HT5610 In itunes, pressing alt to display the menu bar totally worked for my windows running machine but I CANNOT get the menu bar to show in itunes on my imac. what's with that?

In itunes, pressing alt to display the menu bar totally worked for my windows running machine but I CANNOT get the menu bar to show in itunes on my imac. what's with that?

You got me experimenting ... and it was viewing the display with the green button (rather than amber) on the left that revealed the menu bar. Hovering didn't do it. Thanks for your help. First time in Apple Support.

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I lost my iphone and I use the locate iphone function to wipe to protect my information, but I cannot get the location to restore my iphone, can I request a permanent lock to prevent the thief from using it?

I lost my iphone and I use the locate iphone function to wipe to protect my information, but I cannot get the location to restore my iphone, can I request a permanent lock to prevent the thief from using it?, I call your call centre, your staff said they can do nothing, I am great disappointed as your advertisment said that we can protect our phone from lost, however, I think my phone has now been resale and reuse by others, but Apple cannot do anything with your so call "Find my iphone" function, I have brought 4 iphone and iPad for my family use, I will never use your product again and recommend to my company or friends anymore!
Philip Sin

You are not addressing Apple here at all.
Apple can do nothing. Sorry.
Like any other make of any other phone, they cannot permanently disable it.
The thief is responsible. Not Apple. You seem to be directing your anger at the wrong people.
No phone manufacturer will do this.
"I am great disappointed as your advertisment said that we can protect our phone from lost, "
It mentions "loss" NOT theft. you cannot find a mention of theft protection. Find my iphone is NOT theft protection and has never been advertised as such.

I have a problem with my iPhone 4s. An Apple rep looked at the phone today and determined the phone will have to be replaced. I am trying to back up my data on the phone to iTunes but I cannot get the phone to power up.

I have a problem with my iPhone 4s. An Apple rep looked at the phone tonight and determined I will need a new phone. I am now trying to back up my data to iTunes but I cannot get the phone to turn on. I have it plugged into my computer monitor but it just slowly flashes the Apple symbol. Any ideas on how I can get it to power up for the backup?

Apple isnt here. this is a user based forum for technical questions. The solution is to restart, reset, and restore as new which is in the manual after that get it replaced for hard ware failure. if your within your one year warranty its replaced if it is out of the warranty then it is 199$

HT4759 i downloaded the icloud to my pc it says to login with apple id and it says it is a valid apple id but not cloud but i cannot get the control panel for icloud to come up to set it up on my pc which runs windows 8

i downloaded the icloud to my pc it says to login with apple id and it says it is a valid apple id but not cloud but i cannot get the control panel for icloud to come up to set it up on my pc which runs windows 8

An update.
From iCloud Control Panel 2.1.1 for Windows
"iCloud Control Panel 2.1 and later includes support for Windows 8"
but you still need to set it up on a Mac or iOS device, "Note: To create an iCloud account you need an iPhone, iPad, or iPod touch with iOS 5 or later, or a Mac with OS X Lion v10.7.5 or later."

I get the message lightroom 5.5 is availeble, i downloaded it, but i always get the error, lightroon.msi is missing, fault 1714, can not uninstall 5.5 ( and i just want to install that ??? )

i get the message lightroom V5.5 is availeble, i downloaded it, but i always get the error, lightroon.msi is missing, fault 1714, can not uninstall V5.5 ( and i just want to install that ??? )

Lightroom 4.2 Installation Issue

TS3276 I'm now having trouble getting mac mail to work on my mac. The mobile me account works great on iphone and ipad but it won't connect to my mail account. Password is correct. What else can I do? Using OS10.68

I'm now having trouble getting mac mail to work on my mac. The mobile me account works great on iphone and ipad but it won't connect to my mail account. Password is correct. What else can I do? Using OS10.68

