HT4059 I cannot open some of my books I purchased. They're locked like awaiting an update. There's a blank update status bar on the books. What's wrong?

I cannot open some of my books I purchased. They're locked like awaiting an update. There's a blank update status bar on the books. What's wrong?

An "other" larger than about 1 1/2 GB indicates corrupted files.
What is the Other on my iPhone and How to Remove It
What is "Other" and What Can I Do About It?
Next, usually restoring from backup eliminated the corrupted files. However, sometimes restoring to factory settings/new iPod is required.
To restore from backup see:
iOS: How to back up
To restore to factory settings/new iPod see:
iTunes: Restoring iOS software

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Why Safari 4.0.4 cannot open some web pages?

Safari 4.0.4 cannot open some web pages, while Firefox 3.5.7 works like a charm.
I tried to open http://www.bdnews24.com/bangla/ for which Safari gets stuck (never opens the page, except for the first word of the first line), but Firefox shows the page very well. The same problem happens for some other web sites as well (e.g. http://www.prothom-alo.com/).
(I have Ekushey Bengali AAT fonts, and they are working fine in Firefox and other applications. So this cannot be a font issue.)

HI,
From the Safari Menu Bar, click Safari / Empty Cache. When you are done with that...
From the Safari Menu Bar, click Safari / Reset Safari. Select the top 5 buttons and click Reset.
Go here for trouble shooting 3rd party plugins or input managers which might be causing the problem.
http://support.apple.com/kb/TS1594
Make sure you are running Safari in 32-bit mode. Right or control click the Safari icon in the Applications folder, then click: Get Info In the Get Info window click the black disclosure triangle next to General so it faces down. Select 32 bit mode. Also, (in that same window) make sure Safari is NOT running in Rosetta.
In case it could be a font issue in the future this may help.
Try clearing the font cache. In order to do that you need to boot in Safe Mode.
Shut down your Mac.
Press the power button.
Immediately after you hear the startup tone, press and hold the Shift key.
Release the Shift key when you see the gray Apple and progress indicator. During startup in Mac OS X v10.4.x or later, you will see "Safe Boot" on the login window, even if normally you log in automatically. Boot time is a minute or two longer than a normal boot.
After your Mac boots to the Desktop restart the computer normally, without holding any keys during startup.
What this process does... It moves to the Trash all font caches normally stored in /Library/Caches/
Restart your Mac and try Safari.
Carolyn

Cannot open some PDFs on Macbooks

Hi folks! I have Macbook (2008) and Macbook Pro (2010) and both cannot open some PDFs. I got an error message 'there was an error opening this document. the file is damaged and could not be repaired'. I tried to use Mac's Preview, Adobe's Acrobat (9 and 10, with latest updates) and Adobe's Photoshop CS5 - none did work. Both laptops have OSX 10.6.7 with all latest updates. The funny thing is that files work fine in old Adobe Acrobat 6 Pro on Windows XP though before opening it shows a message that the file was created in newer version of software and you should update yours but then it opens the file.
The problem is completely random and I cannot find any correlations with Acrobat's options/settings. Does anyone have any ideas?

Since you say that the file opens in Acrobat 6, why don't you do a Save As in that version to rewrite the file. Then it may work. (Basically, the file sounds corrupted.)

Cannot open some links

I clicked a bad page the other day and installed some malware. I [carefully] removed them manually, but perhaps I deleted a wrong registry key. Anyway, I'm left a little bit lame as I cannot open some links or pages, and I cannot restore previous versions
of Windows.
Win 7 home
IE 11
Issues:
1. Wikipedia .png images will not respond at all to a left-click. I can open them by right-clicking.
2. wordpress.com the reader link and a few other links hang.
generates the error Line: 4235
== Error: The system cannot find the file specified.
The line of code is ... if( !window.localStorage ){
3. System restore would not restore previous versions. It was unchecked in system, and I have since re-enabled it and allocated space. I have not tested it.
actions performed:
- Googled for a day and a half
- tried re-registering dlls
- checked file associations
- reset security and settings in IE
- ran IE with no add ons
- ran IE in safe mode
- rolled back to IE 10 and reinstalled IE 11 (with much pain with failing updates needing manual uninstallations)
I am now at a loss at what to try next for the IE issues. Any help or ideas will be appreciated. I'd rather not reinstall or upgrade right now.
Thanks
John

