HT5787 My apple id has been hacked. hacker has changed all information in the apple id so I can not change the password. Account information from the apple id created is still in my mail. How do I regain apple id. Thanks
My apple id has been hacked. hacker has changed all information in the apple id so I can not change the password. Account information from the apple id created is still in my mail. How do I regain apple id. Thanks
Contact Apple support: Apple ID: Contacting Apple for help with Apple ID account security
Similar Messages
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hello my name is leandro from months ago and am trying to connect with my apple id but informs me that it is wrong and I can not buy or upgrade my mac from the official website of apple can go with my ide but can not get response technical support'm from Argentina someone could help me
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
my mini iPad is not adjusting automatically to the way i hold it - ie. not spinning round when i turn from landscape to portrait or vice versa - does anyone know how to fix this?
Understanding the side switch
http://support.apple.com/kb/ht4085 -
I put parental controls on my sons mac book air and now he is unable to get onto many needed sites. I would like to change the restrictions but unfortunately I can not remember my passwords. How can I find my passwords?
That is stealing. Your friend has no right/licence to give the songs to you. It violates copyright law.
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I have an ipad2 and was using yahoo mail. I pressed send and it didn't work however it created a draft. I then opened the draft and now I can not cancel or send it or close the window. It just remains in the mail screen. Any suggestions?
I tried that but it is still stuck in Draft. Cancel button does not work but Send button does.
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Hi
i bought the itunes music credit, and when tried to redeem it asked for my ID, i have put the details, then it asked for the security questions answers, which i can not remember. when i try to reset, the email get sent to un unknown email address which i dont own... i tried everything to update my email addresses and its still not changing. i dont know how this weird email got there, i dont own it....
please help!!!
thanks,
NawrusYou won't be able to change the rescue email address on your acocunt until you can answer two of your questions, if you don't recognise the address then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
Just let me know if you know how to fix this!!! I am in desperate help right now. It's been a month and still can't use it plus we are going out of town and was wanting to take it with us to use.
If your iDevice is using a version of iOS lower than 5, you will need to use iTunes on your syncing computer to perform the upgrade. Use the Apple link below as a guide for the upgrade.
http://support.apple.com/kb/HT4972
Also read the instructions from the section entitled "Update your device using iTunes" at the link below.
http://support.apple.com/kb/HT4623
Information regarding transferring purchases from your iDevice to iTunes on your syncing computer can be found at the link below.
http://support.apple.com/kb/ht1848 -
How do I turn off "find my iphone" from the computer?
The phone was disabled and I cannot restore and back up until I turn off this featureYou can access iCloud.com on a computer to turn it off.
http://support.apple.com/kb/PH2702 -
I can not send a message to any one of my contacts unless they have an iPhone or I pad how can I sync my contacts to get and receive messages on this I lad mini
iMessage only works between other Apple iOS devices.
Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Set Up Alert Sounds
http://www.quepublishing.com/articles/article.aspx?p=1873027&seqNum=3
Extra FaceTime IDs
http://tinyurl.com/k683gr4
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
iOS 7 allows you to block phone numbers or e-mail addresses from contacting you via the Phone, FaceTime, or Messages
http://howto.cnet.com/8301-11310_39-57602643-285/you-can-block-people-from-conta cting-you-on-ios-7/
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457#19087457
How to watch FaceTime calls on the big screen with Apple TV
http://www.imore.com/daily-tip-ios-5-airplay-mirroring-facetime
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
How to Receive SMS Messages on an iPad
http://yourbusiness.azcentral.com/receive-sms-messages-ipad-16776.html
Apps for Texting http://appadvice.com/appguides/show/apps-for-texting
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
My ipod keeps telling me that my apple ID has been disabled whenever I try to update or buy new apps. I've already changes my password to see if that would fix the problem, but the message is still popping up about my apple ID being disabled. How do I fix this?
Hi Inparker,
When you say you changed your password, did you change it on Manage My AppleID? If so, once you did that, did you sign out of the iTunes & App Store on your iPod Touch? If you did not, then you need to do that, then sign back in with your new password.
Cheers,
GB -
Hello,
I'm giving it one more chance and then Mac goes into trash. My iMac is either remotely accessed, perhaps malicious code, hacked and/or all of the aforementioned. I am not savvy in these areas. Please read some of the many symptoms and if you can assist me -- I am beyond grateful. If you want to say it is my fault because I allowed somebody to use my computer or other nonsense please do not waste my time or yours. This is serious and has been going on for a period of time that is longer then I can remember!
