HT4528 who does warranty replacement on iphone5 with verizon

I have a iphone 5 that is still within the one year warranty and purchased thru Verizon Wireless. The charge portion comes up with a warning that this charging cord is not authorized for this device. This is the cord that came with the iphone. Where do I take the phone, to Apple or Verizon?

U can take it to either verizon or apple. If u take it to verizon they will send it to apple for replacement/repair. I suggest take it to a apple store if u have one nearby.

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My one year warranty expired recently, a month ago my charger was replaced under warranty and it has only lasted a month and has broken again, does the replacement charger come with a new warranty or will i have to buy a new one?

Bought the phone on contract last January (late in january), had my charger replaced just after christmas and now it has stopped working again, its been about a month and a half and the replacement charger is broken, does the replacement charger come with a new warranty or will I have to buy a new charger? And if so, is there a charger that doesn't break easily (my problem is the the wire at the phone end of the cable seems to bunch and twist etc.)
thanks.

a warranty replacement if the donor is out of warranty has a new 90 days warranty from exchange date

Does Apple replace an iPhone With after damage at a discounted price?

Does Apple replace an iPhone 5 with water damage at a discounted price?

Apple will give you a replacement at a discounted price from the full retail price of the iPhone whether or not you have AppleCare. If you have AppleCare+ coverage, you will pay only the "deductible"; check the terms for your plan. If you do not have AppleCare+ on your iPhone, see:
http://www.apple.com/support/iphone/repair/
Regards.

Does anyone actually read contracts with Verizon or do you trust your rep will help?

This is my "verizon" experience. I've sent the following letter to various people with no response as of yet. I'm wondering if i'm the only person in the world that does not understand why it's perfectly acceptable to charge someone for service they are not getting? Any comments are appreciated. See my letter below:
Dear Verizon,
I’m an original Radiofone customer (mid 90’s). Then I was an Alltel customer. Then I became a Verizon customer. At peak, I had four lines I think. For the last few years, I’ve had three and most recently I’ve had two. My husband was moved to his office’s plan. We gladly paid the cancelled fee a few years ago for that as we wanted his number, although I probably could have asked nicely and you guys would have waived it as Verizon is so great to deal with, or they were.
Now his company line is with T-Mobile. I finally bit the bullet and left you guys. I didn’t want to but we have four lines, all unlimited minutes and text. One line has 2.5 gb of data and the other three have 500 mb of data. My bill is $110.00 a month. You can’t beat those prices. Although I’ve been having some issues like I can’t get phone calls in my house, even on Wi-Fi and I’m on my second tech call support of the day. I don’t have a contract, I own my phones outright and still own the Verizon phones I had (several actually) so I figured if I can’t get good service, I’m going back to Verizon. Well, that was before I got wind of Verizon’s “***** the customer on their way out the door” policy.
When I called a couple of weeks ago, I learned that one of my phones was in contract and one was out. We talked at great length about how the services are paid, for the month before, and she told me what my cancellation was ($75.00 since one phone was under contract still). I told her that I’d have the T-Mobile phones on Friday (July 12th) and I’d be porting over the lines then so I’d only owe $75.00 and a “few days of service, right”? “Yes, ma’am”, said the Verizon girl.
Fast forward to today, I have my $90.99 bill in my hand and called. I wanted the amount through the 12th of July so I could add it to the $75.00 cancellation fee and pay. That’s when I was informed I owe these lines through August 7th. I argued with the rep today, told her I had no intention of paying for service I do not have and had the girl informed me that I would be paying for the whole month, I would have waited till closer to the beginning of August to port the phones.
It was then when I was told, “Well, it’s in your contract”. Ok, maybe it is. Who reads these contracts? No one. Is there anything in it that’s negotiable? No. When I called to get the cancellation fee, this girl knew EXACTLY what I was doing and EXACTLY what day I would be porting the numbers. She knew I was calculating my last bill and at no time did she tell me that I would pay the whole month. If someone changes plans in the middle of a billing cycle, Verizon is MORE than happy to pro-rate that, but leave them and you are *******, is that the policy? Now that I’m unhappy with T-Mobile, my first thought was let’s all go back to Verizon as they are worth the extra money if it works like it should. What good is cheaper service if it doesn’t work? But I am absolutely livid right now and as things sit, Verizon will NEVER be an option for our family.
So here’s my plan. I’m going wait to see if you guys will do the ethical thing and pro-rate me for the month, ESPECIALLY since I was lied to or misled on the phone when I called to get the cancellation fee. Then I have a call into a finance manager in the family. I have every intention of paying the $75.00 cancellation fee but what sort of hit will my EXTREMELY high credit score take if I don’t pay this $90.99. We bought a truck a year or so ago and our credit rating was in the high 700’s and T-Mobile approved us for 10 lines minimum. I’m sort of thinking that a charge under $100 won’t affect me enough to worry about. If you aren’t going to pro-rate my bill, and please don’t take this as a threat, I will make it my life’s mission, and with the help of Facebook pages, to make sure everyone I know understands Verizon’s lopsided pro-rating policies and how they treat their customers because according to your reps, I should know better and should have read my contract (are you kidding me?). Bet I can get one million likes by the end of the year.
As you can tell, I’m pretty mad. Had I not called just prior to changing, I would think this is my fault and I should have known your policies, but that’s not the case. I called to get the policy and cancellation fee explained to me in detail and it wasn’t, ESPECIALLY since the rep had my porting date long before this bill generated. This all could have been prevented.
I await Verizon’s response.
Sincerely,
Stacy
>>Personal information and profanity removed<<
Message was edited by: Verizon Moderator

