HT4859 Can't access my files uploaded to iCloud, yet iCloud shows 2 out of 5 gigs used. How can I access my files?

I recently had an issues with my old iPhone 4s. I took it in to the apple store but the night before made sure I backed up my files to iCloud. After doing so I made sure my files were backed up because it went from 0 of 5 gigs to 2 of 5 gigs used. When I got my new phone, also an 4s, I tried to recover my contacts and pictures from iCloud, yet nothing happened. When I logged into icloud.com it shows no old contacts, actually none at all. I also can't figure out how to access my old pictures and files on icloud.com. When I go to icloud's settings on my iPhone it clearly shows 2 gigs of files yet when I try to restore the files to my new phone nothing actually gets added to the new phone. How can I access these files???? Anyone have any idea??

just tried restoring from backup and it didn't list it as one of the backup options after i wipe out the iphone yet for some reason it shows up when i go through settings>>>manage storage. thanks anyway. i may have to bite the bullet and sit and wait for a few hours at the apple store, argh...

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