I have a neighbor, lives in my apartment building, 'had' physical access to my iMac. Shortly after this I started to have problems that beyond any nightmare I have ever heard of - whether it be Windows or Apple! Please feel free to ask me any question(s) that might help me rid my iMac of this malicious act as the police have been useless -- say they do not have equipment to check my Mac. FBI can't b bothered.
It is more then clear that a person(s) has access and has messed up the OS, among other terrible things. He took over my Facebook account months ago, posted as though he was me. He also prevented me from getting back into FB and Yahoo to close those connected accounts. Went to an Apple store, under protection of their router and removed FB/Yahoo accounts. The pages that were showing at home turned out to be fake pages controlled by him. (Think they are called "defaced").
Anytime I did a 7X or zero out clean install -- he was there before I even hooked up the router!!!
It came to a point that I can no longer even get to the erase/Utility/install from my apartment so I took it to Apple more then once. Besides erase/install, I turned off ALL Sys Preferences that could alert him to Mac. The last time I received a gray Install CD and was told to take it out of the building and do another erase/install. There is no sense of going through this until I know if/how to get rid of him.
Also when I first sign on I ALWAYS get a 192.168.100.11. I do NOT have a router. I then go to System Preferences to Network and click "renew DHCP" several times before I get an IP addy! I am not savvy in this area but do feel that this is a major clue.
Passwords have been changed, master password is not something I can access which prevents me updating, etc., etc.
I will not bombard you with every detail as that would take several pages. I am beyond desperate. Will be happy to provide further details to serious responders only.
Thank you.
'REQUIRE ASSISTANCE'
Heartfelt sympathy to the many family members, friends, people who loved Steve Jobs even though they never met him -- RIP Steve. You are missed.If you really believe that your system has been compromised, here's what you do:
Disconnect your Mac from your cable modem;
Back up any documents on your system that are important to you;
Boot your Mac from the system installation disks that came with it (insert the disk, restart your Mac, and hold down the "c" key until you get the "spinning gear" icon);
Choose a language and click the arrow button to continue;
From the Utilities menu, choose Disk Utility;
In Disk Utility, select your computer's hard drive;
Click the "Erase" tab;
Click the "Security Options" button and select to have it overwrite all the data on the hard drive;
Click the "Erase" button and allow it to process;
Once the "erase process has completed (it will take a while), reinstall Mac OS X.
Or, if this is too much for you to accomplish on your own, take your system to an Apple Store and have them help you perform these steps. If your system was indeed compromised, this will remove any such hack. You can then set up a new user account for the computer, reinstall your applications (reinstall only from original disks or downloads from the company making the software) and documents, and reconnect to the Internet.
Note that when you reconnect to the cable modem, you may still get an IP address starting with 198. This is normal with some cable modems and probably not a cause for concern. It will not be an indication that your system is still compromised; that will not be possible if you perform all the above steps.
Regards. -
I bought an Iphone 4 for my daughters birthday from the Apple shop, I am trying to use a Giff Gaff sim card which has been activated and has credit on it but the phone keeps giving me the message "please use a compatable sim"
Read here:
http://support.apple.com/kb/HT5014 -
I forgot my password for my email, then I cant remember my passwordfor my icloud, how can I reset my password If I feed the wrong birthday for my email/account... Now my account has been disables.. please please please please help me
You will have to call Apple and speak to someone in account security.
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I have enlarged icons on the log in screen and can not enter my login code. I have tried enough times that I am locked out and my iphone 5 has been disabled.How do I fix this??
Hey there byambar,
Welcome to Apple Support Communities.
It sounds like you’re describing two issues, the first issue is related to the Zoom accessibility feature and the second issue is related to the device being disabled.
Take a look at the article linked below to learn more about Zoom and the other accessibility features on your iPhone 5.
Use Accessibility features in iOS - Apple Support
This article will help you resolve the issue with your iPhone being disabled.
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Take care,
-Jason -
How can i turn my iphone 4s into an ipod touch, the phone has been deactivated and has been recovered, i also do not have a sim card for the phone... can anyone help me.
http://support.apple.com/kb/ht3406
Apple recommended process
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