New Billing and Payment Pages

Good news! I'm happy to announce that we've launched our shiny new Billing and Payment pages.
You can view them now, here: http://ee.co.uk/help/accounts-billing-and-topping-up/billing-and-payment
A few things to keep an eye on include:
Separated content specific to your plan
Dedicated self-serve Help using My Account – answering your top queries on account management
More information on price plans, out of plan charges and information such as how to get a vat receipt
Cost checker added to check charges seen on your bill from other companies (third party services)
And there you have it. Please take a look and have a play around. Most importantly, feel free to let us know what you think.

I've noticed a new offers page for existing customers and some of them are really tempting, here are some of the deals: Offer 1
With 2GB data, 2000 minutes, and unlimited texts
Just £13.99 (was £16.99)
Offer 2
With 4GB data at double the standard 4G speed & unlimited minutes and texts.
Just £16.99 (was £19.99)
Offer 3
With 6GB data at double the standard 4G speed & unlimited minutes and texts
Just £19.99 (was £22.99) It doesn't state whether they are thirty day or annual contracts. Any ideas? Are these offers for active SIMS or new connections only?

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Maximum number of the "records" in: Aggregated bill and payment handling

HI,
currently we are dealing with proposal and design of processes/settings in area Aggregated bill and payment handling among distributor and suppliers.
Do you have experience and/or knowledge with maximum amount of records in related processes , like:
Supplier side:
- the maximum number of the individual postings aggregated in agregated posting on the supplier contract account?
- the maximum number of the of the aggregated postings included in aggregated bill (print document)?
- and consequently the maximum number of the individual print documents included and printed/sent in aggregated bill (print document)? Also in case, if the aggregated bill is send as IDOC with details ?
- the maximum number of the IDOCS sent in aggregated IDOC?
- the maximum number of the records in distribution lot created form aggregated billing?
Distributor side:
- the maximum number of the individual electronic bills posted in aggregated form on the supplier contract account during processing ?
- the maximum number of the individual payments included in PAN?
Thanks
Tomas.

Hi,
I would not receive too many documents into an aggregated document (suppier and distributor side). Try to find an error in a distribution lot or payment advice note with more than 10000 items. You can use posting area R0070 and R0071 (TX FQC0) for limit the size of aggregated postings.
Best regards,
Alexander

LaserWriter Pro 630 two solid orange lights won't turn green. Put in new toner and test page does print. Any ideas?

LaserWriter Pro 630 two solid orange lights won't turn green. Put in new toner and test page does print. Any ideas?
The warmup stage does not seem to go all the way through its normal startup noises and the printer does not get hot.
Thanks for any help.
Steve

See if this link has some useful info:
LaserWriter Pro 600/630

HT1349 how do i change billing and payment to uk mode instead of usa?

how do i change billing and payment from USA to UK mode?

ive tried that but it asks for zip codes ect.. as in usa format

Log in successful. but cannot access bills and payments or manage accounts

Log in is successful but am unable to access/view my bills and payments or manage my accounts.

Hi,
Try logging off and then back on again.
Thanks,

How do I uninstall Mavericks and recover Lion? I have a brand new iMac and web pages stall or freeze since I installed Mavericks. I can't get it to download software for my printer when I connect it.

I have a brand new iMac. It was working fine until I downloaded Mavericks. Now I have web pages that freeze while trying to load. The blue in the address bar stalls and freezes. If I try to load from page 1 to a later page, or reverse that, I also have the same problem. I tried to connect my printer for the first time, and again, the blue progress bar froze. Then I got the yellow triangle telling me there was a connection problem. My internet connection is via an Air Card as that is my only option where I live. I packed up the whole new iMac and took it to my Air Card provider, where they also have very fast Wifi, and they had the same problem with Wifi. I use my Air Card with my MacBook and it works JUST GREAT! I really want to return to Lion. HELP.

