HT4993 I can only talk on my iphone 5 if i put it on speaker or use earphones, because the other person cant hear me. Any suggestions?
I can only talk on my iphone 5 if i put it on speaker or use earphones, because the other person cant hear me. Any suggestions?
Make a appointment with the Genius Bar at apple. If it is still under the 1 yr warranty it will be replaced free of charge. Or if you have AppleCare you should be covered.
Similar Messages
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When I'm on facetime the other person cant hear me but I can hear them. Why is this?
when I'm on facetime the other person cant hear me but I can hear them. Why is this?
Make sure youe volume is turned up and your microphone isn't muted.
Jackson -
I have an original iPhone running version 2.2.1. I wish to get rid of the phone, but before discarding it I want to remove the email records, phone book information, and photos. I would like to leave the other apps in place. Any suggestions?
Delete you mail account on the phone and disable to sync your mail account in the info pane in iTunes with your phone connected, same for contacts. Also deselect photo syncing in the photo pane. After the following sync, your mail, contact and photos should be gone.
Photos inside the camera roll have to be deleted on the phone.
Remember, that apps only can be used with the account they were bought with. If the phone will be set up with a different iTunes account, all of your apps will be removed.
Message was edited by: Ingo2711 -
I have 11 tabs in my homepage, but only the first tab will work, unless I close out Firefox and restart it. It usually takes three to six restarts before it works correctly and I can use the other tabs. However, if I have to restart again, it usually reverts back to only one tab working, and I have to keep restarting until it clears up once again.
The tabs all look like they should function, and when I click on one, it seems to become active, but the screen does not change, and I am stuck with the same tab, no matter which one I click on.Unfortunately, that is not the problem. I double checked; I do not have that option selected. Also, even after the tab is selected, it does not load. Nothing at all happens.
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So, i recieve a new TODAY due to my other ones software stuffing up due to a stuff up in the new software update. Alls well and good, i leave the store drive home which is a hours drive mind you, make a phone call we talk for a while, it cuts out. I didnt think anything of it. Next phone call the person im speaking with cant hear me, 5 phone calls later i turn on speaker phone horray they can hear me. WHAT IS GOING ON??? I have had that many problems with my iphones but this is behond a joke...brand new phone thats already not working!!!!! I've tried to restore it and do everything i can but its not fixing anything. Im hoping someone out there can help because im done with Apple after this because this ludacris. Thanks in advanced :-)
If you've had it for less than a year, then it's still under warranty. Take it to an Apple store or an authorized service facility. See http://support.apple.com/kb/HT1434
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I checked out the home sharing even turn it off and when I try to d/l or update anything my daughters ID comes up I tried signing out of my account. It has all my information but as soon as I try to d/l or update her info comes up HELP!
Store > Sign Out.
Then sign in with the correct ID. -
IPhone 5 iOS 7.1.4 Call failed every time when the other person hung up before me
iPhone 5 iOS 7.0.4 says Call failed every time when the other person hung up before me,
Is there anything I can do to about that please?Hey there Yonidawit,
It sounds like you are are getting a message saying that the call failed, when the person you are talking to hangs up. I have a few things to recommend here. First close all the open apps:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that restart the phone and test it out again:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If that does not resolve it, try resetting your network settings:
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
previously connected Wi-Fi networks and passwords
recently used Bluetooth accessories
VPN and APN settings
From: iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
If the issue persists, I would next backup your device to iTunes, and restore it:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Regards,
Sterling -
When using Facetime.. the other person can see and hear me, but I can't hear or see them.. Does anyone have any solutions?? The only thing I can see is a still picture of them
Hi mduggan,
Thanks for visiting Apple Support Communities.
If the other person can't see you during a FaceTime call, first use the Camera app on the iPhone to make sure the camera is working properly. If you don't see an image when using the Camera app, try these troubleshooting steps first:
If the screen shows a closed lens or black image, force quit the Camera app.
Ensure the camera lens is clean and free from any obstructions. Use a microfiber polishing cloth to clean the lens.
Cases can interfere with the camera and the flash. Try gently cleaning the lens with a clean dry cloth or removing the case if you see image or color-quality issues with photos.
Try turning iPhone off and then back on.
If your iPhone has a front and rear camera, try switching between them to verify if the issue persists on both.
You can find these steps and more information here:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If the camera is working normally, next troubleshoot FaceTime using the steps in this article:
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
All the best,
Jeremy -
Using FaceTime between 2 iPhone 4s I can hear the other person but we only see ourselves, how do we see the other person
Once the connection is made you should automatically see the other person full screen, with a small inset picture of yourself. Normally you only see yourself full screen after you initiate the call prior to the other person accepting it. Are you both connected to wi-fi and are you initiating the call by tapping the FaceTime button on the other person's contact?
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My win7 does not browse through my iphone3gs, it can only see pics on iphone. what can i do?
my win7 does not browse through my iphone3gs, it can only see pics on iphone. what can i do?
i want my bluetooth to work with non apple products.
my safari does not download many webpages. give me suggestions for soln pleaseHi julianrpoma,
I apologize, I'm a bit unclear what you mean when you say you cannot access it, and/or how a new iPhone was set up with an old account. If your Apple ID/iCloud account is now different, you may want to try changing the iCloud settings, as well as any other Apple ID settings, as outlined in the following article (apologies if that is what you are currently doing):
iCloud
iOS 6 and later: Go to Settings > iCloud.
