HT5372 The icloud message appears on my ipad screen when i turn it on. I cannot get rid of it and the screen is frozen. It will not respond to anything. I cannot even turn the ipod off completely.

I am having trouble with my ipad. When I turn it on the message that I have not backed up my iphone appears on the screen. I cannot get rid of it or acces anything. The screen is frozen. I cannot even turn it off.

Hello Juno2162,
Thank you for providing the details of the issue you are experiencing with your iPad. I recommend following steps in the tutorial below to address an issue like this. I think the step to reset your iPad may be particularly useful in this scenario:
To reset iPad, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.
You can find the full tutorial here:
Frozen or unresponsive iPad
https://www.apple.com/support/ipad/assistant/ipad/
Thank you for using Apple Support Communities.
Best,
Sheila M.

Similar Messages

TS3992 Hello there, this message appears on my ipad screen and it wont allow me to operate the ipad "iCloud Backup requires a Wi-Fi connection to successfully back up to iCloud. Make sure your iOS device is able to connect to the Internet over Wi-Fi."

Hello there,
This message appears on my ipad screen and would not allow me do anything on the ipad. "iCloud Backup requires a Wi-Fi connection to successfully back up to iCloud. Make sure your iOS device is able to connect to the internent over Wi-Fi." Please any idea of what to do to get rid of this message from the screen.
Thanks.

Reset it by holding the power and home buttons at the same time until you see the Apple logo, then release.

TS1702 Hi, I downloaded some Apps and they all appear on my iphone screen saying waiting but will not fully download. On my account they are showing as downloaded so won't let me download them again. Any suggestions?

Hi, I downloaded some Apps and they all appear on my iphone screen saying waiting but will not fully download. On my account they are showing as downloaded so won't let me download them again. Any suggestions?

Hello Funkylildiva,
Thank you for contacting Apple Support Communities.
The following article addresses downloading past purchases.
Download past purchases
http://support.apple.com/kb/HT2519
If, after going through this article, you are still having problems, there are links to report a problem or contact iTunes Store suppport at the bottom.
Regards,
Jeff D.

What do I need to do to power off my Ipad. It has a message on the screen that it has not been backed up by icloud for two weeks and will not respond to anything.

I charged my Ipad last night and this morning there was a message from icloud that it has not been backed up for two weeks. I tried to click the ok but it will not respond. I cannot even power off the Ipad. Does anyone know what I should do?

A reset should help. Tap and hold the Home button and the On/Off button at the same time for approximately 10-15 seconds, until the Apple logo reappears. When the logo appears, release both buttons and await restart. No content will be affected.

I-Pod touch only gives me the Apple symbol and will not respond to anything tried, including the "restore" method. Any clues? Thanks

I-Pod touch will not respond. I tried to "restore" it through I-Tunes and update which took nearly two hours, but it still only gives me the Apple symbol and does nothing else whatsoever. It seems completely locked up. Any help? thanks much!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

When I turned my Ipod off, I got infinite loading; how do I fix this?

I have an Ipod touch, not jailbreaked or any of that crap. Anyways, I was updating an app and I held down the power button to turn it off. I then waited and waited and waited. I keep on getting a spiral that constantly swirls. All the buttons don't work, so how can I get back on my Ipod Touch?

- Have you tried resetting the iPod:
Reset iPod touch: Press and hold the On/Off Sleep/Wake button and the Home
button at the same time for at least ten seconds, until the Apple logo appears.
-Next would be to restore the iPod via iTunes. First from backup and if problem persists restore to factory defaults/new iPod.

TA26689 when i turn my ipod off and place it on lock mode (orange shows) it often will power back up. what is going on? it is becoming very sensitive to motion

Whatever suggestions you have would be appreciated. it is a classic ipod....

Most likely, the Hold/Lock switch is defective. when you lock it does the padlock symbol comes ON.
if not , then most likely the Hold switch need to be replaced or else,
Try to Reset it, wont delete any Music on your iPod.
After charging till full charge, at least 2 hours (preferably 4 hours)
Toggle the Hold switch, make sure you dont see the red mark when you do the next step
Reset the iPod -> Press Menu and Center button simultaneously for about 10 secs or till the Apple Logo comes ON
Then release the buttons
Select your preferred language.
Here is the Apple support Article on the 5Rs
http://www.apple.com/support/ipod/five_rs/classic/
If it doesn't work then Restore it, which will delete your music.

Iphone 5 will not respond to anything. Charging, connecting to iTunes, or even the buttons. Connecting to a computer it is not even found as a hardware HELP!