The only way to retutn to Lion is to format your drive (erase, lose all) and either:
1. clone back the clone copy i hoep you have, or
2. first backup your files, then format and install Lion again
But really, mavericks works great. You have a problem. Find out why. First, what unusual software do oyu have installed that may be conflicting with it? Virus, system modifiers, etc? Second what OLD software do you have that might be the problem. finally, you might need to do a re-install if something errored during install.
Grant

HT201303 I no longer live in Qatar. I am now living in Abu Dhabi. I have tried several times to update my account with new address and payment details but the system keeps telling me that I can only use a Qatari account?? How can I amend this please

I have tried several attempts to update my account information as I have moved location and obvioulsy have new payment details.
The system does not seem to accept the new information and keeps refering me back to my old details saying you cannot purchase in this area, we will put you back to the Qatari location???
Please help, have tried now for 2 days to update

Im trying to switch the Apple ID names around, and what i've learnt is that the Apple ID has to be an Email that isn't an Apple ID. Yup, it's messed alright.

HP 932 XL - new ink and blank pages

My problem is quite complex - I am a new user of HP 6700. I bought the printer second-handed - it was relatively new though - only 700 pages printed. There were almost used setup inks inside. I printed a test page and it was alright. I figured that everything was OK with the printer and ordered original HP 932 XL.
When I got it, one thing had disturbed me - when I opened the box I noticed that the cartridge wasn't protected with anything - no safety plastic, no stickers, nothing. My first question - is that usual with the 932 ink? My previous printer was HP 3070 and the cartridges were always secured with safety plastic.
After installing the cartridge, it was recognized as original and full, but when I wanted to print something - blank pages. I've tried printhead cleaning several times and sometimes on those test pages something black had appeared but it was unreadable.
Then I again installed the almost used setup ink and it printed yet another page with the proper quality. Then again I installed the "new" ink, and nothing. I used almost a third of the new ink for printhead cleaning and still nothing.
So I wonder - is that a problem with the new cartridge or may that be a problem with the second-hand printer that I bought?

Hi @pablo12000,
Welcome to the HP Forums!
I am sorry to hear that your new HP 6700 is printing blank pages with your new ink cartridges, but I am happy to help!
I would recommend going through this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6600 e-All-in-....
If that does not resolve the issue, and the printer prints fine with the setup cartridges and not the new ones, then it is mostly likely an issue with the new cartridges. Please call our technical support at 800-474-6836 for options for replacing the ink. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this clears things up for you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HT4061 Resolve iTunes billing and payment

How do I speak to a tech so I can resolve my billing. And payment issue, it's keeping me from being able to make any downloads to my iphone

The answer depends on the cause of the issue. Do you have outstanding charges with apple? Does the bank have any holds blocked? Have you reported fraudulent charges to Apple or the Bank / Institution? Have you moved andfailedto update bank billing address and oritunes billing info? Is it saying something doesn'tmatch? What is the actual / exact error message you receive?

