tags in the HTML but I can't find any references to this being possible let alone how to do it.
Would really like to get this working on some of my sites so if anyone has any ideas would be much appreciated
Thanks

andtrobs wrote:
Something I have noticed with the iPad that it is possible for webpages to run as if they are in their own app.
No, what you're seeing is the actual webpage
For example, the BBC iplayer (www.bbc.co.uk/iplayer). Open this site in safari, add an icon for it to your home screen, then when you use this icon to open the iplayer it opens as if it is an app, it doesn't have the address bar or back and forward buttons etc.
Actually, it does. Or should do, ay least. It does for me
Also when you double click the home button the iplayer icon shows up with the rest of the apps (usually you just get safari there) and if you open safari and look at the pages you have open it doesn't show there. It really does look as though it is an app, although what I'm guessing is happening is that it is open in a new instance of safari.
That's correct
My question is, does anyone know how to get a site to do this? I'm assuming there are some meta tags in the HTML but I can't find any references to this being possible let alone how to do it.
The site doesn't do it. Safari does it. All you have on your Home screen is the iPad equivalent of a webloc, a small text snippet containing the URL for whatever page you saved.
Message was edited by: Michael Morgan1

How do you get the best quality on Apple Tv using Imovie08?

I have done some searching and still have some questions. I have been creating movies from my home movie DV (digital8) tapes. when I am done I export using the highest setting. I am thinking that most D8 cameras are 480i or P. When exported higher does the computer upscale this? Should I export in 640x480 and let the tv do the upscaling or does the DV have enough lines to do the higher setting. There is a lot of discussion about 06 but since I started with 08 I find it difficult to navigate and after several posts it seems that the quality is no different. I do have quicktime pro so if it is better to export from Imovie to quicktime then to apple tv into Itunes please advise.
Thanks
GE

My Question is on QTP what should the data rate be for DV.
It depends on which variant you are using. The DV Stream options for DV and DVCPRO (also known as DV25 and DVCPRO25) are typically between 28.5 and 29.0 Mbps for the video track and the same for the audio track while DVCPRO50 has twice that data rate for both audio and video tracks. The QT DV and DVCPRO video codecs used by the "Movie to QT Movie" option are typically about 23 Mbps with DVCPRO50 coming in at about 46.0 Mbps. As to the audio data rate component, it all depends on which audio codec you use. Most people probably opt for the Linear PCM 16-bit 48 KHz combination which is usually on the order of about 800 Kbps.
Original Data rates for some full QT conversions are over 20k This is as you know not supported by ATV.
Correct. And, since iMovie '08 converts from whatever compression format that was originally imported to the application, doesn't it make more sense to export DIRECTLY to the final compression format you plan to use with your TV device? You can export directly/indirectly to iTunes (i.e., via the "Movies > Sharing" folder) using the sharing option or you can export via the "Using QT" option to either the contextual (CAVLC) Progressive Main Profile preset or using your own custom settings.
If one of you would be so kind as to list the largest file that can be played in ATV using quicktime in the form of input that would be great.
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Since I am still uneducated about the relations to all these numbers and see different sizes that play ok in ATV I need some advice. I have even exported from quicktime and let Itunes compress to ATV. The file was bigger than what was sent from Imovie, the data rate was more, but per second was the same.
Pre-sets and user settings "target" a data rate but content variables such as lighting, contrast, color saturated, amount of action and its motion vectors, frequency of scene changes/key framing, etc. all affect an end product. Further, when dealing with multi-pass encoding, the data rate excursion (i.e., variation above and below the targeted video data rate) may also come into play. For instance, an iPod file target with a video data rate of 1500 Kbps in extreme cases may have an instantaneous data rate between 600 Kbps and 3750 Kbps using the "Download" setting and can prevent iTunes synchronization. Haven't looked that deeply into TV since I use a custom iPod setting for day-to-day use of a a single file for iPhone, iPod, TV, as well as, web site, server, peer-to-peer, QTL, and reference file sharing of media. (I.e., I use my original DVDs when I want "full" audio and video quality.)

HT4009 How can I find out what I have been charged for (in app purchases)

I am being charged for something from apple i store but I can't find out what for. Any suggestions where I can find a list of what's been purchased?

Hey Dafydd182,
Thanks for the question. Yes, when you access iTunes on a computer you can view your purchase history and order numbers. The following resource should guide you through that process:
iTunes Store: See your purchase history and web order numbers
http://support.apple.com/kb/ht2727
Additionally, if you find a purchase that you believe may be incorrect or would like to speak to someone about it, the following resource outlines how to report an issue:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
1. Find the email receipt for your purchase.
2. Click Report a Problem under the app that is having the issue.
3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
4. Click Report a Problem next to the item you are having an issue with.
5. From the Choose Problem dropdown menu, choose the appropriate issue.
6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
7. Click Submit to have your issue reviewed.
If you are in the U.S. you can also access this tool online:
http://reportaproblem.apple.com
Thanks,
Matt M.

HT4009 How do you get refund on misuse of apple id in "in app purchases" with kids games?

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