HT4972 why cant i update my 4.2 iphone

I tried to update iphone on itunes but it will backup my phone and never finish with process

Hi lillianiauk,
Thanks for using Apple Support Communities.  If you're unable to complete a backup of your iPhone before updating, I would recommend the steps in this article:
iOS: Troubleshooting backup issues in iTunes
http://support.apple.com/kb/ts2529
Cheers,
- Ari

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