HT4859 i restarted my iphone and downloaded the new itunes and when my phone restored it backed up from back in april of last year how do i get it back to current settings?

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You need to delete the trial & then reinstall from the boxed DVD or the Mac App Store. The files to delete are the iWork ’09 folder from the main HD > Applications; the iWork ’09 folder in HD > Library > Application Support & the individual iWork application plist files found in HD > Users > (your account) > Library > Preferences for each user. Yvan Koenig has written an AppleScript that removes the files. You can find it on his box.com account in for_iWork'09 > other_iWork'09 items > uninstall iWork '09.zip.

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I need to install iWork 09 so I can open the many pages document files that will NOT open under the new pages 5. Mavericks will not accept an install from my iWork's 09 CD. How do I get around this?

I need to install iWork 09 so I can open the many pages document files that will NOT open under the new pages 5. Mavericks will not accept an install from my iWork's 09 CD. How do I get around this?

Hi, I'm helping StringSinger2 with this problem.
The previously installed version is Pages 3.0.3 (the same as from iWork 08). This version (Pages 3.0.3/iWork 08) is incompatible with Pages 5.
That is why it would be helpful to install iWork 09, which is the version between the two. It will open the older 08 files, and its saved files are readable by the new Pages5.
SO...
When I try to install iWorks 09 from my retail DVD the error message is "the installer is damaged". (I know the dvd is good, I installed iWorks09 to my laptop today.) Is the "installer" part of the system files? And - If that is damaged is there a patch for that?
Many Thanks!

I have downloaded the new itunes but when I go to open it, it says "run time error"? it also says an application has made an attempt to upload this file incorrectly?

I just downloaded the new itunes so I can sync music to my iphone 5 and when I go to open the new itunes, a message pops up that says "Run time Error, an application has made an attempt to upload this file incorrectly"?

Hello there, tmiller25.
The following Knowledge Base article offers up some great steps for troubleshooting your issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

HT1386 how to sync iphone to itunes ??? i have recently downloaded the new itunes then when i connect my iphone to my laptop there is no iphone sign and does not sync

Ive tried everything but its still not working i have connected my iphone and it shows the pictured going into my laptop but it does not come up in itunes
Does anyone know why ??? it started happening when i installed the new itunes i first thought something went wrong so i just deleted it and installed itunes again but its the same

Hello Zozo1799,
I understand that your iPhone 4s is not recognized by iTunes. The following article may help to resolve your issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks,
Matt M.

Im trying to download the new itunes so i can use my iphone 5 , however , the new itunes requires Mac OS X 10.6.8 or later and i cant seem to install that onto my imac even after searching for the new update (my imac is currently on 10.5.8.

.Im trying to download the new itunes so i can use my iphone 5 , however , the new itunes requires Mac OS X 10.6.8 or later and i cant seem to install that onto my imac even after searching for the new update (my imac is currently on 10.5.8.

You have already seen that you cannot load the new iTunes into your 10.5.8, so as Neil says, you need Snow Leopard (current cost £14). And you'll probably need to update the disc you buy via the combo update, though that is free.
As far as the new iTunes is concerned, there's been a certain amount of grumbling so you may want to study the forums before you update. The main problem has been with album artwork which does not transfer easily.

I have a 3G iphone. I just tried to download the new itunes and lost all my itunes I had. I tried to transfer them from my computer but can't. How can I and what do I do to get the ones I bought before and now have lost.

I have a 3G iphone. I just tried to download the new itunes and lost all my itunes I had. I tried to transfer them from my computer but can't. How can I and what do I do to get the ones I bought before and now have lost.

It has always been very basic to always maintain a backup copy of your computer.
Use your backup copy to put everything back.
If for some reason you have failed to maintain a backup ( not good), then you can transfer itunes purchases from an ipod/iphone/ipad: File>Transfer Purchases

I have just downloaded the new itunes and now trying to update my iphone 3GS but it just freezes whilst 'backing up'. help?

I have downloaded the new itunes and now wanting to update my Iphone 3gs to the IOS 5. It just seems to stop whilst backing it up and not completing. My computer is windows 7..
helllpp

That's happening to me and I have Windows XL

I cannot download the new itunes nor can I update my iphone and ipad.

