HT4235 Bought an ipod but it will not sync with itunes.  Diagnostics passes everything but the sync test says "no ipod found" even though the computer shows it and itunes shows it but is still doesn't sync.

I purchased an ipod shuffle (5th generation I think).  It is recognized by the computer and recognized by itunes but will not sync with itunes.  Ran diagnostics and all passed but when it got to the sync test, it says "ipod touch, iphone, or ipad found".  When I put on earphones, it tells me to sync with itunes.  But it will not.  What a person to do?

Hi jarrinjack,
Thanks for visiting Apple Support Communities.
You may want to try the steps in our iPod assistant:
http://www.apple.com/support/ipodshuffle/assistant/itunes/
If the issue persists, you can also restore the iPod:
Restoring iPod to factory settings
http://support.apple.com/kb/HT1339
Best Regards,
Jeremy

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