I paid for CC in October and now when I try to download 2014 I am told that I can only get trial versions

I paid for CC in October and now when I try to download 2014 I am told that I can only get trial versions. What can I do to re-install my account?

I have a copy of the invoice. How can I get it to you? My CC had been working just fine until I tried to upload the new 2014. I have uninstalled ALL of the 2014 version I had thinking I could re-install all of them but now I cannot even find my account.
I bought two packages. The other eMail address of my colleague who has the other version bought is <Removed by Moderator>
Right, now I no longer have ANY versions of CC and I need to get them back. Help.

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I just paid for Adobe Export PDF and now when I click on an attachment received in an email I don't get the document, but a bunch of codes. This is extremely important to go back to the other.

I just bought Adobe Export PDF because I wanted to convert documents received in Adobe to a Work document. Why do the documents that I receive in an email now not show up in readable form? Why does it just show some kind of code instead of the document?

These documents are opening in a window, correct? Along the top of it, assuming you are on Windows, there should be a bar with a title in it, just like most apps.
It sounds to me as if you are being send PDF files, not Word documents. Why are you sure they are Word documents. IGNORE THE WORD ICON, that would be part of the problem.

HT4539 I'm having problems with my iPad I downloaded I downloaded pro for two dollars and now when I try to download other apps in the app store it wAnts to kno my personal card info on free items and won't let me download items I already erase the I down

I'm having problems with my iPad I downloaded I downloaded pro for two dollars and now when I try to download other apps in the app store it wAnts to kno my personal card info on free items and won't let me download items I already erase the I downloadeder pro but I don't kno way to do?

Also, when I go on to safari, another alert pops up that safari cannot verify the identity of the website, anything that I type in to as common as google.com. It gives me 3 options to either cancel, look at details, and continue. I've looked at the details of the website of Google and it is legitimate the site. Any help?

I updated the latest version of iOS software on my Macbook Pro and now when I try to open up iPhoto it says that I need to update the latest version. But when I go to update, it says the latest version is unavailable to the U.S. I can't access photos

I updated the latest version of iOS software on my Macbook Pro and now when I try to open up iPhoto it says that I need to update the latest version. But when I go to update on iTunes, it says the latest version is unavailable to the U.S. I wouldn't mind leaving it be but I can't access any of my photos. What do I do?

stuckoncc wrote:
I updated the latest version of iOS software on my Macbook Pro
iOS is on iPhones and iPads.
Are you using an iPhone or iPad?

I upgraded to a new apple mac book pro and now when I try to download to adobe digital edition I receive this error:Error getting License. License Server Communication Problem: E_ACT_NOT_READY

I upgraded to a new apple mac book pro and now when I try to download to adobe digital edition I receive this error:Error getting License. License Server Communication Problem: E_ACT_NOT_READY

What does that have to do with Digital Publishing Suite?
We’d love to help but if does have something to do with it, please give us
some details.

I have an iPod 4.2.1 version and recently when I try to download an app it is either incompatible or reuires a newer version of OpenGLS. is there any way I can update the software I have because I literally cant download a single app. Thank you.

I have an iPod 4.2.1 version and recently when I try to download an app it is either incompatible or reuires a newer version of OpenGLS. is there any way I can update the software I have because I literally cant download a single app. Thank you.

No, you can't update your 2G iPast past iOS 4.2.1. The graphics hardware on the 2G does not support the latest Open GLS.
Yes, there are not that many apps that still works with a 2G with 4.2.1.

I had an Iphone 4 and now i have an iphone 4s. I had itunes on the same compute as before and now when i try to download it i get error message. "didn't install correctly".

I had iphone 4 and now i have an iphone 4s. I had itunes on this pc and it worked fine with the 4. Now i keep getting error message 7 that it didn't install correctly. Help!!!!
I need my itunes now.

Hello labnutt,
After reviewing your post, I have located an article that can help with errors in iTunes for Windows. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
iTunes for Windows: "Error 7" message when opening iTunes - Apple Support
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

I wrongly changed my settings to the American store and now when I try to download updates for the apps my ipad 2 tells me I need to switch back to the Canadian store, how do I do that. Resident of Canada

I wrongly changed the settings on the apps page to the American store. Now I cannot download any updates because I am locked out and need to revert back to the Canadian store, how do I do that

Try going to the bottom of the Featured tab in the App Store app on your iPad and tap on your account id, tap on 'View Apple ID' on the popup and log into your account, and then select the Country/Region section and select Canada.

I've paid for a tv series but every time I try to download an episode ITunes says that Its unable to download please delete any photos and videos! I have no photos or videos and I've deleted all my apps and it's still not working please help?

Can anyone help me please?

