I accidentally got a virus on my iPhone and it may have gotten into the iCloud storage, how do I remove the virus OR how do I restore from a back-up that occurred before the virus infected the system?

When I was browsing on Safari on my iPhone, I accidentally got an advertisement where you could not close it out unless you clicked on its pop-up screen. So I clicked yes (Looking back, I should've turned off my iPhone then immediately closed out the ad before it could load), then I closed out immediately. But then things went haywire as the Siri automatically went off without me pressing for it, then the music on the iPod part of my iPhone played randomly and got crazy. So I tried resetting the entire settings and restored at a previous point, but I want to be 100% sure the virus is completely gone. I fear it may have infected the iCloud storage and if I cannot completely wipe out the virus without removing any data that was stored prior to the incident, I want to be able to know how to restore from an older session before the incident happened.
Can you please help me?

If things seem to be going haywire with your phone, it seems that it MAY be a software issue.
Now, that being said, that does not necessarily mean that it is a virus. Software issues do happen sometimes. It is probably just coincidence.
What you need to do is restore the device using iTunes. This will fix any software issues. After you have done this, you can restore from an iCloud backup.
iCloud does not back up the actual software, so no, the "virus" would not have gotten into the backups.
The link below provides steps on restoring your device using iTunes as well as how to restore from an iCloud backup.
http://support.apple.com/kb/ht1766
Don't worry! Everything should be back to normal if you follow these steps.

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My husband and I both downloaded icloud on our Iphones. We have one apple account. Now I have all of his contacts, and I don't want them, how can I get my phone to show only my contacts?

Welcome to the Apple community.
You both need your own iCloud accounts. I would set up the second iCloud account and get all the data showing in both accounts, before trying to delete anything. You will need to delete the unwonted contacts and appointments etc manually.

HT5824 cannot find my iphone and never had it set up for icloud can i still acceess or find it some how

Hi trying to trck my lost iphone 5 i have lost it but not set up for find iphone.s there anyway i can still track it

Not without physically looking for it. There is no way to track it without iCloud and Find My iPhone. You could always try calling your number to see if someone answers.

I accidentally deleted my backup from icloud on my iphone and now when I go into icloud in the settings it doesn't give me the option to backup my iphone to my icloud account anymore? How can I get my phone to backup to icloud again?

I accidentally deleted the latest backup for my iphone 6 on icloud like a week ago and now I can't backup my phone to icloud at all. When I go into settings, then into icloud, and then into manage my storage it does not give me the option to backup my iphone to my icloud account anymore. How do I get the "backup my iphone now" option in the manage my storage part of the icloud setting? Thanks.

Hey guys I figured out how to solve the issue.
You need to go to settings>general>restrictions.
Turn off restrictions and your iCloud and twitter will start working.
Enjoy.

I know that iCloud backs-up apps and other stuff to your phone incase you want restore from a back-up if you start a New iPhone. My question is if I start a new iPhone (not use the restore from back-up option) and redownload apps like (games, Instagram),

I know that iCloud backs-up apps and other stuff to your phone incase you want restore from a back-up if you start a New iPhone. My question is if I start a new iPhone (not use the restore from back-up option) and redownload apps like (Games, Instagram), would my pics show up on Instagram and would my Games show it was saved and the acccomplisments will remain from the last place I left out.

Davin12 wrote:
I know that iCloud backs-up apps and other stuff to your phone incase you want restore from a back-up if you start a New iPhone. My question is if I start a new iPhone (not use the restore from back-up option) and redownload apps like (Games, Instagram), would my pics show up on Instagram and would my Games show it was saved and the acccomplisments will remain from the last place I left out.
Icloud or itunes backup, only backs up app data, not the app itself.
so if you restore as new, then there is no app data on your phone, you start out new...

Hello apple I have the problem with my iPhone and my friends have this problem too. My iPhone have the problem about calling and answer the call. When I use my iPhone to call I can't hear anything from my iPhone but the person that I call can answer it bu

Hello apple
I have the problem with my iPhone and my friends have this problem too.
My iPhone have the problem about calling and answer the call. When I use my iPhone to call I can't hear anything from my iPhone but the person that I call can answer it but when answer both of us can't hear anything and when I put my iPhone to my face the screen is still on and when I quit the phone application and open it again it will automatic call my recent call. And when my friends call me my iPhone didn't show anything even the missed call I'm only know that I missed the call from messages from carrier. Please check these problem I restored my iPhone for 4 time now in this week. I lived in Hatyai, Songkhla,Thailand and many people in my city have this problem.
Who have this problem??

Apple isnt here. this is a user based forum for technical questions. The solution is to restart, reset, and restore as new which is in the manual after that get it replaced for hard ware failure. if your within your one year warranty its replaced if it is out of the warranty then it is 199$

MacBook Air intermittently has issues connecting to websites when wireless shows connected to the internet. The pages show that I am offline, but I can ping Google DNS. Windows PC, iPhone and Android phone have no issue displaying the same web pages.

MacBook Air intermittently has issues connecting to websites when wireless shows connected to the internet. The pages show that I am offline, but I can ping Google DNS. Windows PC, iPhone and Android phone have no issue displaying the same web pages.How do I solve this issue?