Help, I have a iPhone 5s, plugged it in for the night, and the next day it wont respond. I mean to anything. It wont charge add volume power connecting to itunes anything. I can't plug it in to iTunes, non of the buttons work, power +home, anything!

Hey Ashtonfr!
I have an article for you that will help you fully troubleshoot this issue:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Thanks for using the Apple Support Communities. Have a good one!
-Braden

Can only choose attachments one at a time for webmail and for entries to an art organization website. And the site's "Upload File" button will not respond, so I can't even upload the one jpg I have chosen.

I am the only one who can't upload to the submissions page. Javascript is turned on, not java, with Safari 5.0.6 and Leopard. Thanks for helping.

Thanks for your response. I do have javascript turned on (not java). To answer your question,
I was trying to upload 3 jpgs to the submissions page of a visual arts website. I could only highlight one jpg at a time in the "Choose File" option, and then the "Upload File" button of the submissions page would not respond.
It's an ongoing problem with this site (I'm the only one with this issue and there are a lot of submissions). I have to send the images as email attachements to the administrator of the site. When doing this via webmail, I still the one attachment at a time problem, but the images get to the administrator. Thanks for helping.

My ipod will not respond to anything. I tried to restore but unable to how can I fix this?

Itunes suggeested that my Ipod was coruppted and to restore I tried this and it uploaded software and tried to restore but an error message came back (I did not save the error message). I tried to look up how to resotre and when it shows to hold the menu and the on/off on the wheel for 6 seconds nothing happens just a black screen no indication that the Ipod is on or off. How can I restore this?
The error is an unknown error 1437

I wrote this few years ago, see if this still helps
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevant_history/2004/11/meeting_the_sad.html#comment -10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

My iPod Will Not Respond To Anything...HELP!

A few weeks ago I went into iTunes to download some new songs and shows, my iPod kept flashing "DO NOT DISCONNECT" but after several days of it flashing that sign I knew something was wrong. It has never taken me a week to download a few songs and shows. Now my iPod will not turn on and the songs and shows I had downloaded, are not showing on my iPod.
What do I do?!?
Please respond at [email protected]
Thanks!

The iPod is supposed to flash "Do not disconnect" until you Eject it (if it's on disk mode). You can eject the iPod via the left pane in iTunes. Just right click on your iPod, and choose "Eject."
As for now, try resetting it; hold down Menu and Select (or the center button) until the Apple logo appears.
If you have trouble resetting it, follow these instructions:
1. Lay your iPod down on your computer desk.
2. Connect your iPod to your computer (if it's not already).
3. Toggle the hold switch twice (on, off).
4. Use your pointer finger from your left hand, and press down on the Menu button.
5. Wait a few seconds.
6. Use your pointer finger from your other hand, and press down on the Select button.
7. Hold them down together until the Apple logo appears.
Hope this helps.

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change from google to ask occurred without my conscious involvement; cannot find a place to alter that selection.

Please see https://support.mozilla.com/en-US/kb/Search%20bar?s=default+search+engine&r=1&as=s#w_switching-search-engines

HT1338 My Mac Book Pro has a blank screen and will not respond to anything. How do I turn it off or back on. No key respondes

Mac Book Pro will not respond. Only has blank screen. How do I get it to respond?

Any resolution to this ?????

HT1430 The not enouth storage is stuck on my screen and it will not let me by pass it even though I have increased the storage. I can not shut down the ipad or by forcing it or sliding the power off button. Advice on what to do?

My ipad is frozen with the not enough storage box up. I have tried a hard reboot and it will not respond to anything... help!

Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected.

The notepad app says waiting and will not respond. No other apps are waiting. I have rebooted the iPad to no avail

My notepad app is greyed out and is labelled waiting. It will not respond. No other apps appear to be waiting. I have tried rebooting to no avail. Any suggestions?

Try this:
Log out of the iTunes Store on your device:
Settings>iTunes & App Store...tap your Apple ID, then select "Sign Out"
Reset your device:
Device Reset (won't affect settings/data/music/apps/etc)
1. Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button.
2. Continue to hold BOTH (ignoring any other messages that may show) until you see the Apple logo on the screen.
3. Release BOTH buttons when you see the Apple logo and allow the device to boot normally.

HT5372 The icloud message appears on my ipad screen when i turn it on. I cannot get rid of it and the screen is frozen. It will not respond to anything. I cannot even turn the ipod off completely.

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