I cannot download the new itunes nor can I update my iphone and ipad. I constantly get an error everytime I try to download anything from apple.

What error?
Without details it is almost impossible to offer assistance.

TS3212 downloaded the new itunes and now my iphone will not sync. Indicates it is not supported by the software

Iphone does not work with the new itunes download

Well before I downloaded the new itunes I clicked the box that dis-engages the auto sync everytime I connect my iphone to the usb coed. Now when downloaded the new itunes it displayed a message saying the iphone could not be connected because it hadn't been started?

My iPhone 3Gs is now no longer a recognised device on iTunes after I downloaded the new iTunes with iCloud software, but it does recognise my iPad2??

My iPhone 3Gs is now no longer a recognised device on iTunes after I downloaded the new iTunes with iCloud software, but it does recognise my iPad2??
I run both Mac and a PC and have iTunes on both, which has previously recognised my iPhone. I had updated my Mac with the new iTunes software with iCloud and updated my iPad2 just yesterday. I then wanted to do the same with my iPhone today, but my Mac wouldn't recognise the device so I tried it on my PC, which recognised the phone but told me I needed to update my iTunes and this in turn wanted to update my iPhone software. After completing all this and restarting, my iPhone now shows the iTunes icon with the USB plug pointing towards it, obviously wanting me to plug it in to my computer to re-connect with iTunes, but now neither of my computers recognise my iPhone and my PC states an 'Unknown Device'. My Mac doesn't even see it. Can anyone help as I really need to get my phone working?? Thanks

Hold down the Home and Power button for 20 seconds. And try to update again.
Also read and follow this:
http://www.apple.com/support/iphone/assistant/restore/

I updated my 4s to ios7 and the phone is now completly dead. I tried to restore it with the new itunes but it won't restore. If you can't get the download be glad! Anyone have any ideas other than going out and buying a new Samsung phone?

I updated my 4s to ios7 and the phone is now completly dead. I tried to restore it with the new itunes but it won't restore. If you can't get the download be glad! Anyone have any ideas other than going out and buying a new Samsung phone? I don't really need a paper weight.

No not jailbroken. After the update which took about 45 minutes. The phone went black. Dead. Wouldn't restart. Using the new itunes I tried to restore it. It went through the motions; the white Apple and progress bar appeared on the iphone screen. Then I got a message "Itunes has detected an iphone in recovery mode. You must restore this iphone before it can be used with itunes." Then the phone went completly dead again. I Repeated the process and got the same results. Is there another way to restore the phone if it's dead, besides itunes?

In order to download the new iTunes update I have to enter my administrator name and password. When I enter the correct name password it won't put me through. How do I fix this?

In order to download the new iTunes update I have to enter my administrator name and password. I am having trouble.

Hi johnsherrard,
If your iPhone is currently disabled due to a password issue, you may find the following article helpful:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Regards,
- Brenden

Just downloaded the new iTunes and now iTunes won't open at all. MacBook Pro user

Downloaded the new iTunes a few hours ago, and now after a few restarts, I get no response at all when clicking on itunes.

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.

HT1338 My iTunes won't let me connect my iPhone because it says I need an updated iTunes, but when I try to download the new iTunes, it says that my Mac software (10.5.8) is too old. However, there are no software updates available. What can I do?

My iTunes won't let me connect my iPhone because it says I need an updated iTunes, but when I try to download the new iTunes, it says that my Mac software (10.5.8) is too old. However, there are no software updates available. What can I do?

It depends on what iPhone you have.
If it's an iPhone 4S or earlier, click here.
If it's an iPhone 5, you need to buy a Mac OS X 10.6 DVD, and that requires an Intel Mac with at least 1GB RAM.
(73384)

Hi I am trying to download the new itunes 11 but it saying an error is occurred and wont download?

Hi I am trying to download the new itunes 11 but it saying an error is occurred and wont download?

Be patient! Apple's servers are currently inundated. Try again later or tomorrow!

HT4859 i restarted my iphone and downloaded the new itunes and when my phone restored it backed up from back in april of last year how do i get it back to current settings?

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