HT4528 When trying to install free apps, I get a window requiring verification updates before purchasing. I am requested to submit certain credit information. What's up with this? They are FREE apps?
I have recently attempted to install free apps. Every time I try I get a message requesting verification for credit purchases, and a need to update my info. Why would this even come up for a free app? If this was a Windows phone I would immediately think I had been hacked!
The iTunes account requires that payment information be set up and verified before using it.
This article may help you get it set up without the credit card.http://support.apple.com/kb/HT2534
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Thanks for using Apple Support Communities. This article has steps you can take for the error you're seeing:
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http://support.apple.com/kb/TS5376
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Date/Time: 2013-06-13 15:50:24.666 -0700
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10
Interval Since Last Report: 1414734 sec
Crashes Since Last Report: 30
Per-App Crashes Since Last Report: 5
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008
VM Regions Near 0x8:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/SimpleDiagrams2.app/Contents/MacOS/SimpleDiagrams2
__TEXT 0000000000001000-0000000000007000 [ 24K] r-x/rwx SM=COW /Applications/SimpleDiagrams2.app/Contents/MacOS/SimpleDiagrams2
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.AIR 0x02b43f72 0x2800000 + 3424114
1 com.adobe.AIR 0x02909628 0x2800000 + 1087016
2 com.adobe.AIR 0x02909853 0x2800000 + 1087571
3 com.apple.AppKit 0x95544970 -[NSApplication(NSAppleEventHandling) _handleAEReopen:] + 255
4 com.apple.AppKit 0x952ec824 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 378
5 libobjc.A.dylib 0x9a3c9628 -[NSObject performSelector:withObject:withObject:] + 77
6 com.apple.Foundation 0x94e4473a __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_0 + 121
7 com.apple.Foundation 0x94e44291 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430
8 com.apple.Foundation 0x94e4408e _NSAppleEventManagerGenericHandler + 173
9 com.apple.AE 0x97aeda35 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 331
10 com.apple.AE 0x97ac2fbe dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
11 com.apple.AE 0x97ac2e7d aeProcessAppleEvent + 318
12 com.apple.HIToolbox 0x9222fc58 AEProcessAppleEvent + 100
13 com.apple.AppKit 0x952e8d4d _DPSNextEvent + 1655
14 com.apple.AppKit 0x952e81dc -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
15 com.apple.AppKit 0x952de63c -[NSApplication run] + 855
16 com.adobe.AIR 0x0280a772 0x2800000 + 42866
17 com.adobe.AIR 0x0280aab8 0x2800000 + 43704
18 libobjc.A.dylib 0x9a3c95d3 -[NSObject performSelector:withObject:] + 70
19 com.simplediagrams2 0x00002f97 start + 2567
20 com.simplediagrams2 0x000025c5 start + 53
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0 libsystem_kernel.dylib 0x9263d9ae kevent + 10
1 libdispatch.dylib 0x97b75c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x97b757a9 _dispatch_mgr_thread + 53
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1 libsystem_c.dylib 0x996fb280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x99781095 pthread_cond_wait$UNIX2003 + 71
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4 com.adobe.AIR 0x02b4d5dc 0x2800000 + 3462620
5 com.adobe.AIR 0x02d1b22d 0x2800000 + 5354029
6 com.adobe.AIR 0x02d1b2a7 0x2800000 + 5354151
7 com.adobe.AIR 0x02d1b342 0x2800000 + 5354306
8 libsystem_c.dylib 0x996f65b7 _pthread_start + 344
9 libsystem_c.dylib 0x996e0d4e thread_start + 34
Thread 3:
0 libsystem_kernel.dylib 0x9263c8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x996fb280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x99781095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x02d1b113 0x2800000 + 5353747
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5 com.adobe.AIR 0x02d1b22d 0x2800000 + 5354029
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7 com.adobe.AIR 0x02d1b342 0x2800000 + 5354306
8 libsystem_c.dylib 0x996f65b7 _pthread_start + 344
9 libsystem_c.dylib 0x996e0d4e thread_start + 34
Thread 4:
0 libsystem_kernel.dylib 0x9263c8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x996fb280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x99781095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x02d1b113 0x2800000 + 5353747
4 com.adobe.AIR 0x02b4d5dc 0x2800000 + 3462620
5 com.adobe.AIR 0x02d1b22d 0x2800000 + 5354029
6 com.adobe.AIR 0x02d1b2a7 0x2800000 + 5354151
7 com.adobe.AIR 0x02d1b342 0x2800000 + 5354306
8 libsystem_c.dylib 0x996f65b7 _pthread_start + 344
9 libsystem_c.dylib 0x996e0d4e thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x9263c8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x996fb280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x99781095 pthread_cond_wait$UNIX2003 + 71
3 com.adobe.AIR 0x02d1b113 0x2800000 + 5353747
4 com.adobe.AIR 0x02b4d5dc 0x2800000 + 3462620
5 com.adobe.AIR 0x02d1b22d 0x2800000 + 5354029
6 com.adobe.AIR 0x02d1b2a7 0x2800000 + 5354151
7 com.adobe.AIR 0x02d1b342 0x2800000 + 5354306
8 libsystem_c.dylib 0x996f65b7 _pthread_start + 344
9 libsystem_c.dylib 0x996e0d4e thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x9263c8e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x996fb280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x997810e0 pthread_cond_timedwait$UNIX2003 + 70
3 com.adobe.AIR 0x02d1b13f 0x2800000 + 5353791
4 com.adobe.AIR 0x02d60c0e 0x2800000 + 5639182
5 com.adobe.AIR 0x02d1b22d 0x2800000 + 5354029
6 com.adobe.AIR 0x02d1b2a7 0x2800000 + 5354151
7 com.adobe.AIR 0x02d1b342 0x2800000 + 5354306
8 libsystem_c.dylib 0x996f65b7 _pthread_start + 344
9 libsystem_c.dylib 0x996e0d4e thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x9263d0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x996f90ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x996f8e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x996e0d2a start_wqthread + 30
Thread 8:
0 libsystem_kernel.dylib 0x9263d0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x996f90ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x996f8e79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x996e0d2a start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x02b43f55 ecx: 0x95b40466 edx: 0x00000000
edi: 0x00000000 esi: 0xbfffef18 ebp: 0xbfffee58 esp: 0xbfffeda0
ss: 0x00000023 efl: 0x00210282 eip: 0x02b43f72 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000008
Logical CPU: 1Hi Daniel,
Could you post or send me ([email protected]) the entire crash log? I'll at least need the binaries section so I can properly symbolicate the log.
Thanks,
Chris -
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