HT5525 Iphoto was preinstalled in my Macbook and now when I try to update, it's telling me that the update has to be done by other account. How to solve this bug, since there always been a single account in my Mac?

Does anyone has passed through this before?? I mean, both iphoto and imovie are under this bug, but they had already came installed on my macbook when I purchased it. Will I have to prchase the apps again to update them??

You may only update pre-installed software from the same Apple ID you used when it was downloaded from the App Store. You need to sign into the App Store using that same Apple ID you used when you registered your original purchase with Apple.

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Well my ipod 4th gen was updated it shut off and now when i try to turn it on it stays on the apple logo for abit then gets stuck on a white screen od blue or mixed colores i really need help fixing this plzz help :(

Well my ipod 4th gen was updated it shut off and now when i try to turn it on it stays on the apple logo for abit then gets stuck on a white screen od blue or mixed colores i really need help fixing this plzz help

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I paid for CC in October and now when I try to download 2014 I am told that I can only get trial versions

I paid for CC in October and now when I try to download 2014 I am told that I can only get trial versions. What can I do to re-install my account?

I have a copy of the invoice. How can I get it to you? My CC had been working just fine until I tried to upload the new 2014. I have uninstalled ALL of the 2014 version I had thinking I could re-install all of them but now I cannot even find my account.
I bought two packages. The other eMail address of my colleague who has the other version bought is <Removed by Moderator>
Right, now I no longer have ANY versions of CC and I need to get them back. Help.

I renamed a power point a file and now when I try to open it it keeps giving me the error code -108. If I try to open or copy it say: The operation can't be completed because one or more required items can't be found. (Error code -43). What do I do?

I renamed a power point a file and now when I try to open it it keeps giving me the error code -108. If I try to open or copy it say: The operation can’t be completed because one or more required items can’t be found. (Error code -43). What do I do?

Post in Microsoft's Powerpoint (Mac) message boards.

Icloud is synched to the wrong apple ID and the password was unknown to me, after answering the security questions I was able to reset it. Now when I try to login on my ipad to delete the icloud associated to that apple ID it keeps telling me its wrong?

I bought a new Ipad and backup all my info form ym old one to my itunes. I set it up but now for soem reason by icloud on my new ipad is set up an old apple ID account I have never used. After answering security questions I was able to reset my password but when i try to use it on my new ipad to delete hte icloud it keeps telling me its wrong.
Any way I can go around it or is there another process I need to do before the ipad starts recognizing hte new password I set for the old apple Id account?

It sounds like the new iPad, had a previous owner. If you don't recognize the email for the Apple ID on your iPad, then it was registered to another person.
If it was, you can't use it and should return it.

HT1553 My motherboard failed and was replaced at the Apple store but I did not have my backup with me for the tech to download. When I try to download, a window comes up that the volume has the wrong case sensitivity and will not download. Thank you for a

I did not have my backup with me when my hard drive failed and was replaced at the Apple store. Now it will not download to my new hard drive. A message says that "the volume has the worng case sensitivity for a backup". How can I resore my data from the backup?
Thank you

This is a user-supported board. You are not addressing Apple here. Nor is it a good idea to post your private information to a public forum. You should edit your post immediately.
Unfortunately no one here can access your support history. You must respond to the emails directly.

I'm a Mac user and I've recently upgraded my OS to Yosemite so I had to re-install my CS5 from a CD but it's pretty outdated. So now when I try to uptade CS5 it will download all the updates as if it was working and after reaching 100% a message appear sa

problems to install CS5 updates on OS 10.10.2 Yosemite

This one is very easy to explain—and solve.
The Adobe updater in CS5 and earlier versions of Photoshop was and remains a totally useless, unreliable piece of cr@p. The hapless Adobe installer and updater team in India did not get their act together until version CS6, then went back to their usual incompetence with Photoshop CC and CC2014.
There's absolutely nothing wrong with your Photoshop installation and you are doing nothing wrong yourself.
What you're going to have to do, is locate, download and install the update you need yourself, following the instructions on the download page to the letter.
for Mac:
Adobe - Photoshop : For Macintosh : Adobe Photoshop 12.0.4 update for Adobe Photoshop CS5
Of course, ignore the idiotic recommendation that appears there to try to use Help > Updates. We already know that doesn't work.

HT4623 I updated my operating system on the iPad and now when I try to enter iBooks it automatically reverts to the screen with all my apps. Also none of my books are on iBooks now.

I updated my iPad os and now my iBooks app automatically closes as soon as I enter and none of my books are on it.

Do a hard reset ie hold the power and home buttons simultaneously until the Apple logo appears (ignore the red slider).

Iphoto locked up, I forced quit and now when I try to open iphoto it gives me a Caution note...The iphoto library is locked, on a locked disk, or you do not have permission to make changes to it. What do I do now?

