Comcast and its Billing and Payment system

Question

Now I will start by saying... I am not happy at all with comcast.... and seeing as how I have been a customer since 2006; why would you treat you customers with such DISRESPECT and not take OWNERSHIP of any actions a customers experiences because of your company. I was told by one of your reps on Friday and I quote "JUST DISREGARD THAT" Here is what I was told to DISREGARD....... I checked my bank account to find this submitted to my bank..... which I did not initiate nor authorize.  I immediately called comcast and after waiting on hold about 15 minutes; only to be given a phone number to call supposedly COLLECTIONS .....by the first female rep.... that was inaccurate..... after waiting on hold about 10 minutes... and was given another 877 number ... and ended up calling comcast back again... the rep asked what I was calling about. I explained...... Why a payment was processed on my bank account for this amount... that I did not set-up. He proceeded to say.. I see that you have a payment set up for the 15th in an amount different from this... and I said that is correct. That is the only payment I set up... so why is this payment being processed on my account. He then asks.. where do I see it... I stated... ON MY BANK ACCOUNT.... I am sitting here looking at it.... HE SAYS "just disregard it" that is not in our system So you mean to tell me that a payment with your company name on it... that has OVERDRAWN my account should just be DISREGARDED...... and even if it was avaialable... I should just DISREGARD it..... despite the FACT that I did not INITIATE or AUTHORIZE this......As I see I was getting nowhere with this person.... I then asked him to search his system for the confirmation number...... he replies.... it is not in the system...... I ended the call with thanks for nothing and I will be searching for another carrier to obtain service from. I called my bank...... after about 3 or 4 transfers they finally credited the overdraft fee, reversed the charge from COMCAST... and restricted my account.... Now I have no money... no access to any money, can't make withdrawals, can't write a check, etc......any money I had to last me til my paycheck is LOCKED UP...because of this mess.....  THANKS ALOT COMCAST..... for taking OWNERSHIP ^ ^ ^ ^ ^ ^ ^ ^ I have bee laid off since 2011 and just got a job a few weeks ago.... but have managed to scrape and scrounge to keep my service on so that I can WORK and earn a living...... and your REP tells me to just DISREGARD a payment for more than my past due coming through my bank account and overdrawing it... to the point where a FRAUD CLAIM had to be filed and my account LOCKED. The payment I set up on Monday with a female rep is the FIRST time I have ever... gave my bank information to comcast.... now you tell me what is going on..........? Then I wake up to this email TODAY! I have not REQUESTED or made any changes to my account.    AND where are my CREDITS for NONE WORKING services.... that caused me to have to release 3 days of WORK HOURS..... due to this NONE WORKING SERVICE that I struggle to pay every month. I was told I would be credited for the days my service wasn't working and that has not HAPPENED...... yet I get all of the above......... I would leave two choice words..... but that would just get this post DELETED... which it may anyway.......

Answer 1

I think we all need to send letter/emails to the FCC Federal Communications Commissionwww.fcc.gov/‎.  I must say Comcast is definitely the worse & doesn't care about their customers.  Approximately three days ago I went to pay my bill, after getting my paycheck. Signing into comcast,  I look on my account. The account showed no payments due.  So, I thought well I must have paid as sometimes I pay in advance.  Today I get a notice that states I am past due.  I wanted to send an email to billing as they are not available today (Sunday) but I wasn't able to find an email address. I got on Comcast chat & asked the rep for an email for a complaint to billing.  He told me to post it on forum. I asked again, don't you have an email for this?? And he told me once more to post on the forum.  NOW WHAT ABOUT THAT CUSTOMER SERVICE.  Not only that they are requiring you to have a digital adapter (box) when having basic cable & you have a HD TV just so they can charge you for the box & continue to raise the monthly charges/fees.  No matter how we try to keep our cost down on a limited budget, comcast finds a way to increase there fees.