Hye guys i've a problems with my iPhone : since few days i can't open my application 'apple store ' .. It's very strange ! So have you solutions ?

Hye guys
I've problems with my iPhone , since few days i can't open my application Apple store  .. It's very strange because it's the first time ! And everything is okay in my phone .. If you have solutions tell me !

Hello again,
I just realized that it was the Address book I was looking for, and it's there. I'm sorry --and embarrased- for the confusion!
I can't delete the discussion, so please considered resolved!
Thanks!

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    PROBLEM
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    My iPhone 5 (A1429 CDMA model) was purchased this year in September on an existing Verizon Wireless (VZW) line using an upgrade. The purchase took place in California and the product was picked up using Apple Personal Pickup through the Cerritos Apple Retail Store. I will refer to this phone at my "original" phone.
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    Repair ID ----------- (Nov 16)
    Repair ID ----------- (Nov 16)
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    Also, while at the Apple Store Les Quatre Temps, I initiated a call with AppleCare US to get assistance because it seems that AppleCare UK was more upset that France was not addressing the issue rather than helping me. I have email correspondance with the AppleCare US representative.
    A Genius at the Apple Store Les Quatre Temps switched the replacement with a new GSM model that worked on the French SIM card but would not work if restored, received a software update, or had the SIM card changed. This is the same temporary solution I received from the Apple Store Regent Street in the UK.
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    Upon arriving in the US, I went to my local Apple Store Brea Mall to have the replacement switched with a CDMA model. They could not support me. He told me that my CDMA phone should not have been replaced with a GSM model in the UK and that this was clearly Apple's fault. My instructions were to call AppleCare US again.
    My call with AppleCare US was escalated to a Senior Advisor, name can be provided upon request, and they gave me the case number -----------. After being on the phone with him for over an hour, his instructions were to call the Apple Store Regent Street and tell them to review my latest notes. They were to process a refund for a full retail priced iPhone 5 64BG black onto my credit card so that I could use that money to buy a new iPhone 5 64GB black at the Apple Store Brea Mall to reoslve the problem.
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    AppleCare US and AppleCare Europe need to resolve their internal family issues without further impacting their customers.
    Apple is to process a refund to my credit card for the cost of a full retail priced iPhone 5 64GB black.
    DESIRED OUTCOMES
    I have an iPhone 5 (A1429 CDMA model) that works in the US on VZW as it did before I received the replacement phone in the UK.
    Apple covers the cost of the solution because I did not create the problem.
    Apple resolves their internal issue without costing me more time, energy, or money.
    This becomes a case study for AppleCare so that future customers are not impacted like I have been by their support system.
    Does anyone have recommendations for me?
    Thank you!
    <Edited by Host>

    Thanks, but I've been on the phone with AppleCare US (where I am and live) and AppleCare UK. They continue bouncing me back and forth without helping resolve the problem.
    Perhaps someones knows how to further escalate the issue at Apple?

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