I had to force quit from iphoto...
then I tried to reopen iphoto and it gave me a Caution message.
The iphoto library is locked, on a locked disc, or you do not have
permission to make changes to it....
What do I do to be able to get to my photographs?

Try Rebuilding the iPhoto library and post back with results. BTW if you don't get an answer on this forum there is an iPhoto forum too.

Firefox was working fine earlier today and now when I try opening it, I get this message: Firefox does not know how to connect to server" and no pages will load. Internet Explorer works fine.

I have changed nothing on my computer, and it was opening and functioning fine this morning. However, everytime I try to open it, I get a message box saying "Could not initialize the application's security component. The most likely cause is problems with files in your application's profile directory. Please check that this directory has no read/write restrictions and your hard disk is not full or close to full. It is recommended that you exit the application and fix the problem. If you continue to use this session, you might see incorrect application behaviour when accessing security features." And when the page actually opens, it says "Unexpected response from server
Firefox doesn't know how to communicate with the server.
Check to make sure your system has the Personal Security Manager
installed.
This might be due to a non-standard configuration on the server."
Nothing will load and I don't know what's wrong!

Did Firefox update to 4.0.1?
A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process.
See:
* [[Server not found]]
* [[Firewalls]]

I just upgraded from vista to windows 7 and now when i try to type in a url address in the navigation bar nothing but gibberish appears

whatever letter i type into the navigation bar, some other letter or number appears. i do not have this problem on chrome or internet explorer.

go to Help Menu -> select "Restart with Add-ons Disabled"
Firefox will close then it will open up with just basic Firefox. You can enable the Add-ons later. Check and tell if its working. If this doesn't work then try this
Update all Firefox Plug-ins -> https://www.mozilla.com/en-US/plugincheck/
If Updating Plug-ins doesn't work then follow these links.
Cannot connect after upgrading Firefox
https://support.mozilla.com/en-US/kb/Cannot connect after upgrading Firefox#w_the-cause
Error loading web sites
https://support.mozilla.com/en-US/kb/Error%20loading%20web%20sites#w_connection-errors
Firefox crashes when loading certain pages
https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20loading%20certain%20pages#w_update-firefox
Is my Firefox problem a result of Malware
https://support.mozilla.com/en-US/kb/Firefox%20crashes%20when%20you%20open%20it#Getting_your_crash_report
Check and tell which solution worked.

I just chose a 4 digit code for the lock on my phone and now when i try to open it is says it is the wrong code and has now locked me out of the phone for 30 minutes

how do i reset passcode to get into phone

you will have to have a computer with itunes to restore it to factory settings .. try to find an apple store near you

I changed my laptops OS and now when I try to sync my music it is saying Remove and replace. What do I do?

I changed my laptops OS and now when I try to sync my music from phone to the new itunes it is saying Remove and replace. What do I do to keep the music and playlists from myphone?

Did you try to set it up again as new device?
How to back up your data and set up as a new device

I updated the latest version of iOS software on my Macbook Pro and now when I try to open up iPhoto it says that I need to update the latest version. But when I go to update, it says the latest version is unavailable to the U.S. I can't access photos

I updated the latest version of iOS software on my Macbook Pro and now when I try to open up iPhoto it says that I need to update the latest version. But when I go to update on iTunes, it says the latest version is unavailable to the U.S. I wouldn't mind leaving it be but I can't access any of my photos. What do I do?

stuckoncc wrote:
I updated the latest version of iOS software on my Macbook Pro
iOS is on iPhones and iPads.
Are you using an iPhone or iPad?

I recently moved and had to disconnect my WD My Pro Edition II 2TB external drive I had been using for backup. Its been several months and now when i try to reconnect the external dire (Use a firewire cable) it does not recognize the drive is there. I a

I recently moved and had to disconnect my WD My Pro Edition II 2TB external drive I had been using for backup.
Its been several months (many upgrades to the iMac software during this time), and now when I try to reconnect the external dire (Use a firewire cable) it does not recognize the drive is there. I also tried "reloading" software from the Western Digital site, but after following all the instructions, it looks like my iMac doesn't support this software (I can't even locate it after I follow all the instructions.
Thnaks, for anyones ideas on how I can get this working again.....

First of all, you do not really want to use their software; if you want a bootable clone, use either Carbon Copy Cloner or SuperDuper. If you simply want to drag and drop some files, you don't need software to do that. The important thing on any external drive is that you format/partition it correctly (Mac OS Extended (Journaled) and using GUID partition scheme).
Unfortunately, I don't know anything about WD drives or their software, so I don't have any idea what kind of backup you did. Having said that, it should still recognize the external even if it's outdated. Have you tried mounting it manually in Disk Utility? If you can get it to mount, you could (worst case scenario) just drag your stuff off onto your internal and then reformat the external.

HT5525 Iphoto was preinstalled in my Macbook and now when I try to update, it's telling me that the update has to be done by other account. How to solve this bug, since there always been a single account in my Mac?

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