Comcast and its Billing and Payment system

Now I will start by saying... I am not happy at all with comcast.... and seeing as how I have been a customer since 2006; why would you treat you customers with such DISRESPECT and not take OWNERSHIP of any actions a customers experiences because of your company. I was told by one of your reps on Friday and I quote "JUST DISREGARD THAT" Here is what I was told to DISREGARD....... I checked my bank account to find this submitted to my bank..... which I did not initiate nor authorize. I immediately called comcast and after waiting on hold about 15 minutes; only to be given a phone number to call supposedly COLLECTIONS .....by the first female rep.... that was inaccurate..... after waiting on hold about 10 minutes... and was given another 877 number ... and ended up calling comcast back again... the rep asked what I was calling about. I explained...... Why a payment was processed on my bank account for this amount... that I did not set-up. He proceeded to say.. I see that you have a payment set up for the 15th in an amount different from this... and I said that is correct. That is the only payment I set up... so why is this payment being processed on my account. He then asks.. where do I see it... I stated... ON MY BANK ACCOUNT.... I am sitting here looking at it.... HE SAYS "just disregard it" that is not in our system So you mean to tell me that a payment with your company name on it... that has OVERDRAWN my account should just be DISREGARDED...... and even if it was avaialable... I should just DISREGARD it..... despite the FACT that I did not INITIATE or AUTHORIZE this......As I see I was getting nowhere with this person.... I then asked him to search his system for the confirmation number...... he replies.... it is not in the system...... I ended the call with thanks for nothing and I will be searching for another carrier to obtain service from. I called my bank...... after about 3 or 4 transfers they finally credited the overdraft fee, reversed the charge from COMCAST... and restricted my account.... Now I have no money... no access to any money, can't make withdrawals, can't write a check, etc......any money I had to last me til my paycheck is LOCKED UP...because of this mess..... THANKS ALOT COMCAST..... for taking OWNERSHIP ^ ^ ^ ^ ^ ^ ^ ^ I have bee laid off since 2011 and just got a job a few weeks ago.... but have managed to scrape and scrounge to keep my service on so that I can WORK and earn a living...... and your REP tells me to just DISREGARD a payment for more than my past due coming through my bank account and overdrawing it... to the point where a FRAUD CLAIM had to be filed and my account LOCKED. The payment I set up on Monday with a female rep is the FIRST time I have ever... gave my bank information to comcast.... now you tell me what is going on..........? Then I wake up to this email TODAY! I have not REQUESTED or made any changes to my account. AND where are my CREDITS for NONE WORKING services.... that caused me to have to release 3 days of WORK HOURS..... due to this NONE WORKING SERVICE that I struggle to pay every month. I was told I would be credited for the days my service wasn't working and that has not HAPPENED...... yet I get all of the above......... I would leave two choice words..... but that would just get this post DELETED... which it may anyway.......

I think we all need to send letter/emails to the FCC Federal Communications Commissionwww.fcc.gov/‎. I must say Comcast is definitely the worse & doesn't care about their customers. Approximately three days ago I went to pay my bill, after getting my paycheck. Signing into comcast, I look on my account. The account showed no payments due. So, I thought well I must have paid as sometimes I pay in advance. Today I get a notice that states I am past due. I wanted to send an email to billing as they are not available today (Sunday) but I wasn't able to find an email address. I got on Comcast chat & asked the rep for an email for a complaint to billing. He told me to post it on forum. I asked again, don't you have an email for this?? And he told me once more to post on the forum. NOW WHAT ABOUT THAT CUSTOMER SERVICE. Not only that they are requiring you to have a digital adapter (box) when having basic cable & you have a HD TV just so they can charge you for the box & continue to raise the monthly charges/fees. No matter how we try to keep our cost down on a limited budget, comcast finds a way to increase there fees.

Re: Comcast and its Billing and Payment system

Comcast just screwed me too. I'm unhappy enough to change to another provider. I just moved from a very big house to a small apartment and had an outstanding balance from my previious address. I was working overtime and intending to pay the bill down over the next couple of months. I spoke with Comcast reps on 6/2 and 6/6, and told them I couldn't make a payment until the 10th or 11th and that it would be for $200, with the balance to be paid on the 16th. When I went to make the payment on the 16th, my balance was far less than I thought. I thought it had been adjusted so I paid it off. I looked at my checking account today and it was overdrawn! I couldn't figure out why until I looked at my online statement. To my horror, Comcast had debited my account for a whopping $509 on the 11th! I DID NOT AUTHORIZE THAT PAYMENT! I called today and the rep from the "collection department" looked at my account and confirmed there was no indication I had authorized that much to be taken from my account. Frankly, I would've preferred they shut my service off than to pillage my checking account like that -- there are bills I can't pay now. She also claimed a supervisor wasn't available, and she would leave a message for one. Well, they can take their time getting back to me because I submitted a complaint to the FCC today -- they can explain it to them. I'm SO ticked off!rhondasag wrote:
Thank you i=am-nerdburg.... that contact helped me out tremendously and explained everything that happened.......

