HT4623 my iphone 5 is not getting audio during calls, im not hearing anything unless i put it on speaker. Can you help me is this a software problem its very annoying for every call i dial or recieve i have to put on speaker. Please help me apple please.

my iphone 5 is not getting audio during calls, im not hearing anything unless i put it on speaker. Can you help me is this a software problem its very annoying for every call i dial or recieve i have to put on speaker. Please help me apple please.

There's a whole lot to read in your post, and frankly I have not read it all.
Having said that, this troubleshooting guide should help:
http://support.apple.com/kb/TS1538
In particular, pay attention to the mobile device support sections near the bottom, assuming you have already done the items above it.

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