Go step by step and test.
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    http://support.apple.com/kb/PH14204
2. Empty Caches
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Working at a newspaper, I'm having difficulty making a presentation made in Indesign and must be transformed in an application for Ipad / IOs. That occurs in DPS consgigo generate the file .ipa put it nsao install on Device, getting the message "instal

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That occurs in DPS consgigo generate the file .ipa put it nsao install on Device, getting the message "installing" all the time.
If I get the zip file and the xml of the person who generated the folios, as indicating that the DPS?
grateful

In fact, it is listed in the devices profile file. The problem I see is the steps to production of an APP.
Made as follows:
My friend created the folios in InDesign (with your login) on another machine. Provided in a shared folder.
I already have the contents of the application. From here, I believe he should publish through the Folio Producer and then I create the Application Builder IOs in DPS app in Title citing the Login ID he used to publish the content.
Hence, I believe that would only make the Download Device and see install APP.
Is this the correct sequence?
Please.

I have photoshop elements 11 installed on my desktop pc, I want to install it on my laptop as well, I read that it can be installed on two systems, but I get a message taht the redemption code has been used by another ID, please help

I have photoshop elements 11 installed on my desktop pc, I want to install it on my laptop as well, I read that it can be installed on two systems, but I get a message taht the redemption code has been used by another ID, please help

A redemption code can only be redeemed once. It is used to acquire a serial number. The serial number is what you need to activate the installed software. If you did not keep the serial number when you first installed, you might still be able to find it in your Adobe account online if you registered the software.

TS3999 I am unable to sync my Outlook calendar with my Iphone. I have noted that the Icloud Outlook add in is not ticked When I attempt to load it from the designated file nothing happens Can anyone help with this? Robyn

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Re: check that the appointments in my phone are going into iCloud calendars....exactly how do I do this? I fear this is a really stupid question!
My iCloud account is set up with my Apple ID as one email account (for example [email protected]) which is the email account I use to sign up for internet sites like Amazon, Apple,etc, so that I can differentiate vendors/mass emails. But my default calendar on my iPhone is in a different email name (ie [email protected]) which I use for most communications to friends, relatives, etc. and it is this account that holds most of my appointments. To further complicate things I have other email accounts that I use for business/professional and community work. If I want all my calendars to show on my iPhone AND sync to my iCloud, do I set this at the phone level or the iCloud level? or both?
Let me clarify....It looks like if I go into appointments that I previously set up through my personal account (ie above [email protected]) and edit the entry on my iPhone, selecting the iCloud "home" calendar within the entry, it will then sync to my iCloud account, no problem....do I have to do this to EVERY entry I have? or is there a way to name my personal account as one to sync to iCloud?

HT4910 What happen if i lost my iphone and i cant get in on my icloud, it says that i have a valid apple id but i dont have acces to the icloud

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Hi tinashah817,
Was this book downloaded using iBooks, or from another application? If it was from iBooks you will need to install that application to delete it.
See this article about managing your iBooks library on your iPhone -
iBooks: Tips for managing your iBooks library and storage on iOS devices
http://support.apple.com/kb/HT5544
Once the book has been deleted from the iPhone you can uninstall the iBooks application if you so desire.
How do I uninstall an app?: Apple Support Communities
https://discussions.apple.com/thread/4392015
Thanks for using Apple Support Communities.
Best,
Brett L

My Iphone 4 wont restore from a back up, during the process the phone says it needs to cool down and disappears from itunes

I DROPPED MY IPHONE IN THE WATER. A MESSAGE SAYING THAT THE IPHONE NEEDS TO COOL DOWN APPEARED REPETEA REPEATEDLY. I RESTORE TO THE FACTORY SETTINGS AND NOW IT DOES NOT LET ME RESTORE FROM A BACK UP!!! IT KEEPS SAYING IPHONE NEEDS TO COOL AND IT DISAPPEARS FROM ITUNES
ANY SUGGESTIONS?!!!!!!!!!

We're fellow users, STOP YELLING AT US! At the very least, get your CAPS lock key fixed.
The device was dropped in water, it is damaged, take it to Apple along with cash or a credit card and get an Out of Warranty replacement.

I have family plan of 5 iphones and all them have the same apple id, the q. is how I can set each one with their own apple id? please advise...

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See How to Stop Sharing an Apple ID.
(Note that I am affiliated with that site, and some pages contain ads).

I changed my Apple ID two weeks ago and I Accidently forgot to sign out of my iCloud on my iPhone 5C. now it wont let me change the iCloud ID to match my new Apple ID. How do I change my iCloud ID even though it is asking for the old ID?

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I have an ipad&iPhone but used the same iCloud account for both during setup.i now have ran out of iCloud storage!

I have an ipad&iPhone but used the same iCloud account for both during setup.i now have ran out of iCloud storage! If I delete the account from iPhone will I lose the apps from my ipad?
And will new account that i set up on iPhone give me 5gb storage? I assume its not as easy it sounds, it never is!
It is the camera roll on both devices that are using the storage up, and I know I can transfer the photos to a hard copy, which I will but if I can get 5gb from two separate iCloud accounts then that's the route I will take!
Many thanks in advance for your help.
Ps I had originally synced the iPad and iPhone but as far as this apple illiterate operator is aware I managed to stop them syncing a few months at lol.thanks

Welcome to the Apple Community.
I assume that the same account is required on both devices (it would be rather awkward otherwise) and that most of your space is consumed by back up.
You will need to buy more storage or back up to iTunes instead of iCloud.
Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.

I accidentally got a virus on my iPhone and it may have gotten into the iCloud storage, how do I remove the virus OR how do I restore from a back-up that occurred before the virus infected the system?

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