HT5622 Since updating to IOS7.0 my imessages and Facetime keep telling me to check my internet connection? My IPad and husbands IPhone work just fine. Is anyone else having this problem??
Since updating to IOS 7.0 i cannot sign into Facetime or Imessages - My IPad and Husbands IPhone are fine but when I try to sign in I get: check internet connection and try again...Does anyone have a clue what I am doing wrong?? I have the correct password.
I finally called Apple and they had me do a complete restore which of course took hours because I have so many apps and photographs on my iPad. This is the only way to get the keyboard lag to stop. The best way was to connect to iTunes store and backup your data there. You must do a complete restore in order to get a clean version of the hardware. It worked on both my iPhone 6 and my iPad Air 2. If you can't get it to work, call Apple. Trust me...it does work.
Here is the link.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
It takes time but it did fix it as it reinstalls the hardware from scratch so no bugs are left.
Similar Messages
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Running 10.6.8 on Intel dual core iMac, it keeps on losing internet connection. Webpages get stuck after a minute or so. If I check the internet connection via diagnostics it seems to work just fine. Others, like the iPad use the same wifi connection and never fail. What can I do?
Greetings,
I've never seen this issue, and I handle many iPads, of all versions. WiFi issues are generally local to the WiFi router - they are not all of the same quality, range, immunity to interference, etc. You have distance, building construction, and the biggie - interference.
At home, I use Apple routers, and have no issues with any of my WiFi enabled devices, computers, mobile devices, etc - even the lowly PeeCees. I have locations where I have Juniper Networks, as well as Aruba, and a few Netgears - all of them work as they should.
The cheaper routers, Linksys, D-Link, Seimens home units, and many other no name devices have caused issues of various kinds, and even connectivity.
I have no idea what Starbucks uses, but I always have a good connection, and I go there nearly every morning and get some work done, as well as play.
You could try changing channels, 2.4 to 5 Gigs, changing locations of the router. I have had to do all of these at one time or another over the many years that I have been a Network Engineer.
Good Luck - Cheers,
M. -
I have a new but 2010 model. It operates very slow and has gray screen occassionaly. One store said it's "safe sleep", the other graphic board. Is anyone else having this problem with computer only 4 mos. old?
Your problems may be caused by software or hardware, including the gray screen and the slowness. The intermittent gray screen is a puzzler and probably is hardware. TUSL2C’s diagnosis may be right on the money. A question is how to isolate it to HW or SW that so you can get good service?
The obvious cheap and easy fix is to replace that cable but I don’t think you can do that because it is under warranty. There are other ways to isolate the problem that won’t void the warranty.
If the disk turns out to be healthy and it continues to boot to a gray screen then that will be a sign that internal hardware, other than the disk, is to blame. Since they are blaming it on software we will be able to test it with a pristine OS X installation that has no 3rd-party software to blame.
> They are calling it "Safe Sleep Mode" and that happens if I don't use the machine within 4 hours.
The machine should go to sleep and wake up almost instantly every time without a gray screen. If you can demonstrate the problem reliably by putting it to sleep and waking it up then that will be most useful. We will show it failing on pristine OS X software without 3rd-party mods to prove it is an Apple problem. Similarly if you can reliably show the gray screen from a power-on boot that will help.
My first question is do you have a current Time Machine (or other) backup? If not you should create one before we get to steps that could stress the disk. If it is a faulty cable or a faulty disk then the system could stop functioning at any time. It is always prudent to maintain a current backup and especially important when the system is sick. If you do not have a Time Machine (or other) backup then post back for instructions on how to create one.
In the mean time please download and run Etrecheck and post back the results.
http://www.etresoft.com/etrecheck
This will indicate possible software compatibles and other details that may be helpful in a diagnosis.
Also run disk diagnostics with Disk Utility. This will check if the disk and filesystem are healthy.
From the Finder, pull down on the Go menu to Utilities. This will open the Applications > Utilities folder.
Then run Disk Utility.
Click on the upper left disk icon.
Does the S.M.A.R.T. status say “Verified”.
If not the disk/SSD is unhealthy and needs to be replaced.
Click on the icon indented below, usually called “Macintosh HD”.
Verify Disk.
If it finishes with a green “OK” message then all is well with the disk.
If it shows errors in red then you may have found a problem.
Click on Repair Disk Permissions.
It will give lots of messages in black and white, which are OK.
If it gives any messages in red then there is an issue to address.
It will be useful to have some test that shows the slow speed that uses standard OS X applications such as Pages, Numbers, Presenter, iTunes, iMovie... or even just the Finder opening windows or starting applications. We can then use that test when isolating the source of the slowness.
How many seconds does it take to boot from power-on to either the login screen or the Finder is up? Please time that. It is a good speed test. If it is over a minute then something is wrong.
One way to isolate the issues will be to sandbox it using another disk to test what happens with different software on different hardware disks in different locations. That will not void the warranty.
But before going there or proceeding further let’s look at the Etrecheck and Disk Utility results, ensure the system is backed up, and then try some other standard tests. -
Since I downloaded ios7 my Photos freezes up and I cannot send or edit photos. The only way to unfreeze Photos is to completely close it out and re-open it. Even doing that it freezes up every time. Anyone else having this problem?
Hello FelisasApplePie,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Troubleshooting Messages
http://support.apple.com/kb/TS2755
If you still can't send or receive iMessages
Ensure that iMessage is turned on in Settings > Messages.