HI,
The Apple IDs from @mac.com and @me.com (Older MobileMe and more recent iCloud Names) are also Valid AIM Screen names.
Any other sort of Apple ID is not a Valid AIM Name.
A Google ID that is associated with Google Mail Account (And has "Talk" enable on your Google Settings) can be used in iChat as Jabber Name/ID. (Google Run Jabber server).
Jabber and AIM are different IM Services and it is not easy or straight forward to add Buddies from one Service to the Buddy List of another. (As A Starting point consider it "impossible")
iChat 4 and 5 have links to the registration page of @Mac.com here with a "Get an iChat Account" button in the add (Account) screen (You select @mac.com or MobileMe and then press the Button - Choosing AIM and then pressing the button used to lead to the AIM registration page but AIM moved their page).
Apple IDs can be any valid email (or an @mac.com or iCloud registration)
Therefore you could make a Google ID into an Apple ID.
However this will not be a valid AIM Screen Name the way @mac.com or MobileMe/iCloud ones are.
Valid AIM Screen Names in Table (pic)
7:46 PM Monday; December 5, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

I have a 2004 30gb ipod colour.....it was previously set up so i could manage the music on an old mac book pro g4.....i now have a new mac book pro, but i cannot get the music from my old ipod on to my mac......how do i do this???

i have a 2004 30gb ipod colour.....it was previously set up so i could manage the music on an old mac book pro g4.....i now have a new mac book pro, but i cannot get the music from my old ipod on to my mac......how do i do this???

See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your Mac and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
Once you have successfully done that you can go ahead and choose Erase and Sync when you plug your iPod in.
B-rock

On Apple TV, my pictures have loaded, but I cannot get the slideshow function to work. It has been "loading" 28 pictures for over 5 minutes. What is wrong?

On Apple TV, my pictures have loaded, but I cannot get the slideshow function to work. It has been "loading" 28 pictures for five minutes. What am I doing wrong? I have Windows 7 on my PC.

I don't have any direct experience with D-Link equipment, but I may be able to provide some general advice. See if you can use a Web browser to connect to the D-Link's configuration screen. This probably involves visiting a URL such as http://www.192.168.0.1 . If you haven't changed the sign-on parameters, a quick Google search should find them for you.
Once there, note as many configuration details as you can find. You'll need those to configure your Time Capsule.
Use the AirPort Utility to configure the Time Capsule.
One last thing: It's quite possible that the Verizon network will have locked onto the "MAC" address of your D-Link router. Something needs to be done to reset this. If there's a separate box at your house that came with the FIOS equipment that's "upstream" from the D-Link router, I'd cycle power on it to see if that does the job. Otherwise you'll probably need to call Verizon to ask them to reset things once your Time Capsule is installed in place of the D-Link router.

I have a Macpro13 version 10.6.8 and need to download Autocad 2015 which needs min version 10.8, but I cannot get the upgrade?

I have a Macpro13 version 10.6.8 and need to download Autocad 2015 which needs min version 10.8, but I cannot get the upgrade?

If your Mac meets the specs you can order it from here. You will receive a 'redem code' that should allow you to download it:
http://store.apple.com/us/product/D6377Z/A/os-x-mountain-lion

I've got a MacBook Pro 1TB HD, the drive was damaged (probably dropped) after I formatted the new drive I was able to get the OSi onto the drive and it's now up and running..But prior to removing the old HD I was able to run CloneZilla to map t


    I've got a MacBook Pro 1TB HD, the drive was damaged (probably dropped) after I formatted the new drive I was able to get the OSi onto the drive and it's now up and running..But prior to removing the old HD I was able to run CloneZilla to map the drive. The problem I'm having is getting the files and documents back on the new HD.
   I created a folder on the desk top and moved all the files and docs onto it, ( files / docs was originally burnt on a DVD ). I'm not sure A) how to open the specific files B) which files to extract C) Is it as simple as drag and drop...
   Hope you're able to understand my problem and offer some suggestions, in advance thank you for your time and effort...

Hi, Steve -
Yes, the CD-ROM drive must be jumpered as Master in order for it to be bootable.
Your G4 (PCI) should have two built-in IDE buses - one is usually assigned to the CD-ROM and Zip drives, and the other is used for hard drives. If you have the hard drive connected to the same bus as the one the CD-ROM is on, try switching the hard drive to the other bus.
Set the hard drive's jumpers as Master.
Exception - if the hard drive is a Western Digital, it may have a third position, Single, which must be used when the drive is the only device on the bus.
Note - Cable Select jumper settings will not work on a G4 (PCI).
Edit - -
Startup Manager, which is what booting with Option held down invokes, is not available on a G4 (PCI).
Article #106178 - Startup Manager: How to Select a Startup Volume
Firewire Target Disk Mode is limited on a G4 (PCI) - it can be the Host machine, but not the Target machine.
Article #58583 - Firewire Target Disk Mode
Relatedly, a G4 (PCI) can not boot to firewire drives, although it can use them for storage.
Article #58606 - FireWire Booting

Someone sold iphone 5s to me, it's asking me the owner's ID and password but i cannot get the seller, what should i do?

