HT4623 Since I upgraded my iPad to ios7' I can't get on FaceTime or iMessage. It asks me to sign in with Apple ID . I do that and I get could not sign in. "Please check network connection and try again
I can't get FaceTime or iMessage to work since I upgraded to iOS 7
Hello there, Vonnancy.
The following Knowledge Base article goes over some troubleshooting methods for trying to resolve connectivity issues with Messages and FaceTime:
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.
Similar Messages
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my facetime wont open it askes to verify email i gort the email verified it and then i wait for awhile than i get a message saying that facetime couldnt verify email and to check network connectivity but i am connected to the internet. what do i need to do to get my factime working again?
Hey Desireeesamaroon,
Thanks for the question. I understand that you are experiencing issues with FaceTime on your Mac. The following resource may help you troubleshoot these issues:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Thanks,
Matt M. -
When trying to activate FaceTime, get code " Could not sign in.Please check network connections and try again".Wi fi is strong and can access everything else.Any advice?
Hello
Try this... I had the same problem and this worked for me.
Go to your system preferences → network → make sure WI-FI selected → advanced → DNS tab. Add 8.8.8.8 to the DNS servers. Go back to FaceTime and try to verify your account again.
Good luck! -
Facetime error on imac, could not sign in please check network connection and try again
hi can somebody please help me solve this issue. i have downloaded facetime to my imac running snow leopard, when i log in with apple account it loads for ages then says (could not sign in. check network connection and try again). help please
Hi skenneth,
Here are some troubleshooting steps I would recommend:
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Cheers!
- Ari -
I get the above error when I try to activate iMessage or face time on my iPhone 5 iOS 7.0.2.
I too faced the same problem . I was using imessage in ios6 and when i upgraded , There were issues like ,
check network connections and Try again . , Connect to itunes for Push notifications . It was irritating and annoying for everyone i guess
Steps to Resolve the i meeage issue
1) Connect your phone to P.C and Back up your datas to P.C via I tunes
2) Once the back up is complete . Connect your phonbe to Wifi or 3G cellular network and Boldly go to Settings-->General --> Reset--> Erase all datas
( Do not worry if you had backed up your datas )
3) Iphone will reboot . it will take some time
4) Then your iphone will start . Click next and you will be prompted for i message activation . Give your apple id and Sign in
5)Keep your phone connected . In P.C you will be prompted if you want to restore ( EOther wise go to I tunes --> File --> Device--> Restore back up
It really worked for me .
Hope this is clear.
Thanks -
When trying to activate facetime get the message i get "could not sign in. Please check network connections
My Apple ID is correct
tried with a new apple Id ...doesn't work neither
My connection is correct..;
I ve seen that this issue is frequent within mac users
Can anyone bring some help?
Thank youHello
Try this... I had the same problem and this worked for me.
Go to your system preferences → network → make sure WI-FI selected → advanced → DNS tab. Add 8.8.8.8 to the DNS servers. Go back to FaceTime and try to verify your account again.
Good luck! -
I am having trouble connect to the app store, the error I am given is - Cannot conntect to the Store. A secure connection could not be established. Please check your Date & Time settings. - I checked my date and time settings and also shut down my Ipod touch.
See:
Can't connect to the iTunes Store
Also, besides the time and date being correct make sure the time zone is also correct. Also, if yo have iOS 5, make sure date&Time is set to Automatic. -
I have tried turning off my iPad and the wifi. I don't know what else to do or try.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
Cheers, Tom -
Processor: Intel Core i7 2.9 Ghz
Memory: 8GB 1600Mhz DDR3
HDD: 1TB (5400rpm)
Graphics: Intel HD Graphics 4000Not sure if you have tried adding 8.8.8.8 to the DNS servers yet or if your messages app is a problem as well. for me the only fix was as follows:
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/IdentityServices
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer, empty the Trash, and test.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Basically drag the items in the identityservices folder to trash log out, log back in, empty trash, start messages or facetime!!
GOOD LUCK! -
Please help! Thanks!!!
Hello
Try this... I had the same problem and this worked for me.
Go to your system preferences → network → make sure WI-FI selected → advanced → DNS tab. Add 8.8.8.8 to the DNS servers. Go back to FaceTime and try to verify your account again.
Good luck! -
HT4623 Since I upgraded my iPad to iOS7 my wallpaper on the home screen is fuzzy and won't set?
Is there a fix for the iPad after I have upgraded to the iOS7 my home screen wallpaper won't set and is all blurry?
Try this. Go to Settings>General>Accessibility>Reduce Motion>Off. Then go to Settings>Wallpaper and Brightness and selet your wallpaper again - or try scaling the wallpaper again that you are currently using. If you have enlarged the wallpaper too much, then you lose resolution because you are enlarging the pixels and that makes the photos look burry.
Something else that you can try is to reset the iPad. Hold down on the sleep and home buttons at the same time until the Apple logo appears on the screen. After the iPad restarts, see what the background looks like. -
Can Not Sign In to FaceTime - states check network connection and try again - but network is fine.
I repeatedly keep getting notified: Could Not Sign In. Please check network connection and try again. When trying to log into FaceTime. Also note that click FaceTime on bar that Preferences is not highlighted by light gray. I can log into my apple ID okay and log in to write this comment without any problem. I am trying to talk with my Grandkids in England from Arizona on the iPads that I sent to each of them from my iMac. What am I doing wrong - have been repeatedly trying for past three hours.
Grandpa is needed!Hi RVBob,
Sometimes firewalls cause trouble with Facetime, iMessage and other Apple apps - please try to open these ports from your router firewall (or ask somebody to do it if you don't know how).
Enable port forwarding on the following ports to use FaceTime and iMessage on a restricted network.
Ports
FaceTime
iMessage
80 (TCP)
√
√
443 (TCP)
√
√
3478 through 3497 (UDP)
√
5223 (TCP)
√
√
16384 through 16387 (UDP)
√
16393 through 16402 (UDP)
√ -
My daughters Ipod .7, the facetime keeps saying, Could not sign in, please check your network connection or try again. I checked the network on it, and it says connected. any other options?
FaceTime, Game Center, Messages: Troubleshooting sign in issues
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After downloadinf iso 7 my imessage and facetime will not activate. It says to sign in using itunes password then when I try imessage says it could not sign in please check network connection. My network says its connected??????
see if this helps
http://support.apple.com/kb/TS4268
Peace, Clyde -
Face time will not connect error message "Please check network conections and Try again" message appears but I'm connected to the internet?
Hey sergioo9,
Thanks for the question. Based on what you stated, it seems like you are having trouble signing into Messages on OSX. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
FaceTime, Game Center, Messages: Troubleshooting sign in issues - Apple Support
Thanks for using Apple Support Communities.
Cheers,
Mario
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