First of all, I am sure you will definitely get 1 million likes. There are several people who dislike Verizon, but even with 1 million likes, that still means less than 1% of their customer base. And I am sure several of those likes will be from "former" customers like yourself which would mean an even smaller percentage.
Maybe it happened different than you described, but the way you explained your story you did not ask for the policy on cancellation of service. You asked "I told her that I’d have the T-Mobile phones on Friday (July 12th) and I’d be porting over the lines then so I’d only owe $75.00 and a “few days of service, right”?" In this explanation, you are not asking about the policy. The statement is correct, problem with your question is you did not ask if Verizon bills for "partial months". Unless there is something you are leaving out, you also DID NOT ask for the policy on service cancellation. Yes, you would be paying for a "few days of service" but the smallest increment when you cancel service is to the end of your billing cycle. The ONLY time you ever receive a bill for a partial month is when you begin service with Verizon. NEVER when you are a current customer.
You said you talked "at great length" about how services are paid including I assume paying a month in advance for service which is how Verizon has done business for as long as I can remember. You also say your bill closes on the 7th of the month. Well that means Verizon would have "billed a month in advance" for your service on July 8th. Now you may have said you were porting on July 12, but Verizon does not have a crystal ball and not all customers follow thru with their plans. When you request a port from another provider, Verizon does not cancel your service UNTIL the port takes place. They do not cancel your service and then trust the port will proceed on the specified date. Since Verizon would have billed you for a "month in advance" on July 8, did you also ask if you would get a refund of a portion of your bill? You don't say you asked that question, but you may have done so. I assume you didn't, otherwise you would have pointed that out I suppose.
It is doubtful you will get any pro-rated credit on the remainder of the billing period, but good luck anyway.
I am in no way trying to be pro-Verizon here as I have been labeled more times than I can count. Just trying to point out Verizon's policies are easy to find in the contract. Also anyone on these forums would have been able to give you the correct information.
I am aware there are several people who claim to have been lied to by CS reps. Whether it is a lie or simply a misunderstanding, I don't know as it has NEVER happened to me in the many times I have interacted with CS. Of course, I try to research the question prior to asking CS if they give an answer which contradicts the contract or a "partial" answer which sounds like what you may have gotten when they confirmed you would be paying for a "few days of service, right". Technically, that statement is correct, but what they failed to explain to you was that you would have already been billed for a full month and would not get a refund. Technically when you spoke "at great length", this was explained to you, at least as you have mentioned in your story. As this part of the question may have been several minutes from your question about pro-rating, you may have thought it didn't apply. Quite possibly a simple misunderstanding, I have no way of knowing. Partial answers when you fail to ask the correct questions sometimes sound like lies.
Finally, good luck with your new provider if you choose to stay with them.

