HT4061 Resolve iTunes billing and payment

How do I speak to a tech so I can resolve my billing. And payment issue, it's keeping me from being able to make any downloads to my iphone

The answer depends on the cause of the issue. Do you have outstanding charges with apple? Does the bank have any holds blocked? Have you reported fraudulent charges to Apple or the Bank / Institution? Have you moved andfailedto update bank billing address and oritunes billing info? Is it saying something doesn'tmatch? What is the actual / exact error message you receive?

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Maximum number of the "records" in: Aggregated bill and payment handling

HI,
currently we are dealing with proposal and design of processes/settings in area Aggregated bill and payment handling among distributor and suppliers.
Do you have experience and/or knowledge with maximum amount of records in related processes , like:
Supplier side:
- the maximum number of the individual postings aggregated in agregated posting on the supplier contract account?
- the maximum number of the of the aggregated postings included in aggregated bill (print document)?
- and consequently the maximum number of the individual print documents included and printed/sent in aggregated bill (print document)? Also in case, if the aggregated bill is send as IDOC with details ?
- the maximum number of the IDOCS sent in aggregated IDOC?
- the maximum number of the records in distribution lot created form aggregated billing?
Distributor side:
- the maximum number of the individual electronic bills posted in aggregated form on the supplier contract account during processing ?
- the maximum number of the individual payments included in PAN?
Thanks
Tomas.

Hi,
I would not receive too many documents into an aggregated document (suppier and distributor side). Try to find an error in a distribution lot or payment advice note with more than 10000 items. You can use posting area R0070 and R0071 (TX FQC0) for limit the size of aggregated postings.
Best regards,
Alexander

New Billing and Payment Pages

Good news! I'm happy to announce that we've launched our shiny new Billing and Payment pages.
You can view them now, here: http://ee.co.uk/help/accounts-billing-and-topping-up/billing-and-payment
A few things to keep an eye on include:
Separated content specific to your plan
Dedicated self-serve Help using My Account – answering your top queries on account management
More information on price plans, out of plan charges and information such as how to get a vat receipt
Cost checker added to check charges seen on your bill from other companies (third party services)
And there you have it. Please take a look and have a play around. Most importantly, feel free to let us know what you think.

I've noticed a new offers page for existing customers and some of them are really tempting, here are some of the deals: Offer 1
With 2GB data, 2000 minutes, and unlimited texts
Just £13.99 (was £16.99)
Offer 2
With 4GB data at double the standard 4G speed & unlimited minutes and texts.
Just £16.99 (was £19.99)
Offer 3
With 6GB data at double the standard 4G speed & unlimited minutes and texts
Just £19.99 (was £22.99) It doesn't state whether they are thirty day or annual contracts. Any ideas? Are these offers for active SIMS or new connections only?

HT1349 how do i change billing and payment to uk mode instead of usa?

how do i change billing and payment from USA to UK mode?

ive tried that but it asks for zip codes ect.. as in usa format

Got 5 itunes bills and did not purchase any of the games listed

my wife has got 5 itunes bills and she did not purchase any of the games that were listed on there.the reciept numbers are:
1700*****491
1700*****490
2130*****175
2130*****175
2130*****176
2130*****177
123*****901
her account email is *****
many thanks,
Ali
<Edited By Host>

Hello, abumishary.
Thank you for visiting Apple Support Communities.
I would recommend reporting a problem with the purchase via the steps in the article below.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
You can also report an issue with this purchase by accessing your purchases history in iTunes on your computer.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Cheers,
Jason H.

Log in successful. but cannot access bills and payments or manage accounts

Log in is successful but am unable to access/view my bills and payments or manage my accounts.

Hi,
Try logging off and then back on again.
Thanks,

Showing I'd has not been reviewed in iTunes..and payment has been declined even after giving credit card.

Apple I'd created has been showing not reviewed in iTunes.. And the payment has been declined after giving credit details... Not sure about it..

