HT4859 My ipad is backed up to the cloud. I had to do a restore, but now I can't find my photos. Can I retrieve them anywhere?

My son used a passcode, but then forgot what it was. I had to do a complete restore. However, I know the Ipad had been sync'd with iCloud. Aren't my pictures in the Cloud? How do I retrieve them if they are? If they are not, then what??
Cathy

Many users seem to have lost photos doing a restore of a device from an icloud backup. I don't know why some backups seem to not have photos, unless they were not in the camera roll. But, it seems they are gone unless you have been following the suggested practice of always periodically syncing photos on a device to a computer, much the same way you'd sync photos from a digital camera to a computer for archiving.
The link describes the process...
iOS: Importing personal photos and videos from iOS devices to your computer

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I can't get my iPad to back up to the cloud manually or automatically

I cannot get my iPad to back up to the cloud manually or automatically. It always has before, now it hasn't since August 27th. What is wrong?

Hey carolfromgrandisland,
Thanks for the follow up. If you are receiving a specific error message when attempting to create an iCloud backup, check out the following resource:
iCloud: Understanding Backup alert messages
http://support.apple.com/kb/TS4576
If your issue persists you may find more information by using another one of Apple's support channels - https://getsupport.apple.com/GetproductgroupList.action
Thanks,
Matt M.

HT1349 I've got a dent on my iPad 2 back casing near the head phone socket it's not huge but it's really bugging me , would I get a replacement iPad?

I had a very small dent when I got the iPad for my birthday under a week ago and now it's got bigger, is there any chance of getting either a replacement back case or a new iPad without a dent?

I would act soon if it really bothers you. Your unconditional return/exchange period is 14 days from receipt. After that, it would be a warranty issue, and if determined to be purely cosmetic, might not get any action at all. And if determined worthy of replacement, the normal thing for a warranty replacement is a factory refurbished unit, not a brand new one.
If within your 14 days, you could just take it in to an Apple store and swap it for a new one (there is no longer any restocking fees if returning or exchanging within that 14 day window).

My iPad will not back up on the cloud or on my PC or on my brand new iMac

IS there any fix for an iPad 2 that will not back up. I have tried the cloud back up and on the pc I originally paired with the iPad. I just bought a new iMac and it will not sync on it even though I went I went through the authorizing process. As a result of not backing up I cannot upgrade to IOS 6

When trying to sync with iMac I got the following: attempting to copy to disk IMacintosh HD failed. Unknown error (oXe8004002)
When trying to back up on the cloud, the back up time bar went to about 3/4 of the way to finishing and stopped. The message said that it could not be backed up.
When I previously tried to download IOS 6 using the PC, I had originally synced with the iPad, it looked like it loaded the IOS6, but crashed during the back up phase.
When I go to iCloud.com, it asked me to set up the devise, but when I go to settings it shows my account number and the list of mail, calendar, etc. that is synced

I ripped a new CD to iTunes and backed up to the cloud. The songs are already on my iPhone 4S, but I can't get them on my iPad. I already connected the iPad to my laptop and selected "Sync with the iPad over Wi-Fi". On the iPad I forced a Sync. Help!

I ripped a new CD to iTunes and backed up to the cloud. The songs are already on my iPhone 4S, but I can't get them on my iPad. I already connected the iPad to my laptop and selected "Sync with the iPad over Wi-Fi". On the iPad I forced a Sync. Help!

Try deleting and redownloading by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

I have a new iPad and tried to set up as new, then realized i needed to sign in as an existing itunes user. I reset my new ipad as new, but now when I sign in using my existing ipad it backs up to the new one I just set up. I need my itunes on new iTune

I have a new iPad and tried to set up as new, then realized i needed to sign in as an existing itunes user. I reset my new ipad as new, but now when I sign in using my existing ipad it backs up to the new one I just set up. I need my itunes account on my new ipad. help

You want to restore from the backup. Do not set up as new. You can read the article that Tom posted above, but it really is pretty simple.
Transfer any purchases from the old iPad into iTunes, backup the old iPad in iTunes and them sync one more time.
Connect the new iPad and when prompted during activation, restore from the backup that you just created and then sync with iTunes.
The new iPad should be identical to the old iPad, but you will have to enter some passwords again on the new device.
Transfer purchases.
http://support.apple.com/kb/HT1848
How to backup and restore from a backup
http://support.apple.com/kb/HT1766

HT4847 Can I have multiple users's family devices backed up to the cloud e.g. 2 iPhones and 2 iPads under the same iTunes account

Just got a second iPad for the home.
Can I have multiple users's family devices backed up to the cloud e.g. 2 iPhones and 2 iPads under the same iTunes account?

Yes, but it's not usually recommended to share an iCloud account within a family. If you do, any data you sync with iCloud will be merged and you, for example, will end up with each other's contacts and calendars on your devices. Also, any action taken on one device (such as adding or deleting a contact) will be replicated on the other devices. You will also all be sharing the same 5GB of free storage for all your data and device backups.
Normally it's best to use separate iCloud accounts for each person's devices. This will keep your data separated, and allow each person to have their own free 5GB of storage. You can continue to share the same iTunes ID within the family; the ID you use for iCloud does not need to be the same as the one your use for iTunes purchasing. (Each person should also use a separate ID on their devices for iMessage and FaceTime to avoid getting each other's text messages and FaceTime calls.)