If you signed out before changing your Apple ID, enter your current Apple ID to sign in. The data from your iCloud account will download to your device.
If you're still signed in with your previous Apple ID:
Scroll down and tap Delete Account. Depending on what iCloud options are turned on, you'll be asked to confirm that you want to delete data from your device. To confirm, tap Delete. (If you're using iOS 7 and have Find My iPhone turned on, you'll be asked to enter the password for your previous Apple ID. Enter the password, then tap Turn Off.) The data will be deleted from your device, but not from iCloud.
Enter your current Apple ID to sign in. The data from your iCloud account will download again to your device.
Apple ID: What to do after you change your Apple ID - Apple Support
If you are still having issues, as this is a new iPhone you may want to try restoring it to factory settings and setting it up as new, including your correct updated account information:
Use iTunes to restore your iOS device to factory settings - Apple Support
Regards,
- Brenden -
I Just bought a second hand iPhone 4S I am having issues with the hearing during incoming and outgoing calls, I have turned the volume up and checked my settings but I still have trouble hearing the other person speak. It works if it's on speaker or if I have headphones plugged in. I need help desperately!!!!! Any suggestions on what to do???
Hey Itsanaasaunders,
Thanks for the question. I understand that you are experiencing issues hearing sound while on a call (receiver wise, not speakerphone). The following resource provides troubleshooting steps for this symptom:
If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone - Apple Support
http://support.apple.com/en-us/HT203800
Clear the receiver
The iPhone receiver won't work properly if it's blocked or dirty. Here's where the receiver is:
Follow these steps, testing after each:
- Make sure nothing is blocking the receiver, such as a case or film.
If you have a new iPhone, remove the plastic film on the front and back of the device.
- Check the receiver opening to see if it's blocked or dirty. If necessary, clean the receiver opening with a clean, small, dry, soft-bristled brush.
- While you're on a call, turn on speakerphone. If you still can't hear, then your network or reception could be the issue. Try calling again later or from a different location.
Restart and update
1. Restart your iPhone and test again.
2. If there's still no sound or poor sound quality, update to the latest version of iOS.
Get more help
If you've tried these steps and there's still no sound or poor sound quality from your iPhone, contact Apple Support.
Thanks,
Matt M. -
On the iPhone 5/5s, can you hear the other person properly when they are lying down?
When I use the iPhone 5s while lying down in bed, the other person is unable to hear me. When someone who is using the iPhone 5s is lying down in bed, I cannot hear them.
Is this a known issue? Has anyone else experienced this issue? Does anyone know what causes this issue? I actually used to have this same issue with the HTC One, and I was under the impression that it had to do with the accelerometer of smartphones. I do not know of any other difference between smart phones and normal phones.
It's rather annoying, such a basic feature of a PHONE product to be able to talk and hear clearly. Major fail, Apple. For this alone, I may consider switching to another phone.
I have found other comments from iPhone 5 users who have the same issue: http://www.gottabemobile.com/2012/11/29/iphone-5-review/
MICROPHONE
I don’t know if it’s because I have big hands or what, but there many times when people on the other end of the phone can’t understand a thing I’m saying. Specifically, any time I lay down flat on my back, the iPhone 5′s microphones seem to go especially bad. A few times, it’s gotten so bad that the people on the other end of the line hung up because they couldn’t deal with it.Please Apple. Fix this significant bug/defect in your product in your next software update. I know this is a software issue probably related to the Accelerometer detecting that the phone is not upright and then turning off the receiver. Not sure why you would even want to do that.
It is ridiculous that the iPhone cannot perform the most BASIC function of voice calls. After all, that is what you buy the phone for... the texting, internet, applications are all bonus. Phones are used while lying down, upside down, lying on the side, etc. You are basically hurting yourself and your customer base with this significant design flaw. Think about all the couples talking to their significant others when they're lying in bed first thing in the morning or last thing in the evening they are long distance. Think about hospital patients who want to speak with their families. Think about the homeless on the streets with their iPhones lying down calling people to give them money (or not...).
Anyway, you get my point. PLEASE PLEASE PLEASE fix it. I only recently changed from being an Android user to an iPhone user... this is seriously my biggest gripe with your product. -
Hi I have a iPhone 4 and I seem to have a problem during calls. If I make or receive a call I can hear the person who is on the line with me but the other person can't hear me. This problem has occurred 1 week ago so please get back thank you
You use Restore to get the latest firmware build, not the Update button. You can only use the Update button, if there is an iOS update, say iOS 5.1.
this link talks about updating to 9A406 to fix the "No Service" issue with iPhone 4S:
http://iphone-and-i.blogspot.com/2011/12/fixing-iphone-4s-signal-problem.html -
I have the iPhone 4. and when I updated the software to iOS6 My notifications don't make a sound anymore, the only sound that I get are text messages, or Email. I checked to see if the other apps were muted and they weren't. How do I fix this
You cannot update iPhone 4 to IOS 8.1.2, the highest you can update is IOS 7.1.2.
Unless you've iPhone 4S (looks similar to iPhone 4) -
I have a friend that just got a new cell phone, it's not a iPhone, but the person that use to have the number that she got did! I can't message my friend, they go out as iMessages to the other person! How can I fix this without turning all my iMessages off?
She needs to call the carrier on her old iPhone and have it removed from her account.
Once she does that you will not be able to use iMessage because that only works Apple to Apple.
You will need to use something else like Skype instead.
Allan
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