This situation has been resolved satisfactorily. After the FCC contacted comcast a man from corporate called & said he'd listen to the recordings. The money which was debited was back in my account within 48 hours & I was also given a generous credit on my account.

I have a new iMac and bought Pages. Will Pages be able to send my document as a .doc document to Microsoft user recipients? Do I save it as a Word for Windows document,?

Is Pages able to Save my work as a Word.doc file, when I want to send something to a Microsoft user who needs .doc and not doc.x type format to open it? The recipient will not accept any document that is not .doc format.

Hi Storm,
File menu > Export...
Choose Word. Click Next...
Name the document. Choose a location to save the file. Click export.
Go to the Finder.
Locate the file just exported.
If the extension is not displayed, Select the file, then press command-I to Get Info
In the info window, check the Name & Extension section to find the extension added.
Note that translations are not perfect. Some features are not supported by both applications, others may be handled in incompatible ways. Keep your documents simple for best results.
Regards,
Barry

Firefox 3.6 on OS 10.6.4 will not show full graphical interface on many Websites' order and payment pages, including PayPal and Amazon.

Even when I enter a site and can see full graphics, going into an order or payment area shows text only and no buttons.
When I went into a password-entry site yesterday (Capwiz), I saw not graphics anywhere on the site. However, I saw full graphics using Firefox on the PC laptop I often use for work running Windows 7.

Your above posted system details show outdated plugin(s) with known security and stability risks.
*Shockwave Flash 9.0 r999
Update the [[Managing the Flash plugin|Flash]] plugin to the latest version.
*http://www.adobe.com/software/flash/about/
In Firefox 3.6 and later versions you need the Next-Generation Java™ Plug-In present in Java 6 U10 and later (Linux: libnpjp2.so; Windows: npjp2.dll).
http://java.com/en/download/faq/firefox_newplugin.xml
See also http://java.sun.com/javase/6/webnotes/install/jre/manual-plugin-install-linux.html

Billing and payment

What to cancelled a schedule payment. I still want to pay it tomorrow but want to change to amount. Please help!!!

This is a user helping user forum and your post will not get a response. You need to call AT&T customer service - 611 from your phone.

Fire fox will not open ive uninstall/reinstalled/new user and no page will come up

I cannot get firefox to open
it worked fine
I have reinstalled it
Opened a new user
rebooted may times
the CPU shows it running
Plz help
Tom

First try to reset Firefox printer settings, if you are still unable to print you can then reset '''all '''firefox printer settings.
You mentioned there is no print.print_printer when you go to about:config. You have to type it in the actual '''filter '''field to pull it up.
Reset firefox printer settings:
1. In the Location bar, type about:config and press Enter.
2. In the '''Filter''' field, type '''print.print_printer.'''
3. '''Right-click''' on the print.print_printer setting and select '''Reset.'''
4. At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click Exit.
'''The first way was just simple reset of firefox printer settings. However, if it failed to solve the problem then you need a full reset of all firefox printer settings.
1. Open your profile folder:
''At the top of the Firefox window, click on the Firefox button, go over to the Help menu (on Windows XP, click on the Help menu) and select Troubleshooting Information. The Troubleshooting Information tab will open.''
2. Under the Application Basics section, click on Open Containing Folder. A window with your profile files will open.
''Note: If you are unable to open or use Firefox, follow the instructions in Finding your profile without opening Firefox.
3. At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click Exit.
4. In your profile folder, copy the prefs.js file to another folder to make a backup of it.
5. Open the original prefs.js file in a text editor (such as Wordpad).
6. Remove all lines in prefs.js that start with print. and save the file.
See KB Reference Also:
[[Firefox prints incorrectly]]
'''

New Billing and Payment Pages

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