Hello Abiez,
Thanks for the question, and welcome to Apple Support Communities.
I understand you are having issues adding payment information to your account. In my experience, this usually occurs due to two common reasons (though there may be more):
If your account information does not match your credit card, you may get a message stating "The credit card was declined."
To expand on the above, your billing name or address may not match the address listed on your credit card statement. Any discrepancy in punctuation, abbreviation, or capitalization can cause errors, which might prevent you from purchasing from the iTunes Store. If you moved, or if your zip code changed recently, ask your credit card company to make sure their records are up to date and match exactly what you are entering as your billing information.
The iTunes Store will place a minimal authorization hold on your credit card each time that you update your account information (equal to around 1 USD). The authorization hold is not a charge. The authorization hold is placed on your credit card to make sure that the information provided matches the information on file with your financial institution. The authorization hold will not be displayed in your iTunes Store purchase history.
If there are insufficient funds in the account to cover the authorization hold, you may experience issues with adding payment information.
For more information, see the following helpful resources:
iTunes Store: How iTunes Store purchases are billed
http://support.apple.com/kb/HT5582
iTunes Store: Changing account information
http://support.apple.com/kb/HT1918
iTunes Store: My credit card's security code or zip code does not match my bank's records
http://support.apple.com/kb/TS1646
Thanks,
Matt M.

Re: Comcast and its Billing and Payment system

Comcast just screwed me too. I'm unhappy enough to change to another provider. I just moved from a very big house to a small apartment and had an outstanding balance from my previious address. I was working overtime and intending to pay the bill down over the next couple of months. I spoke with Comcast reps on 6/2 and 6/6, and told them I couldn't make a payment until the 10th or 11th and that it would be for $200, with the balance to be paid on the 16th. When I went to make the payment on the 16th, my balance was far less than I thought. I thought it had been adjusted so I paid it off. I looked at my checking account today and it was overdrawn! I couldn't figure out why until I looked at my online statement. To my horror, Comcast had debited my account for a whopping $509 on the 11th! I DID NOT AUTHORIZE THAT PAYMENT! I called today and the rep from the "collection department" looked at my account and confirmed there was no indication I had authorized that much to be taken from my account. Frankly, I would've preferred they shut my service off than to pillage my checking account like that -- there are bills I can't pay now. She also claimed a supervisor wasn't available, and she would leave a message for one. Well, they can take their time getting back to me because I submitted a complaint to the FCC today -- they can explain it to them. I'm SO ticked off!rhondasag wrote:
Thank you i=am-nerdburg.... that contact helped me out tremendously and explained everything that happened.......

This situation has been resolved satisfactorily. After the FCC contacted comcast a man from corporate called & said he'd listen to the recordings. The money which was debited was back in my account within 48 hours & I was also given a generous credit on my account.

Comcast and its Billing and Payment system

Now I will start by saying... I am not happy at all with comcast.... and seeing as how I have been a customer since 2006; why would you treat you customers with such DISRESPECT and not take OWNERSHIP of any actions a customers experiences because of your company. I was told by one of your reps on Friday and I quote "JUST DISREGARD THAT" Here is what I was told to DISREGARD....... I checked my bank account to find this submitted to my bank..... which I did not initiate nor authorize. I immediately called comcast and after waiting on hold about 15 minutes; only to be given a phone number to call supposedly COLLECTIONS .....by the first female rep.... that was inaccurate..... after waiting on hold about 10 minutes... and was given another 877 number ... and ended up calling comcast back again... the rep asked what I was calling about. I explained...... Why a payment was processed on my bank account for this amount... that I did not set-up. He proceeded to say.. I see that you have a payment set up for the 15th in an amount different from this... and I said that is correct. That is the only payment I set up... so why is this payment being processed on my account. He then asks.. where do I see it... I stated... ON MY BANK ACCOUNT.... I am sitting here looking at it.... HE SAYS "just disregard it" that is not in our system So you mean to tell me that a payment with your company name on it... that has OVERDRAWN my account should just be DISREGARDED...... and even if it was avaialable... I should just DISREGARD it..... despite the FACT that I did not INITIATE or AUTHORIZE this......As I see I was getting nowhere with this person.... I then asked him to search his system for the confirmation number...... he replies.... it is not in the system...... I ended the call with thanks for nothing and I will be searching for another carrier to obtain service from. I called my bank...... after about 3 or 4 transfers they finally credited the overdraft fee, reversed the charge from COMCAST... and restricted my account.... Now I have no money... no access to any money, can't make withdrawals, can't write a check, etc......any money I had to last me til my paycheck is LOCKED UP...because of this mess..... THANKS ALOT COMCAST..... for taking OWNERSHIP ^ ^ ^ ^ ^ ^ ^ ^ I have bee laid off since 2011 and just got a job a few weeks ago.... but have managed to scrape and scrounge to keep my service on so that I can WORK and earn a living...... and your REP tells me to just DISREGARD a payment for more than my past due coming through my bank account and overdrawing it... to the point where a FRAUD CLAIM had to be filed and my account LOCKED. The payment I set up on Monday with a female rep is the FIRST time I have ever... gave my bank information to comcast.... now you tell me what is going on..........? Then I wake up to this email TODAY! I have not REQUESTED or made any changes to my account. AND where are my CREDITS for NONE WORKING services.... that caused me to have to release 3 days of WORK HOURS..... due to this NONE WORKING SERVICE that I struggle to pay every month. I was told I would be credited for the days my service wasn't working and that has not HAPPENED...... yet I get all of the above......... I would leave two choice words..... but that would just get this post DELETED... which it may anyway.......