To send and receive iMessages, your device must have a valid cellular or Wi-Fi data connection.
iPhone: Troubleshooting Cellular data
iOS: Troubleshooting Wi-Fi networks and connections
iMessage registration validates your Apple ID for use with iMessage. If you are unable to activate iMessage, follow this article.
If an iMessage cannot be sent, it will be resent using SMS or MMS, depending on the content. You can turn this behavior on or off in Settings > Messages > Send As SMS. Carrier messaging rates may apply.
Verify that the Apple ID or phone number is listed in Settings > Messages > Send & Receive.
Note: To receive iMessages sent to your phone number on your iPad, iPod touch, or Mac, you must meet the following requirements:
iPad or iPod touch using iOS 6 or a Mac using OS X 10.8.2.
Verify that you are signed in to your Apple ID account on Settings > Messages > Send & Receive.
Best of luck,
Mario -
problem with updated find my iPhone (FMi) app: when I attempt to open the FMi app, it tells me that I need to be a registered developer and run iOS7 to do so; is anyone else having this problem? I got the app as a regular update to my existing FMi app which worked great.
The problem is being reported in the news media, yes. Apparently someone at Apple jumped the gun and uploaded the update before it was ready. They'll probably issue another update shortly, I would expect, but you can go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. If you have a backup copy of the older version of the app, remove the newer version, restore the old version to iTunes on your computer, and resync.
Update: Well, that was certainly quick. As of a short time ago, various sites are reporting that the Find My iPhone app is no longer displaying the previous error message. If it still is for you, delete it from your iPhone and re-download from the iTunes Store.
Regards. -
After updating to ios 7.0.4, my ipad air will not allow me to turn on the wifi in the settings, and the bluetooth constantly shows a spinning gear in the settings. I'm currently trying to restore factory settings on the ipad for the second time. Powering off did not help. Anyone else having this problem or know of a solution?
I was going to suggest - Settings>General>Reset>Reset all settings, but if you are restoring to factory settings, that should restore the settings back to factory defaults. But if you are restoring from a backup, after restoring to factory settings, try resetting all of the settings and see if that fixes it.
It might be something in your backup. -
Since ios 7 I can no longer use google translate in safari. I use this page every day to translate friends Facebook entries. Anyone else having this problem? And is there a fix? Currently it is in my bookmark bar beside Facebook and worked fine until I upgraded top ios 7 a few days ago.
Go to your Google translate bookmark.
Type in a word then tap whatever language.
Make a select for the language to be translated to by tapping Dutch (or whatever language you see in the box all the way to the right. You should see a language menu. -
i have an iphone 4 and i just updated to ios5 and i can't get my music to stay on my iphone and i also keep getting and error message when trying to restore iphone. anyone else having this problem?
When you restore, which error # appears?
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After updating to iOS 8.0.2 the App Store and iTunes have disappeared, is anyone else having this problem? Help please!
Well, if they have truly disappeared then something is really messed up. For really messed up stuff, you need to set it to factory default condition, and then afterwards, restore it from your backup.
Back up and Restore your iOS Device with iCloud or iTunes
http://support.apple.com/kb/ht1766
iTunes: About iOS Backups
http://support.apple.com/kb/ht4946
Use iTunes to Restore your iOS Device to Factory Settings
http://support.apple.com/kb/ht1414 -
Since the latest up-date I can't see any movies. It always returns to the main menu. Is anyone else having this problem and how do I fix it? We have gone 3 days without the use of renting movies.
Welcome to the Apple Community.
First you should try logging out of your iTunes Store account (settings > iTunes Store > accounts) and then back in again.
If that doesn't help, try resetting the Apple TV (Settings > General > Reset > Reset all settings). You should also try restarting your router.
If both of the above don't help, you should try a restore (Settings > General > Reset > Restore). -
After updating my 4s to ios6, I'm having the same problems with wi-fi switching to cellular on it's own and running up my data usage.....anyone else having this problem?
The iPhone is DESIGNED to switch to cellular data when asleep, unless it's connected to a power source, in which case it will stay logged onto the WiFi network. iPhones have ALWAYS behaved this way.
Either turn cellular data off at night, or leave your phone connected to a power source to continue the WiFI. -
Updated to 10.4 and the New Purchased feature is not working. Anyone else having this problem?
Updated to 10.4 and the New Purchased feature is not working. Anyone else having this problem?
I did originally, but it fixed itself after a few minutes.
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I've updated my ipad to iso7 now the sound is distorted through the speaker and headphones, it is unusable! I wouldn't dare to update my iphone. Is anyone else having this problem? Can't seem to find any fixes online?
A reset should fix it:
Double click the Home button. Slide up with one finger on ALL your apps to close them.
Then, Press the Sleep/Wake button + Home button and hold 15 seconds or until you see the Apple logo.
This will reset your device without erasing data, apps or settings. -
I just updated Safari with version 5.1.10 and now I cannot use "open location". Anyone else having this problem and are there any solutions?
Ok ...
Try troubleshooting extensions and third party plugins.
From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test. If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.
If it's not an extensions issue, try troubleshooting third party plug-ins.
Back to Safari > Preferences. This time select the Security tab. Deselect: Allow all other plug-ins. Quit and relaunch Safari to test.
If that made a difference, instructions for troubleshooting plugins here. -
Since upgrading to ios7 my message screen is blank.I am neither able to seee,send or recieve messages. I upgraded my iPad at the same time but messaging works fine. Anyone else have this problem? Any suggestions?
I have been researching the exchange message loss problem on other forums, but not seen a link to browser as yet. The message loss problem we have here is in a 32bit PB.
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