I accidentally entered 2012 as my birth year and now i can't access my purchased downloads.
I just purchased photoshop and illustrator as downloads and accidentally entered 2012 as my birth year and now I can't access my downloads because adobe thinks I am underage. How do I circumvent this?
Contact support by phone, web chat or web form and have them manualyl correct the information.
Mylenium
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i accidentally deleted some drivers from my macbook air and now i can not access app store and system preferences as it says the following message (You can't open the application System Preferences because it may be damaged or incomplete)
Repair the Hard Drive and Permissions - Lion/Mountain Lion
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu. Select Restart from the Apple menu. -
I changed my password last year and now I can't download any of my old purchases
Does not work that way.
Are you certain that the password was the only thing changed? Sounds more like a new Apple ID was created. -
I accidentaly entered the wrong birth year and now can't set up sync, what can I do to correct this?
when I was setting up my sync account, I accidentally selected the wrong year and the system thinks I'm under 13. I am now locked out of having a sync account.
What can I do to correct the date or start over?Did you try to close and restart Firefox?
If that doesn't help then try to reset the services.sync prefs that show user set (bold) on the <b>about:config</b> page via the right-click context menu to the default value.
*http://kb.mozillazine.org/about:config
*http://kb.mozillazine.org/Resetting_preferences -
Had my ipod for a year but now I cannot access my music. ipod want me to create an account but I already did this a year ago. Says my email address is already in use. Any suggestions?
You said "In order to enter ipod I had to create a new id. " Just why did you have to create a new ID? iTunes/App purchases a re locked to the account that purchased them.
You also said "Says my email address is already in use." You can only have one account with one email address.
I do not understand what you did or why you did it. What is current status of the iPod? -
Had I tunes 4-5 years ago and now it won't let me access iTunes to get music that was stored thanks
Okay. My bad. I just looked up what the home sharing feature encompasses. And it basically just to be able to stream to any device. But it doesn't actually store it to that device. For example: I open my iTunes and turn on the home sharing. Then I turn on my Apple TV and search for computers. And now I'm streaming a movie from my computer's itunes library directly to the TV without having to connect my computer to the TV.
Here is my advice. And this is what we do in my house. If you love your Dad's iTunes library, Then just Download all of the audio files to your computer. While you won't be able to use the cloud features that itunes purchases provide, you WILL be able to have your father's music. But you'll have to store it at home, on a hard drive somewhere where it's always accessable.
Actually I have a network drive where I keep ALL of our MP3 and iTunes purchases housed. And I just drag them from the network drive into iTunes then sync. This way files aren't being moved all around the house.
Notes:
Anything you purchase from iTunes is always readily available in the cloud and does not take up any of your free 5GB cloud space. Just like when you download apps. If you have to reset your device, those apps are always still yours to redownload for free since you already bought them. -
can someone help me to restart my Ipad ?
If you mean that you are being redirected to enter the password, you are now to the point where you have to restore the iPad. But frankly, I'm not sure I totally understand what you are saying.
if you saw the iTunes logo and the USB cable of the iPad screen - that means that you have to restore the iPad. Is that what you are seeing? If so, and you keep being instructed to enter the password, you will have to use Recovery Mode to restore the iPad. Instructions here.
http://support.apple.com/kb/ht4097 -
Is there any way to get access to mail again after blocking the cookies? I can get mail on Internet Explorer.
Here is my error message:
Error symbol The Windows Live Network is unavailable from this site for one of the following reasons:
* This site may be experiencing a problem
* The site may not be a member of the Windows Live Network
You can:
* You can sign in or sign up at other sites on the Windows Live Network, or try again later at this site.You can check the exceptions in Tools > Options > Privacy > Cookies: "Exceptions" to see if you have blocked cookies for live.com
You can inspect the permissions (exceptions) for the currently displayed website in "Tools > Page Info > Permissions".<br />
You can inspect the cookies for the currently displayed website in "Tools > Page Info > Security > View Cookies". -
I recently updated my Firefox browser to version 26.0 and my Java to version 7 update 51 and now I can't access any of the Yahoo games I have played for years. I get a box that says "your security settings have blocked an untrusted application from running. Also, the box has two other lines; Name: ygames_applet and Location: http://yog10.games.sp2.yahoo.com. After all this time, this browser and my Chrome browser both give me this crap when I try to log in to yahoo games.
See:<br />
What should I do when I see a security prompt from Java?:
* http://www.java.com/en/download/help/appsecuritydialogs.xml -
My brother and I have shared an account for five years, and now that I'm moving out, I want to create my own separate account but still want to be able to play the music I've purchased over five years.
In order to continue to play and sync the music you purchased with your old account, you'll need to authorize your new computer/iTunes library to do so. You can do this by choosing Store -> Authorize This Computer and then entering in your old account credentials.
That's all you should need to. Then just create your own account and start purchasing and using it the same you have with the old one.
B-rock -
I have accidentally deleted my alternate iCloud (email) address. Are there any possibilities to retrieve it back because my iPad is connected to that email address, and now, I can't log out from it on my iPad, because it doesn't exist.
I have alternate icloud email attached to my iPad and I accidentally delete it from appleid.apple.com. And now I can't log out that iCloud account because it doesn't exist and it can't recognize my password.If you mean that Find My Phone is asking for a password to a different Apple ID to your current Apple IDand that ID is a previous version of your current ID, not an entirely different one.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details and some other circumstances.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone" and delete the account from your device. It may take a short while to remove the account.
You should then change your Apple ID back to its current state, save it once again and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock. -
My girlfriend believes she's wiped out the OS on her iPod 4th generation she said she did this by accidentally rebooting her iPod during an update, and now her iPod just shows the apple logo then fades to white. My question is, can this be fixed? Or is a new iPod necessary??
If you live near an Apple store take it in for diagnosis. Don't forget to make an appointment online first. If you don't live near a store, you may get help by searching "youtube" for DFU Restore ipod. This is not difficult to do but it requires proper timing to get the device into DFU mode.
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I accidentally pushed the cloud button next to a song that I didn't want and now I can't delete it... How do I delete it?
Hello Placencio,
The song can be deleted by swiping the song, then tapping 'Delete.'
iPad User Guide For iOS 7 Software
http://manuals.info.apple.com/MANUALS/1000/MA1595/en_US/ipad_user_guide.pdf
Cheers,
Allen -
My dad and I shared an iTunes account for years and now I'm getting my own, how can I keep my music and apps? I'm worried that I won't have any ability to access my apps and music. We have our itunes separated on different computers, so I have all of my stuff separated from his, but I don't know how to put them in my new account.
Well... there really isn't any fully legal way to do this.
The simplest solution is to continue sharing the same iTunes purchasing acct, but create different ones for iCloud (assuming that's why you needed to do the split).
Slightly less kosher: Burn AUDIO CD's, of the music then copy them back to your new account.
BE sure to do this from original acount, To keep the music info, you'll copy over the CDDB file (in prefs somewhere) - since this maintains the data of CDs that you've had in library.... (it isn't carried over onto a user created CD.)
There's also -
Last night as I was setting up the pin I got distracted and entered the wrong one, now I can't access my phone as I don't know what I entered. Is there anyway around this or do I have to wipe my phone and sign in with my Apple ID and restore from icloud??
I can't ask for help on chat as I'm away from home and don't have the box with me, and obviously can't get the serial number in my phone as I've locked myself out!!
Any help will be much appreciated!!https://support.apple.com/kb/ht1212
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