Does apple replace your phone (with problems and under warranty) with a new one or a refurbished one?

???

Use this site to check the build date using the Ser. #
http://www.chipmunk.nl/klantenservice/applemodel.html/
I had to exchange my 5 yesterday, and it was a NEW 5, NOT refurbished. Thank you.

Does trim replace some characters with control code versions in xml?

I am using trim to remove extra white space and linefeeds from xml files and it works fine except that occasionally it replaces xml close element symbols (>) with the control code > used to delineate a > symbol that is not to be interpreted as as the xml character. What gives here? I thought all trim did was eliminate leading and trailing characters whose code was greater than '\u0020'.
I am using Java 1.5 but this happened with 1.4 as well.

Yes,
<md.decideddate>20060612</md.decideddate>
apparently has the final '>' replaced by &gt.
This does not happen consistently and can only be seen when loaded to IE. The Framework that I am working with in Websphere sees the error but neither XMLSpy or Eclipse has a problem with the file.
Here's what I get when I load the file to IE:\
An invalid character was found in text content. Error processing resource 'file:///C:/Projects/Rex/testdata/input/content/R...
<md.dates><md.filedate>May 26, 2006</md.filedate><md.decideddate>20060526</md.decideddate&g...
I find this very strange.

Why does iCloud replace my bookmarks with our warning?

Why, without warning or notice, would Apple decide it's time to replace my current bookmarks with months/years old bookmarks?
How, how, how can I replace the bookmark file that exists on iCloud? Because this is getting absolutely ridiculous.
I honestly have no other way to tell Apple that I cannot stand this. And no other way to figure something out that I would imagine to be simple.
Please, please, please, please help me out! This is getting so unbelievably frustrating!!!!

You might try deleting the account, then adding it back with your new password. Before doing so, if you have any photo stream photos on your device that you wish to keep, save them to the camera roll (unless already there) by opening your my photo stream album, tap Edit, tap the photos, tap Share, tap Save to Camera Roll. Then go to Settings>iCloud, tap Delete Account, choose Delete from My iDevice when prompted (it will still be in iCloud), then sign back in with your new password and see it it's accepted this time.
If this works on your iOS device, go to System Preferences on your Mac, click Sign Out, choose Delete at all the prompts, then sign back in with your new password. Your iCloud data will reappear after a brief delay as it redownloads.

Does apple replace iphone 4 with refurb ones?

So i replaced my iphone 4 with another one because it had issues. I asked the genius employee if i will be getting a new or refurbished one. He told me i would be getting a new one. He also said that my old one will be sent to a fatory to be recycled "properly" Now a friend of mine said she is friend with 2 apple employees that said they replace it with refurb ones they just lie and say they give new ones.

I should correct you in that carriers seem to have a different return date than Apple does. Verizon has a 14 day policy, and Apple's is 30. I wish I remembered that when I bought my 4 since I could have returned it for a 4S...hm.
Also, there isn't really any way to tell the difference between New and Refurb, even when using SN# identification methods (build number, production week, etc.).
You'd also want to restore from a backup of the old device, to load app data, messages, contacts, etc. You wouldn't want to restore from backup, say if OP had purchased a new computer.

Does apple replace iphone 4s with broken screen?

I want to learn about the apple replacement program. thanks!

If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5s. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

In Brazil, does Apple replace Ipad 4 with problems with new or refurbished machines?

Today I left my Ipad 4 in the I place store in Fortaleza. They told me it will be replaced with a new one. Since the the "new" ipad does not come in an original apple box, I wonder if I will receive a new or refurbished one. I left a perct Ipad, except for the particle tha appear in the screen I use the app camera. The particple in the format of a lace also aa=pperas in the picture and movies.
Thanks.
Carmilva

Apple's warrnty say it would be replaced wit a new or refurbished iPad. It will be a refurb in a brown box. Speak tothe store manager.
 Cheers, Tom

Does anyone else have issues with Verizon LTE service on the new iPad?