I think we all need to send letter/emails to the FCC Federal Communications Commissionwww.fcc.gov/‎. I must say Comcast is definitely the worse & doesn't care about their customers. Approximately three days ago I went to pay my bill, after getting my paycheck. Signing into comcast, I look on my account. The account showed no payments due. So, I thought well I must have paid as sometimes I pay in advance. Today I get a notice that states I am past due. I wanted to send an email to billing as they are not available today (Sunday) but I wasn't able to find an email address. I got on Comcast chat & asked the rep for an email for a complaint to billing. He told me to post it on forum. I asked again, don't you have an email for this?? And he told me once more to post on the forum. NOW WHAT ABOUT THAT CUSTOMER SERVICE. Not only that they are requiring you to have a digital adapter (box) when having basic cable & you have a HD TV just so they can charge you for the box & continue to raise the monthly charges/fees. No matter how we try to keep our cost down on a limited budget, comcast finds a way to increase there fees.

HT3702 Billing and payment help

Okay well when I try to download apps it tells me I have to verify my account so I do and I put all the write information and then it tells me please contact iTunes to complete this purchase or download but i don't know how to contact them

You can contact iTunes support here : http://www.apple.com/support/itunes/contact/ - click on Express Lane, then iTunes > iTunes Store

Billing and payment

What to cancelled a schedule payment. I still want to pay it tomorrow but want to change to amount. Please help!!!

This is a user helping user forum and your post will not get a response. You need to call AT&T customer service - 611 from your phone.

Wifi iTunes store and payment

I am wondering if it is possible to pay for wifi iTunes music store purchases via a giftcard instead of by the credit card linked to the apple id?
thanks,
Thalastshot

Thalastshot,
At this time the purchases made through the iTunes Wifi store from a iPhone or iPod touch are billed to a Creditcard. Weather this is going to be changed in the near furture is unknown.
Any feedback you might have on this should be placed here.
http://www.apple.com/feedback/iphone.html
Message was edited by: Jose M

Billing and payment is done then how can I stop it

Respected,
In customer service that is through customer interaction centre I had created the customer document as per the requirement of the customer and then created the invoice through quotation .now payment is done by the customer but I want to know that if payment is done twice and i want to know that is there a condition if I can block the payment for that particular document is done and it should not be done twice and thrice

Once billing and payment is done how can I stop it.

Respected,
In customer service that is through customer interaction centre I had created the customer document as per the requirement of the customer and then created the invoice through quotation .now payment is done by the customer but I want to know that if payment is done twice and i want to know that is there a condition if I can block the payment for that particular document is done and it should not be done twice and thrice
Edited by: avanish gulatee on Sep 15, 2011 9:56 AM
Edited by: avanish gulatee on Sep 15, 2011 10:48 AM

Why can't I skip the billing and payment form when registering

Thanks..

If you don't want to give credit card details on your account then you need to follow the instructions on this page when creating an account : http://support.apple.com/kb/HT2534 - if you don't use those instructions then you will need to enter card details before the account can be used in the store.
e.g. creating an account via a computer's iTunes : https://discussions.apple.com/message/24321860#24321860

HT4061 Resolve iTunes billing and payment

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