HT4906 i have icloud on my mac and iPad. I took pictures, downloaded them to my ipad and backed them up on the iPad. I want to get them from the cloud to my mac. I go to system preferences, iCloud and see that photo stream is greyed out. it says I n

I have photos on my ipad and backed up to the icloud. I go to try to get them from the icloud to my mac pro and it says I need iphoto updatte, but when I go to update iphote it says no update available. what do I do to get my photos onto my computer from icloud

this article explains how to set it up and describes the requirements for different features
http://www.apple.com/icloud/setup/
LN

I previously had an iPad 4 but have now got the Air. Everything was backed up to the cloud but my various photo albums do not contain all my photos. It just says downloading but it never happens.

I have just upgraded to the Air but am having trouble with my photos. Everything was backed up to the cloud before I set up the new iPad but many of my photo albums are empty or contain only one or two pictures and it says it is downloading but nothing happens. I upgraded from a 4. I have had all the iPads and have never had this problem before. Can anyone help please?

reset all settings
settings-general-reset-reset all settings
now reconnect to wifi
settings- wifi- click network name- enter password - join
Peace, Clyde

Can't get my iPad to back up to the iCloud.

I can't get my iPad to back up to the iCloud. My iPhone backs up regularly and there is no iCloud storage space issue. It won't even back up when I hit the "Back Up Now" button. The iCloud Backup button has been selected and the Wifi is working. The message I receive when I hit the "Back Up Now" button is "The last backup could not be completed. Last Backup: Never."

Hello CapeBretonRocks,
The following article provides some useful troubleshooting steps that can help get your iPad backed up to iCloud.
iCloud: Troubleshooting creating an iCloud backup
http://support.apple.com/kb/TS3992
Cheers,
Allen

I have successfully updated my iPad, but after nearly 36 hours of backing up to the "cloud" received message saying backup could not be completed. I even purchased more GB's! What do I do now?

I have successfully updated my iPad, but back up to the cloud after nearly 36 hrs failed. I even purchased additional GB's. what do I do now?

go to settings/icloud/storage and backup and verify avialable storage space.
Reboot ipad,
Try backing up again

HT4859 My phone was stolen. I synced with my computer and lost some pictures that are backed up on the cloud. How do I get pics from the cloud that are not in my photostream?

My phone was stolen. I first backe up from the icloud but then synced with my computer and lost some pictures that are backed up on the cloud. How do I get pics from my old phone which are backed up on the cloud but are not in my photostream?

If you have an iCloud backup, restore it to your phone as explained here: https://support.apple.com/kb/ph12521. If you have a backup on your computer instead, restore it to your phone by connecting your phone to your computer, opening iTunes and going to File>Devices>Restore from Backup.

HT4859 I recently had to restore my phone to factory settings - I did a back up first but now my phone doesn't work, where can I find my contacts? Where can I find the back up?

I recently had to restore my phone to factory settings - I did a back up first but now my phone doesn't work, where can I find my contacts? Where can I find the back up?

Did you try restoring your iCloud backup?

How can I find our photos on our iPad they are not in photo stream but have been sent from the iPhone over icloud, how can I find our photos on our iPad they are not in photo stream but have been sent from the iPhone over icloud

how can I find our photos on our iPad they are not in photo stream but have been sent from our iPhone over icloud

Hi...
Tap the Photos icon in the Dock at the bottom of of the screen.
If you don't see the photos there, tap Settings > iCloud
Turn Photo Stream off then back on then restart your iPad.
Hold the power button until "slide to power off" appears. Slide to power off. After it is off, press the power button to turn it back on

TS1702 I'm not able to update Smurf's Village. Tried most of the things proposed on the net including restarting the iPad and trying syncing with the computer. Had a similar issue with another application. Had to delete and reinstall it, with all history

I'm not able to update Smurf's Village. Tried most of the things proposed on the net including restarting the iPad and trying syncing with the computer. Had a similar issue with another application. Had to delete and reinstall it, with all history lost.
Tried following up with the developer's instruction. Didn't help. Developer suggested contacting Apple if their instruction didn't work. Tried the various methods recommended on the Apple site. Same result.

Telling is that you tried most of the things on the net doesn't tell us exactly what you did try, so we are all still left to guess .....
Sign out of your account, restart the iPad and then sign in again.
Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>Store>Sign in and then try to update again
If that doesnt work - go to Settings>General>Date and Time - set the date ahead by a few months. Try to update again. If you get an error message of any kind - go back and change the date and time to automatic again. Then try again.
If that doesn't work, restart your router and reboot the iPad.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

HT4859 My ipad is backed up to the cloud. I had to do a restore, but now I can't find my photos. Can I retrieve them anywhere?

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