HT5035 How come when I purchase two albums at 9.99 ea, I check my balance on my 25.00 gift card and I only have 3.68 left? Shouldn't I have 5.02 left?

How come when I purchase two albums at 9.99 ea, I check my balance on my 25.00 gift card and I only have 3.68 left? Shouldn't I have 5.02 left?

Oh, I didn't realize they charged tax. Thanks!

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How can I set up two iPhones with the same contact, photos, music etc... but a different sim card and phone number. They will both be my phones, but one will be for use in other countries.

How can I set up two iPhones with the same contact, photos, music etc... but a different sim card and phone number. They will both be my phones, but one will be for use in other countries.

Phone A = phone with information you want duplicated
Phone B = phone that you want to copy from A
Backup Phone A.
Wipe Phone B using these instructions. What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
Phone B should be on the 'Hello' screen. Do not swipe it. Launch iTunes. Plug in Phone B.
When iTunes asks if you want to set up as new phone or restore from backup, choose restore from backup of Phone A.
After this setup, any changes to one phone (i.e. adding a contact, downloading an app) will have to be manually duplicated on the second phone, if that is your desire). Making changes to one phone will not affect the other after setup.

HT2534 How can I check my balance for my I tunes gift card on my I pad?

How can I check my balance for my I tunes gift card on my I pad?

You can view the balance of your iTunes account : on my iPad it shows at the bottom of, for example, the Featured tab in the App Store app under my account id (or you can view your account via Settings > iTunes & App Store and it should show on the screen that you are taken to). If your balance is zero then it might not show.

I purchased two albums from iTunes but neither properly loaded and I cannot play any of the songs. I have prevously loaded other albums with no problems. How do I delete these albums and reload them? I don't see iTunes on iCloud.

I purchased two albums from iTunes but neither properly loaded on my iPad Mini and I cannot play any of the songs. I have prevously loaded other albums with no problems. How do I delete these albums and reload them? I don't see iTunes on iCloud.

If the albums do appear in the Music app, hold down on the album icons and the X to delete will pop up on the icons. Tap the X to delete the albums.
You don't see a anything in iCloud, you see your previous purchases in the purchased tab of the store that you bought the content in. So you find your music purchases in the purchased tab of the iTunes app on your iPad. Tap on Purchased and look for the albums in the Not on this iPad section - assuming that you are able to delete the albums from the device.

HT1491 how come when i try to purchase a song and it begins to download and then downloading stops, i have a credit card on my account, what is wrong?

how come when i try to purchase a song on my ipad 2 and it begins to download, it then stops downloading the song?, i have an active cc on file

Hello mfre1963
Check out the troubleshooting article below for issues with access to the iTunes Store. Also there was a small amount of outage accessing the iTunes Store this past Wednesday.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Apple Services, Stores, and iCloud
http://www.apple.com/support/systemstatus/
Thanks for using Apple Support Communities.
Regards,
-Norm G.

HT201328 how come when I try before I can pa freerification required before I ca purchase. I'm trying to install free games

How come when I try to install a free game my phone asks for Verification Required before I can Purchase when I am trying to install a free game?

If you have a credit card on file on top of your gift card then it is asking you to confirm the security code for the card, which for a Visa or MasterCard is 3 digits located on the back, or AMEX has 4 digits on the front. This happens just to ensure that you are the account holder, and would happen from time to time whether it was a free or paid app, even if you have a credit through your gift card. This doesn't mean that your credit card will be charged.

WHen I put music onto my devices I will have some songs that will play, while others will be grey and can not be played....also I find that when I purchase an album from iTunes all songs from the album will not be downloaded...

WHen I put music onto my devices I will have some songs that will play, while others will be grey and can not be played....also I find that when I purchase an album from iTunes all songs from the album will not be downloaded...

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync all music and resync
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
If necessary
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

How come when I go check for my purchased apps on my iPod touch 4g ios 6.1 it loads long then it crashes. Can this be fixed ?

How come when I go check for my purchased apps on my iPod touch 4g ios 6.1 it loads long then it crashes. Can this be fixed ?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.alredy suggested
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

TS1424 Only partial songs downloaded when I purchased an album. How do I fix this without having the buy the whole album again?

Only partial songs downloaded when I purchased an album. How do I fix this without having the buy the whole album again?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

I recently purchased two albums which iTunes (Apple) has buried in Mac cyberspace. How do I synch my iPod so that I can download the two albums from iTunes onto my iPod

I recently purchased two albums which iTunes (Apple) has buried in Mac cyberspace. How do I synch my iPod so that I can download the two albums from iTunes onto my iPod. Thank you from [email protected] in Oviedo, FL

In iTunes sign out of your daughters Apple ID and sign in with your own.

HT201628 How come when you had updated & installed ios6 to your ipad the apps store & itunes is not available in the Philippines.......please consider Filipino ipad & iphone users who have been downloading latest apps from store everyday...need your PROMP

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Thank you for your responses.. To Sjazbec, At least you guys in Germany and the Netherlands have some kind of posters from Apple to let you know that the feature is not available.
There is no such warning on the Irish Apple site.!
My point was that, I would not have even considered trying to reorganize my itunes library had I known that the feature is not available in Ireland.
And that falls into the domain of Apple Ireland advertising.. which I"m sorry to say is false and misleading.
There are no "posters" telling the Irish customer that icloud / itunes music is not available!
I"m not blaming Apple for not "having the feature" in Ireland.. I am upset at them for falsing advertising a feature that they cannot for whatever reason deliver to Irish customers..
To Keats 2010 LOL... Trust me there were lots of clouds in Ireland today!.. It's a long time since we've seen the sun!.. As for getting your head around the basics.. I could talk you through everything that doesn't work in Ireland if it's any help lol

HT5035 i redeemed my itunes gift card and i got $15 in credit, but when i try to make a purchase it tells me it could not be completed, how can i fix this ?

i redeemed my itunes gift card and i got $15 in credit, but when i try to make a purchase it tells me it could not be completed, how can i fix this ?

If you are also getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

How come when I am on a different app, such as Twitter, I am not being alerted that I have received a new text?

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Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
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How come when I sync my 4th gen. nano it says its syncing and when its done i disconnect it and go into music and it says no songs then i go into settings and it says i have 1.0GB free but theres no videos, no music, nothing on the iPod

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http://discussions.apple.com/docs/DOC-5142

HT201209 Have redeemed a $20 iTunes gift card and at top shows $20 but when I go to purchase anything it is asking to use credut card? CAn anybody tell me what I need to do to make the cost come off my gift card redeemtion and not my credit card??

Have redeemed a $20 iTunes gift card and at top shows $20 but when I go to purchase anything it is asking to use credut card? CAn anybody tell me what I need to do to make the cost come off my gift card redeemtion and not my credit card??

Hi Kim ...
Might not just be the security code > iTunes Store: My credit card's security code or zip code does not match my bank's records
Apple "verifies" your billing credentials with every transaction.
what does my debit card have to do with my having a redeemed ITunes card
If the total purchase price of the media including any applicable taxes or fees exceeds the balance of the redeemed card, then the difference is charged to your debit or credit card account.
iTUNES STORE - TERMS AND CONDITIONS < re taxes and fees
You don't have to have a credit or debit account setup > Create an iTunes App Store account without a credit card

HT5035 How come when I purchase two albums at 9.99 ea, I check my balance on my 25.00 gift card and I only have 3.68 left? Shouldn't I have 5.02 left?

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