HT5312 I can not access purchase anything using my Apple ID because I forget my security question to verify that it's me and forgot my password to my rescue email up change my security question. What do I do?

I can not access purchase anything using my Apple ID because I forget my security question to verify that it's me and forgot my password to my rescue email up change my security question. What do I do?

You need to ask Apple to reset your security questions; this can be done by phoning AppleCare and asking for the Account Security team, or clicking here and picking a method, or if your country isn't listed in either article, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(105875)

Similar Messages

  • HT201303 I cannot purchase anything using my apple account because I forgot my security questions. Can you please help me?

    I forgot my security answers to my questions and cannot access or purchase anything. Please help
    <Email Edited by Host>

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT5312 I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping. Sincerely

    I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.
    Sincerely 

    You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
    (80897)

  • I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.  Sincerely

    I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.
    Sincerely

    Welcome to the user to User Technical Support Forum provided by Apple.
    cuneytsarvazlar wrote:
    .. I forget security question's ...
    For Forgotten Security Questions / Answers...
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact
    More Info >  Apple ID: All about Apple ID security questions
    Note:
    You can only set up and/or change a Rescue Email Before you forget the questions/answers.

  • I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.

    I didn't purchase anything with my iTunes account because I forget security question's replies I want your helping.

    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (107928)

  • I can not download any files using Safari ? when I choose to download application file the URL include the file name and stop responding. Any help??

    I can not download any files using Safari ? when I choose to download application file the URL include the file name and stop responding. Any help??

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem(s)?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. The Guest login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    Be sure your Mac is shut down.
    Press the power button.
    Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
    Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    *Note: If FileVault is enabled under Mac OS X 10.7 or later, you can’t boot in safe mode.
    Test while in safe mode. Same problem(s)?
    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • I can not access my itunes library on Apple TV. How do I turn on home sharing?

    I Can not access my itunes library on Apple TV. How do I turn on home sharing?

    Happy to help you :) go to seeing and than general or settings than iTunes store it's for sure in settings but you may want to set it up on your computer in which case it's (windows) edit > preferences (Mac) iTunes preferences

  • I forgot the password to my rescue email address, how can i reset my security questions?

    i forgot the password to my rescue email address, how can i reset my security questions?

    You won't be able to change your rescue email address until you can answer your questions, if you can't get the password for that email account reset then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I need to reset my security questions, but can I  message  support  by text and not call or if you can tell me how to reset my questions here that will be great and I don't have a rescue email.

    I need to reset my security questions, but can I  message  support  by text and not call or if you can tell me how to reset my questions here that will be great and I don't have a rescue email.

    If you've forgotten the answers, you can't do that yourself. Click here, tell the iTunes Store staff that you can't call, and see what they say.
    (109704)

  • HT5312 I can not access my itunes account

    I can not access my itunes account

    Going on the page that you've posted from I assume that you've forgotten the answers to your security questions (?). If you have forgotten them and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then steps 1 to 5 on the page that you posted from should let you reset them : go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account, then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use, or you could change to 2-step verification : http://support.apple.com/kb/HT5570
    If it's something else ... ?

  • Oracle BI Publisher - can not access Shared Folder , using Oracle BI Server

    Hi there,
    We have an installed OBIEE and BIP (BI Publisher) system which is the security setting of BIP using "Oracle BI Server".
    Our OBIEE security is using the combination of LDAP (authentication) and Relational Table (for grouping user privillege)
    The integration connection between OBIEE and BIP is successfull, and I can connect using Administrator to the BIP
    But when I assign a general user using group : XMLP_Admin (define in rpd file and relational table), the user can log in to BIP, but can NOT access the Shared Folder.
    the error desc : "Error 500: SRVE0199E: OutputStream already obtained"
    Anyone can help ?
    Thanks a lot
    -toni

    Did you define Roles and Permissions to the shared folder from BIP Admin?
    -Prakash

  • HT5699 I'm trying to reset my security questions, but I forgot my password to my rescue email.

    I was trying to buy something on itunes but it said i had to type in my security questions in first. I forgot them. And I don't know my rescue email password.

    If you can't get that password reset, go back to the article you asked this question from and pick a method of contacting Apple. Posting in these boards isn't one of them.
    (116500)

  • I bought a new macbook pro and iTunes will not let me purchase anything. All computers unregistered. This computer is registered. Cannot purchase anything using my apple id and my apple id works because i buy things on my i phone. What is the problem

    I bought a new macbook pro and now every time i try to buy anything with my apple id it doesn't go through. I tried Ibooks and iTunes but neither one will work. I have registered this computer and even tried unregistering all the other computers but that did not do anything. I also checked my form of payment and that is not the problem either because i have no problems what so ever buying anything on my iPhone or my desktop computer.
    It is just this computer.
    I try to buy something and something pops up and says... "We could not complete your iTunes Store request. An unknown error occurred (-45054). There was an error in the iTunes store. Please try again later."
    And i have been trying later for 2days now.

    Have you tried repairing disk permissions : iTunes download error -45054

  • HT5312 yeah i cant set up a rescue email to change my security questions because I dont remember the security questions. i did this a while ago i honestly dont remember. i tried to contact support but they just told me what you just told me. i

    I can't answer security questions because I dont remember the security questions. i did this a while ago i honestly dont remember. i tried to contact support but they just told me what you just told me.

    We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
    How did you contact Support ? You should be able to contact them in your country via this page and get your questions reset : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I can not access purchased apps on ios 6

    I updated ipad 3 to ios 6, I am now unable to access purchased apps. The screen shows "loading", then just a blank screen. Same on iPhone 5. Any help?

    HI Robyn ..
    Try reseetting your password using the iforgot link here >  Apple ID: "This Apple ID has been disabled for security reasons" alert appears

Maybe you are looking for