Someone sold iphone 5s to me, it's asking me the owner's ID and password but i cannot get the seller, what should i do?

Nguema wrote:
Someone sold iphone 5s to me, it's asking me the owner's ID and password but i cannot get the seller, what should i do?
If you cannot get the previous owner (who may not be the seller) to release it the phone is useless; return it to the seller.
Normally someone releasing an iPhone for resale will erase their personal data first (for obvious reasons). To do this they must release Activation Lock. So the previous owner either forgot to do this (unlikely) or the phone was stolen from them. If it was stolen then you are in possession of stolen property, which in itself is a crime, even if you didn't know it was stolen.
There are a few ways to find out who the phone is still locked to. You can try contacting them, but if the phone WAS stolen the outcome will not be a good one. So the best thing you can do now is return the phone for a refund.

I have a Touchsmart 9100 PC with a built in webcam, but i cannot get the webcam to work, help?

A light comes on the built in webcam when I for instance, activate a Skype video call, but no picture comes through. I thought this might be a problem with Skype, so i instead tried to just use the webcam like a photobooth however the camera still would not work.
What do you think the problem is? How do I uninstall and reinstall the webcam, might that help? or is this not possible with a built in device?
Thanks.

When I baught the PC I coud use it, then I put skype on it, it works on skype, but i cannot get a picture on the screen.

I have two iMac's on the same desk. Once iMac pairs with both keyboards and mice. The other pairs with the mouse, but I cannot get the keyboard to connect. How do I get a keyboard and mouse to connect to each iMac independently?

I have two iMac's on the same desk (about a foot apart). One iMac pairs with both keyboards and mice. The other pairs with the mouse only; I cannot get the keyboard to connect. How do I get a keyboard and mouse to connect to each iMac independently?

Antaeus00 wrote:
I tried sending a request for help,
But did you succeeed in sending a request for help?
Did you receive a response? How long has it been since you sent a request?
but I need someone with more authority to talk to.
There is no one with more authority than iTunes store support. We herem are only users.

I am a fitst time user of the new airport extreme time capsule 2TB. I have a mac book pro and an imac. I installed the router today and got my computers online wirelessly. BUT I cannot get my previous wireless printers to connect with the router.

I am a first time user of the new airport extreme time capsule 2TB. I use a macbook pro and imac. I installed the router today and got on wirelessly. BUT I cannot get my 2 printers that were previously wireless to find the router signal. The worked fine on my current set up OS Mounitain Lion 10.8.4. Apple tells me it is the printer mfr issue and printer companies tell me it is apple issue. Any help appreciated.

birdmanjay wrote:
... Apple tells me it is the printer mfr issue and printer companies tell me it is apple issue.
Arguably, they're both right.
Changing your router changes everything, so your best course of action is to research the respective printer's documentation and determine how to reset them to factory default condition. Then, add them again using System Preferences > Print & Scan.
For that, I recommend you first "reset the printing system" according to these instructions: Mac OS X: How to reset the printing system. Its instructions for Lion are identical to those for Mountain Lion.
As the article states, it will remove all your existing printers, leaving the Mac's printing system in a similar "factory default" condition ready for you to create a new print queue for each printer, which you should probably do.
Apple's printing support documents contain a great deal of redundancy, but this one may be a good place to start: OS X Mountain Lion: Set up a printer to print wirelessly

HT1923 I could not update the new version of itunes. I uninstalled the previous version, but I cannot get the new version to update on my windows 7 i5 pc..any solutions? thanks

I could not update the new version of itunes 11.1.4.
It told me to uninstall the old version, but I cannot install the new version.
Any help?/ solutions?
Thank you

Hello jasopz,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Best of luck,
Mario

HT5610 In itunes, pressing alt to display the menu bar totally worked for my windows running machine but I CANNOT get the menu bar to show in itunes on my imac. what's with that?

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