Hi Power Unit.
Considering the machine has been injected by some malware,I suggested you to perform a full scan with the antivirus software in safe mode to have a double check .
According to your description ,it seems that there is something wrong with system files.We can run "sfc /scannow"to have a health check of the system files.
I noticed you have tried to reinstall the Internet Explorer 11 .How did you do that ?
We can run the following command line to uninstall the Internet Explorer 11 and then download it to install it .
"FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*11.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /up:@fname /quiet /norestart"
Internet Explorer 11 for Windows 7
http://www.microsoft.com/en-hk/download/internet-explorer-11-for-windows-7-details.aspx
If the issue persists ,we may need to do a in-place upgrade to have a repair .We may lose some configurations.Here is a link for reference :
How to Perform an In-Place Upgrade on Windows Vista, Windows 7, Windows Server 2008 & Windows Server 2008 R2
https://support.microsoft.com/en-us/kb/2255099
Best regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Ipad Dropbox app cannot open some pdf files

my Ipad Dropbox app cannot open some pdf files. The blue download bar appears and when download is complete, the wheel spins and spins and nothing happens.
Some files are password protected. until recently, the password window would open. Now it does not. The wheel just spins and spins and the file does not open.
AN email attachment (pdf) which I opened in Dropbox on my iPhone opens fine. Files saved in Dropbox from my desktop won't open. This is true for pdf and MSWord files.
I'm running iOS 7.1.2 (11D257)

Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the reset.
Should that fail, you might delete and reinstall the app.

I cannot open some pdf files online with Reader XI (like sample forms in Help section).

I cannot open some pdf files online with Reader XI (like sample forms in Help section or IRS.gov or credit card statements). I have uninstalled Reader XI, cleaned and reinstalled. I have no problem right-clicking and downloading and then viewing the files. No problem viewing acrobat files. I'm runnnig Windows 7, IE9. I can acces them through Chrome.

RESOLVED
I found two suspect programs that were installed within the last 48-hrs that may have caused the problem
1) - Libre Office - latest update. This is a fork of Open Office. (unlikely)
2) - ManyCam video manipulation software (likely)
Following info here, I opted to try to open an Adobe PDF file that was on my hard drive. When I did, it refused and IE10 gave me an ActiveX error (AHA!!). When I checked the installation of ManyCam, it had installed a version of DirectX that may have over-written the resident versions or disabled them somehow.
I uninstalled ManyCam but left Libre Office's update in place, then I ran a system restore from a point 24-hrs before the installations.
This resolved the problem 100%.
So, the suggestion here is that there may be one or more program in the wild that is interupting the ActiveX or DirectX systems. They may be running or installing an older version. In this case it appears the handlers were broken.
Once the system restore had completed I was able to open Adobe PDF files within my IE10 browser from the Internet as well as open PDF files from my hard drive.
Note that this same issue also clearned up a problem I was having with the Comodo Dragon web browser, which is a fork of the Chrome project. Once I eliminated the suspect program and ran the system restore all was well. In the instance of the Comodo browser it was unable to open or reach anything - dead white screen below the menu bar.
So my suggestion would be to take an inventory of recent program installations, remove/uninstall them, run system restore from a date before the suspect programs were added, and see what happens. In my case that fixed the problem.

Mac cannot open some websites

mac with OS X cannot open some websites - I can open them with ipad or iphone

Go step by step by step and test.
1. Power off the router. Unplug it from the wall. Wait a while.
    Plug it back to the wall. Power the router on. Wait until all the lights are lit properly. It will take a while.
    Restart the computer.
    Start up in Safe Mode.
    http://support.apple.com/kb/PH14204
2. Delete Caches.db
    Close all windows and quit all applications.
    Hold "option" key down and click "Go" menu in the Finder menu bar.
    Select "Library" from the dropdown.
    Library > Caches > com.apple.Safari > Caches.db
    Right click the Caches.db file and select "Move To Trash.
    Close windows and relaunch Safari.
3. Empty Caches
    Safari > Preference > Advanced
    Checkmark the box for "Show Develop menu in menu bar".
    Develop menu will appear in the Safari menu bar.
    Click Develop and select "Empty Caches" from the dropdown.
4. Delete Cookies
    Safari > Preferences > Privacy > Cookies and other website data:
    Click “Remove All Website Data”.
5. Safari > Preferences > Extensions
    Turn off Extensions if any and launch Safari again to test.
    Turn on those one by one and test.

Cannot open some website,when try , then show this message"Sorry, we could not handle your previous request. Please refresh to try again." How to fix it?

<blockquote>Locking duplicate thread.<br>
Please continue here: [[/questions/946071]]</blockquote>
cannot open some website,when try , then show this message"Sorry, we could not handle your previous request. Please refresh to try again." How to fix it?

Try to update to the latest Firefox 17.0.x version.
*Help > About Firefox
See:
*https://support.mozilla.org/kb/update-firefox-latest-version
The Firefox 12.0 version that you currently run is no longer supported with security updates
You can create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
Also make sure that your security software isn't blocking cookies or otherwise interfering.