You probably have other things on the iPad that are taking up a lot of space.
What you'll want to do is connect the iPad to your computer and select it on the sidebar in iTunes. It will show you a bar along the bottom that tells you what is taking up space.
TV shows can fill up the space pretty quickly, but you should be good with even a 16GB iPad 2 if you can see what might be taking up the space.
Post here what the bar says and we might be able to figure it out if it isn't something you figure out with that information.
As an example, let's say that it says Photos is taking up 15GB, then you would go to the Photos tab and disable syncing of them altogether, or limit what it syncs. The same would be the case for any of the other stuff that takes up space.

I had a problem. I left my IPad in magazine for installing programmes. And now when I try to use one of the game, iPad asks me for password of apple id of magazine, in configurations my apple id. What I must to do?

Help me,please

iCloud: Activation Lock - http://support.apple.com/kb/PH13695
Activation Lock: Removing a device from a previous owner’s account - http://support.apple.com/kb/TS4515

HT4993 Just got an iphone 4 and only downloaded one app, facebook. and now when i try to download any other app and i enter my password it gives me an unknown error. what is going on?

Why wont my appstore let me download any apps? I know my password is right but it keeps giving me " Unknown error." and I have to either cancel or retry and every time I retry i get the same thing.

Hello jsimmonds05,
I was looking into our resources for information that may help resolve the issue and have a few things for you to try. First I would start with the iPhone Troubleshooting Assistant found here: http://www.apple.com/support/iphone/assistant/phone/#section_1, at section 1 and work your way down as needed.
Restart iPhone
To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.
Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.
Is iPhone not responding? To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.
If your device does not turn on or displays a red battery icon, try recharging next
Just in case that doesn't get the App store to function correctly, you can use this article titled iTunes: Advanced Store Troubleshooting found here http://support.apple.com/kb/TS3297?locale=en_US&viewlocale=en_US.
All the Best,
Sterling

Hello. I updated my iPad yesterday and now, when I try to download a new book on my overdrive app, it closes the whole app and my book does not download. Any suggestions are appreciated.

Hello, after I upgraded to the new iOS 7.0 I can not download books I my overdrive app. Every time I try, it closes the app and the book does not download.
Any help with this is greatly appreciated.

I'm a librarian....this is what we got to help people. I haven't tried it yet myself.
Dear Library Partner,
Apple released iOS 7 yesterday and many of your Apple users may have upgraded their device(s) or will be upgrading in the near future.
When an existing OverDrive Media Console (OMC) user upgrades to iOS 7, the app will fail when trying to open a DRM-protected eBook. New or first time users of OMC are unaffected by this issue.
We are resolving the issue but in the meantime, here are immediate remedies for users:
1) Re-authenticate the app with their existing or a new Adobe ID. Refer to the iOS section of this Help articlefor assistance. (Recommended)
2) Uninstall and re-install OMC which will also require the user to re-authorize with Adobe. IMPORTANT NOTE: A re-install will clear a user's bookshelf, history, and app settings.
Audiobook users won't notice that anything is different unless they attempt to download parts of audiobooks they already downloaded to OMC before upgrading to iOS 7. A user will receive an error message informing them to download the title again.
We encourage you to share this information with your users via email, Facebook or Twitter.
We apologize for the inconvenience.
Regards,
OverDrive's Partner Services"

HT5525 Iphoto was preinstalled in my Macbook and now when I try to update, it's telling me that the update has to be done by other account. How to solve this bug, since there always been a single account in my Mac?

Does anyone has passed through this before?? I mean, both iphoto and imovie are under this bug, but they had already came installed on my macbook when I purchased it. Will I have to prchase the apps again to update them??

You may only update pre-installed software from the same Apple ID you used when it was downloaded from the App Store. You need to sign into the App Store using that same Apple ID you used when you registered your original purchase with Apple.

HT202157 Hi My name is Gary I was using air play and accidentally pushed the big ok button on little remote after that I can only get sound do you have any help ?cheers Gary

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Cheers Gary

Hi I accidentally pushed the big button on the small remote when on air play now the picture doesn't show but we still have sound any idea ?
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A lady at Best Buy erased everything off my iphone 3gs, now when i try to download facebook app it said it requires ios 4.3. I have hooked it up to itunes and everything but nobody knows how to get the ios 4.3 on this phone. HELP someone plz

I need help on how to download the ios 4.3. to my iphone 3gs. My mom was using it and everythig was fine but when she upgraded the lady erased everything so it would be like new and now when i try to download a app like facebook it says it requires ios 4.3. and i have asked people at phone places and i have hooked it up to itunes and still havent been able to..when i go to settings then general it doesnt show up any software updates, that whole part is erased. someon eplease help me!\

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I paid for CC in October and now when I try to download 2014 I am told that I can only get trial versions

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