I have the new iPad. I have noticed that issues with the LTE signal have gotten progressively worse. When my iPad is sitting in 1 spot it will switch from 3 bars, to no service, to 3 bars, and so fourth. I might be on a website, or in an app that is using data and it works great. Then at random it says No Service again. I just added my iPad to my Verizon account with their new family data plan, so they sent me a brand new SIM card. I feel like I can rule that out.
I just want to know if anybody else has an issue with their iPad dropping service at random and jumping all over the board. I also have an iPhone on Verizon and it is with me always, I never have this problem with the iPhone. My iPad will say No Service but my iPhone will show nearly full service.
Just to add, I have switched off LTE for periods of time to see if things change. (that way both my iPhone and iPad are on 3G so I can compare) Things are no different when just running LTE.
Any thoughts would be appreciated. I am under warrenty and I have Apple Care. I hate taking stuff in and replacing it if I don't need to.
I am also signed up with a developer account through Apple, and my iPad has iOS 6 beta. This problem did not start with the beta software. It was the case before and after. I guess I was hoping if it was an issue Apple would address it with one of the revisions in iOS 6, but now I am starting to wonder if it is hardware.
Thank you.

Try looking/posting here.
Adobe Support
Adobe Forums

Does a new iPhone 4 with verizon insurance come with iOS 6

Ok so i currently have a iphone 4 with ios 7 and is a little laggy but it also has a cracked screen, So if i have Verizon Insurance and they send me a new iphone 4 will it come with ios 6?, which runs alot better on the iphone 4.

raymond73 wrote:
Quite true. But most vendors will NOT go to the trouble to update to the current OS on a device. It is too time consuming.
The devices are going to be refurbished. It all depends on when they got refurbished. If they were done before the release of iOS 7, they won't have it. Anything refurbished since then, will have it. However, it's impossible to know what their stock levels are.
Best of luck.

Does any one have problems with verizon email ? Mainly with email folders .

I have an ipad2 and can not get any folder besides inbox and trash on my ipad .. It seems to be because I have to use yahoo.verizon server.. I have tried to sync the ipad several times but do not get folders that are on my Dell desktop running Windows 7.

If the Verizon account is a POP account, then it will not sync folders from your PC. Those could just be local folders that your mail client lets you create on the computer. Those will not sync to the iPad.
If you go to your email account in the Mail app and look at the window where your inbox, trash folder folders are - if there is an Edit button at the top of the window - tap that and then tap Add Mailbox at the bottom.
If the Edit button is not there - you cannot create folders on the iPad. Your email account is not IMAP. Only IMAP email accounts can create folders on the iPad. Any folders that you would already have in an IMAP account would sync to the device as well.
Why you are not seeing a sent folder is odd .... Have you sent email from this account yet?

Does apple replace iphones with cracked screens?

Does apple replace iphone 5c with a cracked screen ?

If you purchased the extended care plan, AppleCare+, then they'll replace it for essentially any reason by turning in your damaged phone and $79. Otherwise, no.

Does apple replace iPhone 5 the used one with refurbished one

I got replaced my Iphone5 with some issues and when i set my back up data
I need to log in my Apple ID... and It just popped up with unknown apple ID.. even it was not one ID.. there were couple of different ID...
so.. i thought maybe the ID were preveous owners?
I did not want to get refurbished phone..;; coz I already had the issue with my phone before... and I dont want to go through AGAIN!!!
Is it normally? Apple use refurbished one to replacement?? and.. even.. It looks like not a one time they replace with this iphone5...

Yes, Apple replaces defective phones with refurbished ones. However they wipe them clean, and guarantee they have no flaws before giving them to customers.
Is very unlikely they would leave someone elses Apple ID on it.
There were some issues with the iTunes and Apple stores that may have been responsible for odd apple iDs popping up, as several users reported as much.

HT4528 who does warranty replacement on iphone5 with verizon

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