Cannot open your default e-mail folder. Microsoft Exchange is not available. Either there are network problems or the Exchange computer is down for maintenance

Windows Server 2012 R1 with Exchange 2013 SP1
Windows XP SP3 with Outlook 2010 (14.0.4760.1000) computer is on the same network, but not a part of the domain.
When I try to configure Outlook profile for the user, I manually enter exchange server name and user name.
Check User button underlines server name and user name and profile gets created successfully.
Once I try to open outlook for the user I get
Cannot open your default e-mail folder. Microsoft Exchange is not available. Either there are network problems or the Exchange computer is down for maintenance
If I search the content of the log files under
X:\Program Files\Microsoft\Exchange Server\V15\Logging\RPC Client Access
I can’t find any records indicating a connection attempt from the client’s IP or references to the version of the outlook used, however I can see a 3 way handshake followed by a 4 RCP packets and then 4 nspi bind requests and responses when outlook opens
up and then connection is torn down.

Windows Server 2012 R1 with Exchange 2013 SP1
Windows XP SP3 with Outlook 2010 (14.0.4760.1000) computer is on the same network, but not a part of the domain.
Hi,
That version of Outlook 2010 (14.0.4760.1000) is not supported with Exchange 2013 and will not be able to connect. It need to be on at least SP1 +
Outlook 2010 November 2012 update (14.0.6126.5000)
See: Exchange 2013 System Requirements -
Client Support
Martina Miskovic

I downloaded 10.5.1 now I cannot open libraries from my external hardrive. They are not highlighted when I open using the Option key

I downloaded 10.5.1 now I cannot open libraries from my external hardrive. They are not highlighted when I open using the Option key

Hello, when you try Tylerdowner's reply make sure that you '''do not install Firefox using a limited Windows XP account''', you need sp2 and above in your xp.
thank you

Cannot open videos (podcast, itunesU) using iTunes... when I double click a video, there's nothing happens. what should I do? Thanks in deed!

Cannot open videos (podcast, itunesU) using iTunes... when I double click a video, there's nothing happens. what should I do? Thanks in deed!

iBooks can not be read on macs, only on iDevices.

I cannot open files attached to an excel spreadsheet. I am using office for mac 2011. when double clicking object I only get the picture modifier windows.

I cannot open files attached to an excel spreadsheet. I am using office for mac 2011. when double clicking object I only get the picture modifier windows.

Preventing Microsoft Office to open recent documents at startup in Mac OS, Please see:
http://www.frenchguys.com/wordpress/preventing-microsoft-office-open-documents-startup-mac-os-lion/
It seems that the solution works for most people.
In a terminal, enter the following:
defaults write com.microsoft.Excel NSQuitAlwaysKeepsWindows -bool false

HT1338 I cannot open my existing Pages files any longer. I get a message that my Pages needs to be updated. But when I go to update Pages, I am told I have the latest Pages. Is anyone else having this problem?

I cannot open my existing Pages files any longer. I get a message that my Pages needs to be updated. But when I go to update Pages, I am told I have the latest Pages. Is anyone else having this problem?

Maybe this discussion will help you : https://discussions.apple.com/message/23723460#23723460

I downloaded Lion onto my Mac, and now cannot open or access any of my Microsoft word documents or Power Points. Is there a fix for this? I need my documents

I downloaded Lion onto my Mac, and now cannot open or access any of my Microsoft word documents or Power Points. Is there a fix for this? I need my documents

If it's because you were using Office 2004, the eight year old version of Office that was written when Intel processors were not used in Macs, then there will be no fix. Lion dropped support for PowerPC applications, as has been widely reported since Lion's release last August.
You can upgrade Office 2004 to Office 2008 or Office 2011. You can use iWorks 2009 that can open Microsoft files. You can use a number of free applications that are also capable of working with Microsoft documents. You can go back to Snow Leopard, if you have a backup. Or, if you have an external drive or room to add a partition to your current drive, you can install Snow Leopard on it.
Search these forums for more information. If this is your issue, it's been posted and answered several times a day since August 2011.

I uploaded 3 audiobooks from iTunes to my iPhone 5 with the latest ios7 on it. Each of them only plays the first 15 mins of the playback and then silence, the bar shows the book is still playing but no sound, any ideas? Thanks

I uploaded 3 audiobooks from iTunes to my iPhone 5 with the latest ios7 on it. Each of them only plays the first 15 mins of the playback and then silence, the bar shows the book is still playing but no sound, any ideas? Thanks

What happens when playing the same books in iTunes. Is there sound after 15 min?
If also silent in iTunes, check the info tab where you can see the item is an audiobook, etc. Check the volume bar, this normally is on the zero point.
When an audio book is really low in audio, I tend to move this to the plus side (+1=max), but for some strange reason this bar was at -1 in some books I had and they also seemed to play in absolute silence.

HT4059 I cannot open some of my books I purchased. They're locked like awaiting an update. There's a blank update status bar on the books. What's wrong?

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