I am being harassed by customer service the day after my bill is due every month.

Question

At least 6 phone calls every day, beginning at 5am, followed by text messages. All you have to you is tell me once, via text, that my payment is due. I indicated on my Verizon Wireless account online that my preferred method of contact is text message. I do not appreciate the harassment, as a customer of 11 years, who always pays the bill without disconnection. Here's a novel idea - Leave me a voicemail, automated or not, and you will get the message across. Of course I'm not going to answer the phone at 5am, but that is no reason to call me every 2 hours for the rest of the day! Calling every 2 hours is not going to magically make more money appear in my bank account. Yesterday it was 5:43am, 9:10am, 10:21am, and 11:24am. I answered the one at 11:24am to indicate to the service rep that I was planning to pay my bill the following day, but just waiting for a check to clear in my bank account. When the service rep actually picked up from the automated calling system, it sounded like she was on an airplane rifling through a big stack of papers in a microphone. I couldn't hear a single thing she said, and just tried to yell over the background noise that I was paying my bill the next day. Finally I had to tell her that I was hanging up because I couldn't hear hear at all. Today so far I've been called at 5:43am, 7:36am, 9:36am. I paid my bill at 9:30, and just got another call at 10:07am and 10:14am. No voicemails, of course. I do not appreciate this treatment, and it disgusts me to be harassed on this level. It's inhuman.

Answer 1

mrhelper If I am paying my bill late, it does not mean I am deserving of harassment. It means I deserve to be called and notified of my late payment and asked for said payment. It does not mean I deserve calls every 2 hours beginning at 5am. I'm talking about harassment here. It is illegal for a debt collector to harass you under the Fair Debt Collection Practices Act (FDCPA). It does not mean that you don't still owe the money, but it means you are entitled to being treated like a human being about it. There are laws being broken here. I'm filling out a report with the FTC, and hopefully they will consider changing their methods of contacting their customers. My phone has never been disconnected, but yes, I have delayed the payment a few days past due before. Sometimes the money just isn't there on the exact day the bill is due, but I always pay it. Such was the case this month. I am on a road trip across the country, have no access to my bank, and had to wait for a paycheck to clear from across the country. There was nothing I could do except wait. My snarky response to anyone else is because the point is being missed about my complaint. I didn't write this forum post to get lectured about being responsible about my bills. I wrote this post because I am reaching a dead end with contacting Verizon Wireless customer service directly. They seem to pigeonhole you into using their social media outlets. Instead of hearing from Verizon Wireless directly, I hear from people who are just trolling this forum to be mean to people.